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Avis Car Rental Introduce
For residents of Maryland and those flying into BWI Thurgood Marshall Airport, securing reliable and convenient transportation is a key part of navigating the state. Whether you're embarking on a business trip, planning a family vacation across Maryland's diverse landscapes, or simply need a temporary vehicle, car rental services play a crucial role. Avis Car Rental, a globally recognized brand, operates a significant location near BWI in Hanover, aiming to provide a wide range of vehicles and services to meet these various needs for travelers and locals alike.
Maryland offers a wealth of experiences, from the historic waterfronts of Annapolis and Baltimore's Inner Harbor to the scenic beauty of the Appalachian Trail or the sandy beaches of Ocean City. Having the freedom of a rental car allows you to explore these destinations at your own pace, without being constrained by public transport schedules or routes. For many, a rental vehicle from a reputable provider like Avis is essential for unlocking the full potential of their Maryland journey, offering flexibility for both planned itineraries and spontaneous adventures across the Old Line State.
Avis Car Rental is conveniently located at 7432 New Ridge Rd, Hanover, MD 21076, USA. This address places the Avis branch within the consolidated Car Rental Facility serving BWI Thurgood Marshall Airport. This is a significant advantage for air travelers, as the facility is specifically designed for ease of access from the airport.
Customers arriving at BWI can utilize a complimentary airport shuttle service that transports them directly between the airport terminal and the Car Rental Facility. This dedicated shuttle service makes pick-up and drop-off straightforward, minimizing logistical complexities often associated with airport car rentals. For those navigating by GPS or personal vehicle, directional signs from major highways clearly guide you to the facility. The location in Hanover, a hub for transportation and commerce in Anne Arundel County, also makes it accessible for locals from surrounding areas who may need rental services without necessarily flying. The facility's design is geared towards high volume and efficiency, aiming to streamline the rental process for a large number of customers.
Avis Car Rental at this Hanover location provides a comprehensive suite of services tailored for various rental needs, typical of a major car rental provider:
Short-Term Rentals: Offering daily, weekly, and weekend rental options perfect for brief trips, business travel, or temporary vehicle needs.
Long-Term Rentals: Solutions for extended periods, such as monthly rentals, which can be ideal for longer projects, extended vacations, or when a personal vehicle is undergoing lengthy repairs.
Diverse Vehicle Fleet: A wide range of vehicle categories to suit different preferences and group sizes. This typically includes:
Economy and Compact Cars for fuel efficiency and city driving.
Mid-size and Full-size Sedans for comfortable commutes and longer journeys.
SUVs (Standard, Intermediate, Premium, Full-Size) for families, extra cargo, or adventurous trips.
Minivans and Passenger Vans (e.g., 12-passenger) for larger groups or significant hauling needs.
Premium and Luxury vehicles for enhanced comfort or special occasions.
Convertibles for a fun, open-air driving experience (availability may vary).
Electric Vehicles (EVs): As noted in customer feedback, Avis may offer EVs, which is important for customers to be aware of if they have specific fuel/charging preferences.
Optional Add-ons: Availability of popular accessories like GPS navigation systems, child safety seats, and satellite radio. Additional insurance coverage options are also provided to offer peace of mind.
One-Way Rentals: The flexibility to pick up a vehicle at this location and drop it off at another Avis branch, convenient for multi-destination trips.
Avis Preferred Program: A loyalty program that allows frequent renters to bypass the counter, choose their vehicle, and earn rewards like free rental days or upgrades.
Avis Car Rental's location near BWI offers several features, though customer experiences can vary as indicated by public reviews:
Airport Accessibility: A primary highlight is its location within the dedicated BWI Car Rental Facility, complete with free shuttle service, making it highly convenient for air travelers.
Broad Fleet Selection: Avis generally maintains a wide array of vehicle types, allowing customers to select a car that best fits their travel plans and budget. While specific models vary, the range covers everything from economy to luxury.
Brand Recognition and Network: As a major international brand, Avis offers the assurance of a large network and established procedures, which can be beneficial for travelers.
24-Hour Drop-off: The BWI facility typically allows for 24-hour vehicle returns, offering flexibility for flights arriving or departing at off-peak hours.
Customer Service: While some customers report challenges with wait times and vehicle condition, others note instances of helpful staff members who actively work to resolve issues and expedite the process, such as "Kelly" in one review, who helped with a quick reassignment.
It is important for prospective renters to be aware of mixed customer feedback. Some reviews highlight significant concerns regarding long wait times, misleading information about vehicle types (e.g., "mystery" electric vehicles without prior disclosure), and issues with vehicle cleanliness, including strong odors. These points suggest that while the location offers convenience, customers may benefit from confirming specific vehicle details and expectations upfront and being prepared for potential wait times during busy periods.
Address: 7432 New Ridge Rd, Hanover, MD 21076, USA
Phone: (410) 859-1680
Mobile Phone: +1 410-859-1680
For reservations, inquiries about specific vehicle availability, or to address any concerns, customers are encouraged to contact the Avis Car Rental branch directly using the provided phone numbers. It is advisable to call ahead, especially during peak travel times, to confirm details and potentially mitigate common issues noted in reviews.
For residents of Maryland, particularly those in the greater Baltimore-Washington metropolitan area, Avis Car Rental at the BWI Thurgood Marshall Airport Car Rental Facility remains a prominent option for their transportation needs. Its strategic location directly serving BWI makes it exceptionally convenient for those traveling by air, offering a direct shuttle service that simplifies the pick-up and drop-off process after a flight. This accessibility is a major benefit for both business travelers and families arriving in or departing from Maryland.
While recent customer feedback indicates areas where the service could be improved, particularly regarding wait times, vehicle cleanliness, and transparency about vehicle types, the fundamental advantage of a large, diverse fleet and flexible rental options remains. For locals needing a temporary vehicle for personal reasons, or for those frequently using BWI, the convenience of a major rental agency right at the airport facility can still outweigh other considerations. By understanding potential challenges and planning accordingly, such as confirming vehicle specifics and allowing extra time for pick-up, Maryland residents can still utilize Avis at BWI as a valuable resource for navigating their travel plans across the state and beyond.
Avis Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Location
Avis Car Rental
7432 New Ridge Rd, Hanover, MD 21076, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1Avis car rental has got to be one of the worst companies I have ever worked with.Firstly, after a long day of traveling, we had to stand in line for almost an hour just to pick up our rental car.Secondly, we prepaid for one of their “mystery” cars to keep the price affordable since we would be doing a lot of driving on our trip to Maryland and Pennsylvania. When we arrived to pick up the car, they said the mystery car is an electric vehicle. Not knowing the area or even where to charge an electric vehicle, we were forced to upgrade to a vehicle that took gasoline. It would have been nice to be told this upfront so that I could have made a better informed decision about budget and which car to choose.Once we were given our car, it reeked of cigarettes. It was as if an old ashtray was somewhere in the car. The attendant at the gate told us that we would not be held responsible for this smell because all of their cars smell either like cigarettes or weed so there’s nothing that can be done about it. Needless to say we had headaches from breathing in cigarette and old ashtray, smell every single day.The customer service was terrible, the booking process was deceiving, and the vehicle was disgusting. There are six other car rental companies at BWI that I’m sure offer a better product than this. I will never rent with Avis again.
May 26, 2025 · Amy DawnelleI had no wait at the counter. I signed the contract and was told to wait outside for 5-10 minutes for my car to be brought down. I waited with a group of other people also waiting for their cars. This appeared to be the most disorganized car pickup operation I’ve ever experienced. Three men kept bringing down cars that no one in our group had rented. After 15-20 minutes of this, I asked one of the men about my car and he replied that he would bring it right down. On his next trip down, he did not have my car so I approached him and asked where was my car. He said, “It’s being cleaned,” and walked away. Why was the car only being cleaned then, after my contract period had already started? Others were in the same boat. Finally, I saw a woman who was trying to sort out the mess. I asked her if I could simply have one of the many cars around me rather than continue to wait for a specific car that wasn’t ready. She agreed and quickly reassigned me to the car next to me so I was able to depart after 45 minutes of waiting. Kelly was the one bright light in this affair and is the reason this is a 3-star vs. a 1-star review.
Jun 30, 2025 · Bill AdamsAlways the worst. Always my last resort. And they always prove why they are my last resort. The after hours call center was completely ignorant when I called to modify the reservation. And then they demanded my credit card which was already on file. The way he went about doing it was pretty shady and He got real agitated when I would not give him the card and told him to use the one on file. Enterprise and national are always way better choices. And after ended the call to call back and get another representative I found out the previous call representative canceled our reservation. Looks like Avis needs to clean house.🤷🏽♂️ Part 2 - Avis responded to this review asking me to send an email. I did. As I suspected, no response. They're going through the motions of responding to reviews but they have no interest in fixing their problems.
Jul 02, 2025 · Kevin Johnson5/16/25 book with Avis if you would like to wait in line for 3 hours to pick up your car rental. This seems to be an on going issue and all the staff are aware and there seems to be no changes and nothing has been reported to the chain of command to make these changes.A 3 hour wait in line is unacceptable.
May 16, 2025 · Jess NguyenMy personal experience with this Avis chain was great. There was a bit of a line but if you come early it's not that bad. However, it's unfortunate they tend to only have one employee there at a time for how much demand they have for there affordable cars. The car I got was great and had no problems at all.
Jun 02, 2025 · Monk
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