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Avis Car Rental Introduce
Avis Car Rental, located at the South Bend International Airport (SBN), is a widely recognized brand providing essential ground transportation services to both incoming travelers and local Indiana residents. Situated conveniently on airport grounds, this agency aims to offer a broad selection of quality vehicles, from compact sedans perfect for solo travel or short trips to spacious vans and SUVs capable of handling family vacations or group excursions across the Hoosier State.
The facility at 4643 Progress Dr is designed to offer efficient onsite services, minimizing the time between landing and driving away. As a major car rental agency, Avis provides modern amenities and flexible payment options, including acceptance of major credit cards, debit cards, and NFC mobile payments. Furthermore, the company proudly supports military personnel by offering active military discounts.
However, it is important for potential renters in the Indiana region to approach this location with an awareness of the experiences of other customers. While the brand is known globally, specific location feedback, such as reported difficulties in reaching local staff by phone and unexpected charges like undisclosed one-way rental fees, suggests renters should prioritize clear communication and diligently review all rental agreement details, especially concerning one-way travel and final billing, to ensure a smooth and transparent experience.
The Avis Car Rental agency is perfectly situated at 4643 Progress Dr, South Bend, IN 46628, USA. This address places the rental counter and vehicle staging area directly at the South Bend International Airport (SBN), typically in the dedicated car rental facility adjacent to the terminal. The supreme convenience of this location is its primary benefit, allowing customers to easily transition from the baggage claim area to their rental vehicle without the need for off-site shuttles.
Accessibility is a clear priority at this facility. Avis at SBN provides a fully wheelchair accessible entrance to the office area, ensuring all customers can comfortably enter and conduct their transaction. Dedicated wheelchair accessible parking lot spaces are also provided nearby, facilitating easy access to the vehicles and the rental counter for those with mobility challenges. The airport location means the facility benefits from the overall accessibility design of a major transportation hub, making it a functional choice for diverse customer needs.
Avis Car Rental at South Bend International Airport offers a comprehensive suite of rental and support services tailored for travelers and local users in Indiana. These services include:
- Diverse Vehicle Selection: The fleet encompasses a wide array of options, including Economy, Compact (like the Kia Soul), Intermediate (such as the Toyota Corolla or Toyota RAV4), Standard, Full-Size (like the Toyota Camry), Premium, and Luxury cars.
- Utility Vehicle Rentals: The agency also specializes in larger transport, operating as a dedicated Van rental agency, offering Minivans (like the Chrysler Pacifica), Full-Size SUVs (such as the Chevrolet Suburban), Standard SUVs, and specialty vehicles like Midsize Pickup Trucks and 12- and 15-Passenger Vans.
- Convenient Onsite Services: Customers benefit from the efficiency of onsite services, with the rental counter located within the airport terminal area.
- Flexible Payment Options: The facility accepts major Credit cards, Debit cards (under specific conditions, particularly at airport locations), and supports modern, quick transactions through NFC mobile payments.
- One-Way Rentals: Avis offers the option for one-way rentals, allowing customers to pick up a vehicle in South Bend and drop it off at an alternative Avis location, a necessary service for many business and long-distance travelers.
- Optional Protections and Features: Renters can choose from various optional add-ons, including Loss Damage Waiver (LDW), supplemental liability insurance, Personal Accident Insurance (PAI), GPS navigation, and child safety seats.
The Avis location at SBN includes several key features designed to appeal to the Indiana customer base:
- Active Military Discounts: The agency provides a program for veterans, active-duty military, National Guard & Reservists, and their families, often in partnership with organizations like WeSalute+, offering significant savings on their rental rates. This is a valuable benefit for the large military and veteran population in the region.
- NFC Mobile Payment Option: The acceptance of NFC mobile payments (such as Apple Pay and Google Pay) facilitates an extremely fast and contactless transaction at the rental counter, which is a major convenience for busy travelers.
- Debit Card Rental Policy: Avis generally accepts bank debit cards with the Visa or MasterCard logo for credit identification at most U.S. locations. However, for airport locations like SBN, renters will typically need to present proof of a ticketed return flight that coincides with the rental return to use a debit card at the time of pickup, or they may be subject to a credit check and a security hold.
- Premium and Specialty Vehicles: Unlike some agencies, Avis at SBN often carries a fleet that extends into higher-end and specialty vehicles, including Full-Size Hybrid vehicles and Premium Crossovers, offering a wider choice for those seeking comfort or a particular experience.
For reservations, inquiries about vehicle availability, or questions regarding rental policies and current operational hours at the South Bend location, please use the following contact details:
- Address: 4643 Progress Dr, South Bend, IN 46628, USA (Located at South Bend International Airport - SBN)
- Phone: (574) 234-1024
- Mobile Phone: +1 574-234-1024
It is strongly recommended that customers with specific questions, especially concerning the details of a reservation or unexpected charges, attempt to contact the local branch directly using the provided phone number. However, based on some customer feedback regarding unreturned calls, prospective renters may need to exercise patience or use the national customer service line as an alternative if the local line is unresponsive.
Avis Car Rental at the South Bend International Airport is an attractive option for Indiana users primarily due to its ultimate airport accessibility and vast fleet diversity. Its physical location, right on Progress Drive and within the terminal area, is a huge time saver for anyone flying into SBN. The sheer variety of vehicles, from a budget-friendly Kia Rio to a 15-Passenger Van or even a Tesla, means Avis is well-equipped to meet almost any transportation requirement, whether for a quick business stop or a large group heading to a sporting event.
The availability of an active military discount, coupled with the ability to use flexible, modern payment methods like NFC mobile payments, adds significant value and convenience. Furthermore, the explicit policy of accepting debit cards (for those with a coinciding ticketed flight) addresses a frequent need for many renters who prefer not to use a credit card.
However, users choosing this location should prioritize clear communication. Given the serious nature of some customer reviews detailing unexpected, undisclosed one-way fees and difficulties reaching staff for post-rental issues, it is paramount to get a written, final quotation for all charges, especially for one-way rentals, before signing the agreement. When these steps are taken—leveraging the convenience of the SBN location while meticulously verifying the final price—Avis offers a valuable, wide-ranging car rental solution for the Michiana region and beyond.
Avis Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Location
Avis Car Rental
4643 Progress Dr, South Bend, IN 46628, USA
Avis Car Rental Reviews
deskpick upflightSUVcounterreceiptcallprepaidsmokingemployee
★ 5★ 4★ 3★ 2★ 1I had a terrible experience with Avis. I accidentally left my AirPods in the rental car and have been trying to contact them for over two weeks — no one ever answers the phone or returns my calls. On top of that, the car they gave me was in awful condition and definitely not worth the price. Extremely unprofessional service. I would not recommend this location to anyone.
Oct 02, 2025 · Arun DasariThe South Bend and/or Cleveland airport Avis just charged me an undisclosed $400 one-way rental fee, making my 1 day rental (plus 2 hours) $782. I originally looked into renting and returning to South Bend which was quoted around $100 something. I then looked into a one way trip (which would enable me to avoid paying for a storage unit for the summer). That 1-way charge was around $300. I assumed the difference accounted for the 1-way fee (it was for the same car and the same 2 days). We picked up the car at the counter, no mention of an additional fee on top of what I paid. Also, no mention when we dropped it off. We just ended up getitng an email receipt disclosing the total amount. Avis customer service just says tough luck, we are sorry it wasn't disclosed to you. I can't believe they can get away with a sorry we charged you an extra $400 on top of your agreed upon price. I would have saved like $300 if I had just rented the storage unit and could have avoided the drive and gas money. I'll be renting from the Hertz family from now on.
Jun 17, 2025 · Ted HillenmeyerWe rented a 12 passenger van from South Bend for company coming to town and needed every bit of this space (for 10 people plus luggage!). We reserved the van well over a month in advance. We get a call an hour and a half before designated pick up time and they inform us that they don’t have a van. They gave us an excuse that we’ve heard before and now we’re scrambling at the last minute. Terrible, terrible service!
Oct 07, 2025 · Karre SmithReserved a luxury vehicle on September 8th 2025. When I arrived, they informed me that they don't have any luxury vehicles available and they placed me in an SUV instead.(Website lists "Genesis or something similar")When I picked up the vehicle, the gas mileage on the dash said 370 miles until empty. When I returned it, it was at 375 miles. The lady at the desk asked if I refilled the gas full, and I explained that I refilled it slightly above what I picked it up at. (I have before and after photos)The next day I checked my bank, and I see a $37 charge on my account. I called corporate customer service and they told me Avis charged me for gas. 1st off, 375 miles is almost a full tank, so how they charged me $37 to fill it when I paid $50 from empty is beyond me. 2nd, It was slightly above what I got it at and even after telling them that and offering proof, they still charged me. Customer service was nice enough to remove the charge and refund it fully.Do not fall into Avis's scam.Check your bank account.Take before and after photos.Or better yet, DON'T rent from Avis.Oh and I'm still waiting for my refund of the pirce difference between a luxury vehicle and the SUV. I was told it would be refunded automatically, but as of right now, I still see the full amount for the luxury vehicle on my account.DO BETTER
Sep 11, 2025 · Jesse fieldsI am giving only one star because there is no way to contact anyone at THIS LOCATION. No one picks up the direct number, it just forwards to the 800 number. I have filled out the lost and found report online regarding an item I forgot in the rental car. I have tried repeatedly to get in touch someone with NO RESPONSE! Very frustrated! UPDATE…I emailed as instructed and I have still gotten NO WHERE. Most likely I am communicating with robots that are repeating the same thing over and over. GOOD BYE AVIS
Sep 17, 2025 · Maureen Brady
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