Act Ambulette Services

- 19 Granite Ave, Staten Island, NY 10303

In the vibrant borough of Staten Island, New York, navigating daily life, especially with specific mobility needs, can present unique challenges. While the city's public transportation is extensive, it doesn't always cater to individuals requiring non-emergency medical transport with the comfort, punctuality, and specialized care they deserve. This is where Act Ambulette Services steps in, providing a vital and highly-regarded solution for residents who need reliable and compassionate transportation.

Act Ambulette Services is not your typical car rental; rather, it specializes in non-emergency medical transportation. This means we are dedicated to assisting individuals who require more than a standard taxi or ride-share but do not need an ambulance for emergency medical care. Our services are tailored to those with mobility limitations, including wheelchair users, individuals needing stretcher transport, and the elderly who require assistance getting to and from their medical appointments, therapy sessions, and other essential destinations.

Our commitment is to ensure that every New Yorker on Staten Island has access to safe, comfortable, and timely transportation, allowing them to maintain their appointments and quality of life without undue stress. We understand the importance of punctuality for medical visits and the need for respectful, professional assistance. At Act Ambulette Services, we believe that reliable transport is a fundamental part of healthcare access, and we strive to provide a service that reflects this belief in every trip we make.

Location and Accessibility

Act Ambulette Services is strategically located at 19 Granite Ave, Staten Island, NY 10303, USA. This location offers excellent accessibility for residents across Staten Island, ensuring that our services are within reach for a wide range of individuals needing specialized transportation.

Staten Island, while being one of New York City's five boroughs, has a distinct character and unique transportation landscape. Our address on Granite Avenue positions us to efficiently serve various neighborhoods, from St. George to Tottenville and everything in between. Being based on Staten Island means we have an intimate understanding of the local roads, traffic patterns, and the specific needs of the community.

For individuals accessing our services, our location facilitates timely pickups and drop-offs. While we do not operate from a large public-facing car rental counter in the traditional sense, our dispatch and fleet are managed from this central hub, allowing us to deploy vehicles quickly and effectively throughout the borough. When scheduling a pickup, our drivers are known for arriving promptly, often calling ahead to inform you of their arrival, which is a significant advantage for those with appointments. Our focus is on door-to-door service, providing assistance from your residence to your destination and back, alleviating concerns about navigating public transport with mobility challenges or finding accessible parking.

Services Offered

• Non-Emergency Medical Transportation: Specialized transport for individuals who need assistance getting to medical appointments, dialysis, physical therapy, rehabilitation, and other non-urgent healthcare services.
• Wheelchair Accessible Transport: Our fleet includes vehicles equipped with state-of-the-art hydraulic lifts and securement systems to safely and comfortably transport individuals in wheelchairs.
• Stretcher Transport: For patients who need to remain recumbent during transit, we offer vehicles equipped to accommodate stretchers, ensuring a safe and stable journey.
• Two-Person Assist: For patients residing in buildings without elevator access or those requiring extra support, we provide a two-person assist service to help with transfers up and down stairs, ensuring utmost safety and care.
• Scheduled Appointments: We provide transportation for pre-scheduled medical appointments, ensuring punctuality and reliability, which is crucial for therapy and doctor visits.
• Hospital Discharge Transportation: Safe and comfortable transport from hospitals back to your residence or care facility.
• Long-Term Care Facility Transportation: Regular transportation services for residents of nursing homes and assisted living facilities to various off-site appointments.
• Flexible Scheduling: Available 7 days a week, with options for advance booking to accommodate your specific needs, including during holiday seasons.
• Medicaid Covered Transportation: As an approved mode of transportation for certain Medicaid beneficiaries in New York, we can assist with arranging services for those who qualify for transportation assistance through Medicaid.

Features / Highlights

• Punctual and Reliable Service: Our drivers are consistently on time, often arriving early, and communicate proactively with clients, ensuring that appointments are not missed due to delays. This is a frequently praised aspect of our service by customers.
• Professional and Courteous Drivers: Our drivers are trained to be professional, helpful, and compassionate, providing a pleasant and comfortable experience for all passengers, particularly those with mobility limitations. They are skilled in assisting with transfers and ensuring safety throughout the journey.
• Clean and Maintained Vehicles: While not all vans are brand new, all vehicles in our fleet are consistently kept in clean, well-maintained, and presentable condition. Disinfection protocols are followed, ensuring a hygienic environment, as noted by appreciative customers.
• Respectful and Accommodating Phone Operators: Our customer service team is highly regarded for being respectful, courteous, and accommodating when scheduling and addressing transportation needs over the phone, making the booking process smooth and stress-free.
• Safety-First Approach: Vehicles are equipped with essential safety features, including hydraulic lifts and six-point harness belts for secure transportation of wheelchairs and stretchers, prioritizing the well-being of passengers.
• Experienced in Assisting Elderly and Disabled Patients: Our staff, including drivers and assistants, are experienced in providing sensitive and effective support to elderly patients and those with disabilities, even in challenging situations like buildings without elevators.
• Local Staten Island Focus: Being based directly in Staten Island, we possess an in-depth understanding of local routes and traffic, enabling efficient navigation and timely service within the borough.

Contact Information

Address: 19 Granite Ave, Staten Island, NY 10303, USA

Phone: (718) 556-5566

Mobile Phone: +1 718-556-5566

Conclusion: Why this place is suitable for locals

For the residents of Staten Island, Act Ambulette Services stands out as an indispensable local resource, perfectly suited to the unique demands of living in New York City with specific transportation needs. Unlike standard car rental agencies that cater to general travel, Act Ambulette Services focuses entirely on the critical niche of non-emergency medical transportation, which is a frequent necessity for many individuals and families on the island.

The testimonials from real customers highlight exactly why Act Ambulette Services is so suitable for locals. Issues like chronic lateness from other providers, which can lead to missed or canceled vital therapy and medical appointments, are directly addressed by Act Ambulette's consistent punctuality and early arrivals. For New Yorkers, time is precious, and reliability for medical appointments is non-negotiable. The peace of mind that comes from knowing your transport will be on time and that drivers will call ahead is invaluable.

Furthermore, the specialized nature of their service—including wheelchair accessibility, stretcher transport, and the crucial "two-men assist" for challenging building access—directly meets the practical needs of many elderly, disabled, or recovering residents. In a borough where not every building is elevator-equipped, having a service that can confidently and safely navigate stairs with a patient provides a level of care and consideration that is simply unmatched by conventional transport options. The dedication to cleaning and disinfecting vehicles also speaks to a heightened awareness of health and safety, particularly important for medical patients.

The respectful and accommodating customer service, both from phone operators and drivers, fosters a sense of trust and care. This personal touch makes a significant difference, transforming what could be a stressful logistical challenge into a comfortable and positive experience. For Staten Island locals, Act Ambulette Services isn't just a car rental alternative; it's a vital, compassionate, and highly reliable partner in ensuring access to essential healthcare and maintaining independence within their community.

Act Ambulette Services

19 Granite Ave, Staten Island, NY 10303, USA