Avis Car Rental

- 1721 Powder Springs Rd SW, Marietta, GA 30064

For residents of Georgia, particularly in the Marietta area, securing reliable and clean transportation is a key concern, whether it's for daily commuting, a family vacation, or simply when your personal vehicle is unavailable. Avis Car Rental is a globally recognized name in the industry, and their branch at 1721 Powder Springs Rd SW in Marietta, GA, aims to serve these needs. This article will provide a direct and factual look at this specific Avis location, offering insights from local customer perspectives to help you understand what you might encounter when considering them for your next car rental in Georgia.

Avis is known for its wide network and diverse fleet, striving to offer convenient solutions for various travel demands. However, the quality of service and vehicle condition can sometimes vary significantly from one location to another, even within the same major brand. For locals in Marietta, knowing the specific experiences of their neighbors at this particular branch can be invaluable in making an informed decision. This overview will detail the location's accessibility, the general services Avis provides, and, critically, highlight specific customer feedback that sheds light on the actual on-the-ground experience at this Marietta branch.

Choosing a car rental is not just about the price; it's about the entire experience—from booking to pick-up and return—and the peace of mind that comes with a reliable vehicle. We aim to present a comprehensive picture of the Avis Car Rental on Powder Springs Road to help you weigh your options effectively.

The Avis Car Rental branch at 1721 Powder Springs Rd SW, Marietta, GA 30064, USA, is situated along a well-traveled thoroughfare in Marietta. Powder Springs Road SW is a significant road that connects various parts of Marietta and the wider Cobb County area, making the location generally accessible for residents.

This placement allows for relatively easy access from different neighborhoods within Marietta, as well as from nearby communities such as Smyrna, Austell, and parts of West Atlanta. Being a corporate location, as indicated by Avis's own information, it typically operates with established procedures. The branch's listed hours are Monday to Friday from 8:00 AM to 6:00 PM, and Saturday and Sunday from 10:00 AM to 2:00 PM. This provides a window for pickups and drop-offs that caters to typical weekday and weekend needs, though it's important to note the earlier closing times on weekends and potential for issues if arrival is too close to closing, as highlighted by a customer review. Ample parking is likely available for customers arriving in their personal vehicles.

While the physical location on a main road contributes to its accessibility, the efficiency of operations and customer service upon arrival are equally crucial aspects of overall accessibility, and these are areas where customer experiences vary significantly at this particular branch.

Avis Car Rental, including its Powder Springs Rd SW Marietta branch, generally offers a standard suite of services common to major car rental companies. These services are designed to cater to a wide array of personal and business travel needs.

• Diverse Vehicle Fleet: Avis typically provides a broad selection of vehicle categories. This includes economical compact cars for efficiency, various sizes of sedans (mid-size, full-size, luxury) for comfort and different group sizes, SUVs for more space and varied terrain, minivans for larger families, and sometimes specialized vehicles like convertibles. The actual availability at the Marietta branch depends on their current inventory.
• Short-Term and Long-Term Rentals: Customers can typically rent vehicles for durations ranging from a single day to several weeks or even months, offering flexibility for varied travel plans, including temporary car replacements.
• Avis Preferred Program: For frequent renters, Avis offers the Preferred program, which aims to provide benefits such as faster reservations, expedited pick-ups by bypassing the counter at select locations, and opportunities for vehicle upgrades, though effectiveness at this specific branch may vary based on customer experiences.
• Optional Add-ons: Various optional services and equipment are usually available for an additional charge. These commonly include GPS navigation systems, child safety seats (infant, toddler, booster), satellite radio, and the option to add additional authorized drivers.
• Protection Options: Avis offers various protection products, such as the Loss Damage Waiver (LDW), which can limit or waive financial responsibility for damage or theft of the rental car, and supplemental liability insurance (LIS). Renters should always review their personal auto insurance coverage and credit card benefits to avoid unnecessary purchases.
• Fuel Options: Customers are typically given choices for refueling, including returning the car with a full tank, purchasing a full tank upfront (prepaid fuel option), or having Avis refuel it upon return (for a per-gallon service charge, which can be considerably higher than market rates).
• Online Reservation and Management: Avis provides online platforms for booking, modifying reservations, and managing loyalty accounts, offering convenience for pre-trip planning.

Based on the highly critical customer reviews provided, the features and highlights of the Avis Car Rental at 1721 Powder Springs Rd SW in Marietta are unfortunately characterized by significant negative experiences rather than positive attributes. These customer accounts reveal crucial areas of concern for potential renters.

• Severe Vehicle Condition Issues: A major highlight, but a negative one, is the reported poor condition of vehicles. One customer received a "Suburban (Premier Vehicle) with 4 Bald Tires" and ended up on the side of the road "TWICE in 3 days." This is a critical safety and reliability issue, suggesting a lapse in vehicle maintenance and inspection protocols. Another customer noted their SUV was "so dirty and it smelled like straight up cigarettes" upon pickup, and a subsequent rental had a "damn trunk would not open." These incidents indicate a consistent problem with vehicle quality and cleanliness.
• Subpar Customer Service and Unhelpful Management: Customer interactions are described as extremely poor. An employee reportedly "kept hanging up on us and being very rude." The "Manager-Owner" explicitly stated "He can’t help me because he just rents cars and is not a mechanic" when confronted about the bald tires, showing a lack of accountability and problem-solving. This level of unhelpfulness is a significant negative highlight.
• Unfair Charges and Reimbursement Issues: The manager's decision to charge for "extra time" despite the customer spending "the majority of time on the side of the road" due to vehicle issues, and the ongoing "fighting... to get reimbursed for the brand new tire I had to buy," points to highly questionable billing practices and a reluctance to compensate for their operational failures.
• Unprofessional Conduct: The mention of an employee having his "dealer in there waiting on him to get off" and the manager's general attitude indicate a lack of professionalism and customer focus that significantly detracts from the rental experience.
• Harsh Policy Enforcement: The instance of being banned from future rentals due to a mother returning a car without gas (despite the customer's immediate call to rectify it) showcases an extremely rigid and unforgiving policy enforcement, even when the customer is attempting to resolve an issue proactively. This reflects a "customer is always wrong" culture.
• Inconsistent Cleanliness: Beyond the "cigarettes" smell, the general advice from customers to "check them cars throughly before you pull off because they are not cleaning them" directly contradicts expectations for a professional car rental service.

For any inquiries, reservations, or to address concerns with the Avis Car Rental branch at Powder Springs Rd SW in Marietta, GA, you can use the following contact details:

Address: 1721 Powder Springs Rd SW, Marietta, GA 30064, USA

Phone: (678) 354-2320

Mobile Phone: +1 678-354-2320

Operating Hours: Monday-Friday: 8:00 AM - 6:00 PM; Saturday-Sunday: 10:00 AM - 2:00 PM.

For residents of Georgia, particularly those in Marietta and the surrounding areas, assessing the suitability of Avis Car Rental at 1721 Powder Springs Rd SW requires a candid look at recent customer experiences. While the Avis brand carries a certain level of national recognition and the physical location offers local convenience, the provided customer reviews present significant concerns that heavily impact its suitability for locals.

On the surface, the branch’s location on Powder Springs Road SW offers geographical accessibility, which is a positive for locals needing a nearby car rental option without venturing far. Avis also typically provides a diverse range of vehicles and standard rental services that cater to various needs, from economy cars for short errands to larger SUVs for family trips. For those with Avis Preferred status, there's the theoretical benefit of faster service.

However, the overwhelming and consistent negative feedback from local customers casts a long shadow over these potential advantages. Reports of receiving vehicles with "4 Bald Tires" leading to roadside breakdowns, cars that are "so dirty and it smelled like straight up cigarettes," and even non-functioning features like a stuck trunk, are major red flags concerning vehicle quality, safety, and cleanliness. These issues are not just inconveniences but serious operational failures that can compromise a renter's safety and well-being.

Furthermore, the reported customer service issues—ranging from rude staff and being hung up on, to a manager who disavows responsibility for vehicle condition and then charges for time lost due to their own vehicle's failures—demonstrate a profound lack of professionalism and a "customer-is-always-wrong" mentality. The rigid enforcement of policies, even to the point of banning a long-time customer for a rectifiable issue (like an unleaded gas tank), underscores a disinterest in customer retention and problem resolution.

In conclusion, while Avis Car Rental at 1721 Powder Springs Rd SW, Marietta, GA, is physically present, the current public record of customer experiences indicates that it is *not* a reliably suitable option for locals seeking a safe, clean, and professionally managed car rental. For Georgians, who rely on dependable transportation, it would be highly advisable to "RUN AWAY FROM THIS PLACE," as one customer strongly suggested, and explore alternative local car rental providers that demonstrate a verifiable commitment to vehicle quality, transparent service, and genuine customer care. Your safety and satisfaction are paramount, and the available information suggests this location may fall short.

Avis Car Rental

1721 Powder Springs Rd SW, Marietta, GA 30064, USA