Avis Car Rental

- 4800 Briarcliff Rd NE, Atlanta, GA 30345

For many residents of Atlanta, Georgia, and particularly those in the northeastern suburbs, securing convenient and reliable transportation is a frequent necessity. Whether it's for daily commutes, weekend getaways to the North Georgia mountains, or accommodating out-of-town guests, having a local car rental option can significantly simplify travel plans. Avis Car Rental, situated uniquely within Northlake Mall at 4800 Briarcliff Rd NE, Atlanta, GA, aims to provide such a service to the local community. This location offers the brand recognition and fleet diversity of a major car rental company, while attempting to serve customers in a non-airport, neighborhood setting.

Avis is a well-known name in the car rental industry, recognized globally for its extensive network and vehicle options. Their presence at Northlake Mall, a prominent shopping destination in the Tucker/Northlake area, suggests an effort to integrate car rental services into a more accessible, everyday environment for local Georgians. Unlike the large, bustling airport rental car centers, a mall location can offer a different kind of convenience, potentially appealing to those who prefer to combine their errands or avoid the complexities of airport logistics.

However, navigating a car rental experience, especially in a non-traditional setting like a mall, requires clear information and expectations. Understanding the precise location of the counter, where to pick up your vehicle, and how to return it seamlessly are crucial details for a stress-free process. This article will delve into these specifics, providing a factual and informative guide for locals considering Avis at Northlake Mall for their transportation needs.

We will cover the exact location and accessibility of this Avis branch, detail the range of services typically offered by Avis that are available here, highlight some general features and benefits of renting from a major brand, provide essential contact information, and conclude with an assessment of why this particular Avis location might be suitable for locals in Georgia, while also acknowledging the importance of preparedness based on specific customer experiences.

For Georgians, the choice of a car rental provider often comes down to convenience, reliability, and clear communication. This review aims to equip you with the necessary information to make an informed decision regarding Avis Car Rental at Northlake Mall.

Location and Accessibility

Avis Car Rental at Northlake Mall is located at 4800 Briarcliff Rd NE, Suite 1113, Atlanta, GA 30345, USA. This places the branch directly within the Northlake Mall complex, a well-known landmark in northeast Atlanta, serving the communities of Tucker, Northlake, Embry Hills, and surrounding areas.

Briarcliff Road NE is a significant arterial road that connects various neighborhoods and provides access to major interstates. The mall itself is situated conveniently near the interchange of I-285 (Atlanta's perimeter highway) and LaVista Road/Exit 37, which makes it relatively accessible from different parts of the Atlanta metropolitan area. For those traveling from the north or south, I-285 provides a direct route, with clear signage leading to the Northlake Mall exits. From central Atlanta, major roads like I-85 or surface streets can connect to Briarcliff Road.

A unique aspect of this location, as highlighted by customer reviews, is that the Avis counter is situated *inside* Northlake Mall. Specifically, it is described as being "right at the entrance inside the food court" or on "the backside of the mall through the Food Court Doors." This means customers will need to drive towards the mall's food court area. Finding the counter can be challenging due to a lack of exterior signage and designated Avis parking, as noted by customer feedback. It's recommended that customers look for mall entrances near the food court to locate the Avis office. Parking for pickup is generally on-site, within the mall's parking facilities.

For car returns, the location is described as being "in the loading dock area in between the back side of the mall and Emory Healthcare." This indicates a specific, less intuitive return spot that customers should be aware of in advance. While public transportation (MARTA bus routes) serves the Northlake Mall area, most customers for car rental services would likely rely on personal vehicles or ride-sharing to get to and from the location.

The operating hours for this specific branch are Mon-Fri 8:00 AM - 5:00 PM and Sat 8:00 AM - 12:00 PM, with no Sunday hours. This is an important detail for customers planning their pick-up and return times, especially concerning after-hours returns, which are generally not available at this location.

Services Offered

Avis Car Rental at Northlake Mall, as part of the Avis global network, offers a comprehensive range of car rental services designed to cater to various transportation needs for individuals and businesses in the Atlanta area.

• Diverse Vehicle Fleet: Avis typically provides a wide selection of vehicles across multiple classes. This includes fuel-efficient economy and compact cars for budget-friendly travel (e.g., Kia Rio, Chevrolet Spark), comfortable intermediate and full-size sedans for everyday use (e.g., Toyota Corolla, Chevrolet Malibu), and premium or luxury cars for enhanced comfort and style (e.g., Chrysler 300, Cadillac XTS).

• SUVs and Crossovers: For families, groups, or those requiring more cargo space and versatility, Avis offers a range of SUVs, from standard (e.g., Ford Escape, Nissan Rogue) to full-size (e.g., Chevrolet Tahoe) and even premium models (e.g., Chevrolet Suburban).

• Minivans and Passenger Vans: Minivans (e.g., Chrysler Pacifica) are available for larger families or small groups, and larger passenger vans (e.g., 12- or 15-passenger Ford Transit vans) are typically offered for group events, sports teams, or corporate outings.

• Trucks and Specialty Vehicles: Depending on local inventory, pickup trucks (e.g., Ford F-150) may be available for hauling needs. Convertible sports cars or other specialty vehicles might also be offered for leisure or special occasions.

• Short-Term and Long-Term Rentals: Customers can rent vehicles for various durations, including daily, weekly, and monthly options, providing flexibility for different project lengths or temporary transportation needs.

• One-Way Rentals: Avis facilitates one-way rentals, allowing customers to pick up a vehicle at this Northlake Mall location and drop it off at a different Avis branch within Georgia or across the United States, offering convenience for various travel plans.

• Optional Extras and Add-ons: To enhance the rental experience, customers can choose from various additional features such as GPS navigation systems, child safety seats (infant, toddler, booster), satellite radio, and various protection plans or insurance waivers for added peace of mind.

• Avis Preferred Program: This loyalty program offers expedited service for members, allowing them to bypass the counter at many locations, choose their car from the lot, and earn points towards free rental days. This can significantly streamline the rental process for frequent users.

Features / Highlights

• Broad Fleet Availability: As a major national brand, Avis typically offers a wide selection of vehicles. This means customers in Atlanta have a good chance of finding a car that fits their specific needs, from economical options to larger family vehicles and SUVs.

• Mall Location Convenience: For locals, the Northlake Mall location offers a different kind of convenience compared to airport branches. It might be easier to access for those living or working in the surrounding neighborhoods, potentially allowing for a combined trip with shopping or other errands.

• Avis Preferred Program: This loyalty program is a significant highlight, offering benefits such as faster checkout and vehicle selection for members, which can be a valuable time-saver for frequent renters.

• Roadside Assistance: Avis typically provides 24/7 roadside assistance with their rentals, offering a safety net in case of unexpected vehicle issues during the rental period.

• Digital Tools: The Avis app and online booking system allow for convenient reservations and management of rentals, providing a modern and efficient way to handle rental needs.

However, it is crucial to address the specific feedback provided by customers for this location. While Avis as a brand generally offers these features, customer experiences at this particular branch have highlighted significant challenges:

• Difficulty in Locating the Counter/Parking: The lack of clear exterior signage and designated Avis parking, along with the counter being inside the mall's food court, has led to considerable frustration for customers trying to find the location for pickup.

• Operational Hours & Communication Issues: The limited Saturday hours (closing at noon) and no Sunday hours, combined with instances where customers were not informed of these hours when extending reservations or were given incorrect return instructions, point to a need for clearer communication from staff.

• Transparency Concerns Regarding Fees: Instances of uncommunicated fees for additional drivers, or charges described ambiguously as "local tax" or "surcharge," are a significant concern for transparency and ethical billing practices.

• Vehicle Availability Challenges: One review mentions a situation where a booked vehicle was unavailable, requiring the customer to return the next day or pay significantly more for an upgrade, leading to considerable inconvenience.

• Customer Service Issues: The most severe highlight from the reviews is the consistent concern about staff professionalism, dismissiveness, lack of empathy, and unhelpful attitudes when issues arise. This directly impacts the overall customer experience and trust.

Contact Information

For inquiries, reservations, or to seek assistance regarding your car rental, you can contact Avis Car Rental at Northlake Mall using the following details:

Address: 4800 Briarcliff Rd NE, Atlanta, GA 30345, USA

Phone: (770) 939-0484

Mobile Phone: +1 770-939-0484

Conclusion: Why this place is suitable for locals

For residents of Atlanta, particularly those in the Northlake area, Avis Car Rental at 4800 Briarcliff Rd NE at Northlake Mall can be a convenient option for certain car rental needs due to its location and the general range of vehicles offered by a major brand. However, based on the significant customer feedback provided, locals should approach this specific branch with a high degree of caution and preparedness.

The primary suitability for locals lies in its neighborhood location within Northlake Mall. For those living or working nearby, this branch offers an alternative to the busier airport rental counters, potentially saving travel time and avoiding airport-specific surcharges. The availability of a wide variety of car classes, from economy to SUVs and vans, as typical for Avis, means that most general transportation needs—be it for a family trip, a temporary replacement vehicle, or a weekend outing—can theoretically be met here.

However, the recurring themes in customer reviews, such as difficulty finding the counter, lack of transparent communication regarding fees and closing hours, issues with vehicle availability, and particularly concerns about staff professionalism and empathy, are critical factors that significantly impact the suitability of this location. While a major brand typically implies a certain standard of service, the feedback suggests that this specific branch may fall short in critical areas of customer experience and transparency.

Therefore, for locals considering this Avis location, it is essential to:

• Confirm all details: Double-check operating hours, especially for pickups and returns, and explicitly confirm all fees, including those for additional drivers, well in advance.

• Document everything: Keep detailed records of reservations, conversations, and any changes, ideally in writing. Take photos of the vehicle at pick-up and drop-off to avoid disputes over damage.

• Be prepared for navigation: Research the exact location of the counter inside the mall and the vehicle return area beforehand, as signage may be lacking.

• Consider alternatives: While Avis is a large brand, if the specific issues highlighted in reviews are major concerns, exploring other Avis locations in Atlanta or different rental companies known for stronger local customer service might be a prudent step for a smoother experience.

In conclusion, while Avis Car Rental at Northlake Mall offers the convenience of a local presence and a broad fleet, its suitability for Georgians hinges heavily on the individual's preparedness and willingness to navigate potential customer service and transparency challenges that have been reported. For a seamless experience, proactive communication and clear documentation are paramount at this specific location.

Avis Car Rental

4800 Briarcliff Rd NE, Atlanta, GA 30345, USA