Avis Car Rental

- 1247 Hurffville Rd, Deptford, NJ 08096

Hello, New Jersey residents! When you're in need of a rental car, whether it's for a family trip to the Jersey Shore, commuting for work, or simply as a temporary replacement for your personal vehicle, choosing the right car rental company is a decision that significantly impacts your experience. Today, we're taking a detailed look at Avis Car Rental located in Deptford, NJ. For locals, understanding the ins and outs of a service provider in your own community is essential for making informed choices.

Avis Car Rental is a well-known name in the vehicle rental industry, with locations worldwide. The branch at 1247 Hurffville Rd, Deptford, NJ, serves the South Jersey area, aiming to provide transportation solutions for a variety of needs. While large national chains typically offer a broad fleet and standardized procedures, local customer experiences can vary. We recognize that for New Jerseyans, reliability, clear communication, and fair practices are paramount when it comes to temporary transportation. This article will present an overview of the Deptford Avis location, drawing on publicly available information and customer feedback to help you understand what you might expect from this specific branch.

Avis Car Rental in Deptford is situated at 1247 Hurffville Rd, Deptford, NJ 08096, USA. This location places it conveniently within Deptford Township, a bustling area in Gloucester County, New Jersey. Hurffville Road itself is a significant local thoroughfare, connecting various residential areas and commercial hubs.

For New Jersey locals, the branch's accessibility is generally good. It's relatively easy to reach from major roadways such as Route 42, which connects to other key routes like the Atlantic City Expressway and I-295, making it accessible from different parts of South Jersey. Its proximity to the Deptford Mall, a major shopping destination, can also serve as a helpful landmark for navigation. While public transportation options directly to the immediate vicinity might be limited, as is common in many suburban New Jersey areas, the location is designed to be easily accessible by personal vehicle. Avis also notes on its website that a free pick-up service may be available by calling the rental location directly, which could be a beneficial service for those without immediate transportation to the office. This accessibility aims to streamline the process of picking up and returning your rental car, a practical consideration for busy New Jersey residents.

Avis Car Rental typically provides a standard range of services common to large rental agencies, designed to cater to various customer needs:

• Diverse Vehicle Fleet: Avis generally offers a wide selection of vehicles across different categories, including economy, compact, mid-size, full-size cars, SUVs, minivans, and sometimes luxury or specialty vehicles. This variety aims to suit different travel purposes, from daily commutes to family vacations.
• Flexible Rental Periods: Customers can usually rent vehicles for various durations, from a single day to several weeks or even months, depending on their specific requirements.
• Online Reservations: Avis provides an online platform for booking and managing reservations, allowing customers to reserve vehicles in advance and potentially find competitive rates.
• Optional Protection Products: Like most rental companies, Avis offers various optional protection plans, such as Loss Damage Waiver (LDW) or Supplemental Liability Insurance (SLI), which customers can purchase to limit their financial responsibility in case of damage or accident.
• Additional Equipment: Renters can often add extras like GPS navigation systems, child safety seats, and SiriusXM® satellite radio (where available) to their rental for an additional fee.
• One-Way Rentals: For travelers needing to pick up a car in one location and drop it off in another, Avis typically offers one-way rental options, though these may incur additional fees.
• Avis Preferred Program: Avis has a loyalty program, Avis Preferred, which offers benefits such as skipping the counter, faster checkout, and earning points for rentals, aiming to enhance the experience for frequent renters.
• Free Pick-up Service: For local customers, Avis often provides a free pick-up service from nearby locations; it's advisable to call the branch directly to confirm availability and arrange this service.
• After-hours Returns: Many Avis locations, including the one in Deptford, offer options for after-hours returns, often with a key drop-off. Customers should be aware that they remain responsible for the vehicle until the contract is officially closed on the next business day.

Based on the provided customer reviews, here are some points to consider regarding the Avis Car Rental location in Deptford:

• Mixed Customer Service Experiences: While some Avis locations receive positive feedback for customer service, the provided reviews for this specific Deptford branch highlight significant concerns. One review describes a situation involving a "wrongfully repo'ed" vehicle, alleged theft of funds, and unresponsive customer service, leading to a strong retraction of recommendation. Another review details issues with a faulty vehicle, unhelpful staff responses (suggesting the customer drive to another location rather than a vehicle exchange), lack of washer fluid, and attempts to levy late fees despite early return to a different location.
• Vehicle Condition Concerns: One review explicitly mentions a vehicle that "kept dropping down to 1st gear while doing 65 mph on the highway" and having "no washer fluid when picked up." This indicates potential issues with vehicle maintenance and pre-rental checks.
• Billing and Fee Issues: The reviews indicate potential problems with billing, including an alleged "stole 1900.00 more than they were supposed to" in one case, and attempts to charge a "late return fee" in another, requiring the customer to provide proof of early return.
• Communication and Responsiveness: Both reviews suggest poor communication and a lack of responsiveness from the company, with one customer stating "Avis knew this" (referring to the night shift worker's sleep schedule) yet still taking the car, and another mentioning being sent out of their way to an airport location for an exchange without proper information.
• Company Conduct Concerns: One customer describes the company's actions as having "no heart, no backbone and absolutely no remorse," and being "very disgustingly sad" regarding how they handled a customer going through a hardship.
• "Nickel and Dime Operation": A reviewer labeled the location as a "nickel and dime operation," suggesting a tendency to add small, unexpected charges.

For your convenience, here's the contact information for Avis Car Rental in Deptford:

Address: 1247 Hurffville Rd, Deptford, NJ 08096, USA

Phone: (856) 481-1599

Mobile Phone: +1 856-481-1599

For New Jersey residents considering Avis Car Rental at 1247 Hurffville Rd in Deptford, it is crucial to approach this location with caution, as indicated by recent customer feedback. While Avis is a globally recognized brand and typically offers a wide selection of vehicles and convenient services, the specific experiences reported by local customers for this Deptford branch raise significant concerns.

The provided reviews detail severe issues, including allegations of wrongful repossession of a vehicle, unauthorized charges, unresponsive customer service, and mechanical problems with rental cars. Such experiences highlight potential challenges in reliability, fair billing practices, and customer support at this specific location. For New Jersey locals who rely on rental cars for essential transportation during challenging times or for important travel, these reported issues of unreliability and poor customer handling can be particularly detrimental.

While the location is geographically accessible within Deptford and offers standard services like online reservations and a diverse fleet, the critical feedback regarding vehicle condition, billing transparency, and the overall customer service approach suggests that prospective renters should exercise a high degree of diligence. It is always recommended for New Jersey residents to thoroughly read recent reviews, confirm all terms and conditions, meticulously inspect vehicles before driving off the lot, and monitor their bank statements closely when dealing with any car rental company, especially when negative experiences are reported for a specific branch.

Given the serious nature of the concerns raised in the provided customer reviews, New Jersey locals might wish to explore all available alternatives in the area and compare experiences before making a booking at this particular Avis location. Ensuring peace of mind and reliable service for your transportation needs is paramount, and these detailed accounts offer valuable insights for informed decision-making within our community.

Avis Car Rental

1247 Hurffville Rd, Deptford, NJ 08096, USA