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Avis Car Rental Introduce
If you're a California local in the San Diego area, or planning an extended stay in Southern California, securing reliable transportation is often essential for navigating the region’s diverse neighborhoods and attractions. Avis Car Rental, located in the prominent community of Rancho Bernardo, offers an accessible and professional option for your car and van rental needs right here in San Diego, CA.
This particular Avis branch functions as both a dedicated car rental agency and a van rental agency, providing a variety of vehicles suitable for both personal and business use, from daily errands to group transportation or a weekend getaway along the California coast. As a well-established company, Avis aims to deliver a high-quality rental experience, though potential customers should always review their specific policies and check local customer feedback to set realistic expectations for service delivery and vehicle availability.
The Avis Car Rental office is strategically situated in the Rancho Bernardo area, a suburban community known for its convenient access to major San Diego highways. This makes it a great 'neighborhood' location for local California residents and visitors looking to avoid the potential congestion and high volume of airport rental counters.
The address is: 16410 Bernardo Center Dr, San Diego, CA 92128, USA.
Accessibility is a key factor for this location, as it is designed to accommodate all customers. Specifically, the branch is noted to have:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
This commitment to accessibility ensures a smoother experience for customers with mobility considerations. The location’s proximity to Interstate 15 (I-15) helps facilitate quick travel to other parts of San Diego County, including downtown San Diego, coastal areas like La Jolla, or inland communities like Poway and Escondido.
Avis Car Rental in Rancho Bernardo provides a comprehensive range of services typical of a neighborhood rental location, catering to various customer needs. These services are designed to offer flexibility and convenience for the local community and visitors alike. Based on typical offerings and verified features for Avis neighborhood locations, the available services generally include:
- Car Rental Agency Services: Offering a wide selection of vehicles, from compact cars for city driving to full-size sedans, SUVs, and luxury vehicles for longer trips across California.
- Van Rental Agency Services: Specialized rentals for larger groups or significant hauling needs, including passenger vans (such as 12- or 15-passenger vans) and cargo vans.
- Complimentary Customer Pick-up Service: For non-airport rentals, a free local pick-up service is generally available, though customers should call the location directly in advance to confirm availability, hours, and the specific allowable distance for this service.
- One-Way Rentals: Avis typically allows customers to pick up a car at this location and drop it off at another participating Avis location, both within California and across the U.S., which is ideal for road trips or moving needs. Note that a drop-off charge may apply depending on the booking details.
- Long-Term Rentals: Options for monthly or extended rentals, often at more cost-effective rates, perfect for temporary residents or those needing a vehicle for several weeks or months.
- Additional Options and Accessories: Including but not limited to GPS navigation systems, satellite radio (SiriusXM®), extended roadside assistance, and fuel service options (prepay fuel, we refill, or you refill).
- Reservations and Payment: Acceptance of major Credit Cards and Debit Cards for payment, though specific policies apply for using debit cards for the required authorization hold at the time of pick-up. Customers should check the latest debit card policies on the Avis website, as a credit check or a higher security deposit may be required.
This Rancho Bernardo location of Avis offers specific features aimed at providing value and convenience, particularly for local California residents and members of the military community:
- Active Military Discounts: A notable highlight is the availability of discounts for active military members, veterans, National Guard, Reservists, and their immediate families, often partnered through programs like WeSalute+ (formerly Veterans Advantage), offering savings of up to 35% off Pay Now rates. Verification and specific discount codes are usually required upon booking.
- Accessibility Features: The provision of a Wheelchair accessible entrance and Wheelchair accessible parking lot ensures the location is compliant and welcoming to all customers.
- Neighborhood Location Savings: Avis often provides specific deals and discounts for rentals at "neighborhood locations" (non-airport) like this Rancho Bernardo branch, which can lead to significant savings for locals planning shorter, localized rentals.
- Payment Flexibility: Accepts a variety of payment methods including Credit cards and Debit cards (subject to specific rental policies and authorization holds).
For bookings, inquiries about vehicle availability, or to arrange the complimentary local pick-up service, you can reach the Avis Car Rental location at:
Address: 16410 Bernardo Center Dr, San Diego, CA 92128, USA
Phone: (858) 675-8660
Mobile Phone: +1 858-675-8660
Customers are strongly advised to call ahead to confirm current hours of operation, particularly for weekend or holiday rentals, and to arrange vehicle pick-up service at least 24 hours in advance, as policies can vary by location.
Choosing Avis Car Rental in Rancho Bernardo offers several advantages, especially for the local San Diego, California clientele. The primary benefit is the convenience of a neighborhood location. Unlike the busy atmosphere of San Diego International Airport (SAN) rental counters, this branch provides a more focused experience closer to where people live and work. The easy access off I-15 makes both picking up and returning a vehicle straightforward for those in the North County Inland or surrounding areas.
The availability of a free local pick-up service is a substantial value-add, simplifying the logistics of starting your rental if you are coming from a nearby home or office without relying on an external rideshare or taxi service. Furthermore, the commitment to active military and veteran discounts makes Avis an excellent, supportive choice for the large military population in Southern California, offering tangible savings for those who have served.
However, as with any rental service, customers should practice due diligence. Recent public customer reviews suggest potential issues with wait times, contract accuracy, vehicle allocation (e.g., receiving a smaller car than booked), and occasional customer service lapses regarding after-hours returns or unexpected charges. It is highly recommended that customers use the online reservation system to secure their preferred vehicle type, carefully inspect their rental agreement and the vehicle’s condition (including fuel and mileage) at pick-up, and ensure returns are conducted during operating hours to secure a final, closed contract and avoid any potential disputes over after-hours liability or charges. Documenting all details with photos and confirming the final contract closure will help ensure a seamless experience at this, or any, rental location.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Location
Avis Car Rental
16410 Bernardo Center Dr, San Diego, CA 92128, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 11.5 hrs to pick up the car in spite of having confirmed booking. 50+ customers and had only one serving, taking turnsWent there at 1125pm. Left there after 1pm. Had to book a taxi from LAX to SD for others since I got stuck here. Very bad experience. I'm not sure if it is Avis or Avis at LAX. But never again, Avis.
Jul 19, 2023 · Pradeep NairHorrible place. I reserved and paid for a full-size sedan for a week, but they only gave me a compact car. No apologies, no price adjustment. The tank was 6/8 but the contract said full. They corrected the fuel level by hand when I showed a picture but it was not updated in the system.Upon return at 11:45 am on a weekday, the office was locked but with an open sign with a number to call or text. They ignored my texts and calls and they didn’t show up for 25 minutes. The agent, Delia, didn’t even offer an apology for keeping me and another customer waiting. Then they try to make me pay for gas (returned with 7/8) and for an extra hour. Avoid. They are dishonest, scammy and with zero customer service skills. Avis needs to fire those hardly working there.P.S. Note that Avis replied to my original review and asked me to contact them with details and a case number so that they can investigate. FYI this was an another waste. They respond to pretend to care, but after sending the details, there was no investigation and they just emailed me a generic “this was not what we expect but we won’t do anything”. Waste of time. It must the corporate culture, not just this office.
May 22, 2024 · Juan BenitoI use Avis quite a bit, so as a rental agency, I think they're are generally great (the one on Poway Rd for instance has been really reliable). This location was less than ideal- in customer service, etc. They charged the maximum rate and every add-on possible- and weren't terribly friendly while doing it.Ex: When I asked about extending my rental an extra day (a Tuesday) they said the rate almost doubled because of an "extension fee". (I looked- I could have just returned the car and re-rented for less than what I was paying, so it wasn't a matter of availability.) I ended up just returning the car. They're not horrendous or anything, but I will avoid renting here in the future.
Sep 18, 2023 · Karin Konotchick HansonAlways great experience renting cars from them. My only complaint is that they don’t clean the car as well, but for their service, I have not taken off any stars.
Feb 19, 2025 · U JOur go to place for our rental needs. The staff is friendly, polite and professional.
May 29, 2025 · vinod kumar
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