Action Auto Rental

- 30 Newtown Rd, Danbury, CT 06810

Introduction / Overview

For residents across Connecticut, the need for a rental car can stem from various situations, ranging from planned road trips to urgent replacements when one's personal vehicle is unavailable. In the pursuit of convenient and affordable transportation, locals often seek out car rental services that offer clarity, reliability, and excellent customer support. Action Auto Rental, located at 30 Newtown Rd in Danbury, CT, is one such option available in the market. However, based on recent public customer feedback, it's crucial for prospective renters in Connecticut to approach this particular establishment with a comprehensive understanding of what previous patrons have experienced. This article aims to provide an honest and factual overview of Action Auto Rental, drawing directly from available customer reviews to help New Yorkers make an informed decision when considering their car rental options in the Danbury area.

While the allure of a seemingly "cheap car rental" can be tempting, the actual cost and overall experience can sometimes deviate significantly from initial expectations. Unlike large, well-established national chains, smaller, independent rental agencies may operate with different policies and customer service standards. For Action Auto Rental in Danbury, the provided customer testimonials highlight significant concerns regarding hidden fees, the condition of rental vehicles, and the responsiveness of customer service. Understanding these reported issues upfront is vital for any Connecticut resident who relies on reliable transportation and transparent pricing.

The following sections will detail the location and accessibility of Action Auto Rental, and, based on the limited positive information available, outline general services and features typically associated with car rental agencies. Crucially, it will also prominently feature the concerns raised by real customers, offering a balanced, yet cautionary, perspective. This objective assessment is intended to equip locals with the necessary information to either carefully consider their options at Action Auto Rental or explore alternative, potentially more reliable, car rental providers in the Connecticut region.

Location and Accessibility

Action Auto Rental is situated at 30 Newtown Rd, Danbury, CT 06810, USA. Newtown Road is a known thoroughfare in Danbury, a city in Fairfield County, Connecticut. For residents within Danbury and its immediate surrounding towns such as Bethel, Brookfield, and Newtown, this location offers a degree of local accessibility. It's generally reachable by personal vehicle, and local GPS services would typically provide straightforward directions to this address.

However, beyond direct local access, the broader accessibility for New Englanders might be a consideration. While Danbury itself is connected to major interstate routes like I-84, which links various parts of Connecticut and extends into New York, the specific location on Newtown Road would require direct driving. Unlike airport-based rental services that integrate with air travel, or major rental branches often located in highly visible commercial centers, a local address like 30 Newtown Rd suggests a neighborhood-level operation. This might mean less reliance on public transportation options for reaching the facility, requiring customers to arrange their own transport to and from the branch.

The accessibility of this particular location should also be viewed in the context of the reported customer service issues. Even if physically easy to reach, challenges with phone communication (e.g., calls "ending up hanging up") or unresponsiveness could severely hinder a customer's ability to confirm reservations, address concerns, or arrange pick-ups, thereby negatively impacting practical accessibility for Connecticut locals relying on their services.

Services Offered

Based on the provided information and general industry practices, Action Auto Rental would typically offer the following services, though specific details regarding their quality and reliability are critically important, given customer feedback:

• Car Rentals: Provision of vehicles for temporary use. While specific fleet details are not available, general car rental agencies typically offer various classes such as economy, compact, mid-size, and full-size sedans.
• Short-Term Rentals: Daily or weekly rental options for immediate needs.
• Reservation System: Likely allows for booking vehicles in advance, though customer reviews suggest issues with reservation fulfillment.
• Basic Insurance/Protection Options: Generally, rental agencies offer options to reduce renter's liability for vehicle damage or theft, though the terms and transparency of these can vary significantly.
• Customer Support: A fundamental service for any rental agency, intended to assist with inquiries, issues, and post-rental concerns (customer reviews indicate severe deficiencies in this area for Action Auto Rental).

It is important to note that while these services are standard for car rental businesses, the effectiveness and execution of these services by Action Auto Rental, as reported by customers, appear to be highly problematic, with significant concerns regarding hidden fees and unresponsive communication.

Features / Highlights

Given the provided customer reviews, identifying positive "features" or "highlights" for Action Auto Rental at 30 Newtown Rd, Danbury, CT, is challenging. The available feedback primarily points to significant deficiencies rather than advantages. However, to provide a factual overview, we can list general characteristics and then highlight the critical issues:

• Local Presence in Danbury: Offers a physical location at 30 Newtown Rd, providing a nearby option for residents in Danbury and surrounding areas seeking a car rental.
• Potentially Lower Initial Pricing: Some customers mentioned choosing the company initially to "save 40 dollars" or because they perceived it as a "cheap car rental," suggesting that initial quoted prices might appear competitive.

Critical Concerns / Reported Lowlights:

• Hidden and Outrageous Fees: Customers consistently report being charged "hidden fees," "outrageous add on fees," and charges for "dirty vehicle with zero proof," leading to significant cost increases (e.g., "$150-$200 more fees").
• Lack of Customer Service: Repeated complaints of "zero customer service," unreturned calls, phone numbers "hanging up," and unresponsiveness to numerous written attempts to resolve issues.
• Unreliable Reservations: At least one customer reported a prepaid reservation being unfulfilled due to "NO CAR AVAILABLE," even for multiple parties, indicating severe inventory management problems.
• Hazardous Vehicle Condition: A review mentions being given a car in "hazardous condition" with a non-working "humidifier" (likely referring to the defroster or HVAC system), raising safety concerns.
• Delayed Refunds and Holds: Customers report long delays (e.g., "more than 8 business days") for refunds and prolonged holds on accounts (e.g., "$200 hold").
• Lack of Integrity: A customer explicitly stated the company "has no integrity" due to their practices.
• Comparison to Competitors: Customers actively recommend avoiding this company and suggest using competitors like Enterprise due to a "night and day" difference in service and cleanliness.

Contact Information

Address: 30 Newtown Rd, Danbury, CT 06810, USA

Phone: (203) 207-5600

Mobile Phone: +1 203-207-5600

Conclusion: Why this place is suitable for locals

For New Yorkers residing in Connecticut, particularly in the Danbury area, the decision of where to rent a car is a crucial one, impacting not just convenience but also financial well-being and peace of mind. While Action Auto Rental at 30 Newtown Rd in Danbury offers a physical presence in the local community, which might initially seem appealing for its proximity, a careful examination of available customer feedback reveals significant concerns that severely undermine its suitability for local users.

The most prominent issue is the consistent pattern of "hidden fees" and "outrageous add on fees" that drastically inflate the final rental cost beyond what was initially quoted, leaving customers feeling misled and exploited. This lack of transparency, coupled with reported charges for "dirty vehicle with zero proof," directly contradicts the expectation of fair and honest business practices that Connecticut consumers rightly demand. Furthermore, the alleged "zero customer service," unresponsive phone lines, and failure to fulfill prepaid reservations due to a lack of available vehicles represent critical service breakdowns that can leave locals stranded and frustrated, particularly when relying on a rental for essential travel or unexpected emergencies. The reported "hazardous condition" of a rental car also raises serious safety concerns that no renter should have to face.

In a region where efficiency and reliability are highly valued, Action Auto Rental's reported issues, including lengthy holds on funds and difficulty obtaining refunds, suggest a business model that creates significant stress and inconvenience for its customers. When compared to the "night and day" difference experienced with other rental companies, as highlighted by local reviews, it becomes evident that while Action Auto Rental is physically located in Danbury, its operational practices, as described by its customers, make it a highly unsuitable choice for New Yorkers seeking a trustworthy and hassle-free car rental experience. Locals are strongly advised to consider the documented challenges and explore alternatives for their transportation needs to avoid potential frustrations and unexpected costs.

Action Auto Rental

30 Newtown Rd, Danbury, CT 06810, USA