Alamo Rent A Car

- 1001 Westbrook St, Portland, ME 04102

A significant point of pride for this location is its business identity, which includes identifying as women-owned. This highlights a commitment to diversity and community involvement within the local Portland business landscape. Furthermore, the agency has built a strong reputation in the local Maine community and with visitors for its commitment to customer care. Many customer testimonials emphasize the friendly and efficient staff, along with the quality and newness of the vehicles—one customer noted receiving a "nearly new 2025 with 3k miles on it." This focus on providing well-maintained, late-model cars helps ensure a pleasant driving experience across New England's varying conditions.

While the service itself is consistently praised for being "friendly and efficient," customers should be prepared for potential wait times during peak travel periods. One honest review mentions that the "Line was very long but in fairness, it was long at all of the rental counters" at the Jetport. Alamo addresses potential delays with solutions like online check-in and self-service kiosks, designed to minimize counter time, proving their dedication to a "hassle-free customer experience."

This highly desirable placement means customers arriving by air do not need to wait for an external shuttle to an off-site facility. The rental counter is part of the consolidated car rental center, found in the lower level of the airport parking garage, conveniently located directly across the street from the main terminal building. This short, protected walk makes the transfer from baggage claim to car rental counter seamless, regardless of Portland's unpredictable weather.

The facility has been designed with robust accessibility in mind, ensuring a comfortable experience for all patrons:

• Wheelchair Accessible Entrance: The rental counter area and surrounding Jetport facilities are fully equipped with entrances and pathways that accommodate wheelchair users and those with other mobility challenges.
• Wheelchair Accessible Parking Lot: Dedicated, clearly marked parking spaces are available in the on-site lot for easy access to the rental counter and vehicle area.
• Onsite Services: The 'Onsite services' designation confirms that both the rental desk and the vehicle fleet are located at the airport, ensuring maximum convenience for immediate pick-up and drop-off.

The 1001 Westbrook Street address provides excellent vehicular access to Portland's major roadways, including quick access to the Maine Turnpike (I-95) and I-295, making the start of any road trip, whether to Acadia National Park or Boston, Massachusetts, straightforward.

• Diverse Vehicle Fleet: Customers can choose from an extensive fleet, including fuel-efficient Economy cars (like the Kia Rio or Mitsubishi Mirage), popular Medium and Full-Size sedans (such as the Volkswagen Jetta or Chevrolet Malibu), and a wide selection of SUVs (including the popular Nissan Rogue and Jeep models) and minivans, which are essential for Maine's family vacationers and diverse terrain.
• Accelerated and Self-Service Check-in: Alamo pioneered the industry's first online check-in system and continues this tradition of efficiency by offering options like 'Accelerated Check-in' and 'Self-Service Kiosks' to help renters bypass traditional counter lines and speed up the process.
• After-Hours Return: For travelers with late or early flight schedules, Alamo offers a convenient 'After-Hours Return' service. Renters can drop the keys and rental jacket in a designated drop box located at the rental counter inside the airport rental area during off-hours.
• Flexible Payment Acceptance: The agency accepts multiple payment methods, including all major Credit Cards, Debit Cards (subject to certain renter requirements and return itinerary conditions), and modern NFC Mobile Payments.
• Insurance and Protection Plans: Optional protection products are available, such as Collision Damage Waiver (CDW), Supplemental Liability Protection (SLP), and Personal Effects Coverage (PEC), allowing renters to customize their level of coverage.
• Optional Extras: The rental experience can be enhanced with optional accessories available for a daily fee, including GPS devices, ski racks, and various Child Safety Seats (infant, toddler, and booster seats).

• Identifies as Women-Owned: As a business that identifies as women-owned, Alamo contributes to the diversity of the local economic landscape, providing a choice for customers who prefer to support diverse businesses.
• Active Military Discounts: A commendable feature for the many service members and their families in the New England area is the provision of active military discounts, offering special savings on their rental needs.
• High Customer Satisfaction: Based on a consolidation of customer ratings, Alamo frequently scores very well among rental providers at PWM for criteria such as car cleanliness, comfort, and the overall efficiency of the pick-up and drop-off process, affirming their commitment to a positive experience.
• New and Well-Maintained Fleet: Customers consistently report receiving "nearly new" vehicles, indicating a regular update of the rental fleet, which enhances safety, reliability, and comfort for long drives along the Maine coastline or inland.
• Alamo Insiders Program: Travelers can enroll in the 'Alamo Insiders' program to receive discounts on base rates, especially for pay later reservations, and to utilize accelerated check-in features, further speeding up the rental experience.

Address: 1001 Westbrook St, Portland, ME 04102, USA
Phone: (844) 370-3979
Mobile Phone: +1 844-370-3979 (This number is shared for reservations and customer support inquiries.)

The counter is conveniently located in the lower level of the airport parking garage at PWM. Call ahead to confirm the best check-in procedure for your arrival time.

The consistently positive feedback regarding the helpfulness and friendliness of the staff, even when the lines are long, along with the provision of late-model cars, creates a reliable and reassuring experience. Furthermore, the identification as a women-owned business and the offering of Active Military Discounts resonate well with customers looking for specific business values and savings opportunities. For a hassle-free, customer-focused, and well-equipped rental experience in Portland, Alamo at PWM is a top recommendation.

Alamo Rent A Car

1001 Westbrook St, Portland, ME 04102, USA