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ACE Rent A Car Introduce
For residents and visitors in the vibrant city of New Britain, Connecticut, and across the wider central Connecticut region, having access to convenient and affordable transportation is often a necessity. Whether your personal vehicle is temporarily out of commission, you're planning a weekend getaway, or you simply need a cost-effective solution for daily errands, car rental services play a crucial role. In New Britain, ACE Rent A Car at 549 South Street offers a compelling option for those seeking dependable vehicles at competitive prices. This article will delve into the offerings of ACE Rent A Car, their location, services, key features, and why they could be a suitable choice for locals in the Connecticut community.
Connecticut’s diverse landscape, from its historic towns to its bustling commercial centers, necessitates a certain degree of personal mobility. While New Britain has public transportation options, they often don't provide the flexibility or extensive reach needed for spontaneous travel, connecting to various job opportunities across different towns, or exploring the state's many attractions at one's own pace. This is where a local car rental agency like ACE Rent A Car becomes an invaluable resource. For residents of New Britain, Plainville, Farmington, or Berlin, having a nearby and affordable rental option means quick access to a temporary vehicle for various scenarios. This could range from an insurance replacement after an unexpected incident, a larger car for a family trip to the shoreline, or simply a reliable vehicle for a new work commute. ACE Rent A Car aims to provide "excellent cars at a low price" and focuses on making the rental process pleasant and straightforward, a crucial aspect for busy individuals seeking seamless solutions.
ACE Rent A Car in New Britain is conveniently located to serve the local community and those in surrounding areas. You can find their branch at:
549 South St, New Britain, CT 06051, USA
This address places the ACE Rent A Car branch on South Street, a well-known artery within New Britain. Its location provides easy access for residents throughout the city, as well as those commuting from nearby towns such as Plainville, Berlin, and Farmington. Being on a main road, the branch is generally easy to locate and navigate to, facilitating smooth pick-ups and returns. The surrounding area features a mix of residential and commercial properties, allowing customers to potentially combine their car rental errands with other daily tasks.
For customers relying on public transport or those whose personal vehicles are unavailable, assessing the accessibility to the branch is important. It's always advisable to confirm if any pick-up service is offered, although this is not explicitly stated for this particular ACE location in the provided information. However, its position on a major street in New Britain enhances its general accessibility for locals.
ACE Rent A Car is known for providing affordable rental options and aims to offer a selection of vehicles suitable for various needs. While specific details on the entire fleet at the New Britain branch can vary, their general offerings often include:
Variety of Vehicle Classes: ACE typically offers a range of vehicles, focusing on providing "excellent cars at a low price." This generally includes fuel-efficient economy and compact cars (like a Nissan Versa or similar) which are ideal for solo travel, city driving, and budget-conscious renters. They also aim to offer larger options such as standard sedans, SUVs, and potentially minivans for families or those needing more space. While some reviews suggest challenges with specific vehicle class availability (e.g., full-size SUV versus minivan), their goal is to provide a diverse fleet to meet various customer demands.
Flexible Rental Periods: ACE accommodates both short-term rentals (daily, weekend) and potentially longer-term options, catering to individuals who need a vehicle for a few days for work, a week for vacation, or a longer period for insurance replacement.
Competitive Pricing: A core aspect of ACE's appeal is its commitment to "low price" and "affordable rates." This makes them a strong contender for locals looking to minimize rental costs without compromising on basic transportation needs.
Online Booking and Reservations: Customers can typically make reservations online, allowing them to compare prices, select vehicle types, and plan their rental in advance. While the provided reviews indicate some discrepancies, the aim is to provide a smooth online-to-in-person experience.
Security Deposit Policy: As highlighted in a customer review, ACE requires a security deposit. They aim for transparency, explaining that the deposit is returned within 10 business days (excluding weekends) and is clearly stated in the rental contract. This is an important detail for customers to be aware of upfront.
ACE Rent A Car in New Britain offers several features and highlights, as observed through customer experiences, that contribute to its suitability for local users:
Affordable Pricing: The most consistently highlighted feature is their "low price" and "affordable rates." For many Connecticut residents, cost-effectiveness is a primary driver in choosing a rental car, and ACE aims to deliver on this promise.
Pleasant and Helpful Staff: One highly positive customer review noted, "the staff were very pleasant and helpful." This indicates a commitment to good customer service, which can significantly enhance the rental experience.
Straightforward Rental Process: Customers have found the rental process to be "very straightforward," suggesting a streamlined approach to paperwork and vehicle handover.
Clean and Well-Maintained Vehicles (Generally): While one negative review mentioned a dirty, smoky car, a positive review explicitly stated, "The vehicle rented was in excellent shape and clean." This indicates that, typically, ACE strives to provide vehicles that are well-maintained and clean for their customers.
Quick and Easy Return Process: The return process is often noted as being "quick and easy," which is a significant convenience for busy individuals.
Transparent Security Deposit Policy (When Communicated Well): The positive review specifically praised the clear explanation of the security deposit policy and its timely return, demonstrating that when communication is clear, this process can be hassle-free. It highlights the importance of asking questions and reviewing the contract.
Opportunity for Good Value: Despite mixed reviews, the positive experiences suggest that for many, ACE in New Britain offers excellent value for money, providing dependable transportation at a competitive price.
For reservations, inquiries, or any questions regarding their services, you can reach ACE Rent A Car in New Britain using the following contact details:
Address: 549 South St, New Britain, CT 06051, USA
Phone: (877) 822-3872
Mobile Phone: +1 877-822-3872
It is important to note that some customer feedback mentions difficulty reaching them by phone. Given this, it may be advisable to plan ahead, utilize online booking systems where possible, and confirm details in person or through reliable communication channels.
For residents of New Britain and the surrounding areas in central Connecticut, ACE Rent A Car at 549 South Street presents a suitable option for car rental, particularly for those prioritizing affordability and a straightforward rental experience. While customer experiences can vary, the positive feedback highlights several compelling reasons why ACE can be a great choice for local users.
Its main strength lies in offering "excellent cars at a low price," which is a significant draw for budget-conscious individuals and families in Connecticut. The ability to access reliable transportation without breaking the bank makes it a practical solution for daily commutes, temporary vehicle needs due to repairs, or even short local trips. The staff, as noted by satisfied customers, are capable of being pleasant and helpful, contributing to a positive overall interaction.
Furthermore, the clear and quick rental and return processes, coupled with transparent handling of security deposits when properly communicated, contribute to a hassle-free experience. For those who prioritize efficiency and value for money, and who are willing to engage directly with the staff to clarify any concerns, ACE Rent A Car in New Britain can provide a very satisfactory service. It fills a crucial niche in the local market by offering accessible and affordable car rental options, thereby supporting the mobility needs of the New Britain community and enhancing their ability to navigate and enjoy all that Connecticut has to offer.
ACE Rent A Car Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
ACE Rent A Car Location
ACE Rent A Car
549 South St, New Britain, CT 06051, USA
ACE Rent A Car Reviews
depositscaminsurancepayfeedeskreviewdollarstiresbusiness days
★ 5★ 4★ 3★ 2★ 1I had a great experience with Ace in New Britain! They offer excellent cars at a low price, and the staff were very pleasant and helpful. Before going in, I did read some mixed reviews, which made me a bit skeptical. However, once I visited the office, I found the experience to be completely different from what I had read.I made sure to ask about the security deposit, as I noticed it was a common concern in other reviews. The staff clearly explained that the deposit would be returned within 10 business days (excluding weekends), and this information was also stated in the contract I signed. True to their word, I received my security deposit back after 10 business days.I would highly recommend Ace in New Britain, and I encourage others not to rely solely on negative reviews. My experience was nothing like what I had expected, and I am very satisfied with the service.
Jan 06, 2025 · Jaisaiah CruzNobody answers phone numbers listed. They have not returned my deposit yet and it's been 3 weeks. They lied on Amazon about the car they had available. They gave me a different car with no reduction in price. The car was dirty and smelled like smoke. If I had any other choice I would not have taken it. HIGHLY DON'T RECOMMEND
May 13, 2024 · Duane HinksonYou see the bad reviews for a reason take that as a sign. They took my deposit because they knew I was not from the area and tried to say that the car was smoked out I do not vape. I do not smoke cigarettes and I do not smoke weed. They gave me a car with a broken handle. The car also had hail damage and a bunch of scratches everywhere.I would give this place 0 stars if it was an option.
Dec 10, 2024 · Casandra VUtter ripoff. While an easy pickup, our quoted price of $296, was actually 400 more. Unfortunately, my husband signed anyway to get our vacation started, however that is not when the absolute ripoff ended. I waited for the deposit to be returned and over two weeks they assured me it was processed and my bank must be the holdup (including a confirmation number) , however I found out after two weeks that there was an incident report on the car. The damage was a ding in the windshield that we were unaware of and it was being sent to the insurance co to process, of a total of 1300. This wasn't included under the Collison insurance. Our insurance dealt with it after many calls and emails and they took part of our deposit. Finally a month and a half later got 1/2 deposit back. So a Jeep out of Fort Lauderdale location for 4 days that we barely drove cost nearly 900 bucks and many headaches. I can't believe I didn't check the reviews on this, but booked through expedia. Don't be fooled by their low price quotes, they are simply false.
Feb 18, 2025 · Andrea Scalise MurrayIf I could I would give this place ZERO stars. My daughter and I booked the car on Ace website, paid and received the confirmation. We called the place directly right away (at noon) to confirm they received our reservation and that they had the car for us. We spoke to Denise who assured us they had multiple cars available, all SUV's waiting in the lot. We were told to get there by 2.30. When we arrived at 1.45 after waiting 45 minutes for someone to assist (there were no customers in the location) we were told they had no cars although we were assured earlier they had multiple.The woman made a few calls and finally she said they had a car. I cannot explain my shock when we saw the car waiting for us. The car was all beat up, seats ripped, filthy dirty with the horrible cigarette smell inside. When my daughter asked for a different car she informed was they had nothing else to offer. She took the car and started driving when she noticed ALL of the cars windows had been tinted dark. This is ILLEGAL in Connecticut, and the person driving that car can get a ticket. In addition the cigarette smell was unbearable so we called the Ace location back. My daughter is pregnant and i have 2 little kids in the car with her. Denise told me her she couldn't do anything about it so we asked to speak to the manager. Christine (the manager) picked up the phone and explained there was nothing she could offer but return the car if we wanted to. My daughter had a meeting that she needed to get to and at this point she was already running late. When we told her w will be coming on Monday to exchange the car she said she couldn't offer the exchange as they had no cars. This is unbelievable, I am so disgusted with the unprofessional service. My daughter asked the manager how they can even offer customers the car with illegally tinted windows and so filthy and if received the citation will her company refund the money. Christine said that they wouldn't reimburse for the citation. I can't believe the fact that the company can even offer a car in this condition to anyone. Please stay away and go somewhere else.We are returning this car on Monday as they closed today at 3 and are closed tomorrow.
Apr 22, 2023 · Beata Malicka
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