Avis Car Rental Photos

Avis Car Rental Introduce
For many Massachusetts residents, especially those planning a trip to Cape Cod, Martha's Vineyard, or Nantucket, reliable transportation is a cornerstone of a smooth journey. Whether it’s for a family vacation, a business trip, or simply needing a temporary vehicle while yours is in the shop, car rental services play a crucial role in enabling freedom of movement across our beautiful state. Falmouth, as a gateway to the islands via the Steamship Authority, often serves as a key pick-up point for these travel plans. Avis Car Rental, a widely recognized name in the industry, has a presence right here in Falmouth to cater to these needs.
Avis aims to provide a range of vehicles and services to assist travelers and locals in getting where they need to go. However, as with any service, understanding the specific details and recent customer experiences of a local branch can be invaluable in making an informed decision. This overview is designed to help Massachusetts locals gain a clearer picture of what to expect when considering Avis Car Rental at their Falmouth location, offering insights into their operations and recent feedback from fellow customers.
Avis Car Rental in Falmouth is conveniently located at 276 Palmer Ave, Falmouth, MA 02540, USA. This address places it strategically near the Falmouth Steamship Terminal, making it a particularly accessible option for those traveling to or from Martha's Vineyard and Nantucket by ferry. The proximity to this major transportation hub is a significant advantage, allowing for a relatively seamless transition from sea travel to road travel. The office is often located within or very close to the terminal itself, with vehicles typically parked on-site.
The stated hours of operation for the Falmouth Avis location are generally Monday through Friday from 8:30 AM to 6:00 PM, and on Saturdays and Sundays from 8:30 AM to 3:00 PM. It’s always prudent to confirm these hours directly with the branch, especially if your travel plans fall outside of these times or on public holidays, as hours can vary. For after-hours returns, Avis typically provides a key drop box system, though customers remain responsible for the vehicle until it is officially checked in on the next business day.
Diverse Vehicle Fleet: Avis generally offers a comprehensive selection of vehicles, ranging from economical compact cars for budget-conscious travelers or solo trips, to standard sedans, SUVs for families, minivans for larger groups, and sometimes even premium or luxury options. The variety is intended to meet different travel needs and preferences.
Flexible Rental Periods: Customers typically have the flexibility to rent a car for various durations, from a single day to several weeks or even longer. This adaptability is key for accommodating diverse itineraries, whether it's a quick day trip to the Cape or an extended stay.
Reservations: Avis strongly recommends making reservations in advance, particularly during peak travel seasons, to ensure vehicle availability. Reservations can generally be made online through the Avis website or by calling the Falmouth branch directly.
Optional Add-ons: To enhance the rental experience, standard offerings usually include GPS navigation systems, child safety seats, various insurance and protection plans (like Loss Damage Waiver), and fuel service options. These can be added to your reservation to customize your rental.
One-Way Rentals: For travelers who need to pick up a car in Falmouth and drop it off at another Avis location, one-way rental options are often available, providing convenience for varied travel plans across Massachusetts and beyond.
Strategic Location: The primary highlight of this Avis location is its strategic placement near the Falmouth Steamship Terminal. This makes it an incredibly convenient choice for those using the ferry services to and from Martha's Vineyard and Nantucket, minimizing transit time between modes of transportation.
Brand Recognition: As a globally recognized brand, Avis typically means customers can expect a certain standard of vehicle maintenance and a wide network of support. This brand familiarity can offer a sense of security for some renters.
Potential for Variety of Vehicles: While specific inventory at this branch can fluctuate, the Avis brand generally offers a broad range of car classes, from economy to full-size and SUVs, to accommodate different group sizes and luggage needs.
Online Booking and Management: Avis's online platform allows for convenient booking, modification, and management of reservations, which can streamline the rental process for tech-savvy users.
It is important for potential renters to also consider recent customer experiences, which indicate some significant challenges. Several reviews highlight issues with pricing discrepancies, where customers were charged significantly more than their quoted or receipted amount. There are also reports of booked vehicles not being available upon arrival, leading to last-minute cancellations or vastly increased prices for alternative vehicles. These experiences suggest that while the location is convenient, customers should exercise extra vigilance regarding pricing and vehicle availability, perhaps by reconfirming all details prior to arrival and carefully reviewing charges.
For reservations, inquiries, or to address any concerns, you can contact Avis Car Rental in Falmouth using the following details:
Address: 276 Palmer Ave, Falmouth, MA 02540, USA
Phone: (508) 548-2420
Mobile Phone: +1 508-548-2420
It is highly advisable to call the branch directly to confirm your reservation details, particularly if you have specific vehicle requirements or are traveling during peak seasons, and to address any questions you may have about pricing or availability. Keeping a record of all communication and reservation confirmations is also a recommended practice.
For Massachusetts locals, particularly those in the Cape Cod area or planning trips to the islands, Avis Car Rental in Falmouth offers a key advantage primarily due to its strategic location. Being situated right at 276 Palmer Ave, near the Falmouth Steamship Terminal, makes it incredibly convenient for seamless connections to Martha's Vineyard and Nantucket. This ease of access can significantly reduce travel stress and time, allowing locals to quickly pick up a vehicle and continue their journey or island adventure without extensive transfers. For those who frequently commute to the islands for work or leisure, having a rental option right at the ferry terminal can be an undeniable benefit.
However, it is crucial for Massachusetts locals to approach renting from this specific Avis location with awareness and diligence, based on the recent feedback from fellow customers. While the convenience of the location is a major draw, the reported issues regarding billing discrepancies and vehicle availability are significant concerns. Local users often prioritize reliability and transparent pricing, and these points warrant extra caution.
Despite these potential pitfalls, for those who understand how to navigate such situations – by confirming all details thoroughly, documenting communications, and meticulously checking charges – the Falmouth Avis location can still serve its primary purpose: providing essential mobility. For Massachusetts residents who need quick and direct access to a rental car for their Cape and Islands travels, this Avis branch, with its prime location, remains an option, provided they take proactive steps to ensure a smooth and fair transaction. It highlights the importance of being an informed consumer, even with established brands, to ensure your travel plans across our beautiful state remain as seamless as possible.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Location
Avis Car Rental
276 Palmer Ave, Falmouth, MA 02540, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1DO NOT RENT FROM HERE!!! Our group made two separate reservations and received printed receipts from the Falmouth Avis from Aneera each for $50.81. However, when we checked our credit card statements, we were charged $216 and $200 respectively (excluding the refundable $200 deposit). This is blatant fraud and is inexcusable.
May 16, 2025 · Montana DickersonIf only zero stars was an option… live on Martha’s Vineyard, booked a res, took the ferry over, and got there. Said the car I booked wasn’t available and the only thing I could get was for $300 just for a ONE DAY rental. Refused to try and help figure it out, flat out rude and disrespectful. Commuting with the ferries and buses just to try and get a rental that doesn’t even exist. Never again will I go there and I highly do NOT recommend. Waste of time and space.
Jun 11, 2024 · Caroline CardosoWorst experience I have ever had with a company - ANY COMPANY. Living on Martha's Vineyard makes commuting difficult, especially in the summer when it's difficult to get a vehicle reservation. I have rented from every car rental company in the area, and only had great experiences. I had heard positive things about Avis and thought I would give them a try due to the convenience of being located in the Palmer Avenue Parking lot. I went online and booked my reservation, called the company the day before to ensure that everything was in place and that a vehicle would be ready to pick up. I took the ferry, then took the bus to Palmer on the day of my reservation. There was a sign hanging on the window that they were closed for the day with a number to call. I tried calling the number multiple times and no one picked up. I finally got through to the general Avis phone line and an operator gave my number to the "manager" of the location. I was advised to go to the Hyannis Avis and get a rental there. I let him know that it was impossible for me to travel to another location, hence why I was renting a car in the first place. He did call an employee of the Steamship Authority who arrived 30 minutes later and was able to get in and give me keys to a vehicle, however there was no apology, no discount, and frankly no incentive to ever rent from this company again. Had I simply received a phone call, at least in the morning, I would have understood that something had come up and made other arrangements. The fact that this company is promoted by the Steamship Authority and must have a great understanding of who their customer base is and the complications of their commute, you would think that they would extend a little courtesy to their customers. It's extremely obvious to me that this company has no respect for their customers and will never have to be burdened by me renting a car from them in the future.
Aug 23, 2018 · Jessica DealWARNING: DO NOT RENT FROM HERE!!!! SAFETY CONCERN!!I am NOT someone to complain or negatively review a company but I do not want a family going through what we did.The vehicle we were given DOES NOT BRAKE! We have a one year old in the car and could get into a severe accident! The manager told us it would be a $350 fee to turn in the car. We have him on recording saying he’d rather us drive the unsafe vehicle than turn it in. (We even paid for the extra insurance in case anything happened to the car and they STILL wanted to charge us $350.)We were extremely easy-going and told them they could keep the rest of our reservation and rental car seat money. They didn’t care and were extremely unprofessional and rude.If you decide to do business with this company please be careful. The manager laughed in our face at the fact I was genuinely concerned for our families safety.
Apr 30, 2022 · Netanya FrenkingI personally didn't have a good experience with Avis, the rental location where I picked up my car or the National Hotline/Customer Service. First I went and they didn't have any cars even though I had booked a reservation. So I re-booked the next day over the phone. Then I went back and they closed an hour earlier than was listed online and an hour earlier than what their Customer service/booking phone number had listed. When I booked my reservation over the phone I booked a 545pm pick up time and they closed at 5 according to the sign on the door, but no one knew, including corporate. So then I tried another location the next day, and they didn't have the car I reserved, they had a smaller car, but still charged me for the bigger one and tried to say it was the same price! So then I called cystomer service, yet again, and there was nothing they could do for me over the phone except tell me I could find yet another different location and exchange it the next day! After I return this rental I will NEVER use Avis again, I will go to Enterprise next time. If I could give zero stars I would
Nov 08, 2020 · Cassi Costa
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