Act Ambulette Brooklyn

- 1411 Gravesend Neck Rd, Brooklyn, NY 11229

For many New Yorkers, particularly seniors, individuals with disabilities, and those recovering from surgery, reliable and compassionate transportation to medical appointments and rehabilitation facilities is not just a convenience, but a necessity. Navigating the city's complex transit system can be a daunting task for those with limited mobility, and standard car services often lack the specialized equipment and trained personnel required for safe and dignified transport. This is where services like Act Ambulette Brooklyn step in, aiming to bridge that gap by providing dedicated non-emergency medical transportation.

Act Ambulette Brooklyn specializes in providing ambulette services, catering specifically to individuals who require assistance and wheelchair accessibility. Their goal is to ensure that patients can get to and from their doctor's appointments, hospital transfers, lab tests, and other essential destinations comfortably and on time. Operating in a city as dynamic as New York, a company like Act Ambulette understands the critical importance of punctuality and patient care for those relying on their services.

While the company strives for excellence, as with any service provider, individual experiences can vary significantly. One glowing review highlights "Amazing service and very friendly folks... reasonable rates and very easy to work with... highly recommended for big establishments and large medical facilities... huge fleet... best on the island." This suggests a strong capability to handle large-scale needs with professionalism. However, a deeply concerning negative review details a severe incident involving a driver's alleged abusive behavior and refusal to provide required assistance, which underscores the critical importance of consistent service quality and accountability in a field where patient well-being is paramount.

Act Ambulette Brooklyn is located at 1411 Gravesend Neck Rd, Brooklyn, NY 11229, USA. This strategic location places them within a vibrant and accessible area of Brooklyn, serving as a convenient base for their operations across the borough and potentially beyond. Gravesend Neck Road is a known thoroughfare, facilitating relatively easy access for their fleet and for any necessary in-person coordination.

For New Yorkers who might need to visit their office for inquiries or to arrange services, the Gravesend Neck Road area is generally accessible via local bus routes, which connect to various subway lines throughout Brooklyn. This ensures that even those without a private vehicle can potentially reach their location. However, the primary accessibility of Act Ambulette lies in its door-to-door service. By being locally based in Brooklyn, they can efficiently dispatch their specialized vehicles to pick up clients directly from their homes, medical facilities, or rehabilitation centers. This localized operational hub is crucial for navigating New York City's traffic patterns and ensuring timely arrivals for sensitive medical appointments, ultimately enhancing convenience and reducing travel burdens for their mobility-challenged passengers across the five boroughs. Their website states they serve "all zip codes in Brooklyn" and their service area extends to all five boroughs of New York City.

Act Ambulette Brooklyn specializes in providing comprehensive non-emergency medical transportation services, specifically tailored to individuals with medical conditions and mobility challenges.

• Non-Emergency Medical Transportation (NEMT): This is their primary service, offering transport to and from various medical destinations including doctor's appointments, hospitals for transfers or discharges, lab tests (like blood tests, MRI, Catscan appointments), and rehabilitation centers.
• Wheelchair Accessible Transport: Their fleet consists of customized vehicles equipped with high top roofs, large doors, wheelchair lifts (including Braun Hydraulic and RICON models), and wheelchair locks to safely and comfortably accommodate patients in wheelchairs.
• Two-Men Assist Over Stairs: A crucial service for New York City's many walk-up buildings, Act Ambulette provides a "Two Men Assist" service. This means a trained crew can safely carry patients over steps and stairs using professional techniques and equipment, ideal for those living on 2nd or 3rd floors without elevators, or for post-surgery needs.
• Private Medical Transportation: They offer luxury private ambulette transportation services for those seeking an enhanced comfort experience.
• Medicaid Ambulette Transportation: Act Ambulette is registered as a Medicaid provider with New York State, allowing qualified Medicaid clients to access their non-emergency medical transportation services, subject to Medicaid approval.
• Hospital Transfers: They facilitate movement from one hospital to another, ensuring a seamless transition for patients needing better or specialized treatment in a different facility.
• State-of-the-Art Features in Vehicles: Their fleet boasts features like special suspension, front and rear air conditioning and heating systems, designed to maximize patient comfort regardless of the weather.
• Multilingual Drivers: To better serve New York's diverse population, Act Ambulette employs multilingual drivers who speak English, Spanish, and Russian, enhancing communication and patient comfort.
• Rigorous Driver Training: Drivers undergo a "rigorous 2-day training course in vehicle safety and passenger care and courtesy," including CPR and defensive driving, aimed at ensuring patient safety and professional conduct.
• GPS Tracking and Satellite Monitoring: All vehicles are equipped with GPS and tracked by satellite, allowing for real-time location monitoring and enhanced reliability.
• Door-to-Door Service: They provide comprehensive door-to-door service, picking up clients directly from their residence, nursing facility, or rehab center, and ensuring they are safely brought inside their destination.
• Availability: They are open 7 days a week, with options for after-hours and same-day requests (requiring a call), though scheduling appointments 48 hours in advance is preferred.

Act Ambulette Brooklyn aims to provide a high standard of specialized medical transportation with several notable features:

• Comprehensive Accessibility: A primary highlight is their commitment to accommodating individuals with mobility challenges. Their fleet is purpose-built with wheelchair lifts and ample space, ensuring safe and comfortable transport for wheelchair users. They also offer crucial "Two Men Assist Over Stairs" service, addressing a common challenge in New York City's numerous walk-up buildings, enabling patients to be safely carried up or down multiple flights.
• Trained and Multilingual Staff: The company emphasizes that its drivers undergo rigorous training in vehicle safety and passenger care, including CPR and defensive driving. Furthermore, the availability of multilingual drivers who speak English, Spanish, and Russian is a significant advantage in diverse New York, facilitating clearer communication and a more comfortable experience for patients and their families.
• Patient Comfort Features: Their vehicles are equipped with essential comfort features such as high roofs, special suspension, and reliable front and rear air conditioning and heating systems. This attention to climate control and ride quality is particularly important for elderly or post-surgical patients, making journeys more bearable in varying weather conditions.
• Technological Integration for Reliability: All vehicles are equipped with GPS and are satellite-tracked, which ideally contributes to punctuality and operational efficiency. Drivers are also supposed to call 15 minutes prior to pick-up, aiding in coordination.
• Medicaid Acceptance: Being a registered Medicaid provider is a crucial highlight for many New Yorkers who rely on this insurance for their healthcare and related transportation needs, making their services accessible to a wider demographic.

However, it is critical to address the severe negative review provided. This account details an alleged incident involving a driver who reportedly "cursed out" a post-surgery, wheelchair-bound elderly mother, drove with open windows in freezing temperatures, refused to bring her inside her destination, and allegedly assaulted a minority nurse. The claim that owners did not apologize or "make it right" despite camera confirmation is deeply concerning. This review stands in stark contrast to the company's stated commitment to "genuine courtesy," "safety," and "high standards." While the company's website mentions a "perfect twenty-year safety record with no major accidents or personal injuries" since 1997, this customer review directly challenges that claim regarding patient safety and well-being. Potential users must weigh these serious allegations against the company's stated features and other positive testimonials when making their decision.

To inquire about services, discuss transportation needs, or schedule a pick-up with Act Ambulette Brooklyn, you can contact them using the following details:

Address: 1411 Gravesend Neck Rd, Brooklyn, NY 11229, USA

Phone: (718) 554-0066

Mobile Phone: +1 718-554-0066

It is recommended to call ahead or schedule online at least 48 hours in advance for appointments, though they do accommodate after-hours and same-day requests via phone calls. When making a reservation, especially for individuals with critical medical needs, it is advisable to clearly communicate all specific requirements and confirm arrangements.

For many New Yorkers, particularly the elderly and those with mobility challenges residing in Brooklyn and the broader NYC area, specialized non-emergency medical transportation services like Act Ambulette Brooklyn are indispensable. In a city where personal vehicles are often impractical and public transit can be inaccessible for individuals with specific needs, a dedicated ambulette service aims to provide a crucial link to healthcare and essential destinations.

The suitability of Act Ambulette for locals stems from its core mission: to provide comfortable, safe, and punctual transport for those requiring assistance. Its Brooklyn location on Gravesend Neck Road allows for localized dispatch and familiarity with urban routes, aiming for efficient service. Key features like wheelchair-accessible vehicles with advanced comfort systems, the vital "Two Men Assist Over Stairs" for walk-up buildings, and multilingual drivers are designed to address the unique challenges faced by many New Yorkers with limited mobility. The acceptance of Medicaid further broadens its accessibility for a significant portion of the population requiring such specialized care.

However, it is absolutely paramount for New Yorkers to be fully aware of the severe allegations raised in one customer review. The reported incident of a driver's abusive language, refusal to provide necessary assistance to a post-surgery elderly patient in freezing conditions, and alleged assault of a minority nurse, coupled with claims of the owners' inaction, casts a dark shadow on the service. This feedback directly contradicts the company's stated values of professionalism, patient care, and safety. While other reviews speak positively about their service and fleet, the nature of the serious complaint demands significant consideration, particularly when the well-being and safety of vulnerable family members are at stake.

In conclusion, while Act Ambulette Brooklyn offers a critically needed service for a specific demographic in New York, potential users must weigh the potential benefits of specialized features against the serious concerns raised about inconsistent service quality and accountability. For essential medical transport, thorough communication, confirmation of all service expectations, and perhaps considering alternative options if such concerns cannot be assuaged, would be prudent for New Yorkers.

Act Ambulette Brooklyn

1411 Gravesend Neck Rd, Brooklyn, NY 11229, USA