American Rent-A-Car

- 2200 Norview Ave, Norfolk, VA 23518

For residents of Norfolk and the wider Hampton Roads area, securing reliable transportation can be a crucial part of daily life, whether it's for an unexpected need, a planned trip, or accommodating family and friends. American Rent-A-Car, located at 2200 Norview Ave in Norfolk, VA, offers a car rental service that aims to provide a personal touch and flexibility often sought by local users. Positioned as a convenient option, especially for those utilizing Norfolk International Airport (ORF), they focus on delivering a smooth experience.

In a region as dynamic as Virginia, where mobility is key for everything from professional commitments to exploring coastal attractions or reconnecting with loved ones, a dependable car rental can make a significant difference. American Rent-A-Car prides itself on offering not just vehicles, but a customer-centric approach that seeks to ease the process, even in last-minute or stressful situations. Their focus on positive customer interactions, as highlighted by local patrons, underscores their commitment to service.

This article will delve into the specifics of American Rent-A-Car, offering insights into their strategic location, the range of services they provide, and the key features that contribute to their appeal for locals. By understanding what makes this independent rental company a viable choice, residents can better navigate their options for temporary transportation in the Virginia region.

American Rent-A-Car is conveniently located at 2200 Norview Ave, Norfolk, VA 23518, USA. This address places it in close proximity to the Norfolk International Airport (ORF), making it a highly accessible option for both arriving travelers and local residents in the surrounding areas. Norview Avenue is a significant thoroughfare, providing direct routes to and from the airport, as well as connecting to other major roads in Norfolk.

The strategic positioning near the airport means that for many locals, especially those picking up or dropping off guests, or those who commute near the airport area, this location offers significant convenience. While it's an airport-affiliated location, it can still serve as a neighborhood branch for those residing in eastern Norfolk or parts of Virginia Beach who prefer a rental option that is not deep within the city center's traffic. The area around Norview Avenue is generally well-serviced by roads, allowing for relatively easy navigation for customers.

Furthermore, being an airport rental facility, it typically benefits from established infrastructure for vehicle storage and customer processing, contributing to a potentially smoother experience for pick-ups and drop-offs. For customers returning a car after hours, there is generally a key drop box located in the Rental Car Return Area, to the left of the sliding glass doors before entering the terminal, a standard feature at airport locations that adds flexibility for late returns.

American Rent-A-Car offers a range of services designed to provide flexible and accommodating solutions for their customers. While specific details on their exact fleet inventory should always be confirmed directly with the branch, their services generally align with typical car rental operations with a focus on customer care.

• Diverse Vehicle Fleet: American Rent-A-Car typically provides a selection of vehicles to meet various needs, including economy, compact, midsize, and full-size cars suitable for daily commuting or leisure travel. They also offer larger vehicles such as standard SUVs, compact SUVs, midsize elite SUVs, premium elite SUVs, and even vans like 12- and 15-passenger vans (subject to specific corporate requirements and state regulations). Premium pickup trucks are also available for those needing hauling capabilities.
• Flexible Rental Periods: Customers can generally arrange rentals for daily, weekly, or longer durations, catering to both short-term unexpected needs and more extended travel plans.
• Personalized Customer Service: As highlighted in customer reviews, the staff, such as "Ladee Mae" and "Dylan," are praised for their "amazing host" and "Above and Beyond services," suggesting a commitment to individualized attention and problem-solving, even for last-minute rentals.
• After-Hours Returns: For convenience, an after-hours return drop box is typically available in the rental car return area, allowing customers to drop off keys outside of regular business hours. Customers are responsible for the vehicle until the business reopens.
• Youthful Driver Rentals: American Rent-A-Car does rent to drivers between the ages of 21 and 24, though a daily surcharge typically applies. Specific vehicle classes (Economy through Full Size cars, Cargo and Minivans, and Compact, Small, and Standard SUVs with seating up to 5 passengers) are usually permitted for this age group.
• Standard Protection Options: Like most rental companies, they offer optional protection products such as Damage Waiver (DW) or Loss Damage Waiver (LDW) at an additional daily charge, which can waive or reduce the renter's financial responsibility for loss or damage to the rental vehicle. Personal Effects Coverage (PEC) is also typically offered.
• Refueling Service Options: Customers have choices for fuel payment, including prepaying for fuel, having the company refuel the vehicle, or refueling it themselves before return.
• Additional Driver Policy: Renter's spouse or domestic partner meeting age and license requirements are often authorized drivers at no additional charge. Other additional authorized drivers may incur an extra daily charge.
• Cross-Border Policy: Most vehicles rented in the US can be driven throughout the US and Canada, though some specialty vehicles may have restrictions. Vehicles rented in the US cannot be driven into Mexico.

American Rent-A-Car on Norview Ave boasts several key features and highlights that contribute to its appeal, particularly among locals in the Virginia region. These aspects often revolve around their customer-centric approach and willingness to accommodate diverse needs.

• Exceptional Customer Service: This is the most frequently praised highlight, with specific staff members like Ladee Mae and Dylan receiving accolades for "amazing" and "Above and Beyond" service. This suggests a dedicated team focused on making the rental experience smooth and positive, even in challenging situations (like a last-minute booking due to another company's issue).
• Accommodation for Last-Minute Needs: The ability to assist with "last minute rental" indicates flexibility and responsiveness, which is invaluable for locals facing unexpected transportation demands.
• Handling Unexpected Situations with Care: The review mentioning "Budget somehow did not allow day prior booking so upon arrival we had no car" and American Rent-A-Car stepping in to help, even at a higher price, demonstrates their capacity to be a solution provider during stressful times. The prompt and excellent service in such a scenario leaves a lasting positive impression.
• Personalized Interaction: The individual mentions of staff names and their specific helpful actions point to a personalized approach rather than a purely transactional one, fostering a more pleasant and memorable customer experience.
• Youthful Driver Options: While a surcharge applies, their policy to rent to drivers between 21 and 24 is a significant highlight for younger residents who often face strict limitations or prohibitive costs with other rental providers.
• Proximity to ORF: Being located at 2200 Norview Ave means direct and convenient access for those flying into or out of Norfolk International Airport, streamlining the process for air travelers and those picking them up.

For direct communication with American Rent-A-Car at their Norfolk location, or to make inquiries about reservations and vehicle availability, please use the following contact information. It is always recommended to call ahead, especially for specific vehicle types or last-minute needs, to ensure the smoothest rental experience.

Address: 2200 Norview Ave, Norfolk, VA 23518, USA

Phone: (757) 734-1388

Mobile Phone: +1 757-734-1388

Their customer service hours are typically Monday through Friday from 8 AM to 6 PM, and Saturdays from 8 AM to 3 PM, with the office being closed on Sundays. However, as an airport-affiliated location, it often has extended hours of operation for counter service, generally from 7:00 AM to 11:59 PM every day. It is advisable to verify these hours directly with the branch for precise planning, especially for late-night arrivals or early departures.

American Rent-A-Car on Norview Ave is particularly suitable for locals in Virginia for several key reasons, especially those seeking a customer-focused experience. The consistent positive feedback highlighting "amazing" and "Above and Beyond services" from staff members like Ladee Mae and Dylan suggests that this location prioritizes genuine customer care. This is invaluable for Norfolk residents, particularly in last-minute or stressful situations, such as unexpected car troubles or when alternative bookings fall through, as evidenced by a customer's experience after arriving from Orlando.

Their willingness to accommodate younger drivers (ages 21-24), albeit with a surcharge, fills a significant gap in the local market, providing crucial mobility options for this demographic that often faces limited choices elsewhere. The direct and empathetic service ensures that even when a rental might be more expensive due to urgency, the perceived value in terms of peace of mind and efficient problem-solving is high. Furthermore, its location near Norfolk International Airport makes it a convenient hub for residents needing a car for airport transfers, picking up family, or for general travel in and out of the city without the added complexities of navigating a downtown rental office.

For locals who appreciate a personalized approach and a team dedicated to going the extra mile, American Rent-A-Car offers a compelling option that stands out from larger, more impersonal chains. It provides a reliable and supportive service for the diverse transportation needs of the Virginia community.

American Rent-A-Car

2200 Norview Ave, Norfolk, VA 23518, USA