Avis Car Rental

- Hilton Hotel, 939 Ridge Lake Blvd, Memphis, TN 38120

Hello, Memphis locals and fellow Tennesseans! In our dynamic city and across the Volunteer State, having access to reliable transportation is essential. Whether your personal vehicle is temporarily out of commission, you're welcoming business associates to town, or you're planning a weekend getaway, car rental services often fill a crucial gap. Today, we're taking an in-depth look at a specific Avis Car Rental location right here in Memphis: the branch situated within the Hilton Hotel on Ridge Lake Boulevard.

For residents and visitors alike, the convenience and quality of a car rental experience can significantly impact your day or your trip. Avis is a globally recognized brand, and this particular location offers a unique setup, being integrated directly into a prominent hotel. This article aims to provide a clear, factual overview of what you can expect from this Avis branch, drawing on publicly available information and real customer feedback to give you a comprehensive picture.

We'll cover everything from its precise location and accessibility to the range of services offered and what fellow customers have experienced. Understanding these details will help you determine if this Avis Car Rental branch is the right choice for your next vehicle needs in Tennessee, allowing you to navigate Memphis and beyond with confidence.

The Avis Car Rental branch in question is conveniently located within the Hilton Hotel at 939 Ridge Lake Blvd, Memphis, TN 38120, USA. This placement within a well-known hotel makes it a distinct and often accessible option for both hotel guests and local residents in the East Memphis area.

Ridge Lake Boulevard is situated in a prominent business and commercial district of Memphis. This area is known for its corporate offices, hotels, and retail centers, making the Avis location easily reachable from various parts of East Memphis, Germantown, and other nearby suburbs. Access from major roads like Poplar Avenue and I-240 is generally straightforward, which is beneficial for those driving to pick up their rental.

The advantage of being inside a hotel is that it often provides a more protected and perhaps upscale environment for transactions compared to standalone lots. For hotel guests, the convenience of having car rental services on-site is unparalleled. For locals, while it might not be a direct "neighborhood" branch in the traditional sense, its location within a prominent landmark offers clear directions and usually ample parking for personal vehicles while picking up a rental. It’s a location designed to be a convenient hub for both business and leisure travelers, as well as local residents needing a temporary vehicle solution.

• Diverse Vehicle Fleet: Avis typically offers a wide variety of vehicles to meet different needs. This includes economy cars for budget-conscious travel, compact and mid-size sedans for comfort, full-size cars, a range of SUVs (Intermediate, Standard, Full-Size, Premium Elite, Luxury crossovers), minivans for families, and sometimes specialty vehicles like convertibles. The aim is to provide options for various travel purposes within Tennessee and beyond.
• Flexible Rental Durations: Customers can book rentals for a single day, a weekend, weekly, or even monthly, offering flexibility for both short-term and extended transportation needs.
• Avis Preferred Program: For frequent renters, the Avis Preferred program offers expedited service, allowing members to bypass the counter at many locations, proceed directly to their car, and potentially earn points for free rental days or upgrades.
• Optional Add-ons: To enhance the rental experience, Avis provides a selection of optional add-ons. These often include GPS navigation systems, child safety seats (infant, toddler, booster), SiriusXM Radio, and various levels of damage waivers or protection plans.
• Roadside Assistance: All Avis rentals typically come with 24/7 roadside assistance, providing peace of mind in case of unexpected issues like flat tires or mechanical breakdowns.
• One-Way Rentals: Avis generally offers one-way rental options, allowing customers to pick up a vehicle at the Hilton Memphis location and drop it off at another Avis branch, whether elsewhere in Memphis, across Tennessee, or in a different state (subject to availability and applicable fees).
• Corporate Accounts and Business Solutions: As a branch located within a hotel that caters to business travelers, this Avis location likely supports corporate accounts and offers tailored business rental programs, providing streamlined billing and preferred rates for companies.
• Specific Opening Hours: According to available information, this location has specific opening hours, including limited Sunday hours (e.g., Sunday 9:00 AM - 12:00 PM; Monday - Friday 8:00 AM - 6:00 PM; Saturday 8:00 AM - 12:00 PM). It's crucial for customers to verify these hours, especially on weekends and holidays.

• Convenient Hotel Location: The primary highlight is its placement directly within the Hilton Hotel, offering extreme convenience for hotel guests and a familiar, upscale environment for all customers. This can be particularly appealing for business travelers or those seeking seamless integration with their accommodation.
• Brand Recognition and Standardized Fleet: As a major global car rental company, Avis generally maintains a fleet of relatively new and well-serviced vehicles, offering a wide selection of car types. Customers can typically expect a consistent quality of vehicle across various Avis locations.
• Potential for Service Issues (as per reviews): Customer reviews indicate significant issues at this specific location. Complaints include:
  • Unreliable Operating Hours: Customers reported being informed online or via phone that the location was open, only to find it closed upon arrival, leading to missed reservations and significant inconvenience.
  • Communication Problems: A lack of communication regarding changed reservations or unexpected closures was a major point of frustration.
  • Vehicle Quality Concerns: Customers received vehicles described as "smoky," "reek of weed," having "a major crack in the windshield," and being "dirty... with trash inside" and "maintenance required" lights on.
  • Billing Discrepancies: Instances of being "charged for Gas service" despite filling the tank, and unexpected higher charges for early returns were reported.
  • Lack of On-Site Management/Resolution: Customers reported being unable to resolve issues directly at the location, being told "no manager on site" or to call customer service, leading to further frustration.
• "We Try Harder" Motto: While Avis's corporate motto is "We Try Harder," the provided customer reviews suggest that this specific location may not consistently uphold this standard, presenting a significant point of concern for potential renters.

For inquiries, reservations, or to address any concerns regarding car rentals at the Avis Car Rental branch within the Hilton Hotel in Memphis, you can use the following contact details:

Address: Hilton Hotel, 939 Ridge Lake Blvd, Memphis, TN 38120, USA

Phone: (901) 761-5145

Mobile Phone: +1 901-761-5145

It is highly recommended that you call this location directly, especially to confirm their current operating hours, specific rental policies (including any identification requirements beyond a driver's license), and vehicle availability before planning your visit. Given the feedback, direct communication and confirmation are paramount for a smooth experience.

For residents of Memphis, Tennessee, and those visiting who might consider Avis Car Rental at the Hilton Hotel on Ridge Lake Boulevard, this location presents a mix of potential advantages and significant challenges. On the positive side, its placement within a prominent hotel offers unparalleled convenience, especially for business travelers staying on-site or locals living in the immediate East Memphis area who appreciate a centralized, easy-to-find pick-up point. The access to a globally recognized brand like Avis means a wide selection of vehicle types, from economical sedans for daily commutes to larger SUVs for family needs, and the potential benefits of the Avis Preferred loyalty program.

However, it is crucial for locals to be aware of the consistent and severe issues highlighted in recent customer reviews. Reports of incorrect operating hours, lack of communication regarding reservation changes, poor vehicle condition (including cleanliness and maintenance issues), and questionable billing practices are significant concerns. The inability to resolve issues directly at the branch, with customers being advised to call a general customer service line and no manager on-site, points to a potential gap in local customer support and accountability. For a community that values reliability and transparent service, these reported inconsistencies could lead to considerable frustration and inconvenience.

While the convenience of a hotel-based rental might initially appeal, the experiences shared by other Tennesseans suggest that potential renters should proceed with caution. It is advisable to thoroughly confirm all aspects of your reservation, including availability, vehicle condition, and specific rental terms, directly with this branch before committing. For Memphis locals, the suitability of this particular Avis location will largely depend on one's tolerance for potential operational inconsistencies versus the convenience of its placement. Given the feedback, exploring alternative Avis locations in the wider Memphis area or other rental providers might be a prudent step to ensure a smoother and more reliable car rental experience in Tennessee.

Avis Car Rental

Hilton Hotel, 939 Ridge Lake Blvd, Memphis, TN 38120, USA