Avis Car Rental

- 2860 Cumberland Mall Space 140, Atlanta, GA 30339

For residents across Georgia, car rental services often play a crucial role in daily life, whether it's for business travel, family vacations, or simply needing a temporary vehicle. Avis Car Rental, a globally recognized name in the industry, has several locations across the state, including one conveniently situated at Cumberland Mall in Atlanta. While Avis aims to provide reliable transportation, it's important for local users in Georgia to have a clear understanding of what to expect from specific branches, particularly those in high-traffic commercial areas.

This article will provide an overview of the Avis Car Rental location at 2860 Cumberland Mall Space 140, Atlanta, GA 30339, USA. We will delve into its location, the services typically offered by Avis, general features, and crucial insights from real customer experiences. For Georgians considering this location for their next rental, being well-informed about both the standard offerings and potential challenges can help in making a more prepared decision.

The Avis Car Rental branch at 2860 Cumberland Mall Space 140, Atlanta, GA 30339, USA, benefits from its strategic placement within the bustling Cumberland Mall complex. This location is situated in Northwest Atlanta, a vibrant area with significant commercial activity and good connectivity. Cumberland Mall itself is a well-known landmark, easily accessible from major interstates such as I-75 and I-285.

For locals across Georgia, reaching this Avis branch is generally straightforward. If you're coming from downtown Atlanta, Cobb County, or other surrounding suburbs, the proximity to major highway interchanges makes driving to the mall convenient. Avis also notes that customers should "Enter through the mall entrance by Jason's Deli on the north side of the mall" for pick-up. This accessibility is a key advantage for customers who prefer a non-airport rental location, offering a central point for those living or working in the greater Atlanta area. However, as noted in customer feedback, it's important to be aware of the mall's specific opening hours, as they might impact early morning or late-night pick-ups and returns, especially since the location is inside the mall itself.

Avis Car Rental, including this Cumberland Mall location, generally provides a standard range of services common to major car rental companies. These services are designed to meet diverse transportation needs:

• Diverse Vehicle Fleet: Avis typically offers a wide selection of vehicle classes, including:
  • Economy and Compact Cars: Ideal for single travelers, couples, or those on a budget, and easy to maneuver in city traffic.
  • Mid-size and Full-size Sedans: Providing more space and comfort for families or longer journeys across Georgia.
  • SUVs: Ranging from compact to full-size, suitable for varying passenger and cargo needs, and popular for family trips or outdoor adventures.
  • Minivans and Passenger Vans: Excellent for larger groups, family vacations, or events requiring more passenger capacity.
  • Luxury and Premium Vehicles: For those special occasions or business needs that call for an elevated driving experience.
  • Trucks and Cargo Vans: Though less common at mall locations, some Avis branches may offer these for moving or commercial purposes (availability should be confirmed directly).
• Flexible Rental Durations: Customers can rent vehicles for various periods, including daily, weekly, or monthly rentals, catering to both short-term and extended transportation needs.
• Optional Add-ons: Avis typically offers a range of optional additions to enhance the rental experience, such as:
  • GPS navigation systems.
  • Child safety seats (infant, toddler, and booster).
  • Satellite radio.
  • Roadside assistance plans.
• Fuel Service Options: Customers generally have choices for how to handle fuel, including prepaying for a full tank, having Avis refuel upon return (at a per-gallon service charge), or refilling the tank themselves before returning the vehicle.
• Online Reservations and Mobile App: Avis provides robust online platforms and a mobile app for convenient booking, managing reservations, and accessing loyalty programs.
• Loyalty Programs: Avis Preferred is their loyalty program, offering benefits like faster service, vehicle upgrades, and points earning for frequent renters.

While Avis aims for a consistent brand experience, local reviews can offer specific insights into a particular branch. For the Cumberland Mall location, the following points emerge from provided customer feedback:

• Convenient Mall Location: Situated inside Cumberland Mall, it's a readily accessible option for those in the surrounding Atlanta area, particularly compared to airport locations.
• Standard Avis Offerings: As a corporate Avis location, it provides access to the general Avis fleet and reservation system, which is broadly recognized.

However, it is crucial to address the significant concerns raised by customer reviews, which highlight areas that potential renters should be aware of:

• Vehicle Cleanliness and Maintenance Issues: Multiple customers reported receiving vehicles that were "not clean," "not washed," and even had significant maintenance issues upon pick-up, such as "a flat tire with the tire pressure reading at 18" or being "months behind the maintenance schedule sticker."
• Unsatisfactory Customer Service at the Local Level: While one review stated customer service was "ok," others describe it as lacking and unprofessional. Issues include a manager telling a customer to "go find a nearby auto shop" for a car error that caused their house keys to be lost, and unreturned customer service calls.
• Discrepancies in Reimbursement: A customer detailed significant difficulty in getting reimbursement for a necessary tire replacement, with no record of authorization and funds not being returned as promised.
• Logistical Challenges for Returns: The mall location's specific opening hours can create problems for returns, as the mall itself might not be open when Avis is stated to be. The absence of a key drop box exacerbates this, leading to inconvenient delays and requiring contact with mall security to return a vehicle.
• Undisclosed Vehicle Damage/Defects: Customers reported issues like a hole in the armrest compartment (leading to lost personal belongings) and other hidden defects that were not disclosed upon rental.

For inquiries, reservations, or to address any concerns regarding a rental from this specific branch, you can contact Avis Car Rental at Cumberland Mall using the following details:

Address: 2860 Cumberland Mall Space 140, Atlanta, GA 30339, USA

Phone: (678) 309-9788

Mobile Phone: +1 678-309-9788

It is strongly advised to call ahead to confirm operating hours, especially for pick-ups or returns outside of standard business hours, and to clarify any specific vehicle requirements or policies before your rental.

For residents across Georgia, the Avis Car Rental location at 2860 Cumberland Mall offers a convenient option within the well-trafficked Cumberland area of Atlanta. Its suitability, however, comes with significant caveats based on the candid feedback from real customers. On the one hand, the advantages for locals include:

• Accessibility: Its location within Cumberland Mall provides a practical pick-up point for those in Northwest Atlanta and surrounding Cobb County, without needing to go to the airport.
• Brand Recognition: As part of the Avis global network, customers might expect a certain level of standard service and vehicle availability that comes with a large brand.

However, the provided customer reviews paint a clear picture of substantial issues that potential renters in Georgia should be acutely aware of. These problems severely impact the overall suitability and recommendation of this specific branch:

• Risk of Poor Vehicle Condition: The recurring complaints about unclean vehicles, bald tires, and undisclosed damage (like a hole in the armrest) are significant concerns for safety, comfort, and the overall rental experience. Locals rely on rental cars to be reliable and roadworthy, and these issues undermine that expectation.
• Customer Service Deficiencies: The experiences recounted, from being told to fix a flat tire on their own dime with unfulfilled reimbursement promises, to losing personal belongings due to a vehicle defect with little assistance from management, indicate a serious lack of effective and supportive customer service at this particular location. For Georgians needing quick resolutions, these issues could lead to significant stress and wasted time during a trip or important event.
• Logistical Hurdles for Returns: The discrepancy between the Avis stated hours and mall opening times, coupled with the absence of a key drop box, creates unnecessary complications for renters, especially those with early flights or tight schedules. This logistical oversight can turn a simple return into a frustrating ordeal.
• Financial Disputes: The issue of un-reimbursed costs for necessary repairs highlights potential financial disputes and a lack of clear internal record-keeping, which can be a major source of frustration for any customer.

In conclusion, while the Avis Car Rental at Cumberland Mall offers a convenient location for Georgians, prospective renters should proceed with extreme caution. It is highly advisable to thoroughly inspect the vehicle upon pick-up, document any pre-existing damages or cleanliness issues with photos or videos, and clarify all policies regarding roadside assistance, repairs, and returns in writing before driving off the lot. For locals prioritizing a stress-free and reliable experience, considering alternative Avis locations or other rental providers in the Georgia area might be a more prudent decision, given the consistent pattern of negative experiences at this specific branch.

Avis Car Rental

2860 Cumberland Mall Space 140, Atlanta, GA 30339, USA