ACE Rent A Car

- 68150 Ramon Rd, Cathedral City, CA 92234

For residents and visitors navigating the vibrant landscape of the Coachella Valley, including Palm Springs and Cathedral City, having reliable transportation is crucial. Whether you're in town for a special event like Coachella, visiting family, or simply need a temporary vehicle for daily commutes, finding the right car rental service can significantly impact your experience. This article focuses on ACE Rent A Car, located at 68150 Ramon Rd in Cathedral City, offering an insightful and factual overview from the perspective of local users in California.

ACE Rent A Car operates as an off-airport car rental provider for the Palm Springs area, which can sometimes mean different logistics compared to major on-airport facilities. While some customers praise its efficiency and value, others have reported challenges, particularly concerning shuttle services and vehicle availability. Understanding these nuances is key for anyone in the California region considering ACE for their rental needs.

This guide aims to provide a clear, engaging, and informative resource about this specific ACE Rent A Car location. We will delve into its precise location and accessibility, the range of services it offers, its reported features and highlights based on customer feedback, and ultimately, help you determine if it's a suitable choice for your next car rental in the California desert.

ACE Rent A Car is situated at 68150 Ramon Rd, Cathedral City, CA 92234, USA. This location places it near the Palm Springs International Airport (PSP), though it is not directly on airport property. Instead, it is an off-airport facility that typically relies on a shuttle service to transport customers to and from PSP.

Cathedral City is adjacent to Palm Springs, and Ramon Road is a major east-west artery, providing relatively straightforward access from various points in the Coachella Valley. For travelers arriving at PSP, it's important to note that a shuttle ride will be necessary. While some customers report quick and efficient shuttle service, others have mentioned significant wait times and confusion regarding the pick-up process, sometimes expecting an on-site location when it is, in fact, off-site.

For local residents, the Cathedral City location is easily accessible by car from Palm Springs, Rancho Mirage, and other nearby desert communities. This off-airport placement can sometimes translate to more competitive pricing compared to on-airport options, but potential customers should factor in the additional time for shuttle transfers if flying into PSP. It's approximately 5.2 miles from PSP, typically a 10-minute drive without heavy traffic, plus shuttle waiting time.

ACE Rent A Car generally offers a range of standard car rental services aimed at both leisure and business travelers. While specific details can vary by location and through booking platforms, common services typically include:

• Diverse Vehicle Fleet: ACE offers various vehicle categories, including economy cars (e.g., Ford Fiesta, Kia Rio) for budget-conscious renters, compact and mid-size sedans (e.g., Ford Focus, Volkswagen Passat), SUVs (e.g., Hyundai Santa Fe, Kia Sportage, Toyota RAV4, Jeep Wrangler, Nissan Kicks), and sometimes larger vehicles like full-size cars, minivans, or even pickup trucks (e.g., Nissan Frontier), depending on availability.
• Short-Term and Long-Term Rentals: Catering to various needs, from daily and weekend rentals to weekly or monthly hires for extended stays or projects.
• Unlimited Mileage: Many ACE rentals, especially those booked through third-party platforms, come with unlimited mileage, which is highly beneficial for exploring the vast expanses of California. (Note: Local residents might have different mileage policies, so verify.)
• Optional Add-ons: Customers can typically add extras such as GPS navigation systems and child safety seats (infant, toddler, booster) to their rental.
• Protection Products: Standard insurance and waiver options like Collision Damage Waiver (CDW) are usually available to provide coverage during the rental period. It's important to clarify the terms and conditions, especially regarding personal insurance coverage for local residents, as this has been a point of contention in some customer reviews.
• Airport Shuttle Service: As an off-airport location, ACE provides a shuttle service to transport customers between the Palm Springs International Airport (PSP) terminal and their rental facility. It is advisable to call upon arrival for pick-up instructions.
• Flexible Booking: Often allows for free cancellation on most car rentals, and in some cases, the option to book now and pay later, especially when booked through platforms like Expedia or Travelocity.

Customer experiences with ACE Rent A Car at this Cathedral City location offer insights into its features and highlights, both positive and areas for improvement:

• Competitive Pricing: Often cited for offering good rates, particularly when booked through online travel agencies, making it an attractive option for budget-conscious travelers.
• Efficient Check-in Process: Some positive reviews highlight a "super quick and efficient" process, taking less than 10 minutes from start to finish, which is a significant plus for travelers.
• Friendly Staff (Varies): While some reviews praise "incredibly helpful and friendly" staff, others report rude or unhelpful service, suggesting variability in customer experience.
• Clean and Well-Maintained Cars (Varies): One positive review specifically mentioned a "spotless and in great condition" car, ideal for a trip like Coachella. However, negative reviews have cited receiving "filthy" and "super old" vehicles with high mileage, indicating inconsistency in fleet quality or assignment.
• Off-Airport Location with Shuttle: While this requires a shuttle transfer, it can sometimes allow for lower rental rates than on-airport competitors. ACE is confirmed to offer shuttle service from PSP.
• Transparency Concerns: Some negative reviews indicate issues with transparency regarding additional fees, insurance requirements for local residents, and unexpected vehicle substitutions, which are critical points for potential renters to investigate thoroughly.
• Popular for Events: One positive review specifically noted the car being "absolutely perfect for the trip" to Coachella, suggesting suitability for event-goers when the experience is smooth.
• Operational Hours: The location generally operates Monday to Friday from 8:00 AM to 7:00 PM, and Saturdays and Sundays from 8:00 AM to 5:00 PM, providing ample pick-up and drop-off times.

For reservations, inquiries, or to arrange a shuttle pick-up from Palm Springs International Airport, you can contact ACE Rent A Car in Cathedral City using the following details:

• Address: 68150 Ramon Rd, Cathedral City, CA 92234, USA
• Phone: (866) 551-8267 (This appears to be a general reservation or customer service line, as local contact number varies, other sources list 760-399-4227 for this location.)
• Mobile Phone: +1 866-551-8267
• It is highly recommended to call the local number (760-399-4227, if available) upon arrival at PSP for the shuttle service.

For residents of Cathedral City and the broader Coachella Valley in California, ACE Rent A Car at 68150 Ramon Rd can be a suitable option for car rental, particularly if you are looking for potentially competitive pricing and are prepared for an off-airport pick-up. Its proximity to Palm Springs International Airport makes it convenient for those flying in, provided the shuttle service operates smoothly. For locals needing a temporary vehicle, the Cathedral City location offers a neighborhood alternative to the bustling airport terminals.

While customer experiences vary, with some praising quick service, friendly staff, and clean cars, others have reported significant issues with shuttle wait times, vehicle quality, and transparency regarding fees and insurance, particularly for those with existing insurance coverage. This highlights the importance of thorough communication and clarification of all terms and conditions before finalizing a rental. If you value potentially lower rates and are comfortable with an off-airport process and confirm all details in advance, ACE Rent A Car could be a viable choice for your transportation needs in the California desert, especially for events like Coachella where a reliable car is essential. Always double-check your reservation details and review the vehicle carefully upon pick-up to ensure a hassle-free experience.

ACE Rent A Car

68150 Ramon Rd, Cathedral City, CA 92234, USA