Avis Car Rental at Long Beach Airport (LGB): Your SoCal Travel Companion

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Avis Car Rental Introduce

For residents and visitors navigating the vast and diverse landscapes of California, particularly the bustling Southern California region, having reliable transportation is paramount. Whether you’re embarking on a business trip, a family vacation to a coastal retreat, or simply need a temporary vehicle while your own is in the shop, car rental services play a crucial role. Among the most recognized names in the industry, Avis Car Rental offers a significant presence, with a key location conveniently situated at the Long Beach Airport (LGB). This article aims to provide a clear, engaging, and informative overview of the Avis Car Rental branch at 4100 Donald Douglas Dr, Long Beach, CA, from the perspective of local users in California.

Long Beach is a dynamic city, known for its waterfront attractions, vibrant downtown, and as a gateway to other major Southern California destinations like Los Angeles and Orange County. For anyone looking to explore these areas with ease and flexibility, securing a rental car right at the airport streamlines the start of their journey. Avis at LGB strives to be a go-to choice, offering a variety of vehicles and services designed to cater to diverse travel needs. While customer experiences can vary, understanding the specifics of what this location provides can help you make an informed decision for your next California adventure.

Location and Accessibility

The Avis Car Rental branch is strategically located at 4100 Donald Douglas Dr, Long Beach, CA 90808, USA. This address places it directly within the Long Beach Airport (LGB) premises. For travelers flying into Long Beach, this is an immense convenience, as the rental counter is typically found within the airport terminal itself. This means no need for shuttle buses or navigating complex off-site facilities; you can collect your keys and proceed directly to your vehicle with minimal hassle, saving valuable time and reducing stress after your flight.

For local residents of Long Beach and surrounding communities such as Lakewood, Signal Hill, Seal Beach, and even parts of Orange County, the airport location is also highly accessible. Major freeways like the I-405 (San Diego Freeway) are in close proximity, providing straightforward driving routes to and from the rental counter. The direct access to the airport often means extended operating hours compared to many non-airport Avis locations, offering greater flexibility for picking up or returning your vehicle, even during early mornings or late evenings. This makes it a practical choice not just for air travelers but also for locals who live or work nearby and appreciate the ease of access and broader operating window.

Services Offered

Extensive Vehicle Selection: Avis at Long Beach Airport offers a wide range of vehicle classes to suit almost any travel need. Their fleet typically includes fuel-efficient economy and compact cars perfect for city driving, comfortable mid-size and full-size sedans for business or family trips, and various SUVs (intermediate, standard, premium, full-size) for those needing more space or capability. Luxury cars, convertibles for scenic drives, and even passenger vans (e.g., 12-passenger Ford Transit) are usually available to accommodate diverse preferences and group sizes.
Short-Term and Long-Term Rentals: Whether you need a car for a single day, a weekend getaway, a week-long vacation, or even a monthly rental for extended needs (such as when your personal vehicle is undergoing repairs), Avis provides flexible rental durations to match your schedule.
Avis Preferred Program: For frequent renters, the Avis Preferred loyalty program offers expedited service, allowing members to bypass the counter at many locations, go directly to their car, and enjoy benefits like free upgrades (when available) and earning points towards free rental days. This can significantly speed up the pick-up process.
Optional Add-ons: To enhance your rental experience, Avis provides various optional add-ons. These commonly include GPS navigation systems, child safety seats for different age groups, satellite radio, and various protection plans (like Loss Damage Waiver) to give you peace of mind on the road.
Fuel Service Options: Avis offers convenient fuel options, including the ability to prepay for a full tank, allowing you to return the car empty, or opting to refuel the car yourself before returning it to avoid service charges.
One-Way Rentals: For those whose travel plans involve picking up a car at LGB and dropping it off at a different Avis location within California or across the country, one-way rentals are generally available, though subject to availability and potential additional fees.

Features / Highlights

On-Airport Convenience: The primary highlight of this Avis location is its seamless integration with Long Beach Airport. This direct access minimizes transit time and complexity, making it ideal for air travelers and highly convenient for local pick-ups.
Diverse Fleet, Including EVs: Avis at LGB often provides a broad selection, including newer models and sometimes even electric vehicles (EVs) like the Ford Mach-E or Kia EV6, offering environmentally conscious options for exploration across California. This allows customers to experience different vehicle types.
Extended Operating Hours: As an airport location, Avis LGB typically operates with extended hours (e.g., 7:00 AM to 10:00 PM daily), offering greater flexibility for pick-ups and returns outside standard business hours, which is a significant advantage for travelers.
Brand Recognition and Network: As a globally recognized brand, Avis offers the assurance of a large support network, consistent service standards (though individual experiences can vary), and the convenience of widespread locations should you need assistance during your rental.

Contact Information

For reservations, inquiries, or to confirm specific services and vehicle availability at the Avis Car Rental Long Beach Airport branch, you can use the following contact details:

Address: 4100 Donald Douglas Dr, Long Beach, CA 90808, USA

Phone: (562) 988-3256

Mobile Phone: +1 562-988-3256

Conclusion: Why this place is suitable for locals

For residents across Southern California, and particularly those in the Long Beach area, Avis Car Rental at 4100 Donald Douglas Dr offers a compelling option for their car rental needs. Its prime location directly at Long Beach Airport (LGB) is a significant advantage, providing unparalleled convenience for both incoming travelers and locals who prefer the efficiency of an airport pickup. The extensive range of vehicles, from economical sedans to spacious SUVs and even electric options, means that whether you need a car for a short city trip, a family vacation, or a specialized vehicle, Avis likely has an option to fit your specific requirements.

While some customer experiences, as seen in provided reviews, highlight challenges related to vehicle condition, post-rental charges, and customer service follow-up, it is important for potential renters to thoroughly inspect their vehicle before leaving the lot, document any pre-existing damage with photos, and clarify all terms, including fuel policies and potential charges. Despite these individual instances, the brand's wide network, combined with the convenience of an airport location and a diverse fleet, continues to make Avis a suitable and accessible choice for many Californians. For locals seeking reliable transportation to navigate the Golden State's highways and byways, Avis at Long Beach Airport provides the necessary tools for mobility and exploration, offering a valuable service for daily life and special journeys alike.

Avis Car Rental Details

Service options
Onsite services

Highlights
Active military discounts

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Avis Car Rental Location

Avis Car Rental

California Los Angeles County Long Beach Donald Douglas Drive

4100 Donald Douglas Dr, Long Beach, CA 90808, USA

Avis Car Rental Reviews

An average rating of ★3.6 from 675 user reviews.

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★ 5★ 4★ 3★ 2★ 1

I made a reservation with Avis at the Long Beach Airport location for a rental car from 2/24/25 to 2/26/25. The desk agent was wonderful. He was the only positive part of my experience.The rest of my experience was terrible. I was assigned a Mercedes SUV as part of my AARP upgrade, so I was stoked. I got to the car and did a walk around (as I usually do with rental cars). The fuel tank cover was completely missing. I pointed this out to an Avis agent in the parking area, and they said it was fine for me to drive. I took pictures on location before leaving.After the first day, I felt unsafe having the fuel tank cover missing, as the piece that was supposed to open the cover was jutting out of the car (see picture). I called the Avis office at the airport, but no one answered. I called Avis customer service, and after being on hold for an hour, they said I should keep the car and take pictures or return it for a replacement if I would like to. I was on a tightly scheduled business trip but decided to go back to the airport to request a new vehicle. There was no way I was going to keep driving in LA County with a piece of the car sticking out.The SUV was replaced with a Ford Mach-e, which I thought was pretty cool since it was my first electric car rental. However, the car was only charged to 72% when I received it, which was frustrating. I found out later that the A/C did not work, which surprised me because it was a fairly new car. In Southern California, even in February, not having A/C was an uncomfortable experience. This felt like the longest two-day rental ever.After coming back from my trip, I received a letter charging me $109 for the damaged fuel cap area. I had somewhat expected this given the whole experience, and I disputed the charge. The images that Avis attached to the charge showed a 23-mile discrepancy between the mileage of the car when I dropped it off (18334) and when they took the picture (18357). Even if I had damaged the cap (and I did not), this felt like salt in the wound. How can you charge me when 23 miles are unaccounted for? They put a stop payment order on the charge and said the matter was taken care of.Literally 2 hours later I received another charge letter in my email. I am not exaggerating, either. I got my stop payment confirmation at 5:20 PM and a new charge letter at 7:27 PM the same evening. This new charge was for $275. Unlike the first letter, this one contained no associated images of the damage they claimed I caused, so I had no idea what this was about. I only later learned that it was due to a scratch that was found on the inside of the Mercedes. I am 100% positive I did not scratch the interior. I did not even have the car a full day!I honestly feel like this letter was an attempt to have me pay for pre-existing damages that I was not responsible for, especially because there were no images as evidence and there was a mileage discrepancy. Avis customer service put a stop charge on this as well for all these reasons.After settling it, I asked the customer service agent if I could speak to a manager in order to voice my complaints. I was told that the issue was escalated and I would receive a call from a manager in 1-2 hours. It has been over 24 hours, and I have not received a call or literally any apology for the inconvenience, except for the desk agent at the airport (shoutout to that person, but I did not get his name).This is by far the worst experience I have ever had with a rental car. I did not expect this from an AARP partner and from such an established name in the business. I have never written a complaint like this before, but I feel I have no redress or voice in this situation. This two-day car rental has been haunting me for weeks now. Before the rental, I was planning on booking with Avis again for an upcoming trip to Wisconsin, but I cannot imagine putting myself through this mess again.If you are booking with Avis, I hope your experience is much better than mine was!
Apr 09, 2025 · Dillon Janocha
If I could give this Avis zero stars, I would. AVOID THIS AVIS AT ALL COSTS.We rented a suburban for a week and when we went to pick up our vehicle, they escorted us to a suburban where the exterior was filthy. It looked like someone had wrote in market on the windows, and instead of cleaning it off, someone wiped off the marker with their hand which was on multiple windows. I went back to the front desk asking to run it through the car wash again. When the car was brought back to us, the guy said it was the "type of marker" and could not get it off. Tired from traveling, we took the car and went on our way. Upon further inspection, the interior was not cleaned. There was minimal vacuuming effort, dirt and marks all over the interior, and left over trash. Once at our destination, I had to clean the entire interior of the car myself, and it isn't a small car, it was a large suburban. On top of that, the gas was not filled all the way up, luckily we took a picture.When I returned the car, I told the lady checking us in about the gas and showed her the picture that the gas wasn't filled up fully when we picked it up, so I filled it up to the same amount. She made me go to the front desk and argue with them because she was going to charge me $115 for not filling the tank to the full line.A week later we get charged a very LARGE cleaning fee. Mind you, the car wasn't even clean when we picked it up. Their rationale was "dog hair" of which we tried our best to clean out already. But $450 to vacuum dog hair for 5 minutes is OUTRAGEOUS, especially when the car wasn't even clean when we picked it up. Is car cleaning already not a given when a car is returned any way? Seem silly to charge me that amount of money and still give out dirty cars.I will never be renting from AVIS or an affiliated company ever again and I hope you will learn from my mistakes.
May 26, 2025 · Taylor Slater
Thank you Avis! We got a Flat Tire near LGB and after putting on the spare one we got instant support from AVIS who was super friendly. They gave us two options: getting the Tire changed ore drive from LGB and get a other car. From the first call to the new Car we only needed 1 Hour. The Staff was total friendly. 5/5 Starts. Saved is the whole Trip!
Jul 12, 2025 · Paul Plotz
I reserved a standard sport vehicle for 9 days, but upon arriving I was informed that they didn't have any available. The representative at the counter then told me that they had an EV available which is in the same category as a standard sport. I declined the EV and ended up taking a Chevy Malibu as I was in a rush and didn't have time to look into alternatives.The representative told me the price for the Malibu and I assumed they would be canceling the previous rental agreement.Upon returning the vehicle, I found that they only subtracted the previous rental agreement from the new one which was at a much higher price despite it being a lower quality vehicle.I feel like I was conned by this location.
Apr 28, 2025 · Ernie Ortiz
This place is a JOKE. Long wait times, terrible customer service, no integrity, dirty cars, & awful communications. We booked one car, got “upgraded” to a “POS” we didn’t want & was told the car we initially booked was not available, even though we walked right past it when we went to the upgraded piece of garbage they gave us. When we got in the car it was dirty & far from an upgrade. Our wait time after getting off the plane was over 30 minutes. Do NOT use this company. They have been awful!
Apr 12, 2025 · D H