Avis Car Rental Photos



Avis Car Rental Introduce
Introduction / Overview
For residents and travelers across the Greater Houston area, particularly in the northern suburbs of Spring and The Woodlands, securing reliable and appropriate rental transportation is essential. The Avis Car Rental location at 21322 Kuykendahl Rd in Spring, TX 77379 serves as a vital neighborhood hub, offering a full range of vehicles to meet diverse Texan needs. This agency is not just a standard Car Rental Agency; it also specializes as a Van rental agency, making it a key resource for group travel, family vacations, sports teams, or any scenario requiring extra passenger capacity in the region.
As a globally recognized brand, Avis maintains a commitment to quality and service, though customer experiences can vary, as is common in the service industry. Reviews indicate that while some customers have encountered issues with vehicle availability, others, particularly at this specific Spring location, have praised the staff for their exceptional effort and customer service. One notable mention highlighted an employee, Joyacelyn, for offering "great service" and going "above and beyond" to resolve issues, suggesting a strong potential for positive, personalized local interaction.
Furthermore, this Avis branch proudly supports the community by offering Active military discounts, providing savings for those who serve or have served our nation. They also emphasize inclusivity by providing essential accessibility features like a Wheelchair accessible entrance and Wheelchair accessible parking lot. With modern payment flexibility, accepting Credit cards, Debit cards, and NFC mobile payments, this location is set up for the modern Texas consumer seeking a blend of convenience, value, and local service.
Location and Accessibility
The Avis Car Rental neighborhood branch is strategically situated at 21322 Kuykendahl Rd, Spring, TX 77379, USA. This location is easily found in the burgeoning North Houston corridor, positioned approximately half a mile northwest of FM 2920 Road. This placement makes it highly convenient for residents of Spring, The Woodlands, Tomball, and other fast-growing communities in Montgomery and Harris Counties, allowing them to access car rental services without having to travel into the busy Houston metropolitan core.
Its accessibility from major local thoroughfares like Kuykendahl Road and FM 2920 simplifies the process of picking up and dropping off vehicles for local users. The typical hours of operation are tailored for local convenience, often running Monday through Friday from 7:30 AM to 6:00 PM, and on Saturday and Sunday from 9:00 AM to 1:00 PM. Customers should always confirm these hours directly with the local office, especially around holidays, to ensure a smooth transaction.
The facility is designed with all customers in mind, featuring key accessibility provisions:
- Wheelchair accessible entrance: Ensures that the process of entering the facility to complete paperwork and interact with staff is barrier-free for all patrons.
- Wheelchair accessible parking lot: Provides designated parking spaces close to the entrance for customers with mobility needs, making the transition from personal vehicle to rental vehicle as easy as possible.
- Pick-up Service Available: As a common feature of neighborhood branches, Avis often provides a free local pick-up service. Customers should call the location directly at the phone number listed on their reservation confirmation to inquire about the availability and range of this service, a key convenience for local users.
Services Offered
As both a Car Rental Agency and a Van Rental Agency, the Avis branch in Spring, TX provides a comprehensive array of rental and supplementary services:
- Diverse Car Fleet: Offers a wide selection of vehicles, including fuel-efficient Economy and Compact cars (like the Kia Rio or Kia Soul), Intermediate and Full-Size Sedans (such as the Toyota Corolla or Toyota Camry), a variety of SUVs (including Intermediate and Full-Size models), and Luxury options.
- Specialized Van Rentals: A key offering is their van rental service, which includes larger capacity vehicles like Minivans (e.g., Chrysler Pacifica, seating up to 7) and Passenger Vans (including 12-passenger and 15-passenger vans), essential for group transport in Texas.
- Active Military Discounts: A valuable highlight offering discounted rates to active duty military personnel, veterans, National Guard, and Reservists, often in partnership with programs like WeSalute+ (Veterans Advantage), providing savings of up to 35% off PAY NOW rates.
- Flexible Payment Methods: Accepts major Credit Cards and Debit Cards for both prepayment and the required security hold at the time of pick-up. Additionally, they process secure, touch-free NFC mobile payments for added convenience.
- Rental Products and Protection: Offers optional services and products, which typically include Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), child safety seats, and GPS navigation systems.
- Avis Preferred Program: Customers can benefit from the loyalty program, which often grants perks like skipping the line at pick-up, free car upgrades when available, and the ability to earn points for future rentals.
- After-hours Returns: While pick-up is strictly within operating hours, this corporate location typically offers an after-hours return service, providing a secure method for customers to drop off their vehicle outside of business times.
Features / Highlights
The Avis Car Rental location on Kuykendahl Rd distinguishes itself through several key features that appeal directly to the Texas customer:
- Group Travel Expertise: Specializing as a Van rental agency, this branch is a premier local source for securing 12- or 15-passenger vans, a necessity for churches, schools, corporate events, and large family gatherings common in Texas.
- Military Support: The availability of Active military discounts is a significant feature, providing tangible financial savings for the servicemen and women in the Houston area.
- Fully Accessible Premises: The presence of a Wheelchair accessible entrance and Wheelchair accessible parking lot demonstrates a commitment to inclusive service for all residents of the Spring community.
- Modern Payment Flexibility: Acceptance of NFC mobile payments (like Apple Pay and Google Pay) caters to customers seeking fast, contactless transactions.
- Local Service Focus: The location is highly praised by customers for its dedicated counter staff, with some reviews specifically mentioning "great service" and a willingness to "go above and beyond" to ensure customer satisfaction. This suggests a personalized, local touch despite being a major national brand.
- Corporate Neighborhood Location: As a corporate-run neighborhood branch, it offers convenient, non-airport access for locals needing a rental due to car repair, insurance replacement, or local travel, with often more stable pricing than airport counterparts.
Contact Information
For Texans in the Spring and North Houston area needing reliable vehicle and van rental services, the local Avis branch can be contacted directly:
Address: 21322 Kuykendahl Rd, Spring, TX 77379, USA
Phone: (281) 528-5840
Mobile Phone: +1 281-528-5840
What is Worth Choosing
Choosing the Avis Car Rental location in Spring, TX, is a strategic decision for those prioritizing both specialized vehicle needs and customer-focused service. For Texas families, schools, or businesses in the northern suburbs, the availability of specialized Van rentals (up to 15-passenger capacity) is a compelling reason to choose this branch, as this vehicle type can be difficult to secure at all locations. This specialization ensures that large groups can travel together comfortably and efficiently, a must for road trips or shuttling teams across the sprawling state.
Equally important is the agency's commitment to modern convenience and community support. The ability to use NFC mobile payments for quick transactions streamlines the rental process, which is appreciated by busy Texans. The generous Active military discounts stand out as a valuable benefit, acknowledging and supporting the local military community. While one review points to the corporate-level issue of reservation reliability, a separate, specific review praises the dedicated and problem-solving nature of the staff at this Spring location, demonstrating that local commitment to service can overcome systemic issues. Therefore, customers who communicate their needs clearly and confirm their booking directly with the local branch can expect a high level of personalized service, making this Avis location a reliable and accommodating choice for car and group travel needs in the Spring and North Houston area.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Location
Avis Car Rental Reviews
pricepick upcallrateintermediateprepaidcleandebit cardto modifysystem
★ 5★ 4★ 3★ 2★ 1Reserved vehicle to take people who flew from out of town to a funeral. Confirmed rental on line. Showed up to get vehicle, no vehicle available. Do not rely on these guys. Completely dismissive and unwilling to make any effort to remedy their failure. My best advice is to use a more professional and reliable company to do business with. The entire reservation system is completely meaningless.In response to Susan, happy to help? You had your opportunity, you failed. If you need specifics to identify this failure , then you have to many failures. My review is to inform others to not make the mistake of relying on your company. There isn't a redo option and your apology is worthless.
Oct 12, 2025 · Michael TschidaBooked a car a few days ago for pick up in Spring TX and drop off in Savannah Airport SC. Although the Savannah Airport location left me very disappointed, the Spring location was absolutely fantastic. Joyacelyn at the counter offered great service and always helped with a smile. Would definitely recommend the Spring Avis location.She also went above and beyond by making sure she called to resolve the problem I experienced with another avis employee at the Savannah Airport location.
Aug 12, 2025 · arlette lindoTerrible service.I waited over an hour for a car I had reserved days in advance. The staff member (Michelle) stayed in her office with loud music and gave no updates. She was rude and unprofessional — I even had to remind her that I was the customer. Definitely not coming back to this location.
Sep 16, 2025 · Lucia LaganaThis is the first time I’ve ever visited an Avis location that is not by an airport. Everything has always gone nice and smooth at those locations but not at this one. When I arrived i was not greeted and was just told to give the lady my DL and CC. I waited over 45 minutes for a vehicle that was reserved days in advance, and 45 minutes pass the reservation time. Upon my arrival to get my vehicle, that’s when the staff took my vehicle to the back to get cleaned. As the staff was in the back, the front desk was unoccupied and customers kept coming in. There was a couple before me that stated they were there 2 hours waiting. They stated that the vehicle they had reserved well in advance, needed an oil change. After the oil change was done, it was done on the wrong vehicle and they were waiting for the second vehicle to get the oil change done.I don’t know what they clean on the vehicle, because it was still dirty! The back windows had not been clean as it had marks all over them. No one walked through the vehicle with me upon pick up or return so I made sure to document all the damages on my own. When we left the location, there were so many customers waiting to get their reservations picked up. They definitely need more staff and plan accordingly if they know they have all these reservations. Definitely, would not be going to this location again.
Mar 15, 2024 · Ileana PerezI had a one way rental from IAH to this location. I returned the car on June 1. Jay was most helpful and his customer service was top notch. I was there and gone in minutes (if that) and Jay was one of the most pleasant representatives I have dealt with in my travels. Great service with a smile.
Jun 13, 2024 · Shannon Long
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