Avis Car Rental

- 1264 E Shelby Dr, Memphis, TN 38116

Hello, fellow Tennesseans! When it comes to getting around our beautiful state, whether for an emergency trip, a planned vacation, or simply when your personal vehicle is out of commission, having access to reliable car rental services right here in Memphis is a true convenience. Today, we're going to dive into what you can expect from Avis Car Rental, specifically their location on East Shelby Drive. This article is crafted to give you a clear, engaging, and factual overview from the perspective of a local user, helping you understand if this Avis branch is the right fit for your transportation needs.

Avis Car Rental is a globally recognized name, synonymous with vehicle rental for decades. For us in Tennessee, having a well-established brand like Avis within reach means a degree of assurance regarding vehicle quality and service options. The Memphis branch on East Shelby Drive aims to serve the community, offering a variety of cars to suit different purposes, from quick city commutes to longer journeys across the Volunteer State or beyond.

Navigating car rental options can sometimes be a challenge, with varying experiences depending on the specific location and staff. Our goal here is to provide a balanced view of the Avis Car Rental on E Shelby Dr, considering its accessibility, the range of services it provides, and insights from actual customer experiences. By understanding the offerings and reputation of this particular branch, you can make a more informed decision for your next rental.

We'll cover everything from the exact address and contact details to the types of vehicles available and the unique features that might make this location stand out. We’ll also look at recent customer feedback, both positive and negative, to give you a comprehensive picture. Ultimately, this guide is designed to help you, the local user, determine if Avis Car Rental at 1264 E Shelby Dr is the suitable choice for your car rental needs, ensuring your travels in and out of Memphis are as smooth as possible.

The Avis Car Rental branch is situated at 1264 E Shelby Dr, Memphis, TN 38116, USA. This location offers a certain degree of accessibility for residents within the Memphis area, particularly those in the southern parts of the city. East Shelby Drive is a significant road, providing routes that connect to various residential and commercial zones. The branch is noted as being in front of the Southbrook Town Center, on the north side of Shelby Drive, just east of Elvis Presley Boulevard. This directional detail helps in pinpointing the exact spot, reducing potential confusion for first-time visitors.

While it may not be as centrally located as some downtown options, its position makes it convenient for those living or working in the immediate vicinity or in areas to the south of Memphis. For individuals who reside closer to the airport or further south, this location could be a more straightforward drive compared to other city branches. It's important for local users to consider their own starting point and destination when evaluating the convenience of this specific address.

For those relying on personal transportation to reach the rental office, the presence of major roads nearby, like Elvis Presley Boulevard, facilitates easier access. However, potential renters should always verify current traffic conditions, especially during peak hours, to plan their journey effectively. Understanding its placement relative to key Memphis landmarks and thoroughfares will assist in a smoother pick-up and drop-off experience.

• Diverse Fleet of Vehicles: Avis Car Rental typically offers a wide selection of vehicles to cater to various needs. This includes economy cars for budget-conscious travelers, compact cars for city driving, comfortable sedans (midsize, standard, full-size, premium, luxury) for general travel, SUVs of different sizes (intermediate, standard, premium) for families or those needing more space, minivans for larger groups, and even pickup trucks. Specific vehicle availability can vary, so booking in advance is often recommended.
• Flexible Rental Periods: Whether you need a vehicle for a single day, a weekend getaway, a week-long trip, or even an extended monthly rental, Avis provides flexible short-term and long-term rental options. This allows locals to choose a rental duration that perfectly matches their needs.
• One-Way Rentals: For travelers heading out of Memphis or not planning to return the car to the same location, Avis often facilitates one-way rentals to other Avis branches across the country, providing added convenience.
• Optional Add-Ons: Customers can enhance their rental experience with various add-ons such as GPS navigation systems, satellite radio (SiriusXM®), child safety seats, and extended roadside assistance for additional peace of mind during their travels.
• Fuel Options: Avis offers convenient fuel plans, allowing customers to pre-pay for a full tank and return the car empty, or simply return the car with a full tank.
• Insurance Replacement Rentals: For those whose personal vehicles are undergoing repairs after an accident, Avis often works with insurance companies to provide replacement rentals, helping minimize disruption to daily routines.
• Avis Preferred Program: Frequent renters can sign up for the Avis Preferred loyalty program, which often provides benefits like expedited service, skipping the counter, vehicle upgrades (when available), and earning points for future rentals.

• Exceptional Customer Empathy: A standout highlight from customer feedback shows a remarkable instance where the owner stayed open for an additional two hours to accommodate a customer facing a significant flight delay and an emergency, demonstrating extraordinary empathy and dedication to service. This indicates a potential for highly personalized and compassionate service at this location.
• Variety of Vehicle Classes: Avis generally maintains a diverse fleet, allowing customers to choose from economy, compact, intermediate, standard, full-size, premium, and luxury sedans, as well as SUVs, minivans, and pickup trucks. This wide selection aims to meet various customer preferences and travel requirements.
• Brand Recognition and Network: As part of a major international car rental brand, this Avis location benefits from a robust reservation system and a broader network of support, which can be advantageous for travelers.
• Corporate and Member Benefits: Avis offers various programs, including corporate discounts and benefits for Avis Preferred members, which can lead to better rates, upgrades, and faster service for frequent renters.
• Potential for Flexible Solutions: The demonstrated willingness to assist customers in unusual or difficult circumstances (like staying open late for an emergency) suggests a flexible approach to customer needs, which can be a significant positive for unexpected situations.

Important Consideration: It is crucial for potential renters to be aware that customer experiences can vary significantly at this location. While there is a strong highlight of exceptional service, there is also direct feedback indicating serious concerns regarding vehicle cleanliness and staff demeanor. One review describes finding a highly unhygienic vehicle with various dirty items and staff being "incredibly rude and standoffish." This suggests a need for renters to inspect vehicles thoroughly upon pickup and communicate any concerns immediately and politely to the staff.

To get in touch with Avis Car Rental at this location, or to make a reservation, you can use the following details:

Address: 1264 E Shelby Dr, Memphis, TN 38116, USA

Phone: (901) 398-1167

Mobile Phone: +1 901-398-1167

For residents of Memphis and the surrounding Tennessee region, Avis Car Rental at 1264 E Shelby Dr offers a local car rental option with both notable strengths and areas to be mindful of. Its physical location, while not in the absolute heart of downtown, provides convenient access for many living in the southern and eastern parts of Memphis, making it a practical choice for quick pick-ups and returns without necessarily navigating dense city traffic. The proximity to major roads like Elvis Presley Boulevard aids in straightforward navigation to and from the branch.

The most compelling reason this Avis location could be suitable for locals lies in the potential for highly personalized and empathetic service, as highlighted by a truly exceptional customer experience. The readiness of the owner to extend operating hours to accommodate an emergency situation speaks volumes about a dedication to customer well-being that can be invaluable, especially when unexpected travel needs arise. This level of going above and beyond demonstrates a local responsiveness that might appeal strongly to community members seeking support in a pinch.

Furthermore, as part of the broader Avis network, this branch provides access to a wide array of vehicle types, from economical compact cars suitable for everyday errands in Memphis to larger SUVs and minivans perfect for family trips across Tennessee’s diverse landscapes, or even trucks for local hauling needs. The flexibility in rental durations and various optional add-ons, including insurance replacement services, means that the branch can cater to a wide spectrum of local requirements, whether it's for leisure, business, or unforeseen circumstances.

However, it is vital for locals to approach their rental experience with awareness of potential inconsistencies, particularly concerning vehicle cleanliness and staff interactions, as suggested by some negative feedback. A proactive approach, such as thoroughly inspecting the vehicle at pickup and politely communicating any issues immediately, can help ensure a more satisfactory experience. The varying reviews indicate that while there is capacity for outstanding service, vigilance can mitigate less ideal situations.

In summary, for Tennesseans seeking a car rental service in Memphis, Avis Car Rental on E Shelby Dr presents a viable option. Its accessibility, comprehensive range of vehicles and services, and demonstrated capacity for exceptional, human-centered service in critical moments make it a worthy consideration for your transportation needs. By managing expectations and being prepared to communicate effectively, locals can leverage the benefits this established brand offers right in our own community.

Avis Car Rental

1264 E Shelby Dr, Memphis, TN 38116, USA