Avis Car Rental

- 1425 Southlake Pkwy, Morrow, GA 30260

For residents and visitors in Georgia, particularly in the South Atlanta metropolitan area, the need for a reliable and accessible car rental service is a common one. Whether it's for business travel, a family vacation across the Peach State, or simply needing a temporary vehicle while your own is being serviced, having trustworthy transportation is key. Avis Car Rental, a globally recognized brand, has a presence in Morrow, GA, aiming to serve the local community's diverse car rental needs.

Avis is known for its extensive fleet and wide range of services, catering to both individual and corporate clients. The Morrow location at 1425 Southlake Pkwy positions it conveniently for those in Clayton County and surrounding areas, offering an alternative to the often-busier airport rental locations. They typically provide various vehicle classes, from economical sedans to spacious SUVs and minivans, aiming to meet almost any travel requirement.

However, like any service, individual experiences at specific branches can vary. For Georgians considering Avis Car Rental in Morrow, it's beneficial to understand not just the services offered by a large brand, but also the particular nuances of a local branch. This article will provide a detailed overview of the Avis Car Rental location on Southlake Parkway, drawing on general company offerings and available customer feedback to help you make an informed decision for your next car rental in Georgia.

The goal is to provide a balanced perspective, allowing potential customers to weigh the benefits of a major rental provider against specific branch-level considerations. For locals seeking dependable and efficient car rental solutions in the Morrow area, knowing what to expect is the first step towards a smooth rental experience.

Avis Car Rental is located at 1425 Southlake Pkwy, Morrow, GA 30260, USA. This location is strategically placed in Morrow, a city in Clayton County, which is part of the extensive Atlanta metropolitan area. The Southlake Parkway address positions it conveniently near the Southlake Mall, a prominent local landmark, and provides good accessibility for residents and travelers.

The branch is situated off I-75, a major interstate highway running through Georgia, making it relatively easy to reach from various parts of the state, including downtown Atlanta, Hartsfield-Jackson Atlanta International Airport (ATL), and other suburban communities. Its proximity to major hotels like Quality Inn & Suites and Hampton Inn Atlanta also makes it convenient for out-of-town visitors.

The Avis counter at this location is described as being "inside building in back" on Southlake Parkway, between Southlake and Park Place, with vehicles available on-site. This setup implies a dedicated facility for car rentals. Avis also notes a "Pick-up Service Available" for customers, encouraging them to call the location directly to arrange this service, which can be a significant convenience for locals without immediate transportation to the rental office. Operating hours are typically Monday-Friday 8:00 AM - 6:00 PM, Saturday 9:00 AM - 3:00 PM, and Sunday 9:00 AM - 1:00 PM, though it's always wise to confirm.

Avis Car Rental, as a major global brand, offers a comprehensive suite of services designed to meet various transportation needs. The Morrow location at 1425 Southlake Pkwy typically provides the following:

• Diverse Vehicle Fleet: Customers can generally choose from a wide range of car classes, including economy cars for fuel efficiency, compact and intermediate vehicles for everyday use, full-size sedans for comfort, and SUVs (intermediate to large) for more space and capability. Minivans are also typically available for larger groups or families. The selection aims to cater to different travel purposes and passenger capacities.

• Flexible Rental Periods: Avis offers daily, weekly, and monthly rental options, allowing customers to choose a duration that best fits their needs, whether it's a short trip, an extended vacation, or a long-term business requirement.

• One-Way Rentals: For travelers who need to pick up a car in Morrow and drop it off at another Avis location (e.g., at Hartsfield-Jackson Atlanta International Airport or another city in Georgia or beyond), one-way rentals are generally available, offering significant flexibility.

• Insurance Replacement Rentals: Avis often partners with insurance companies to provide rental vehicles to individuals whose personal cars are undergoing repairs after an accident, a common service that many locals in Georgia might need.

• Optional Add-ons: Customers can enhance their rental experience with various optional additions, such as GPS navigation systems, child safety seats (infant, toddler, booster), SiriusXM® radio, and extended roadside assistance. Additional driver options are also typically available.

• Avis Preferred Program: For frequent renters, Avis offers loyalty programs like Avis Preferred, which can provide benefits such as expedited service, skipping the counter, vehicle upgrades (when available), and earning points for rentals.

• Used Car Sales (Avis Car Sales): It's important to note that a separate entity, Avis Car Sales, also operates in Morrow, often at or near the same location. This service sells used vehicles from the Avis rental fleet, providing another option for locals looking to purchase a pre-owned car. Reviews for Avis Car Sales in Morrow generally appear to be more positive, highlighting good pricing, professional sales staff (e.g., Joel, Gary, Ted), and a smooth buying process with included warranties.

While Avis is a reputable national brand, specific customer experiences at the Morrow location highlight certain features and challenges:

• Brand Recognition and Network: As part of a major rental car company, customers benefit from the extensive Avis network, which typically ensures vehicle availability, professional standards, and the ability to pick up and drop off at various locations nationwide. This is a general strength of the Avis brand.

• Online Reservation System: Avis provides a robust online platform for reservations, allowing customers to check availability, rates, and book vehicles in advance, often with options for pre-payment and membership benefits.

• Reported Issues with Local Branch Operations: The provided customer reviews for the 1425 Southlake Pkwy rental counter reveal significant operational challenges. These include:

  • Early Closures/Unreliable Hours: A customer reported arriving before closing time to find the doors locked and being told the location "close the location early all the time." This points to a severe issue with adhering to stated business hours and a lack of communication with customers.

  • Lack of Vehicle Availability Despite Reservations: Another customer experienced a multi-day delay in receiving a reserved vehicle ("it is 5/2 and still no car" for a 4/29 reservation), particularly problematic for "Uber Rental" requests where a vehicle is essential for livelihood.

  • Poor Customer Service and Communication: Reviews describe staff as "unapologetic, unwilling to assist and unprofessional," with instances of "lying to customers over the phone" and giving the "run around." This indicates a breakdown in direct customer interaction at this specific location.

  • Pricing Discrepancies: A customer was told they would have to pay significantly more ($60 more a day) to rent from the airport after the Morrow location's issues, suggesting a lack of flexibility or consideration for inconvenienced customers.

• Positive Experiences for Avis Car Sales (Separate Entity): It's critical to distinguish. Reviews for "Avis Car Sales in Morrow, GA" (which sells used Avis fleet vehicles) are overwhelmingly positive, praising sales staff like Joel, Gary, and Ted for their professionalism, helpfulness, transparency, and competitive pricing. This suggests a different customer experience depending on whether one is renting a car or buying a used one from the associated sales office.

For general inquiries and reservations at Avis Car Rental in Morrow, GA, you can use the following contact details:

Address: 1425 Southlake Pkwy, Morrow, GA 30260, USA

Phone: (678) 422-9979

Mobile Phone: +1 678-422-9979

Given the reported issues, it is highly advisable for potential customers to call ahead to confirm operating hours and vehicle availability, even with a reservation. For sales inquiries related to purchasing used vehicles from the Avis fleet, a separate sales department phone number (often found online for "Avis Car Sales Morrow") may be more appropriate.

For locals in Morrow and the greater Georgia region, evaluating Avis Car Rental at 1425 Southlake Pkwy requires a nuanced understanding, distinguishing between the reputable Avis brand and the specific operational challenges reported at this particular branch.

On one hand, the Avis brand itself offers the advantages of a vast fleet, diverse vehicle options, and a nationwide network. For Georgians who travel frequently or need one-way rentals across the state or country, the inherent flexibility of a major rental company is appealing. The convenience of a local branch near major highways like I-75 and popular spots like Southlake Mall is also a plus for accessibility, offering an alternative to airport locations that might be more expensive or distant for daily use.

However, the suitability of this specific Morrow location is significantly impacted by severe customer service issues documented in recent reviews. Reports of early closures, unfulfilled reservations, unapologetic staff, and misleading information are critical concerns that directly affect a local's ability to rely on the service. For someone whose "livelihood" depends on a rental, as in the case of an Uber driver, these operational failures are not just inconveniences but can lead to substantial financial hardship.

It's also important for locals to note the distinction between the rental counter and "Avis Car Sales of Morrow" which often shares the same physical vicinity or is related. Reviews for Avis Car Sales are markedly positive, indicating a strong performance in selling used vehicles from their fleet, with praise for sales staff and the buying process. This suggests that while the car buying experience might be positive, the car rental experience from this specific Avis branch has been problematic for some.

In conclusion, while the Avis brand carries a certain expectation of quality and convenience, locals considering the 1425 Southlake Pkwy, Morrow rental location should proceed with caution. It is crucial to confirm all details directly, ideally well in advance, and be prepared for potential inconsistencies in service delivery based on past customer feedback. For reliable and seamless car rental in Georgia, locals might need to consider verifying the latest branch-specific reviews or exploring alternative Avis locations or other rental providers to ensure their transportation needs are met without unexpected hurdles.

Avis Car Rental

1425 Southlake Pkwy, Morrow, GA 30260, USA