Avis Car Rental Photos










Avis Car Rental Introduce
For residents and visitors in the Virginia Peninsula region, reliable transportation is often a necessity, whether for daily commutes, family outings, or business travel. When your own vehicle isn't an option, or you need something different for a specific trip, a local car rental service can be a lifesaver. Avis Car Rental, located at the Newport News/Williamsburg International Airport (PHF), serves as a key option for many in Newport News and the surrounding communities. This article aims to provide a clear and informative overview of this particular Avis location, offering insights into its accessibility, services, and what Virginia locals can expect when choosing it for their car rental needs.
Avis is a globally recognized brand in the car rental industry, generally associated with a broad fleet of vehicles and a focus on customer convenience. For Virginians in the Newport News area, having a car rental option directly at the airport can be particularly appealing for its proximity and the seamless transition from air travel to road travel. However, as with any service, understanding the local specifics is crucial to ensure a smooth experience. This guide will delve into the details of the Avis Car Rental at PHF, helping you decide if it's the right choice for your next journey.
The Avis Car Rental we're discussing is conveniently situated at: Commercial & Private Planes, 900 Bland Blvd, Newport News, VA 23602, USA. This address places it directly at the Newport News/Williamsburg International Airport (PHF). For travelers flying into or out of PHF, the location inside the airport terminal or with a short shuttle ride to the car lot makes for straightforward access. This is a significant advantage for those looking to quickly transition from their flight to their rental vehicle, saving time and hassle often associated with off-airport locations.
For locals in Newport News, Hampton, Williamsburg, and other nearby areas, the airport location can be a mixed blessing. While it's relatively easy to find and access via major roads like Bland Blvd, it is still an airport facility, which means it operates on airport hours and may have different operational procedures compared to a non-airport "neighborhood" location. The hours of operation for this Avis branch are generally extensive: Monday to Friday, 7:00 AM - 11:59 PM; Saturday and Sunday, 8:00 AM - 11:59 PM, offering considerable flexibility for pick-up and drop-off, including 24-hour drop-off services.
It's worth noting that while the airport location offers convenience for some, customers should be aware that airport rental counters can sometimes experience delays due to high demand or operational issues. Reviewing recent customer experiences for this specific location, as provided, suggests that punctuality and service efficiency might occasionally be a challenge, particularly during peak times or unexpected system outages. This is an important consideration for locals who might have tight schedules or prefer a quicker in-and-out process.
Varied Vehicle Fleet: Avis offers a wide range of vehicles to suit different travel needs. This typically includes economy cars for budget-conscious travel, compact cars, mid-size and full-size sedans, various sizes of SUVs (Intermediate, Standard, Full-Size, Premium, Luxury, Premium SUV), minivans, 12-passenger vans, and even specialty vehicles like convertibles and luxury cars.
One-Way Rentals: For those needing to pick up a car in Newport News and drop it off at a different Avis location, one-way rental options are available, providing flexibility for diverse travel plans across Virginia or beyond.
Short-Term and Long-Term Rentals: Whether you need a car for a single day, a weekend trip, a week, or an extended monthly rental, Avis accommodates various durations with flexible pricing.
Online Reservation and Mobile App: Customers can easily book and manage their reservations through the Avis website or their mobile app, allowing for convenient planning and real-time adjustments.
Avis Preferred and Preferred Plus Programs: For frequent renters, these loyalty programs offer expedited service, potentially allowing members to skip the counter and proceed directly to their vehicle. Benefits often include upgrades, earning points, and dedicated service.
Optional Rental Enhancements: Avis provides various add-ons to enhance your rental experience, such as GPS navigation systems, child safety seats (infant, toddler, booster), satellite radio (SiriusXM), and additional protection options like Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS).
Fuel Service Options: Renters can choose to pre-pay for a full tank of fuel at the time of rental, return the vehicle with a full tank, or pay for fuel upon return based on usage.
Disability Services: Avis offers a range of services and equipment for drivers with disabilities, including hand controls, spinner knobs, and accessible vehicles (with advance notice recommended for availability and installation).
Airport Convenience: Being located at PHF provides immediate access to rental cars upon arrival for air travelers. For locals, this means a central, easy-to-find location for vehicle pick-up and drop-off when flying.
Broad Vehicle Selection: Avis maintains a diverse fleet, allowing customers to choose a vehicle that best fits their specific needs, from compact cars for solo commutes to larger SUVs and vans for family travel or group outings in Virginia.
Avis Preferred Benefits: For loyalty program members, the potential to bypass counter queues and enjoy faster service can be a significant highlight, especially during busy periods.
24-Hour Drop-off: The availability of 24-hour drop-off is a valuable feature for those returning vehicles outside of standard operating hours, providing flexibility for early morning flights or late-night returns.
However, based on recent customer feedback, some potential challenges and areas for improvement at this specific location include: inconsistent vehicle cleanliness (e.g., vehicles smelling of smoke or being visibly dirty), potential discrepancies between reserved vehicle types and available inventory, and occasional issues with customer service, including long wait times due to understaffing or system outages, and a perceived lack of urgency or willingness to assist with problems. These are important points for any local renter to consider, especially if they value a consistently smooth and hassle-free experience.
For direct communication with Avis Car Rental at the Newport News/Williamsburg International Airport, please use the following contact details:
Address: Commercial & Private Planes, 900 Bland Blvd, Newport News, VA 23602, USA
Phone: (757) 877-0291
For residents of Newport News and the surrounding Virginia communities, Avis Car Rental at the Newport News/Williamsburg International Airport (PHF) offers a readily accessible option for vehicle rentals. Its primary suitability lies in its convenient airport location, which can be advantageous for those flying in or out of PHF, providing a quick connection from plane to car. The extensive operating hours and 24-hour drop-off option offer a degree of flexibility that many busy individuals and families in Virginia appreciate.
While Avis generally offers a wide variety of vehicles to meet diverse needs—from economical cars for solo commutes to spacious SUVs for family trips to the Virginia Beach oceanfront or the historic sites of Colonial Williamsburg—potential renters should approach this location with an informed perspective. Awareness of past customer experiences, particularly regarding wait times, vehicle condition, and service responsiveness, can help manage expectations. For locals who prioritize the convenience of an on-airport location and are comfortable navigating potential service variations, Avis at PHF can serve as a functional choice for their car rental requirements in Virginia. It's a resource that, when utilized with foreknowledge, can provide the necessary mobility for exploring our beautiful Commonwealth.
Avis Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Location
Avis Car Rental
Commercial & Private Planes, 900 Bland Blvd, Newport News, VA 23602, USA
Avis Car Rental Reviews
airportcounterpick upgasinsurancefeesreceiptcallcontractcredit card
★ 5★ 4★ 3★ 2★ 1Rented a compact for work trip in Newport News, got the Ford Escape low miles that smelled like smoke. Took the car back to airport counter and was immediately met with aggravation. They kept insisting they didn’t have cars, but really just didn’t want to give me one that was there because I “got the cheap person rate and everything you get will be an upgrade so you gotta pay the difference”….their solution is to give me a mini-van. I walk back to lot and it’s only got 1/2 tank (see picture). So I go back to gate, again with the questionable service. So I ask again about the other cars and I can wait an hour for something to get cleaned in my rental bracket or wait for her to go get gas….i wait…then get van and when I check it out it’s filthy. (See pictures).
Aug 20, 2024 · Alex CastroRead the reviews before renting from this location!I had an absolutely awful experience at this Avis location. I reserved and prepaid for a Premium SUV at 7:00 AM on January 2nd, and as an Avis Preferred Plus member, I expected a quick, hassle-free pickup. Instead, no one was there at 7:00 AM — even though that’s when they were supposed to open.An employee finally showed up around 7:30, and there were already several of us waiting. It took him another 10 minutes to get situated, then he told us their system was down and had no idea when it would be fixed — minutes or hours (?!). He basically said we could wait or call customer service for a refund, showing no interest in actually helping.I called customer service multiple times to see what they can do, but all they offered was to cancel the reservation at no charge, which wasn't an option since I prepaid and wouldn't able to get another car with this last moment change.Another Avis staff member arrived at 8:15 and needed 40 more minutes before starting to process rentals. By 9:45, she finally began checking people out, but she started with customers who had arrived much later than those of us waiting since 7:00 AM. I didn’t get my car until 9:00 AM, two full hours after my scheduled pickup. No apology, no sense of urgency—just the worst customer service I’ve encountered at Avis. I’ll definitely think twice before renting from them again.
Jan 02, 2025 · Di MaratSue Ann is absolutely amazing! She was very helpful and a joy. We had to rent a car due to getting into a car accident and we got hit and the driver did not have insurance. Sue Ann went out of her way to help us and eased some of the stress we were experiencing. I had to call and get a few extensions and she always asked how everything was coming along. She was friendly from the very beginning and we will definitely use AVIS in NN in the future. Her customer service is impeccable!
May 07, 2025 · Lorinda McNeelyTHIS LOCATION IS A DISGRACE TO AVIS.when you see bunch of 1 star review and remaining 5 star ones, you know those 5 star ones are fake.We booked a car with Avis preferred as we have been a member for many years and normally don't have issues.Our pick up was 10am. We waited a while for the woman at reception.40 minutes later, the woman tells us that they don't have any cars available and we need to call customer service to get a refund.We were calling customer service for another hour and they said they will change us to another location in Hampton. Then they said we will have to drive there for half an hour and find out if they have any cars or not.So after spending 3 hours, and not receiving a rental car that we had prepaid for and confirmed online, Avis wasted 3 hours of our time and customer service or woman at reception of this location did not seem to care. We had to cancel our meeting due to AVIS customer service being a joke and shameless work ethic at this location.Then we see a few midsize suvs parked on Avis lot, we took pictures to reception and she says "I can't allow you to take these because we don't do same day reservations". Even though we had prepaid for ours 3 days back.
Jan 17, 2025 · Rajinder KaliaTRAVELER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!Not the best experience from the moment I walked up to the counter at Newport News airport. First I was given a Mitsubishi Outlander .. I asked if a sedan was available and told no.. I go out to the Mitsubishi to find that it smelled like a cigarette smoking area. I returned to the counter and was given a Chevy Malibu "sedan" that appeared to have been in a weird situation as you can see from the photo. I returned to the counter and inquired about the damage and was told to just take a picture of it before I left the rental lot. Car only had 3,270 miles on it. Upon return from my trip, I returned the car with a full tank, yet return operator in garage some how said his little pocket device charged me $16.64 for fuel and that he could not remove it. He told me I had to go back to the counter for a refund only to learn the counter operator could not remove it either but could somehow remove it in the morning. Notice in the photo that the car was returned with 3,674 miles on the odometer - not 3,675 as put on receipt by garage operator. I called the next morning to inquire about fuel charge - put on hold since a customer walked up to the counter. After 7 min wait, counter operator got back on the line as if I was a call he forgot was waiting. Repeated everything several times before he think he's figured out how to reverse the charge. Told me to expect a refund 4-5 days. Asked to receive an emailed receipt which he appeared to needed help doing as I still have not received the receipt. Glad this was charged on a government travel card so hopefully they can deal with it and advise other travelers of my experience. I know I have at least saved family and friends from this nonsense and hopefully you too.
May 19, 2023 · Reese Thomas
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