Avis Car Rental Photos




Avis Car Rental Introduce
For residents and visitors across the Michiana region and Northern Indiana, reliable and diverse transportation options are essential, whether for business, family travel, or a weekend getaway. Avis Car Rental in Mishawaka, located right on Grape Road, serves as a trusted local hub for all your vehicle needs. As a well-established Car Rental Agency and Van Rental Agency, this branch offers the global reach and inventory of a major brand with the convenient service of a neighborhood location.
The core mission of this Avis branch is to provide a comprehensive fleet that meets a wide array of travel requirements. From fuel-efficient economy cars perfect for solo city trips to large passenger vans necessary for group travel or family excursions, the inventory is designed to offer flexibility. Being a 'neighborhood' location, it is easily accessible for locals who need a replacement vehicle, a temporary upgrade, or simply a convenient spot for long-term rentals without the hassle of navigating an airport. The professionalism of the brand is sometimes highlighted by exceptional customer service stories, such as staff going the extra mile to secure a vehicle during peak demand times, like a busy Notre Dame week, showcasing a commitment to problem-solving and making trips possible for Indiana families.
However, like any high-volume service provider, customer experiences can vary. It is important for users to be aware that strict corporate policies, particularly concerning payment methods and required documentation (like the card matching the renter's name), are rigorously enforced, often leading to friction if those policies are not adhered to exactly as stipulated. This means customers should always confirm all requirements, especially regarding prepaid bookings and the use of debit or third-party cards for deposits, to ensure a smooth transaction.
The Avis Car Rental branch is conveniently situated in a high-traffic retail area at 5660 Grape Rd, Mishawaka, IN 46545, USA. This location is particularly easy to find, as it is prominently placed next to a popular retailer, GameStop, within the Wilshire Plaza Shopping Center area. Grape Road is a major commercial corridor in the region, offering direct access for drivers coming from South Bend, Elkhart, and the surrounding Michiana communities.
Its neighborhood positioning makes it an ideal choice for Indiana residents needing a rental car after an accident, for a moving project, or for leisure travel that does not originate at an airport. Accessibility is a key feature of this location, ensuring all customers can navigate the facility comfortably. The premises include a dedicated wheelchair accessible entrance, allowing for smooth entry into the office. Furthermore, a wheelchair accessible parking lot is available to accommodate individuals with mobility concerns, reflecting the company’s commitment to providing service to the entire local population.
The Mishawaka Avis location offers a robust suite of vehicle rental and related services, catering to personal and small-group travel needs across Indiana and beyond:
- Diverse Car Fleet: Availability of rental vehicles spanning all common classes, including fuel-efficient Economy and Compact cars (like a Kia Rio or Kia Soul), Mid-sized and Standard vehicles (such as a Toyota Corolla or Volkswagen Jetta), Full-Size Sedans (like a Toyota Camry), and Luxury options (such as a Genesis G70 or Cadillac XT6).
- SUV and Minivan Rentals: A comprehensive selection of utility vehicles, ranging from Intermediate SUVs (like a Toyota Rav4) and Standard SUVs (like a Ford Edge) to Full-Size SUVs (like a Ford Expedition or Chevrolet Suburban) and Minivans (like a Chrysler Pacifica), perfect for Indiana family road trips or managing bulky cargo.
- Van Rental Specialization: The branch is classified as a Van Rental Agency, specifically offering various large-capacity vans, including 12-passenger and 15-passenger vans (like a Ford Transit or Chevrolet Express). These are vital for sports teams, church groups, wedding parties, and large family gatherings.
- Long-Term and One-Way Rentals: Services include flexible options for both long-term car rentals, ideal for extended business use or temporary vehicle replacement, and convenient one-way rentals, allowing customers to pick up in Mishawaka and drop off at another Avis location nationally.
- Optional Rental Products: Customers can choose from add-on services like Loss Damage Waiver (LDW) to cover damage, Personal Accident Insurance (PAI), and Extended Roadside Assistance (ERA). The availability of car seat rentals is also offered for travelers with young children.
- Free Pickup Service: Typical neighborhood Avis locations offer a free local pickup service, where an agent will retrieve the renter and bring them to the location to complete the rental agreement. This service is a major convenience for local users whose own vehicle may be unavailable.
This Grape Road Avis location distinguishes itself with several key features important to the Indiana consumer:
- Active Military Discounts: The location supports active-duty military, veterans, and their families by honoring Avis military rate car rentals, which can offer significant savings (often up to 35% off PAY NOW rates through programs like WeSalute+).
- Accessibility Features: Full compliance with accessibility needs, including a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring service equity for all Mishawaka and Indiana patrons.
- Flexible Payment Methods: Customers can transact using a wide range of modern options, including standard Credit Cards, Debit Cards, and the very convenient NFC mobile payments (like Apple Pay or Google Pay) at the counter.
- Large Group/Van Expertise: Specialization as a Van Rental Agency means the location is a reliable source for large passenger vans, a frequently sought-after vehicle type for sports and university groups in the Northern Indiana area.
- Prominent Retail Location: Being located on Grape Road next to GameStop in a major shopping center offers high visibility and ease of navigation compared to more remote locations.
For reservations, questions about vehicle availability (especially large vans), or to inquire about the specific terms and conditions for payment and deposits at this Mishawaka branch, please use the following contact details:
Address: next to GameStop, 5660 Grape Rd, Mishawaka, IN 46545, USA
Phone: (574) 277-8285
Mobile Phone: +1 574-277-8285
Choosing the Avis Car Rental on Grape Road in Mishawaka is a solid choice for the Indiana customer who prioritizes both convenience and variety. What is truly worth choosing is the peace of mind that comes from renting with a globally recognized brand that offers a full spectrum of vehicle classes—from the smallest economy car to the largest 15-passenger van—all from an easily accessible neighborhood location. This location’s strength lies in its ability to serve as a reliable source for both standard car rentals and specialized van rentals, making it a critical resource for families, businesses, and groups in the Michiana area.
Furthermore, the availability of active military discounts is a significant financial benefit to a valued community. While customer experiences can sometimes be dictated by strict adherence to corporate policies—such as the requirement that the payment card must match the primary renter's name, even for prepaid reservations—the overall consistency and fleet diversity of Avis generally ensure successful rentals. The stories of dedicated staff working to resolve issues during high-demand periods demonstrate a local commitment to customer success. By calling ahead to confirm policies and requirements, Indiana renters can best leverage the wide vehicle selection, flexible payment options, and professional service this Grape Road branch provides, ensuring their travel needs are met efficiently and reliably.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Location
Avis Car Rental
next to GameStop, 5660 Grape Rd, Mishawaka, IN 46545, USA
Avis Car Rental Reviews
pricenumbercallemployeespick upprepaiddebit cardrefundrespectresort
★ 5★ 4★ 3★ 2★ 1My experience was amazing. It was the week of Norte Dame and everyone was sold out. I reserved a car at southbend air port only to find out they didnt have my rental. Last resort I tried avis on grape road. Initially I was turned away but Sheree (think I spelled it right) worked magic and got me a rental. After I got the rental It had an issue and she swapped it out with zero hassle. For her gratitude and help I will forsure be a returning customer and so will my family for rental needs. Thanks so much Sheree for making my family trip possible. You are awesome 👌.
Sep 23, 2025 · Mustang DeePrepaid for a rental on husbands cardCalled 4 times to make sure it was ok that i use his bank card since the car was in my name. I was told yes everytime as long as he was with me, and provided his ID. The pink haired lady behind the counter was rude as soon as i walked in. Refused to let me rent the car since i was using my husbands bank card for the deposite saying the card had to be in my name, since the car was under my name. Even though it was prepaid with his card, and i was told more then once it was ok. She was absolutely horrible, threatened to call the cops on me, also told me she wouldnt give me the number to call to get a refund, and she could stop us from getting a refund. NEVER EVER RENT A VEHICLE FROM THIS PLACE. Its filthy, smells horrible, and the woman is just a nasty rude person.
Jul 27, 2025 · Brittany RosellNormally don't do reviews but THIS place sucks. It's basically useless.... Reserved a car a week ahead of time thinking I'll have no issues and just walk in pay and leave with rental.. WRONG not that simple. Called at least a dozen times at 9am sharp just to confirm everything is good to go. No answer phones. Get a ride there. Only to find out they don't have a car available and I'll be put on a wait list. There esxuae was OHare was getting some cars from them today? ... So what a paying customer is a second class citizen these days? Felt like i was at a Government unemployment line or something. Definitely don't feel like a customer paying for a service... I told them yes call me when you have one while i leave and check other options. Never got a phone call. Went with another option later and within 15 mins was rolling. Glad i wasn't like stranded and had to depend on these guys. I'd be really screwed. Oh and got scammed out of $20 because i pre purchased the insurance online so. With them not answering phones probably won't get that back 😡. Don't know what kinda buiness this is or what kinda third world country this became when a guy can't even rent a car to go from one place to another 🤦. Like that episode of Seinfeld anybody can just take reservations. But you have to HOLD the reservation. And that's really the most important part ....END RANT
Jul 22, 2025 · Mike VasquezDon't rent from AVIS! If you need a rental, go with Enterprise every time... At the beginning of December I made a reservation for an SUV to accommodate a 5 passenger round trip from IN to VA. However, I later amended that reservation (at least 10 days prior to departure) to accommodate 2 more passengers. When I arrived to pick up my vehicle I was given a 6 passenger SUV, no option to upgrade or reasonable accommodations. Simply take it or leave it with a significant price increase from $494.99 for 8 days to $781.54 for 7 days.I spoke to customer service on 3 separate occasions in an attempt to get a larger vehicle or a reduced price and ended up making the trip with one of our kids sitting on the floor. To boot, when we returned the vehicle AVIS decided to charge an extra $250 cleaning fee bc there was pet hair in the vehicle. I have attached a picture of what the inside looked like. Suffice to say the vehicle was returned in better condition than the lobby of the Avis storefront. All in, we paid $1000.00 for a vehicle that didn't fit our needs. Oh yeah & we got the damage protection, which translates into "I could have totaled the vehicle, returned it on a flat bed truck & spent less money." I'd advise this route if we ever rented from them again.If I could give them 0 stars, I absolutely would!P.S.My daughter left her brand new Ugg boots under the seat & they kept them! I called & went back to the facility to locate them, but the same employee who charged us the bogus cleaning fee denied ever seeing them. Of course, after asking for a detailed description. As if this experience wasn't bad enough, once I started posting bad reviews they started charging me for tolls. We brought a fast pass with us on the trip and I have all the receipts showing that we paid tolls directly. In the past week they've charged me over $60 in tolls!
Jan 13, 2024 · Rashella DAmicoVery friendly and polite staff, quick return of the car (only dropped off at this location as it was a one way rental), quickly released the deposit. Would come again
May 27, 2025 · K. Klein
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