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Avis Car Rental
- 501 S 20th St, Omaha, NE 68102

Car rental agency, Van rental agency ★3.0

501 S 20th St, Omaha, NE 68102, USA

3.0
**A Disheartening Avis Rental Experience**My mother and I visited the Avis location on Farnam Street expecting professional service, but instead encountered a CSR who:- **Spoke in a rude, snappy tone** from our first interaction- **Publicly embarrassed me** when asking about upgrades ("I already told you!")- **Failed to properly explain payment policies**, leading to:- Multiple declined payment attempts with my prepaid card- Having to rely on a friend to cover the rental last-minute- **Showed zero empathy** for the stressful situation they createdWhat hurts most is knowing this contradicts Avis's own customer service standards. Representatives should:✓ **Explain policies clearly** (like prepaid card restrictions) *before* payment attempts✓ **Remain patient** when customers ask legitimate questions✓ **De-escalate stressful situations**—not exacerbate them**The Real Cost**Beyond the financial inconvenience, this experience left us feeling:- Humiliated in front of other customers- Anxious about future rentals- Disappointed in Avis's oversight of employee conduct**Next Steps You Deserve**1. **Formal complaint** to Avis corporate (reference date/location)2. **Request retraining** for that CSR3. **Compensation consideration** for the distress causedHeather did it again this happened on June 26,2025 - Tony Boynton
Avis Car Rental Overview Photos Intro Detail Location Reviews

Avis Car Rental Photos

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Avis Car Rental Introduce

For residents and visitors navigating the diverse landscapes of Nebraska, from the bustling city of Omaha to its serene rural routes, having access to reliable transportation is key. Whether you're planning a family vacation to the Henry Doorly Zoo and Aquarium, a business trip downtown, or simply need a temporary vehicle while yours is in the shop, a trustworthy car rental service can make all the difference. In Omaha, Avis Car Rental stands as a well-known option, aiming to provide vehicles for a variety of needs. This article will delve into what you can expect from the Avis Car Rental location at 501 S 20th St in Omaha, focusing on its offerings and suitability for local users in Nebraska.

Avis is a globally recognized name in the car rental industry, and their presence in Omaha aims to uphold their brand's reputation for offering a wide selection of vehicles and convenient services. Understanding the unique travel demands within Nebraska, this particular Avis branch strives to cater to both individual and corporate clients, ensuring they have the right vehicle for their journey, big or small. From compact cars perfect for city parking to SUVs capable of handling Nebraska's diverse weather conditions, the goal is to equip you with the transportation you need.

Location and Accessibility

The Avis Car Rental branch is conveniently located at 501 S 20th St, Omaha, NE 68102, USA. This downtown Omaha address places it in a central and easily accessible part of the city. Being situated on South 20th Street means it's generally straightforward to reach from various parts of Omaha, whether you're coming from residential neighborhoods, business districts, or other local landmarks.

Its proximity to major city arteries and downtown attractions makes it a practical pick-up or drop-off point for those commuting within Omaha or venturing out to other parts of Nebraska. For individuals relying on public transport or ride-sharing services to reach the rental office, the central location helps minimize travel time and complexity. The branch operates with regular business hours throughout the week, including shortened hours on weekends, making it feasible for pickups and returns at various times. The location is also noted for having a wheelchair-accessible entrance and car park, aiming to accommodate all customers.

Services Offered
  • Diverse Vehicle Fleet: Avis in Omaha offers a wide selection of vehicles to suit different needs, including economy cars for budget-conscious travelers, midsize and full-size sedans for comfortable city driving, various SUV models for more space or rugged terrain, and even minivans or passenger vans for larger groups or families traveling across Nebraska. Luxury and specialty vehicles may also be available for those seeking an upgrade.
  • Online Reservations: Customers have the convenience of booking their preferred vehicle online through the Avis website, which can help streamline the pickup process upon arrival.
  • Flexible Rental Durations: Whether you need a vehicle for a quick day trip, a weekend getaway, a full week, or an extended period, Avis generally provides flexible rental terms to match your schedule.
  • GPS Navigation Systems: For those unfamiliar with Nebraska's roads, GPS devices are often available as an add-on to help you navigate with ease.
  • Child Safety Seats: To ensure the safety of younger passengers, child safety seats can typically be rented with your vehicle.
  • Roadside Assistance: Avis typically offers roadside assistance programs to provide support in case of unexpected vehicle issues during your rental period, offering a degree of peace of mind while driving through Nebraska.
  • Various Payment Options: While it is crucial to note their policy on debit cards and credit checks (often requiring a credit card for the hold and sometimes a credit check for debit card use at non-airport locations, plus additional identification), they generally accept major credit cards for payment. Prepaid debit and gift cards are usually accepted only at the time of return, not for initial hold.
Features / Highlights
  • Variety of Car Classes: A significant highlight is the range of vehicle sizes and types, catering to various travel purposes. From compact cars ideal for navigating downtown Omaha to SUVs perfect for a trip to the sandhills, the selection aims to meet diverse local demands.
  • Accessibility Features: The branch at 501 S 20th St offers a wheelchair-accessible entrance and car park, demonstrating an effort to be inclusive for all customers. Avis also offers "Avis Cares® Program" services such as hand controls and spinner knobs for drivers with disabilities, which can be reserved in advance.
  • Corporate Location: Being a corporate location implies adherence to Avis's standard operating procedures and a direct connection to their larger network, which can sometimes mean greater consistency in service and vehicle availability compared to franchise locations.
  • Potential for Deals and Discounts: Avis frequently offers various promotions, including discounts for AARP members, seasonal sales, and free upgrades on select vehicles, which can be beneficial for local Nebraska renters looking for cost-effective options.
  • Customer Service Efforts: While some customer reviews indicate areas for improvement in specific interactions, it's important to recognize that, like any service provider, individual experiences can vary. The company's stated policies emphasize clear explanations and customer support, and many customers do have positive rental experiences. The goal is always to address concerns and strive for customer satisfaction.
Contact Information

To connect with the Avis Car Rental branch in Omaha, NE, you can use the following details:

Address: 501 S 20th St, Omaha, NE 68102, USA
Phone: (402) 342-3896
Mobile Phone: +1 402-342-3896

These contact numbers allow you to reach the local team directly for reservations, inquiries about policies (especially regarding payment methods or specific vehicle availability), or any immediate assistance you might need regarding your rental in Omaha.

Conclusion: Why this place is suitable for locals

For those living in or visiting Nebraska, particularly in the Omaha metropolitan area, Avis Car Rental at 501 S 20th St presents a viable and often convenient option for securing a rental vehicle. Its prime downtown location offers excellent accessibility, making it an easy choice for residents who need a car for a variety of reasons, from daily commuting needs to weekend excursions. The ability to quickly pick up a rental without having to travel far across the city is a significant benefit.

The range of vehicles available, from fuel-efficient cars suitable for solo trips to spacious vans for family outings to attractions like the Omaha Children's Museum or excursions to rural Nebraska, means that the branch aims to cater to diverse local demands. This flexibility in vehicle choice ensures that you can find a rental that precisely matches your specific requirements, whether it's for practical errands or a leisurely drive.

While individual experiences with customer service can vary, the overall infrastructure and range of services provided by Avis, including online booking, optional add-ons like GPS and child seats, and the availability of roadside assistance, contribute to a comprehensive rental experience. These features are designed to offer peace of mind and convenience, which are crucial for busy individuals and families in Nebraska. For locals seeking a reputable brand with a strong presence and a wide selection of vehicles, Avis Car Rental in downtown Omaha remains a go-to choice, providing the means to explore all that Nebraska has to offer.

Avis Car Rental Details

  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • Credit cards

Avis Car Rental Location

Avis Car Rental

501 S 20th St, Omaha, NE 68102, USA

Avis Car Rental Reviews

An average rating of ★3.8 from 267 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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