Avis Car Rental

- 3600 Plymouth Rd, Ann Arbor, MI 48105

For residents across Michigan, the need for a rental car can stem from a variety of situations: a personal vehicle undergoing repairs, a business trip requiring a comfortable ride, or a much-anticipated vacation exploring our beautiful state. When choosing a car rental provider, Michiganders often seek a balance of convenience, reliability, and excellent customer service. Avis Car Rental, a globally recognized brand, has several locations throughout Michigan, including one conveniently situated on Plymouth Road in Ann Arbor. This article will provide a factual and detailed overview of the Avis Car Rental branch at 3600 Plymouth Rd, Ann Arbor, MI, drawing insights from real customer experiences to help local users make an informed decision.

The reality of car rental experiences can sometimes be a mixed bag, with individual branch performance significantly impacting customer satisfaction. While some renters may encounter seamless transactions, others might face unexpected challenges. This review will delve into the specifics of this Ann Arbor Avis location, exploring its accessibility, the range of services it typically offers, and, crucially, presenting both the positive and challenging aspects reported by local customers. Our aim is to give you, the Michigan resident, a comprehensive understanding to guide your next rental.

The Avis Car Rental branch at 3600 Plymouth Rd, Ann Arbor, MI 48105, USA, offers a prime location within Ann Arbor. Plymouth Road is a well-known and easily navigable thoroughfare on the north side of the city, providing excellent accessibility for residents of Ann Arbor and surrounding communities like Dixboro, Superior Township, and parts of Northfield Township. This location is particularly convenient due to its proximity to US-23 and M-14, major highways that connect Ann Arbor to other parts of Southeast Michigan, including Detroit, Brighton, and Flint.

Being situated at the DoubleTree by Hilton Ann Arbor North hotel, this Avis branch benefits from an established presence and is typically easy to find for those driving. The direct access from Plymouth Road simplifies the process of picking up and returning a vehicle, avoiding the complexities sometimes associated with airport-based rental counters. Their operating hours generally accommodate diverse schedules, with typical hours being Monday-Friday from 7:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 10:00 AM to 1:00 PM. It's always a good practice to confirm the exact hours for your specific rental day, especially around holidays.

As a well-established global car rental brand, Avis typically offers a wide array of services at its Ann Arbor - Plymouth Road location to meet the diverse needs of its customers. These commonly include:

• Extensive Vehicle Fleet: Avis generally provides a broad selection of vehicles, from fuel-efficient economy and compact cars suitable for navigating city streets, to comfortable mid-size and full-size sedans for daily commutes, spacious SUVs perfect for family trips or extra luggage, and minivans for larger groups. For those seeking a more premium experience, luxury vehicles might also be available.
• Flexible Rental Durations: Customers can usually choose from various rental periods, including daily, weekly, and monthly options, providing flexibility for both short-term needs (like a quick business trip or errand) and longer-term solutions (such as during vehicle repairs or extended stays).
• Insurance Replacement Rentals: A crucial service for many Michiganders, Avis often partners with insurance companies to provide temporary replacement vehicles for customers whose cars are in the repair shop following an accident or breakdown.
• One-Way Rentals: For travelers needing to pick up a car in Ann Arbor and drop it off at a different Avis location across Michigan or in another state, one-way rental options are typically available, offering greater convenience for varied travel plans.
• Avis Preferred Program: Frequent renters can benefit from the Avis Preferred loyalty program, which often includes perks like expedited service, the ability to bypass the counter for quicker pick-ups, and earning points towards future rentals.
• Optional Add-ons and Protections: To enhance the rental experience and provide peace of mind, customers can usually opt for additional features such as GPS navigation systems, child safety seats (infant, toddler, and booster options), and various protection plans including Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), and Personal Accident Insurance (PAI).
• Fuel Options: Avis typically offers flexible fuel options, allowing customers to prepay for a full tank of gas, have Avis refuel the vehicle upon return (often with a service charge), or return the car with a full tank themselves.

The provided customer reviews offer two starkly contrasting narratives for the Avis Car Rental at 3600 Plymouth Rd, Ann Arbor, highlighting both the potential strengths and significant weaknesses of this location:

• Efficient and Friendly Service (Positive Experience): One reviewer had a "great experience," praising the "friendly, efficient" staff who made the "pickup process quick and easy." This suggests that, when operating smoothly, the staff are competent and focused on customer satisfaction.
• Clean and Well-Maintained Vehicles (Positive Experience): The positive review also noted that the "vehicle was clean, in excellent condition, and ready to go when I arrived." This indicates a commitment to fleet quality and readiness, which is crucial for a pleasant rental.
• Smooth Return Process (Positive Experience): The return process was described as "just as smooth, with no hassle or delays," which is a key factor in overall customer satisfaction.
• Significant Delays and Unattended Desk (Negative Experience): Conversely, a highly critical review describes a chaotic scene: "No one was available at the desk," leading to "20 minutes of no help" and a line of "8 people waiting." This points to severe understaffing or a lack of attention at the counter.
• Poor Accountability and Communication (Negative Experience): The negative experience highlights a significant lack of accountability and communication. The customer heard their car was "stuck in the back" and expressed confusion about what that meant. The car even drove away at one point, indicating disorganization.
• Extended Wait Times (Negative Experience): Beyond the initial wait, the customer endured another "30 minutes" waiting outside for the car, leading to a "definitely not a positive experience" shared by "all the other people in line." This suggests systemic delays in vehicle preparation and delivery.
• Inconsistent Service Delivery: The dichotomy between the two reviews suggests a highly inconsistent service experience. While some customers may have a flawless interaction, others might face severe operational challenges, indicating variability in staffing levels, training, or management on different days or shifts.

For Michiganders in the Ann Arbor area looking to contact the Avis Car Rental on Plymouth Road, here is their direct information:

• Address: 3600 Plymouth Rd, Ann Arbor, MI 48105, USA
• Phone: (734) 663-9513
• Mobile Phone: +1 734-663-9513

Given the mixed customer feedback, it is highly advisable to call this branch directly well in advance of your reservation, especially to confirm your pickup time, vehicle availability, and any specific requirements. This proactive step might help mitigate potential issues related to staffing or car readiness.

For residents of Ann Arbor and the wider Michigan community, Avis Car Rental at 3600 Plymouth Rd presents a convenient location and the typical array of services one would expect from a major rental brand. When the branch operates efficiently, as evidenced by positive feedback, customers can enjoy a quick, easy, and hassle-free rental experience with a clean and well-maintained vehicle. This level of service is precisely what Michiganders seek for reliable transportation.

However, the starkly contrasting negative review cannot be overlooked. The reported significant delays, unattended customer service desk, lack of communication, and apparent disorganization point to serious operational inconsistencies. For locals relying on timely and straightforward service for crucial appointments, travel plans, or daily needs, these issues can lead to considerable frustration and inconvenience. The phrase "level of accountability is quite low" is a significant red flag.

Therefore, while some Michiganders might find this Avis location to be an excellent choice, it appears that the quality of service can be unpredictable. For those considering this Avis branch, it is strongly recommended to:

• Set Expectations: Be prepared for potential delays, especially during peak hours, and consider that experiences can vary widely.
• Communicate Proactively: Call the branch ahead of time to confirm your reservation and express any time sensitivities.
• Consider Flexibility: If your schedule allows for some flexibility, it might reduce stress in case of unexpected wait times.
• Have a Backup Plan: For truly time-sensitive needs, familiarizing yourself with nearby alternative transportation options or rental agencies could be a wise precaution.

In summary, while the Ann Arbor - Plymouth Road Avis Car Rental has the potential to provide a great rental experience, its reported inconsistencies mean that local Michigan users should proceed with awareness and proactive planning to ensure a satisfactory outcome.

Avis Car Rental

3600 Plymouth Rd, Ann Arbor, MI 48105, USA