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Avis Car Rental Introduce
For residents of Cordova, Tennessee, and the wider Memphis metropolitan area, accessing a dependable car rental service is often essential. Whether your personal vehicle is undergoing maintenance, you're welcoming family from out of state, or you simply need a different type of car for a specific purpose, Avis Car Rental at 1018 N Germantown Pkwy strives to be a go-to choice. As part of a globally recognized brand, this local Avis branch aims to provide a range of vehicles and professional service to meet the diverse transportation needs of our community.
Avis Car Rental in Cordova understands the importance of convenient and efficient service for Tennesseans. They are focused on making the rental process as smooth as possible, allowing you to quickly get on the road, whether you're navigating the bustling streets of Memphis, exploring the charm of Collierville, or embarking on a longer journey across the state. They aim to cater to both planned trips and unexpected situations that require a temporary vehicle solution.
Customer experiences, as with any large service provider, can present a mixed picture. Some customers have expressed immense satisfaction, particularly regarding the ease and efficiency of their rental process. One customer enthusiastically shared, "Great pick up and drop off experience. This location was friendly and efficient. This is a relief, as my experience at other rental companies have been awful. Thank you Avis!!" This positive feedback highlights the potential for excellent service at this specific location, especially when the process goes smoothly.
However, other reviews indicate areas where the customer experience can be challenging, particularly concerning vehicle availability and communication. One detailed account described difficulties with a reservation: "I had a reservation for a 9:00 am pick up. I got a call at 8:30 to let me know that they had run out of cars. I asked when they expected to get a car in and was told they had no idea... The fact that she couldn't answer that simple question seemed like they were trying to hide something... Then he goes on to tell me 'that I am no more special than any of the other 100 people that have reserved cars to pick up today'." This review also noted issues with office hours during return, finding a "locked door with an 'open' sign along with note that said 'out of office'," and frustration with the general customer service attitude. It's crucial for potential renters to be aware that while Avis is a large national brand, individual branch operations and customer interactions can vary. We always recommend confirming all details, especially concerning reservations and vehicle availability, directly with the branch and clarifying any questions about policies, including pick-up and drop-off procedures, to ensure a smoother experience.
Despite these varied experiences, the Avis branch in Cordova aims to serve the local community by providing access to a broad fleet of vehicles backed by the resources of a major rental company. Their goal is to be a reliable choice for your car rental needs in Tennessee.
Location and Accessibility
The Avis Car Rental branch in Cordova is conveniently located at 1018 N Germantown Pkwy, Cordova, TN 38018, USA. This address places it squarely on North Germantown Parkway, a bustling and highly accessible commercial corridor within the Cordova area of eastern Shelby County. This prime location makes it an easy destination for residents throughout Cordova, Germantown, and other eastern suburbs of Memphis.
North Germantown Parkway is a significant north-south artery that provides seamless connections to several key roadways. It's just a short drive from major interstates like Interstate 40 (I-40), which runs east-west across Tennessee and connects to downtown Memphis, and Interstate 240 (I-240), a loop highway that circles Memphis, offering excellent access to various parts of the metropolitan area and beyond. This strategic placement means that whether you're heading to the vibrant core of Memphis, traveling towards Nashville, or exploring other parts of West Tennessee, reaching this Avis branch for pickup or drop-off is straightforward and efficient.
The surrounding area is well-developed with numerous shopping centers, restaurants, and other businesses, ensuring that the Avis location is easy to spot and navigate to. Ample parking is typically available for customers needing to leave their personal vehicles while renting. This blend of easy access and a familiar commercial environment makes the Cordova Avis branch a practical and convenient choice for local car rental needs.
Services Offered
- Diverse Vehicle Fleet: Avis generally maintains a comprehensive selection of vehicles to cater to a wide range of customer needs and preferences. This often includes fuel-efficient economy and compact cars, comfortable intermediate and full-size sedans for everyday use or longer trips, various sizes of SUVs for families or those needing extra space, minivans for larger groups, and sometimes even specialty vehicles like luxury cars or convertibles. This broad fleet aims to ensure that customers can find a vehicle suitable for their specific journey, whether it's a short local drive or an extended Tennessee road trip.
- Flexible Rental Durations: Whether you require a vehicle for a single day, a weekend getaway, a full week, or an extended period of a month or more, Avis provides flexible rental terms to accommodate different schedules and requirements. This adaptability is particularly useful for locals whose personal vehicles might be undergoing repairs, or for those with temporary assignments requiring a car.
- Online Reservations and Management: Avis offers robust online platforms and mobile apps for convenient booking, modification, and cancellation of reservations. This allows customers to easily check vehicle availability, compare prices, and manage their rental details from the comfort of their home or on the go.
- Optional Add-ons and Protection Plans: To enhance the rental experience, Avis provides various optional add-ons, including GPS navigation systems, child safety seats, and various protection plans (like Loss Damage Waiver) that can reduce or waive financial responsibility for damage or theft of the rental vehicle. Customers are always encouraged to understand these options and how they interact with their personal insurance coverage.
- Avis Preferred Program: For frequent renters, Avis offers loyalty programs like Avis Preferred, which can provide benefits such as faster checkout, earning points for free rental days, and potential vehicle upgrades, designed to streamline the rental process and reward loyal customers.
Features / Highlights
- Global Brand Backing: As a major international car rental company, Avis brings a level of established procedures, a regularly maintained fleet, and a broad support network that comes with a well-known brand. This provides a baseline of reliability, even if individual branch experiences can vary.
- Convenient Local Access: The location on North Germantown Parkway provides excellent accessibility for residents of Cordova and surrounding areas. This ease of access makes it a practical choice for local car rental needs, avoiding the complexities sometimes associated with airport rental facilities.
- Efficiency at Its Best: Some customers have reported "friendly and efficient" pickup and drop-off experiences, suggesting that when operations run smoothly, this location can provide a quick and hassle-free rental process, which is highly valued by busy individuals.
- Diverse Vehicle Options: The wide array of vehicle types available ensures that customers can choose a car that precisely fits their needs, whether it's an economical compact for quick errands or a spacious SUV for a family vacation across Tennessee.
- Customer Service Efforts (Varies): While some interactions may present challenges, the existence of dedicated staff, as noted in some positive reviews, indicates an effort to provide helpful customer service, especially when the process is streamlined.
Contact Information
For reservations, inquiries, or assistance with your car rental needs, you can contact the Avis Car Rental branch in Cordova, TN, using the following details:
Address: 1018 N Germantown Pkwy, Cordova, TN 38018, USA
Phone: (901) 756-9970
Mobile Phone: +1 901-756-9970
It is highly recommended to call the branch directly to confirm vehicle availability, especially if you have a specific vehicle type or time-sensitive pickup. Clarifying reservation details and understanding the specific branch's policies can help ensure a smoother and more satisfactory rental experience.
Conclusion: Why this place is suitable for locals
For residents of Cordova, Tennessee, and the wider Memphis metropolitan area, Avis Car Rental at 1018 N Germantown Pkwy stands as a suitable option for their car rental needs, offering both the advantages of a national brand and local convenience. Its strategic location on a major thoroughfare provides exceptional accessibility, making it an easy and practical choice for anyone in the eastern suburbs of Memphis who requires a temporary vehicle without the added travel to distant airport locations. This convenience is particularly valuable for situations where a personal vehicle is unavailable, or for planned excursions within or outside the state.
The diverse range of vehicles typically offered by Avis ensures that locals can find a car that matches their specific requirements, from fuel-efficient sedans for daily commutes to more spacious SUVs or minivans for family trips to Nashville or the Smoky Mountains. This versatility, combined with flexible rental durations, makes it an adaptable solution for the varied lifestyles and demands of Tennesseans.
While some customer experiences have highlighted challenges with vehicle availability and communication, positive feedback also points to instances of efficient and friendly service. This suggests that while proactive communication and confirmation are key from the customer's side, the potential for a smooth rental experience exists. For many, the brand recognition of Avis, coupled with the local branch's commitment to providing a range of vehicle options, makes it a go-to choice.
In essence, Avis Car Rental in Cordova contributes to the mobility and flexibility of Tennessee residents. It provides a valuable service for maintaining daily routines, facilitating travel plans, and offering a reliable solution when personal transportation is not an option. For the local community, it represents a readily available resource for their car rental requirements.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Location
Avis Car Rental
1018 N Germantown Pkwy, Cordova, TN 38018, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1Great pick up and drop off experience. This location was friendly and efficient. This is a relief, as my experience at other rental companies have been awful. Thank you Avis!!
Jun 23, 2025 · June ReidSave yourself the hassle and rent from somewhere else. I had a reservation for a 9:00 am pick up. I got a call at 8:30 to let me know that they had run out of cars. I asked when they expected to get a car in and was told they had no idea. I had to coax some information out of them by asking if there was someone scheduled to return a car and what time they were scheduled to bring it back. I knew the car was not guaranteed to be back at that time, but that would have been a better explanation that "we have no idea". Going back and forth with the lady she tells me "when we get a car, we will call you". I ask for clarification on what that meant. She tells me the same thing - "when we get a car we will call you". I mean, I get the part about calling me. I was confused as to what would happen 'after' they called. I ask if she meant that the car would be reserved for me and she responds again that "they will call me". We go through this a few more times. Then she tells me that she's not going to argue with me. I'm like, "ma'am, I'm not arguing with anyone, I just need a yes or no answer. When you call to let me know a car is there, does that mean the car will be reserved for me?" The fact that she couldn't answer that simple question seemed like they were trying to hide something (so that they could come back and say that they never said it would be my car or whatever). Then she passes me to Thomas who 'kindly' let me know that they will call me when a car comes in. I asked him for clarification, and again, he repeats the whole calling me when the car comes in bit. He then goes on to tell me "that I am no more special than any of the other 100 people that have reserved cars to pick up today". Whew...we go back and forth about what will happen after the phone call. Finally I get an answer. YES! The car will be reserved for me. Then he goes on to say "that's what I've been telling you". I'm like, no, that's not what you've been telling me. In fact, I asked directly if that what it meant and you wouldn't say yes or no. I eventually got the call that they had a car ready for me.Fast forward 4 days. It's time to return the car only to walk up to a locked door with an "open" sign along with note that said "out of office". I call the number and was told he would be back in 5 minutes. 15 minutes later Thomas shows up. I'm a little ticked that they just lock the office up, and leave, but whatever. I mention to him how rude the person who helped me when I pickup the reservation was and he says, "oh, it's you". So yeah, that's me. He's still arguing with me about the "I'll call you" bit instead of just answering my yes or no question.As a side note, after the initial interaction with Avis, I called Enterprise - which was located a few miles up the street. The lady I talked to was pleasant and super helpful. I booked a reservation for a car to pick up in 30 minutes. It just so happened that during that time, Avis called me back to say the car was ready. I ended up getting the car from Avis, but in hindsight I should not have. Anyway - save yourself the hassle from this company that does not feel their customers are special and go somewhere where they value your business.
Apr 11, 2024 · Kristen BrowneI've been dealing with this location for many years, even under the old owner. The new owners are great, especially the young lady. She's always upbeat and friendly. They work with you on the prices.
Mar 23, 2025 · Anita Harris HayesWell if they were open when they said they would be I could maybe give them more than 1 star. However when you schedule and THEN confirm reservation not ten minutes before heading to the location and drive all the way there during a busy business day only to be met with a closed door and a we will be back sign…. Not how you run a business at all. Shutting your doors in customers faces during normal operating hours directly after a confirmation call to Avis they it was ready for pickup is beyond ridiculous. Thankfully reservations are easily cancelled and my business and money will make its way just a few blocks up the street for a rental and a business that doesn’t shut their doors during normal business hoursAmended review additional information;Upon trying to return the vehicle after actual rental had already taken place via company. Tried to return the car twice now and both times there was a closed sign in the door that said out of inventory closed. Maybe you wouldn’t be out of inventory if you allowed customers to return the cars they rented from you. What a joke of a business. Even Avis corporate suggested driving well out of the way with no incentive just to drop their car off. We refused. The fact that they are that unprofessional both locally and nationally I have no idea how they are still in business. Thankfully Corporate no longer uses Avis so won’t have to suffer through that again. Seriously what a joke for customer service and a business. So bad I’ve complained here. To Avis. To bbb. And every other review site I could find
Mar 15, 2022 · Bryan P (FatCatDanceParty)If I could give 0 stars I would. Very unprofessional and they’re liars. They said that they called me to inform me that they didn’t have any vehicles but they NEVER called.
May 23, 2025 · Lisha Danielle
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