Avis Car Rental Photos









Avis Car Rental Introduce
When you're navigating the dynamic landscape of Ohio, whether for a weekend getaway, a business trip, or simply needing a temporary set of wheels while your own car is in the shop, a reliable car rental service is indispensable. For residents in the Hilliard area and beyond, Avis Car Rental at 5283 Nike Sta Wy offers a familiar and accessible option for fulfilling those transportation needs. Avis is a globally recognized brand, known for its extensive network and variety of vehicles, aiming to provide convenient mobility solutions for diverse customer requirements.
This particular Avis location in Hilliard, Ohio, serves as a local hub for those seeking dependable car rental services. While the Avis brand is synonymous with broad availability and a wide fleet, the customer experience at any given branch can vary, and it's essential for local users to understand what to expect. This article aims to provide an overview of this specific Hilliard location, touching upon its services, key features, and what makes it a choice for Ohio locals looking for a car rental.
The Avis Car Rental branch in Hilliard is conveniently situated at 5283 Nike Sta Wy, Hilliard, OH 43026, USA. This location places it strategically within Hilliard, a vibrant city just west of Columbus, making it easily accessible for a significant portion of central Ohio residents. Hilliard boasts a strong community feel with various commercial and residential areas, ensuring that this Avis branch is within a reasonable driving distance for many potential renters.
Accessibility is a key factor when choosing a car rental service. Being located on Nike Station Way, the branch is likely well-connected to main roads and local thoroughfares, simplifying the process of reaching the rental office and embarking on your journey. For those living or working in Hilliard, Dublin, Columbus's west side, or other nearby communities, this Avis location offers a straightforward option without the need to travel to the often busier airport rental counters. The ease of access makes picking up or dropping off a vehicle a less time-consuming endeavor, which is a significant advantage for busy individuals and families.
Avis Car Rental, including its Hilliard branch, typically offers a comprehensive suite of services designed to cater to various transportation needs. While specific vehicle availability can fluctuate, customers can generally expect the following:
Diverse Fleet Selection: Avis usually provides a wide range of vehicles, from compact cars ideal for city driving and fuel efficiency to mid-size sedans for comfort, SUVs for family trips or more cargo space, and even minivans for larger groups. This variety allows customers to choose a vehicle that best suits their specific travel requirements and budget.
Short-Term and Long-Term Rentals: Whether you need a car for a day, a week, or even a month or more, Avis typically accommodates various rental durations. This flexibility is beneficial for locals needing a temporary vehicle for diverse scenarios, such as extended business projects, vehicle repairs, or vacation travel.
Avis Preferred Program: As highlighted by customer feedback, Avis offers loyalty programs like Avis Preferred. This program is designed to streamline the rental process for frequent renters, often allowing for faster pickups and potentially vehicle upgrades, enhancing the overall convenience for loyal customers.
Add-On Options: To enhance the rental experience, Avis branches typically offer various add-ons. These can include GPS navigation systems, child safety seats, roadside assistance plans, and fuel service options, providing a customizable rental package to meet individual needs.
The Hilliard Avis Car Rental branch, like other Avis locations, aims to provide certain features and highlights that contribute to the customer experience. However, based on provided customer reviews, it's clear that the experience can be highly dependent on individual staff members and management.
Potential for Exceptional Service: As evidenced by a glowing review for "Mia, the manager," there is a clear capacity for truly outstanding customer service at this location. When the right staff members are engaged, customers can experience "warmth and professionalism," a "seamless and stress-free" process, and "attention to detail, efficiency, and dedication to customer satisfaction." This highlights the potential for a top-tier rental experience, where staff go "above and beyond" to ensure customer needs are met.
Brand Recognition and Network: As part of the larger Avis brand, customers benefit from the company's extensive network and established procedures. This can mean standardized booking processes via their app, a wide selection of vehicles typically available across their system, and established customer service channels for support. For Avis Preferred members, the benefits of the loyalty program are also a key feature.
Convenient Local Presence: For Hilliard residents, the local branch provides a distinct advantage over traveling to the airport. This proximity saves time and effort, making it a more practical choice for daily car rental needs.
It is important to acknowledge that customer experiences can vary significantly. While some customers report exceptional service, others have shared profoundly negative experiences, citing issues with vehicle availability, customer interaction, and vehicle condition. This suggests that while the potential for a positive experience is high, individual interactions and adherence to Avis standards can greatly impact overall satisfaction.
For those in the Ohio area looking to rent a car or inquire about services at the Avis Car Rental in Hilliard, here is the direct contact information:
Address: 5283 Nike Sta Wy, Hilliard, OH 43026, USA
Phone: (614) 777-5912
Mobile Phone: +1 614-777-5912
These contact details provide straightforward ways to reach the Hilliard branch directly, whether to confirm a reservation, inquire about vehicle availability, or address any concerns. Having both a landline and mobile number offers flexibility for communication.
For locals in Ohio, particularly those residing in Hilliard and the surrounding communities, Avis Car Rental at 5283 Nike Sta Wy offers a viable and often convenient option for their car rental needs. Its suitability for local users stems from several key aspects, though it’s also important for potential renters to be aware of the varied customer experiences reported.
Firstly, the brand recognition of Avis provides a sense of familiarity and an expectation of a certain standard of service and vehicle quality. For many, choosing a known brand like Avis reduces uncertainty, especially when booking through their established app or website. The Avis Preferred program, as highlighted in customer reviews, offers significant benefits for frequent renters, streamlining the pickup process and potentially offering better vehicle options, which can be a huge time-saver for busy Ohioans.
Secondly, the physical location in Hilliard is a significant advantage. Instead of driving to the often more congested airport rental counters, locals have a convenient, nearby branch that makes pickups and drop-offs much simpler. This local presence caters directly to the day-to-day needs of the community, whether it’s for a weekend trip to a state park, a temporary replacement vehicle, or transportation for out-of-town guests.
The potential for truly exceptional service, as demonstrated by the positive review for Mia, highlights that when the branch operates at its best, it can deliver a highly positive, stress-free, and personalized experience. Such dedicated and professional service is precisely what locals appreciate and seek from their community businesses. When a manager or team member goes "above and beyond," it fosters trust and loyalty, reinforcing the value of choosing a local point of contact for a national brand.
However, prospective customers should also consider that service quality can vary, as indicated by other feedback. This underscores the importance of clear communication and perhaps confirming details in advance. Despite this, for many in Ohio who prioritize convenience, a well-known brand, and the potential for attentive local service, Avis Car Rental in Hilliard remains a suitable and practical choice for their diverse car rental requirements. Its integration into the local Hilliard community offers a straightforward solution for mobility needs across the Buckeye State.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Location
Avis Car Rental
5283 Nike Sta Wy, Hilliard, OH 43026, USA
Avis Car Rental Reviews
moneystarsdrivemanagernumbercredit cardsmiling30 minminivanpassenger
★ 5★ 4★ 3★ 2★ 1Exceptional Service from Mia at Avis Hilliard!I recently had the pleasure of renting from Avis in Hilliard, and I have to give a huge shoutout to Mia, the manager, for providing an absolutely outstanding experience. From the moment I walked in, she greeted me with warmth and professionalism, making the entire process seamless and stress-free.Mia’s attention to detail, efficiency, and dedication to customer satisfaction are truly top-tier. She went above and beyond to ensure I had the perfect vehicle for my needs, handling everything with a level of expertise and care that is rare to find. Her friendly demeanor and willingness to assist made all the difference, turning what could have been a routine rental into an exceptional experience.Beyond her incredible service, Mia carries herself with grace and confidence, adding an extra touch of elegance to the Avis brand. Her kindness, patience, and professionalism make her a true asset to the company.If you’re looking for an effortless and enjoyable car rental experience, I highly recommend visiting Avis in Hilliard—Mia and her team will take great care of you!thank you again
Jan 31, 2025 · Charles FisherIf I could give it a 0 star I would. First, I’m a preferred customer. I’ve been using Avis for the past 5 years and haven’t had a single issue until I arrived at this location. I book through the app and I arrive to pick the car up, he tells me that they don’t have a car and basically I was an inconvenience to him. He told me “we have a car available 10 miles away, you can head over there”.I asked him if he can either provide transportation over there or have them drop the car off at this location as I had to Uber here to get the car, and he laughed in my face.Then, a lady dropped off her SUV while we were talking and I asked him if I can just use that one. He had the audacity to tell me that it would be an UPCHARGE even though THEY DIDN’T HAVE ANY CARS AVAILABLE WHEN I BOOKED. At this point I would do anything to get out this store so I paid the upcharge and they took me to the car. As we’re walking around the car, this nice girl asked me if I had the pink slip of paper that I could mark damages on. I told her no, that the man inside had me sign all of that before I even got the keys. He sneakily had me sign the damage form saying the car was perfect BEFORE I SAW THE CAR. Extremely shady guy that they have running this store.I took videos and pictures of everything. The car was absolutely disgusting on the inside. It smelled awful, there was dust everywhere, the steering wheel was sticky, etc. It was definitely the worst rental car I’ve ever been in. I back out, the breaks are grinding, the tires are screeching, and there’s noise underneath the car. I called the manager and he laughed again and told me to call customer service about it.Please. If you listen to anyone listen to me. A customer of theirs for 5+ years. A preferred customer. Someone who rented a different Avis car in Baltimore LAST WEEK and had no issues. Don’t use this store. Drive to a different store. Drive to the airport. Whatever you do just do not give this man any business. They need to have this store shut down. It’s the worst Avis store in America 100%.Lastly, I did call customer service. They profusely apologized. I gave them the name of the guy that treated me like trash (Abdelaziz Darray, the manager). I’ve never called customer service on anyone. I’ve never left a Google review. Never any of that. This was mind blowing.
Jun 07, 2023 · Patsy PatsyI want to acknowledge Hamza for outstanding customer service. I had devastating situation with my Uber rental and he was so kind and gracious to help me get back on track. Even though he wasn't 100% sure how to remedy the situation he went the extra step contacted another agency walk through the entire process and got me back on the road
Apr 05, 2025 · Judy DallasAmazing people!! An absolute delight working with Mina and everyone that manages the agency. If you want an easy and efficient way to rent vehicles MAKE SURE YOU COME HERE!!!Thank you and always great to do business with you!!
Sep 20, 2024 · Jihan AboshI reserved a car to pick up on October 18th, 2024. I spent 30 minutes and 40 dollars on an Uber to get. I was told when I got to the rental place that there is not a car available for me to rent. Highly unprofessional with no communication. Save your money, time, and headaches!! Rude people at the counter, as well. I wish I would have heeded the reviews and realized there is a reason they are rated 3 stars.
Oct 18, 2024 · Sue English
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