Avis Car Rental Photos










Avis Car Rental Introduce
For visitors and residents of the great state of Texas, reliable transportation is key to navigating the expansive urban areas and beautiful landscapes. When you need a trustworthy and flexible solution for getting around, a premier car rental service is often the best choice. Avis Car Rental, a widely recognized name in the industry, offers a substantial fleet and services designed to meet diverse travel needs right here in the Houston area, specifically catering to those flying into or out of George Bush Intercontinental Airport (IAH).
The Houston IAH location functions as both a dedicated car rental agency and a van rental agency, ensuring you can secure everything from a compact sedan for city driving to a spacious passenger van for group excursions. While the brand is global, this specific location focuses on providing the vehicles and support Texas travelers demand, aiming to streamline the process of getting you on the road quickly after a long flight or for your local business trip.
Whether you're visiting Houston for the thriving energy sector, exploring the Space Center, or embarking on a Texas road trip, this Avis location strives to provide a starting point for your journey. It is important for potential customers to note, however, that while Avis is a large, established brand, customer feedback on this specific location has highlighted occasional concerns regarding vehicle readiness, customer service interactions, and transparency regarding optional charges, particularly surrounding electric and hybrid vehicle availability and status. Reviewing your reservation details, vehicle condition, and final billing thoroughly upon pickup is always recommended to ensure a smooth experience.
Strategically positioned to serve one of Texas's largest and busiest travel hubs, this Avis Car Rental office is conveniently located near George Bush Intercontinental Airport (IAH). Its proximity to IAH makes it a primary choice for airline passengers landing in Houston and needing immediate access to transportation.
The official address for this location is 17330 Palmetto Pines, Houston, TX 77032, USA. This address corresponds to the consolidated Rental Car Center at IAH, where all major rental companies operate. For airport arrivals, access is facilitated by dedicated shuttle buses that run frequently between the airport terminals (A, C, and E) and the Rental Car Center, providing a seamless transition from plane to car. Local renters also benefit from the facility's easy access to major Houston highways, including the Interstate 69 (I-69) and Beltway 8 (Sam Houston Tollway), which connect to all parts of the Greater Houston metropolitan area and beyond.
In terms of physical access, the location is designed with all customers in mind, featuring:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
As a full-service car and van rental agency, Avis at IAH provides a wide range of options to cater to individual, family, and business travel needs. The services are designed to offer convenience and flexibility for travelers in Texas. The main offerings include:
- Extensive Vehicle Fleet: A broad selection of rental cars across various classes, including economy, compact, intermediate, full-size sedans, SUVs, luxury vehicles, pickup trucks, and convertibles.
- Dedicated Van Rental: Specific options for groups or cargo needs, such as minivans (typically 7-8 passengers) and large passenger vans (typically 12 or 15 passengers, like the Ford Transit or Chevrolet Express).
- Flexible Rental Options: Daily, weekly, and monthly (long-term) rentals are available, offering different rate structures depending on the length of your stay in Texas.
- Optional Equipment Rentals: Customers can typically add accessories like GPS navigation systems to aid in navigating the Houston area and child safety seats (infant, toddler, or booster) for families traveling with young children.
- Toll Payment Solutions: Services such as e-Toll are generally offered to allow renters to use electronic toll lanes on Texas roads (like the Sam Houston Tollway or Hardy Toll Road) without needing to stop for cash payments.
- Payment Versatility: The location accepts multiple modern payment methods for convenience:
- Credit cards
- Debit cards (often with specific deposit or hold requirements)
- NFC mobile payments (e.g., Apple Pay, Google Pay)
- Avis Preferred Service: For members of their loyalty program, Avis typically offers expedited services, which can include skipping the counter at pickup for a faster departure, a valuable feature for busy Texas travelers.
This Avis location provides several customer-focused features that are particularly relevant to the Texas traveling public:
- Onsite Services: Being part of the IAH Rental Car Center means services are consolidated and readily accessible upon arrival at the airport, including the rental counter and vehicle lot.
- Accessibility: The facility ensures that all travelers can access the building and parking with ease, offering a Wheelchair accessible entrance and a Wheelchair accessible parking lot.
- Active Military Discounts: A significant highlight is the availability of discounts for military personnel and veterans. Avis proudly supports U.S. military veterans, active-duty military, National Guard & Reservists, and their immediate families, often through partnerships like WeSalute+ (Veterans Advantage), which can provide substantial savings on rental rates.
- Variety of Vehicles: The extensive fleet includes electric vehicles (EVs) and hybrid cars, offering eco-conscious options alongside traditional gasoline vehicles and larger SUVs and vans suitable for Texas’s wide-open roads.
- 24/7 Availability at IAH: As an airport location, this facility is typically open 24 hours a day, 7 days a week, accommodating all flight schedules, a necessity for a major international airport like IAH.
For bookings, inquiries, or assistance related to a rental, customers can reach the Avis Car Rental location at George Bush Intercontinental Airport using the following details:
Address: 17330 Palmetto Pines, Houston, TX 77032, USA
Phone: (281) 443-5800
Mobile Phone (Direct Line): +1 281-443-5800
Choosing a car rental at a major hub like IAH is a critical step in any Texas travel plan, and Avis offers a mix of convenience and options that are worth considering. The biggest draw of this location is its sheer convenience and operational capacity. Being positioned right at George Bush Intercontinental Airport, accessible via a dedicated shuttle, means you can transition from the airport to the driver's seat with minimal delay compared to off-site locations. For those flying in, this is an undeniable advantage.
The extensive vehicle selection, ranging from economical small cars to large passenger vans and SUVs, ensures that almost every traveler’s need is met—whether you are a solo traveler on a quick business trip or a family requiring ample luggage space for a vacation in the Lone Star State. Furthermore, the provision of specific discounts for active military and veterans demonstrates a valuable commitment to service members and their families. The 24-hour operation is a vital feature for those with early morning departures or late-night arrivals. The accessibility features, including wheelchair-accessible entrances and parking, also make this a considerate option for all travelers.
However, as with any high-volume airport location, it is essential to proceed with a vigilant mindset. Customers have reported issues ranging from vehicles being poorly maintained (e.g., low on charge/gas, warning lights active) to confusing or aggressive attempts to upsell optional insurance or premium vehicle options. To ensure the best possible experience, local travelers and visitors should take proactive steps: inspect your assigned vehicle thoroughly before leaving the lot, verify the terms of your agreement and any added charges before signing, and confirm the operational status of specialized vehicles (like the charge level on EVs or hybrids). By combining the convenience and options of a major rental provider like Avis with careful attention to detail, you can secure reliable transportation to explore all that Texas has to offer.
Avis Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Location
Avis Car Rental
17330 Palmetto Pines, Houston, TX 77032, USA
Avis Car Rental Reviews
counterEVteslaprepaidcigarettecharging stationssmelltollpresidentiah rental car center
★ 5★ 4★ 3★ 2★ 1This was such a terrible rental experience. It was the worst that I’ve had of any company in any country where I have ever rented a car. Not only did the staff not care and it’s several instances be outright rude, but the cars were also in poor repair. It took to the fourth car I was assigned to have one that was actually roadworthy. The first one that was an electric vehicle that had less than 20 miles until it needed charged. When I let the counter person know that they told me to just charge it as soon as I left as if that was an acceptable way to pick up a rental car. The second vehicle was a hybrid and also had something flashing saying it needed charged. I attempted to drive that one, but could not even leave the parking garage as it was making loud screeching noises and jerking front and back. The third car was a Jetta that was low on gas, had a check engine/change oil light on, and smelled terrible. Oh, and the Jetta was also blowing hot air instead of any air conditioning. The fourth vehicle was a gas vehicle which did run. It did smell very strongly of cigarettes and I had to get napkins to clean the inside of the window that was very muggy and wiped the smoke. The key fob was also broken, and I had to keep it in a Ziploc to not lose the pieces. Since the vehicle had switched so many times, my scan exit pass did not work. The extremely rude lady at the exit screamed and cursed at me and told me that she had to get out of her seat due to my incompetence and if she got it to scan after I could not that she was going to slap me. She could not get it to scan either so then she became a little bit nicer upon determining it was not my fault, but was still very rude. I would not expect such treatment even at the most budget of car rental rentals but I definitely would not expect such terrible treatment and such bad cars from Avis. I’m part of president’s club and considering switching brands forever after this experience. Oh, and I forgot to note that to even have the option of a gas car after having multiple uncharged electric vehicles offered to me I had to pay an additional $10 a day. Evidently getting a functional vehicle is not included with the base rental price. Terrible!
Oct 05, 2025 · Ashli KurianI had a very poor experience renting from this Avis location. Upon pickup, I was forced into an EV that was barely charged (only ~8% battery). This meant I had to waste extra time going back to the rental office and swap into a different vehicle — creating unnecessary hassle after a long travel day.On top of that, Avis added extra insurance coverage without my knowledge or consent. I never signed for it, yet it appeared on my bill. This feels dishonest and predatory, and it left me with the impression that they take advantage of customers who are in a rush or not reading every line under pressure.Overall, the service was disappointing, the process was stressful, and I cannot recommend this location. Avis needs to do much better in ensuring transparency and providing vehicles in proper condition.
Sep 11, 2025 · Peter HollaenderBundled a flight/Avis rental car 3 months in advance. When we got to the rental car center at IAH, there were about 10 people in line at Avis (first clue) as the other car rental places all had short lines. We stood in line for about 15 minutes. There were 4 employees standing around behind the counter. Finally, a woman in line went up and asked an employee what the wait was. Her response, there were no cars available. None. Not one time did an employee make an announcement to us in line. They didn't even look up from whatever they were looking at. But they sure were talking amongst themselves and snacking on food. Our package was nonrefundable. We ate the money and went to Dollar/Thrifty. They were AWESOME. Will never use Avis again. Even if they are the last rental car on earth. I would rather walk.
Sep 30, 2025 · Lisa ArmstrongI rented a car back in June from Avis. When I arrived, there were no car options and the only thing available, despite my Avis status was a car below the level I booked. After the rental, I submitted the survey emailed to me and noted that there was no car selections and had long wait times. A few days later I got an email from the manager Garey Salmeron apologizing for the wait and offering an upgrade for my next reservation. Fast forward to two weeks ago, I booked a reservation and emailed Garey back with my reservation information. I got no response. Ended up canceling the Avis reservation and booked with Sixt for over $100 cheaper and a nicer car. Maybe I would have had a better experience at Avis this time around but not going to take the chance at this point. I spend a lot of money annually for car rentals and tried to stay loyal to one brand but I can't handle inconsistency.
Sep 30, 2025 · Menachem FishmanHighly don't recommend this location if you have any other options, however I think they know they are the only option for a late night car rental at IAH and use that to their advantage. I'll share my experience belowI arrived at the Avis car rental desk at 12:30 AM as reserved the car rental line was ridiculously long, after waiting an hour and 15 minutes in line I was assigned the car I had agreed to. I was frustrated that we had to wait in line, but the agents at the desk where doing their best and where very nice to me so I understood it was not their fault.I then proceeded to the parking lot to pick up the car. When I arrived at the assigned spot there was no car. I walked around the entire parking lot at 2AM searching for the car with the license plate assigned. It was not in the AVIS parking lot. I returned to the front desk and told them that I could not find the assigned car. They gave me 2 more spots to check, I then want back to the parking lot and looked at both spots for the car which was not there.It was now 2:30 AM when I was supposed to pick up my car at 12:30 AM. I went back to the desk and showed them the pictures of the empty spot. They said they didn't have any inventory and looked to see if there was availability. Told me all they had left was a minivan and I told them I would take whatever was available. Didn't arrive at my destination until 3 AM but was relieved I had a rental car after they had announced they had no more inventory.I was ready to leave it there, I understand that circumstances can be tough for a business and those working where doing their best. But then I received a receipt that charged me nearly the double the rate I had originally agreed to and included a refuelling charge after the minivan was returned with a full gas tank. I currently have a ticket open with customer service and am waiting to hear back. Extremely disappointed in Avis, have never had a worse car rental experience. Avoid this location if you can.
Apr 30, 2025 · Whitney Kelly
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