Ambulette

- 1805 Gravesend Neck Rd, Brooklyn, NY 11229

For many New Yorkers, particularly those with specific mobility needs, seniors, or individuals requiring non-emergency medical transport, getting around the vast and bustling city can pose significant challenges. Standard transportation options often lack the specialized equipment or trained personnel necessary to ensure a safe, comfortable, and timely journey. This is where a dedicated service like Ambulette in Brooklyn steps in, providing crucial support for those who need more than just a regular car rental.

Ambulette is a specialized transportation provider focused on non-emergency medical services. Unlike traditional car rental agencies that cater to general travel, Ambulette’s core mission is to facilitate access to healthcare and essential destinations for individuals with varying degrees of mobility challenges. They understand the critical importance of punctuality for medical appointments and the necessity of compassionate care during transit. While service experiences can vary, as indicated by customer feedback, Ambulette strives to connect clients with the necessary transport solutions.

The service is particularly vital for those needing wheelchair accessibility or assistance from their homes to medical facilities, airports, or other essential locations. Testimonials highlight both areas for improvement and instances of truly exceptional service, such as a late-night transport from JFK Airport for an ill mother, showcasing the critical role they play for some New York families.

Ambulette is located at 1805 Gravesend Neck Rd, Brooklyn, NY 11229, USA. This address places it within a well-established and accessible part of Brooklyn, making it a local option for residents throughout the borough and surrounding areas. Gravesend Neck Road is a recognizable street, which aids in finding the location for any necessary in-person coordination.

For New Yorkers utilizing public transportation, the Gravesend Neck Road area is typically served by local bus routes that connect to various subway lines in Brooklyn. This allows for a degree of accessibility to their physical office, although the primary service provided by Ambulette is door-to-door transportation for their clients. The benefit of a local base in Brooklyn means that Ambulette can more efficiently dispatch their specialized vehicles to pick up individuals from their homes, hospitals, or other facilities across the borough, ensuring timely service. This localized operational hub is crucial in managing routes and responding to transport requests within the complex network of New York City streets, ultimately aiming to provide a convenient service right where many of their clients reside.

Ambulette specializes in providing non-emergency medical transportation services, catering specifically to individuals who require assistance beyond what a standard taxi or public transit can offer.

• Non-Emergency Medical Transportation (NEMT): This is the core service, facilitating transport for individuals to and from medical appointments, hospital discharges, therapy sessions, and other healthcare-related destinations. These services are for patients who do not require emergency medical care during transit.
• Wheelchair Accessible Transport: Ambulette provides vehicles specifically equipped to safely and comfortably transport individuals in wheelchairs. This includes specialized ramps or lifts to ensure easy boarding and disembarking.
• Assistance with Mobility: Beyond just vehicle provision, the service often includes drivers and attendants who assist passengers with their mobility needs, including helping them in and out of their residences, navigating stairs (with two-person assist if needed), and ensuring they are securely situated in the vehicle.
• Airport Transport: As highlighted in a customer review, Ambulette provides transport to and from major airports like JFK, which is particularly beneficial for ill or mobility-challenged individuals traveling by air.
• Late-Night Transportation: The ability to provide services for late-night transport, as noted by a satisfied customer, indicates their operational flexibility to accommodate varying schedules, especially important for hospital discharges or flights.
• Communication and Coordination: Services often involve coordination between the client, drivers, and potentially medical facilities, as exemplified by "Victoria" who did an "exceptional job in coordinating and providing a communication link."

Ambulette, as a specialized transportation provider in New York, offers several features designed to address the unique needs of its clientele:

• Specialized Fleet: Their vehicles are equipped for non-emergency medical transport, including essential features like wheelchair accessibility (ramps, lifts) to ensure safe and comfortable transfers for individuals with mobility challenges. While the specific number or types of vehicles aren't detailed, the focus is on functional and accessible transport.
• Dedicated Staff (Varying Experiences): While some customers have reported issues, a positive review highlights the "excellent service" provided by the team, with "Victoria" specifically praised for her "exceptional job in coordinating and providing a communication link." This indicates that when service is "stellar," staff go above and beyond to ensure a seamless experience, including communication with the drivers. The kudos given to drivers for "safely taking my ill mother from JFK airport in NY all the way back to NJ" demonstrates their capability for crucial, careful transport.
• Focus on Medical Transport: Unlike general car rentals, Ambulette’s core business is tailored to medical transportation. This means their processes, staff training, and vehicle outfitting are designed with the specific needs of patients in mind, aiming for safety and comfort during journeys to appointments.
• Ability to Handle Complex Transports: The successful late-night transport of an "ill mother from JFK airport" back to New Jersey showcases their capacity to handle more involved or critical non-emergency transport requests, including those spanning state lines.

It's important to acknowledge that customer experiences with Ambulette, as with many service providers, can be inconsistent. While one review points to significant issues with unconfirmed cars, long wait times, unprofessionalism, and drivers lacking directional knowledge, another praises "stellar" service and excellent coordination. This suggests that while there is a capacity for exceptional service, operational consistency and driver training may be areas the company is actively managing to ensure a consistently positive experience for all clients.

To inquire about services, schedule transportation, or for any assistance regarding non-emergency medical transportation, you can contact Ambulette using the following details:

Address: 1805 Gravesend Neck Rd, Brooklyn, NY 11229, USA

Phone: (718) 646-1512

Mobile Phone: +1 718-646-1512

When making reservations, especially for time-sensitive medical appointments, it is highly advisable to confirm all details, including pick-up times, vehicle requirements, and communication protocols.

For New Yorkers, particularly those in Brooklyn and surrounding areas, Ambulette offers a specialized and often essential service that caters to a critical need: non-emergency medical transportation for individuals with mobility challenges. In a city where navigating public transit can be daunting and standard taxis may not be equipped, services like Ambulette provide a vital lifeline, offering more than just a ride but a dedicated and assisted transport solution.

The local presence in Brooklyn at 1805 Gravesend Neck Rd is a key advantage for residents. It allows for a more accessible and potentially quicker dispatch of specialized vehicles, which is crucial for individuals who might struggle with extensive travel just to reach a pick-up point. For families managing medical appointments for elderly or ill loved ones, having a local provider that understands the nuances of New York traffic and neighborhood access can significantly reduce stress and logistical hurdles.

Furthermore, Ambulette's core focus on non-emergency medical transport means their vehicles are equipped with necessary features like wheelchair accessibility, and their staff are prepared to offer the assistance required for safe transfers. The positive feedback, such as the "stellar job providing excellent service" for a late-night airport transport of an "ill mother," underscores their capacity to handle sensitive and time-critical situations with care and efficiency. While some customers have reported issues with wait times and communication, the fact that they successfully complete complex and vital transports for many clients highlights their foundational suitability for those in genuine need of specialized assistance. For New Yorkers seeking a dedicated service that prioritizes the comfort and safety of individuals requiring mobility support for medical or essential travel, Ambulette serves as an important local resource, striving to bridge the transportation gap with their specialized approach.

Ambulette

1805 Gravesend Neck Rd, Brooklyn, NY 11229, USA