Avis Car Rental Photos










Avis Car Rental Introduce
Planning your next trip to East Tennessee, whether for business or to explore the natural beauty of the Great Smoky Mountains National Park and the vibrant city of Knoxville? Reliable transportation is the key to a seamless journey. Avis Car Rental, situated right at the McGhee Tyson Airport (TYS), serves as a major gateway for travelers needing quality vehicle services in the region. This location is designed to cater to both inbound travelers and local Tennessee residents requiring temporary vehicle solutions, offering a variety of options from standard cars to vans, making it a comprehensive car rental agency and van rental agency.
Avis is a globally recognized brand, and its presence at a key hub like the Knoxville Airport emphasizes its commitment to providing convenient service for those arriving by air. For a local user in Tennessee, this airport location is ideal for picking up a vehicle when a personal car is out of commission, or when a larger vehicle is needed for a family vacation or group outing. The convenience of an airport location often means better operating hours and a wider selection of vehicles, though travelers should always confirm operating hours and reservation details, especially for late-night arrivals.
The importance of reliable transport in a sprawling region like East Tennessee cannot be overstated. From Knoxville's downtown to the hiking trails near Gatlinburg, having a dependable car rental provides the freedom to travel on your schedule. This Avis location attempts to be a crucial part of that local travel infrastructure, aiming for a smooth start or continuation of your time in the Volunteer State.
The Avis Car Rental office is strategically located to serve the Knoxville metropolitan area and surrounding communities. Its specific address places it within the McGhee Tyson Airport complex, making it immediately accessible for air travelers.
For those driving to pick up a rental, the location is easy to find, positioned along a major local thoroughfare.
- Address: 2055 Alcoa Hwy, Alcoa, TN 37701, USA.
- Context: This address is the location for McGhee Tyson Airport (TYS), placing the Avis counter conveniently within the terminal or adjacent rental car facilities. This positioning allows for a short walk to the car lot, a significant benefit after a long flight.
- Accessibility: The facility offers both a wheelchair-accessible entrance and a wheelchair-accessible parking lot, ensuring service is available to all customers. On-site parking is provided for those picking up or dropping off their rentals.
The location’s proximity to Knoxville ensures that renters are only a short drive away from major urban centers, universities, and commercial areas, as well as the main routes leading to the beautiful eastern Tennessee mountain regions.
Avis Car Rental is known for offering a diverse set of services to meet various rental needs, ranging from quick weekend rentals to longer-term arrangements. Their core services at this Alcoa, TN location include:
- Car Rental Agency: Offering a wide variety of vehicles, from economy cars suitable for city travel to full-size sedans, SUVs for family trips to the Smoky Mountains, and luxury models for special occasions.
- Van Rental Agency: Providing passenger vans, typically 12-passenger or 15-passenger options, and minivans, which are perfect for transporting larger groups or families on vacation or to major events like University of Tennessee football games.
- Onsite Services: The presence of on-site services generally indicates an efficient operation where reservations, vehicle inspections, and paperwork can be handled directly at the counter.
- Reservation Tracking: Customers often have access to reservation tracking through the Avis App, allowing them to manage their booking and potentially expedite the pickup process.
- One-Way and Roundtrip Rentals: Flexibility in travel planning is supported by offering both roundtrip rentals (pick up and drop off at the same location) and one-way rentals (picking up here and dropping off at another Avis location).
Renters should confirm the availability of specific vehicle classes and any extra services like GPS navigation, child safety seats, or mobile Wi-Fi at the time of booking to ensure all their travel needs are met.
Several key features make this particular Avis location stand out, designed to enhance the rental experience for local users and visitors alike:
- Active Military Discounts: A valuable highlight for the community, Avis honors military service by offering special discounts for active military members.
- Accessibility: The commitment to accessibility, including a wheelchair-accessible entrance and parking lot, makes the service available to a broader range of customers.
- Convenient Location: Situated right at McGhee Tyson Airport (TYS), the location offers maximum convenience for air travelers, with the rental counter typically inside the terminal and a short walk to the vehicle lot.
- Flexible Payment Options: Accepted payment methods include major Credit Cards, Debit Cards, and modern NFC Mobile Payments, giving customers choices for their financial transactions.
- After-Hours Return: The location generally offers a process for after-hours returns, allowing customers to drop off their vehicle and keys outside of standard operating hours, which is crucial for late-night flights or early-morning departures (customers are typically advised to use the drop box and ensure the vehicle is locked).
- Customer Service Focus: While experiences can vary, the goal of any corporate location is to provide efficient service. Customer feedback suggests that when adequately staffed, the process can be quick, minimizing waiting times compared to larger airport locations.
For up-to-date information on reservations, vehicle availability, and policies, it is always best to contact the location directly or visit the official website.
- Address: 2055 Alcoa Hwy, Alcoa, TN 37701, USA
- Local Phone: (865) 970-2985
- Mobile Phone (Direct Line): +1 865-970-2985
When you are in Tennessee and require a rental car, choosing the right agency is important for peace of mind. The Avis Car Rental location in Alcoa, TN, stands out primarily due to its highly advantageous positioning at the McGhee Tyson Airport (TYS). This location is your most immediate and convenient option if you are flying into the Knoxville area, providing an efficient path from the baggage claim to your rental vehicle.
The diverse fleet is another major reason to consider Avis. Whether you need a fuel-efficient compact car for navigating Knoxville's city streets, a reliable SUV for a family adventure into the nearby Great Smoky Mountains, or a spacious van to transport a large group, Avis offers multiple vehicle classes to meet the specific demands of your East Tennessee itinerary. Their clear accommodations for various payment methods, including NFC mobile payments, add a layer of modern convenience to the transaction process.
However, potential renters should take note of the critical importance of booking details, especially for late-night pickups. While the official operating hours extend late, it is paramount to confirm the agency's policy regarding late arrivals and vehicle guarantees, as customer experiences can vary significantly at late hours, particularly at airport locations where staffing might be reduced after the final scheduled flight. Renters should ensure that their confirmed reservation aligns with a time the counter will be staffed, or have clear instructions for retrieving the vehicle, to avoid being stranded. Considering the experiences of past customers, proactive communication regarding flight delays or late pick-up times is advisable to secure a smooth transaction.
Ultimately, the choice comes down to balancing the convenience of a major, on-site airport rental brand with careful attention to specific operational details, especially outside of regular business hours. For well-planned trips or standard-hour rentals, Avis at TYS offers a professional service, a wide range of vehicles, and the benefit of established corporate services.
Avis Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Avis Car Rental Location
Avis Car Rental Reviews
pick upcheck incredit cardflightfeesSUVprepaidreceiptparking garagecharge
★ 5★ 4★ 3★ 2★ 1Currently sitting in the Knoxville, TN airport completely stranded by Avis. My Avis confirmation was for an 11:30pm pick up with my flight info attached. I was at the counter before 11:30pm with no one in sight. Went out to the garage where another customer was also left high and dry. Call center couldn’t help (Angelica was pleasant enough but very unhelpful.) Their advice was to come back in the morning to get the car. So I’m just supposed to sit in the airport until the morning? My hotel is 1.5 hours away. No uber willing to bring me. Shame on you Avis!Unable to rent from the other car rental businesses that were still open, as they couldn’t accept walk ups at this time. For anyone looking to rent a car at the TYS Airport (Knoxville) the places that were still open (and they all confirmed they stay open until the last flight of the night gets their baggage) are as follows: Alamo, National, & HertzOne final note:**Tyler from Alamo was extremely kind!**
Jul 07, 2025 · michelle coteThis was one of the best Avis experiences I've had in recent years. No waiting for a car, no mistakes on the rental details, no spurious extra charges. Ironically this location had approximately the same staffing level as other larger airports (ATL, SJC, SAN) where I have had numerous and chronic issues. Avis corporate should take note that, unsurprisingly, staffing a location commiserate with the amount of customers makes the experience much nicer for said customer.
Sep 26, 2025 · Kyle ReidI have zero idea what's going on with Avis. I reserved a car at their downtown Atlanta location a few days ago to attend an event that I needed to be at by 4:30pm. I arrive and inquire on where I can park and leave my car. Instead of answering me she asked my name - I realize this is a bad sign! She goes on to tell me that they tried to call me and left me a message (who leaves messages in 2025?). I received an email a few hours earlier letting me know I can add on certain services on my rental today.I didn't even waste my time inquiring or trying to find an alternative solution. I just contacted another service because I was already running behind.There is obviously a disconnect between renting cars from satellite locations via the app or website vs what's really Happening. This really needs to be fixed!A few weeks ago I rented a car and it was visually not acceptable. I am picking up clients in these cars. It's gone from dirty to obviously damaged vehicles that should be pulled. I got both on my rental. Check out the pictures.I have been a happy, loyal customer to avis for many, many years but the last week years have been the worst!!What is going on?!If your app or website allows a customer to book and pay for a vehicle you guys need to figure out how to honor that and not wait until the customer shows up. Also if you're encouraging folks to use your app to rent cars you should also use that format to communicate with them.Unbelievable!
Feb 19, 2025 · Mack McKWaited almost two hours to pick up my reserved car. The staff was stress and stated they were understaffed. They shut down the counter and made 30+ people stand in the hot fume filled parking garage for more than an hour.
Jun 22, 2025 · fenny hollyHere’s what vehicles look like that are rented to customers. You don’t get to see it until after you’ve paid.. I will never use them again
Sep 24, 2025 · Robert
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