Avis Car Rental Photos










Avis Car Rental Introduce
For Texans, the freedom of the open road is synonymous with exploring our vast state, from the vibrant live music scene of Austin to the serene beauty of the Hill Country. Whether your own vehicle is undergoing maintenance, you're hosting out-of-town guests, or you simply need a reliable ride for a business trip, having access to a convenient and customer-focused car rental service is invaluable. In Austin, residents have a trusted partner in Avis Car Rental, particularly at their accessible location near Highway 183 and FM 620.
Avis Car Rental has long been a recognizable name in the vehicle rental industry, known for its extensive fleet and widespread presence. However, what truly sets a local branch apart, especially for Austin residents, is the quality of its customer service and the ease of the rental process. The Avis location at 13201 N Hwy 183 focuses on delivering a personalized experience, aiming to go beyond the typical "here are your keys" approach often found at larger, busier rental hubs.
As highlighted by numerous local testimonials, this Avis branch prides itself on making the car rental journey as smooth and pleasant as possible. From assisting with last-minute reservation changes to patiently walking customers through vehicle options, their dedication to satisfaction ensures that your needs are met with professionalism and a positive attitude. For Texans, this means a reliable and enjoyable car rental experience right in their neighborhood.
The Avis Car Rental branch at 13201 N Hwy 183, Austin, TX 78729, USA, boasts an exceptionally convenient and accessible location for residents of North Austin and its surrounding communities, including Cedar Park and Round Rock. This particular Avis counter is situated inside the Wal-Mart store near the intersection of Highway 183 and FM 620. This unique placement offers a distinct advantage for locals.
Being housed within a Wal-Mart makes it incredibly easy to combine your rental pick-up or drop-off with other daily errands, saving valuable time. The intersection of Highway 183 and FM 620 is a major commercial hub in North Austin, meaning the location is well-connected by primary roadways and is simple to reach from various parts of the city and its growing suburbs. Whether you're coming from home, work, or another appointment in the area, navigating to this Avis branch is straightforward.
Unlike the often-hectic environment of airport car rental counters, this neighborhood Avis location provides a more relaxed and direct experience. It's designed to cater to the everyday needs of local Texans, making it an ideal choice when you need a temporary vehicle without the added stress of airport traffic or shuttle services. The "CARS: On-site" and "RETURNS: Same as pick-up" policies ensure a seamless process. Its prime positioning helps to ensure that obtaining your rental vehicle is a quick and efficient part of your day.
Avis Car Rental at 13201 N Hwy 183 in Austin offers a comprehensive suite of services designed to meet a wide array of transportation needs for local Texans.
- Diverse Vehicle Fleet: Avis provides an extensive selection of vehicle types, ensuring there’s a car to fit almost any requirement. This includes fuel-efficient economy and compact cars for solo travel or city navigation, comfortable sedans (mid-size to full-size) for family outings or business trips, spacious SUVs (standard to premium) for group travel or outdoor adventures, minivans for larger families, and even specialty vehicles like convertibles and luxury cars for those special occasions.
- Flexible Rental Periods: Whether you need a car for a day, a weekend getaway, a week-long vacation, or even an extended period, Avis offers flexible rental durations to suit both short-term and longer-term needs.
- Online Reservations and Management: Customers can easily book, modify, or cancel reservations online through the Avis website, providing convenience and control over their rental plans.
- Optional Add-ons and Protections: To enhance the rental experience, Avis offers various optional services and products, including GPS navigation systems, child safety seats, SiriusXM® satellite radio, fuel service options, and extended roadside assistance. Various protection plans and waivers (like Loss Damage Waiver) are also available for peace of mind.
- Avis Preferred Program: This loyalty program offers significant benefits, including skipping the counter and going straight to your car, express checkout, and potential free upgrades when available. This program is particularly beneficial for frequent renters.
- One-Way Rentals: For those needing to travel from Austin to another city in Texas or beyond, Avis typically offers one-way rental options, allowing for convenient drop-off at a different Avis location.
- Corporate and Business Solutions: Avis provides tailored solutions for businesses, helping companies manage their transportation needs efficiently, including special rates and programs for frequent business travelers.
Avis Car Rental at 13201 N Hwy 183, Austin, TX, stands out with several key features and highlights, particularly valued by its local clientele.
- Exceptional Customer Service: As evidenced by glowing testimonials, the staff, such as Salem, consistently deliver outstanding service. Customers praise the friendly smiles, positive attitudes, professionalism, and willingness to go "above and beyond" to ensure satisfaction. This personalized approach stands in stark contrast to the often impersonal experiences found at larger rental hubs.
- Neighborhood Convenience: Located inside a Wal-Mart at a major intersection (Hwy 183 & FM 620), this branch offers unparalleled ease of access for North Austin residents. It allows for quick pick-ups and returns that can be integrated into daily errands, saving time and avoiding the complexities of airport locations. The ability to simply walk up to the counter and be greeted warmly makes a significant difference.
- Flexible Vehicle Options and Upgrades: The staff's willingness to present multiple options, even when a requested vehicle isn't immediately available, demonstrates their commitment to customer choice. Reviewers note receiving cleaner cars and even unexpected upgrades, highlighting the focus on customer satisfaction and vehicle quality. The fleet includes a wide range from economy to luxury, ensuring a fit for every need.
- Well-Maintained and Spotless Vehicles: Customers consistently remark on the cleanliness and excellent condition of the rental cars. This attention to detail ensures a comfortable, safe, and enjoyable driving experience, which is crucial for both short commutes and longer Texas road trips.
- Avis Preferred Benefits: While not exclusive to this location, the Avis Preferred program's benefits—like skipping the counter and direct access to vehicles—are particularly enhanced by the professional and helpful staff who can guide members seamlessly through the process.
- Reliability and Professionalism: The consistent themes across customer feedback are reliability and professionalism. From managing last-minute reservation changes without attitude to ensuring a smooth start-to-finish process, the team embodies a dedication to dependable service.
To connect with Avis Car Rental at their conveniently located branch in Austin, TX, and arrange for your next vehicle rental, please use the following contact details:
Address: 13201 N Hwy 183 At Hwy 183, Austin, TX 78729, USA (Note: Public information often specifies this location as "inside the Wal-Mart store near the intersection of Hwy 183 & FM 620").
Phone: (512) 250-9716
Mobile Phone: +1 512-250-9716
For the most accurate and up-to-date information regarding operating hours, it is always recommended to call the branch directly or check their official Avis website. Typical operating hours for neighborhood locations like this one are generally Monday to Friday from 7:30 AM to 6:00 PM, and Saturday and Sunday from 9:00 AM to 1:00 PM. Holiday hours may vary, so a quick call or online check can confirm availability for your planned pickup or return. This direct line ensures you receive personalized assistance for your specific rental needs.
For the discerning residents of Austin and the wider Central Texas area, the Avis Car Rental location at 13201 N Hwy 183 stands out as an exceptionally suitable and highly recommended choice for all their car rental needs. Its distinct advantage lies not only in the reputable Avis brand but, more importantly, in the personalized, customer-centric approach delivered by its dedicated local team.
The key factor making this Avis branch ideal for locals is its highly accessible neighborhood location, uniquely positioned inside a Wal-Mart near the major intersection of Highway 183 and FM 620. This strategic placement liberates Texans from the typical airport rental hassle, saving valuable time and reducing stress. Imagine being able to pick up or drop off your rental car as part of your regular shopping trip – that's the kind of practical convenience this Avis provides, seamlessly fitting into the rhythm of daily life in Austin.
Moreover, the consistent feedback from local customers, praising the "exceptional customer service," "friendly smiles," and proactive problem-solving from staff members like Salem, truly highlights the difference a local team can make. For Texans, who value efficiency and straightforward interactions, knowing they will be greeted with a positive attitude and given clear options, even with last-minute changes, transforms a simple transaction into a pleasant experience. The dedication to providing "spotless" and "excellent condition" vehicles further assures reliability for everything from daily commutes to spontaneous weekend explorations of the Hill Country or beyond. When your own car is out of commission, when extra wheels are needed for family, or when a reliable, comfortable vehicle is desired for exploring the vastness of Texas, this Avis Car Rental branch offers not just a car, but a service that genuinely understands and caters to the needs of its community. It's truly a prime example of customer service done right, right here in Austin.
Avis Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Location
Avis Car Rental
13201 N Hwy 183 At Hwy 183, Austin, TX 78729, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1I would like to share the exceptional customer service I received over the past month. Because of mechanical issues with my vehicle I choose to pickup a rental car from the Avis/Budget location close to my neighborhood. I traveled often with my business, and I always picked up rental cars at the airports. There was never much customer service, and I had grown used too Here's your keys...go the parking spot.Twice I've had the pleasure of picking up and returning my rentals with Salem at the Avis rental center inside the Wal-Mart at 620 & Hwy.183. What a difference.From the moment I walked up to the counter and was greeted with a friendly smile, and such a positive attitude.I changed my reservation just an hour before I arrived at the counter. I was expecting some attitude, and being told you'll have to take what we have.When looking at my reservation, and the earlier pick up he told me the car I requested was not ready yet. .it was being cleaned. Salem gave me three options, and all were presented to me in a positive manner. He was gracious, professional, and above all, he wanted a satisfied customer. He understands customer service. He took the time to walk with me to the car lot. He showed me the options and he said it's your choice in a friendly, positive manner.The way he presented himself won me over. In the future when I need a rental there's no doubt where I'm going. That's customer service. Avis & Budget are fortunate to have Salem as there partner.TracyAustin, Texas
Jul 02, 2025 · Tracy CrossI had an excellent experience with Avis Car Rental on 620. From start to finish, the process was seamless and hassle-free. The staff were incredibly professional and attentive, making sure all my needs were met. The car I rented was spotless and in excellent condition, which made for a smooth and comfortable ride. The team went above and beyond to ensure I was satisfied with my rental. I truly appreciate their dedication to customer service. I highly recommend Avis Car Rental on 620 for anyone in need of a reliable and enjoyable car rental experience.
Jan 08, 2025 · Abdu ElbakryMat helped me get my rental super easy a few days ago. Easiest car rental I've ever done and he upgraded us for free! Great experience
Mar 09, 2025 · Gin BMathiud was absolutely wonderful to work with. Even , though he had 3 customers in at closing, he took time to make everyone feel valued, and well taken care of! Wish all customer service folks I come n into contact x with were this great!!!
Apr 06, 2025 · Joe GarzaThe guy who set me up with the rental (I think his name was Matt?) was really courteous and efficient, so he gets kudos. But the reason for the review is based on the rental car I received.Almost getting home the first time, the low engine oil light came on (as pictured - I took multiple photos of the dash warning but this one was when I was refueling to drop the car off). I immediately pulled over and called the Avis location I set up the rental with and asked him what he wanted me to do. He said “just go ahead a buy a quart of oil, put it in, and we will pay you back”. Cool - I can do that, but a little annoying that a car with only 60K miles has low oil for some reason. I even checked the dipstick to make sure it was low, and not a sensor issue so as not to flood the engine with oil and hurt the car.I hold on to the car for another 3 days to get back and forth from work since the oil light isn’t returning, until day 4 of the rental when it comes back on. I pull back into my driveway, where I notice the oil has been leaking into my driveway. Great.I call up the location again and talk to the same guy I spoke with when the issue first arose. I said “hey, light came back on, seems to have a decent oil leak. What do you want me to do?” He asks me if the engine sounds funny. I say “no, sounds fine, but the car is leaking oil onto the driveway. Not sure if you want me to make the 50 mile drive with a noticeable oil leak”. He says it should be fine, just bring it on in. I tell him whatever, I have some oil in my garage, I’ll throw some more in if it’s low. He thanks me and says sorry for the trouble.I returned the car in great shape with more oil in it than when I got it. Saved them a tow and rental car exchange. $35 discount. Disappointing, but I don’t know what I expected.
Sep 14, 2023 · David Alvarado
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