Avis Car Rental

- 68 E 11th St, New York, NY 10003

For many New Yorkers, the urban landscape of Manhattan defines their daily commute, typically relying on the extensive subway system or a quick taxi ride. However, there are numerous occasions when the freedom and flexibility of a personal vehicle become an absolute necessity. Whether it's for a weekend escape to the Hamptons, a business trip that requires multiple stops, or simply moving larger items across town, a reliable car rental service is invaluable. Avis Car Rental, a globally recognized name in the industry, offers a conveniently located branch right in the heart of Greenwich Village at 68 East 11th Street, aiming to serve the diverse needs of local residents and visitors alike.

Avis prides itself on providing a wide selection of vehicles and a customer-focused approach. This particular New York City location strives to offer a seamless experience, allowing you to quickly get on the road and make the most of your time. Understanding the services, vehicle options, and what other customers have experienced at this branch can help you decide if it's the right choice for your next car rental in the Big Apple.

This article will provide a detailed look into the Avis Car Rental location on East 11th Street, outlining its accessibility, the range of services available, key features, and offering a balanced perspective drawn from real customer feedback. Our goal is to equip you with the information needed to confidently navigate your car rental needs in New York City.

Avis Car Rental is conveniently situated at 68 E 11th St, New York, NY 10003, USA. This prime location places it in the vibrant and easily accessible Greenwich Village neighborhood of Manhattan. Its central position makes it a highly convenient option for residents across downtown and midtown Manhattan, as well as those traveling from other boroughs via the city's robust public transportation network.

The branch boasts excellent accessibility, being just a short walk from major subway lines. The Union Square station, a significant transit hub, is nearby and serves the 4, 5, 6, L, N, Q, R, and W subway lines. This makes it incredibly easy for customers to reach the Avis office, minimizing the hassle often associated with navigating New York City. For those arriving by taxi or rideshare services, the East 11th Street address is straightforward to locate. The surrounding street network also offers relatively good access for drivers coming from various parts of Manhattan or heading towards major tunnels and bridges that connect to other areas like New Jersey or Long Island. Operating hours at this location are generally extensive, from 6:30 AM to 11:00 PM daily, providing flexibility for both early morning pickups and late evening returns.

Avis Car Rental at 68 E 11th Street offers a comprehensive range of services and a diverse fleet designed to cater to various transportation needs, from quick city excursions to longer road trips.

• Extensive Vehicle Fleet: Avis typically provides a wide selection of vehicles across different categories, including economy cars (e.g., Kia Rio), compact cars (e.g., Kia Soul), intermediate sedans (e.g., Toyota Corolla), full-size sedans (e.g., Toyota Camry), SUVs of various sizes (e.g., Toyota RAV4, Ford Edge, Chevrolet Suburban), minivans (e.g., Chrysler Pacifica), passenger vans (e.g., Ford Transit 12-Passenger), luxury vehicles (e.g., Genesis G70), and even convertibles (e.g., Ford Mustang Convertible) and hybrid options.
• Flexible Rental Periods: Customers can opt for daily, weekly, or longer-term monthly rentals to suit their specific travel itineraries.
• Avis Preferred Program: This loyalty program allows members to bypass the counter at many locations, enjoy expedited service, earn points towards free rental days, and access exclusive offers. Higher tiers (Preferred Plus, President's Club) offer benefits like complimentary upgrades and guaranteed vehicle availability.
• Optional Add-ons: Enhance your rental with additional features such as GPS navigation systems, child safety seats (infant, toddler, booster), satellite radio, and various protection plans (e.g., Loss Damage Waiver, Supplemental Liability Insurance).
• One-Way Rentals: The ability to pick up a car at this New York location and drop it off at a different Avis branch, providing flexibility for specific travel plans.
• Corporate Rental Solutions: Avis offers tailored programs for businesses, including preferred rates and streamlined booking processes for corporate travel.
• Transparent Fuel Options: Avis offers various fuel policies, including "Full to Full" or pre-purchased fuel options, allowing customers to choose what best suits their convenience.

The Avis Car Rental branch on East 11th Street presents a mixed bag of customer experiences, highlighting both areas of strength and areas where improvements are needed.

• Exceptional Problem Resolution and Customer Care: A significant highlight is the exemplary customer service displayed when issues arise. One highly positive review detailed an instance where a customer left an item behind in a rented car. Despite difficulties reaching the office by phone (due to "no service underground" which redirects calls to corporate), the on-site staff, particularly a woman at the desk named Donna, and later employees at another location (Leon and Tyrone at the Warren Street branch), went "above and beyond to track down my missing item." This demonstrates a strong commitment to customer satisfaction and a willingness to help resolve challenging situations, turning a potential negative into a "super grateful" experience. This level of dedication can foster significant customer loyalty.
• Convenient Location: The central Manhattan location is generally praised for its accessibility, making it a convenient pick-up and drop-off point for many New Yorkers.

However, some reviews also indicate areas of concern, which are important for prospective renters to consider:

• Vehicle Cleanliness: One customer reported that the "car was not washed or vacuumed," which can detract from the initial rental experience.
• Vehicle Allocation and Upgrades: There have been complaints about not receiving the booked car class. A customer who "booked a premium car" was given a "RAV4" and told it was considered premium, despite clearly seeing "better cars/models coming out of their garage." This suggests potential issues with managing inventory or communicating car categories.
• Staff Attitude (inconsistent): While some staff members are lauded for being "super nice" and "friendly and kind" during problem resolution, other feedback mentions "rude" staff and a lack of willingness to "budge" on vehicle changes, indicating inconsistency in customer service at the counter.
• Lack of Proactive Compensation: In cases where a lower-tier vehicle was provided instead of the booked premium class, there was "no offer to prorate my price for giving me a lower rental cost price," which can lead to customer dissatisfaction.
• Call Routing Issues: The mentioned problem of calls being "diverted to corporate" due to "no service underground" can make direct communication with the specific branch challenging for urgent inquiries.

For direct inquiries, reservations, or assistance, you can contact the Avis Car Rental branch on East 11th Street using the following details:

Address: 68 E 11th St, New York, NY 10003, USA

Phone: (212) 593-8397

Mobile Phone: +1 212-593-8397

For New Yorkers, Avis Car Rental on East 11th Street offers a compelling option for vehicle rentals primarily due to its highly accessible location in Greenwich Village, a major plus for anyone navigating Manhattan without their own car. The extensive operating hours provide flexibility for both early and late pick-ups and drop-offs, accommodating busy city schedules. Furthermore, the Avis Preferred program can significantly streamline the rental process for frequent users, allowing them to bypass the counter and potentially choose their vehicle, which is a major time-saver.

However, potential renters should be aware of the occasional inconsistencies in vehicle cleanliness, adherence to booked car categories, and counter staff demeanor as highlighted in some reviews. While instances of exceptional problem resolution and customer care demonstrate a strong underlying commitment to satisfaction, being prepared for potential minor hiccups is advisable. For those who value a globally recognized brand with a wide vehicle selection and the convenience of a prime Manhattan location, especially if enrolled in the Avis Preferred program, this branch remains a viable and often beneficial choice for their car rental needs in New York City. The potential for outstanding service during challenging situations can also be a significant draw for loyal customers.

Avis Car Rental

68 E 11th St, New York, NY 10003, USA