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Carvel Car RentalCar Rental Near MeTexasHarris CountyHoustonIah / Airport AreaCar Rental in Palmetto PinesAvis Car Rental
Avis Car Rental ico

Avis Car Rental
- 17330 Palmetto Pines, Houston, TX 77032

Car rental agency, Van rental agency ★3.0

17330 Palmetto Pines, Houston, TX 77032, USA

3.0
This was such a terrible rental experience. It was the worst that I’ve had of any company in any country where I have ever rented a car. Not only did the staff not care and it’s several instances be outright rude, but the cars were also in poor repair. It took to the fourth car I was assigned to have one that was actually roadworthy. The first one that was an electric vehicle that had less than 20 miles until it needed charged. When I let the counter person know that they told me to just charge it as soon as I left as if that was an acceptable way to pick up a rental car. The second vehicle was a hybrid and also had something flashing saying it needed charged. I attempted to drive that one, but could not even leave the parking garage as it was making loud screeching noises and jerking front and back. The third car was a Jetta that was low on gas, had a check engine/change oil light on, and smelled terrible. Oh, and the Jetta was also blowing hot air instead of any air conditioning. The fourth vehicle was a gas vehicle which did run. It did smell very strongly of cigarettes and I had to get napkins to clean the inside of the window that was very muggy and wiped the smoke. The key fob was also broken, and I had to keep it in a Ziploc to not lose the pieces. Since the vehicle had switched so many times, my scan exit pass did not work. The extremely rude lady at the exit screamed and cursed at me and told me that she had to get out of her seat due to my incompetence and if she got it to scan after I could not that she was going to slap me. She could not get it to scan either so then she became a little bit nicer upon determining it was not my fault, but was still very rude. I would not expect such treatment even at the most budget of car rental rentals but I definitely would not expect such terrible treatment and such bad cars from Avis. I’m part of president’s club and considering switching brands forever after this experience. Oh, and I forgot to note that to even have the option of a gas car after having multiple uncharged electric vehicles offered to me I had to pay an additional $10 a day. Evidently getting a functional vehicle is not included with the base rental price. Terrible! - Ashli Kurian
Avis Car Rental Overview Photos Intro Detail Location Reviews

Avis Car Rental Photos

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Avis Car Rental Introduce

Introduction / Overview

For visitors and residents of the great state of Texas, reliable transportation is key to navigating the expansive urban areas and beautiful landscapes. When you need a trustworthy and flexible solution for getting around, a premier car rental service is often the best choice. Avis Car Rental, a widely recognized name in the industry, offers a substantial fleet and services designed to meet diverse travel needs right here in the Houston area, specifically catering to those flying into or out of George Bush Intercontinental Airport (IAH).

The Houston IAH location functions as both a dedicated car rental agency and a van rental agency, ensuring you can secure everything from a compact sedan for city driving to a spacious passenger van for group excursions. While the brand is global, this specific location focuses on providing the vehicles and support Texas travelers demand, aiming to streamline the process of getting you on the road quickly after a long flight or for your local business trip.

Whether you're visiting Houston for the thriving energy sector, exploring the Space Center, or embarking on a Texas road trip, this Avis location strives to provide a starting point for your journey. It is important for potential customers to note, however, that while Avis is a large, established brand, customer feedback on this specific location has highlighted occasional concerns regarding vehicle readiness, customer service interactions, and transparency regarding optional charges, particularly surrounding electric and hybrid vehicle availability and status. Reviewing your reservation details, vehicle condition, and final billing thoroughly upon pickup is always recommended to ensure a smooth experience.

Location and Accessibility

Strategically positioned to serve one of Texas's largest and busiest travel hubs, this Avis Car Rental office is conveniently located near George Bush Intercontinental Airport (IAH). Its proximity to IAH makes it a primary choice for airline passengers landing in Houston and needing immediate access to transportation.

The official address for this location is 17330 Palmetto Pines, Houston, TX 77032, USA. This address corresponds to the consolidated Rental Car Center at IAH, where all major rental companies operate. For airport arrivals, access is facilitated by dedicated shuttle buses that run frequently between the airport terminals (A, C, and E) and the Rental Car Center, providing a seamless transition from plane to car. Local renters also benefit from the facility's easy access to major Houston highways, including the Interstate 69 (I-69) and Beltway 8 (Sam Houston Tollway), which connect to all parts of the Greater Houston metropolitan area and beyond.

In terms of physical access, the location is designed with all customers in mind, featuring:

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
This commitment to accessibility ensures that travelers with mobility challenges can manage their rental process with greater ease and confidence.

Services Offered

As a full-service car and van rental agency, Avis at IAH provides a wide range of options to cater to individual, family, and business travel needs. The services are designed to offer convenience and flexibility for travelers in Texas. The main offerings include:

  • Extensive Vehicle Fleet: A broad selection of rental cars across various classes, including economy, compact, intermediate, full-size sedans, SUVs, luxury vehicles, pickup trucks, and convertibles.
  • Dedicated Van Rental: Specific options for groups or cargo needs, such as minivans (typically 7-8 passengers) and large passenger vans (typically 12 or 15 passengers, like the Ford Transit or Chevrolet Express).
  • Flexible Rental Options: Daily, weekly, and monthly (long-term) rentals are available, offering different rate structures depending on the length of your stay in Texas.
  • Optional Equipment Rentals: Customers can typically add accessories like GPS navigation systems to aid in navigating the Houston area and child safety seats (infant, toddler, or booster) for families traveling with young children.
  • Toll Payment Solutions: Services such as e-Toll are generally offered to allow renters to use electronic toll lanes on Texas roads (like the Sam Houston Tollway or Hardy Toll Road) without needing to stop for cash payments.
  • Payment Versatility: The location accepts multiple modern payment methods for convenience:
    • Credit cards
    • Debit cards (often with specific deposit or hold requirements)
    • NFC mobile payments (e.g., Apple Pay, Google Pay)
  • Avis Preferred Service: For members of their loyalty program, Avis typically offers expedited services, which can include skipping the counter at pickup for a faster departure, a valuable feature for busy Texas travelers.

Features / Highlights

This Avis location provides several customer-focused features that are particularly relevant to the Texas traveling public:

  • Onsite Services: Being part of the IAH Rental Car Center means services are consolidated and readily accessible upon arrival at the airport, including the rental counter and vehicle lot.
  • Accessibility: The facility ensures that all travelers can access the building and parking with ease, offering a Wheelchair accessible entrance and a Wheelchair accessible parking lot.
  • Active Military Discounts: A significant highlight is the availability of discounts for military personnel and veterans. Avis proudly supports U.S. military veterans, active-duty military, National Guard & Reservists, and their immediate families, often through partnerships like WeSalute+ (Veterans Advantage), which can provide substantial savings on rental rates.
  • Variety of Vehicles: The extensive fleet includes electric vehicles (EVs) and hybrid cars, offering eco-conscious options alongside traditional gasoline vehicles and larger SUVs and vans suitable for Texas’s wide-open roads.
  • 24/7 Availability at IAH: As an airport location, this facility is typically open 24 hours a day, 7 days a week, accommodating all flight schedules, a necessity for a major international airport like IAH.

Contact Information

For bookings, inquiries, or assistance related to a rental, customers can reach the Avis Car Rental location at George Bush Intercontinental Airport using the following details:

Address: 17330 Palmetto Pines, Houston, TX 77032, USA

Phone: (281) 443-5800

Mobile Phone (Direct Line): +1 281-443-5800

What is Worth Choosing

Choosing a car rental at a major hub like IAH is a critical step in any Texas travel plan, and Avis offers a mix of convenience and options that are worth considering. The biggest draw of this location is its sheer convenience and operational capacity. Being positioned right at George Bush Intercontinental Airport, accessible via a dedicated shuttle, means you can transition from the airport to the driver's seat with minimal delay compared to off-site locations. For those flying in, this is an undeniable advantage.

The extensive vehicle selection, ranging from economical small cars to large passenger vans and SUVs, ensures that almost every traveler’s need is met—whether you are a solo traveler on a quick business trip or a family requiring ample luggage space for a vacation in the Lone Star State. Furthermore, the provision of specific discounts for active military and veterans demonstrates a valuable commitment to service members and their families. The 24-hour operation is a vital feature for those with early morning departures or late-night arrivals. The accessibility features, including wheelchair-accessible entrances and parking, also make this a considerate option for all travelers.

However, as with any high-volume airport location, it is essential to proceed with a vigilant mindset. Customers have reported issues ranging from vehicles being poorly maintained (e.g., low on charge/gas, warning lights active) to confusing or aggressive attempts to upsell optional insurance or premium vehicle options. To ensure the best possible experience, local travelers and visitors should take proactive steps: inspect your assigned vehicle thoroughly before leaving the lot, verify the terms of your agreement and any added charges before signing, and confirm the operational status of specialized vehicles (like the charge level on EVs or hybrids). By combining the convenience and options of a major rental provider like Avis with careful attention to detail, you can secure reliable transportation to explore all that Texas has to offer.

Avis Car Rental Details

  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Avis Car Rental Location

Avis Car Rental

17330 Palmetto Pines, Houston, TX 77032, USA

Avis Car Rental Reviews

An average rating of ★3.2 from 2577 user reviews.

counterEVteslaprepaidcigarettecharging stationssmelltollpresidentiah rental car center

★ 5★ 4★ 3★ 2★ 1

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