Avis Car Rental Photos










Avis Car Rental Introduce
Introduction / Overview
For Houstonians and visitors needing reliable, quality transportation in the heart of the city, the Avis Car Rental branch located on the Southwest Freeway serves as a convenient and well-known option. As a comprehensive Car rental agency and Van rental agency, this location is backed by the vast resources and reputable fleet of the global Avis brand. The agency is prepared to service a wide array of needs, from local daily drivers and corporate rentals to larger vehicles for family trips across Texas or group excursions.
The inventory typically includes an extensive selection of late-model cars, SUVs, and vans, ensuring customers can find the right fit for their purpose and budget. Key benefits of renting from this location include accessibility features and valuable cost-saving opportunities, such as Active military discounts for those who qualify. While the national brand sets high standards for fleet maintenance and vehicle quality, prospective customers should pay close attention to the specific policies of this "neighborhood" branch. Customer feedback indicates that vehicle availability, particularly for specialty or premium models (like electric vehicles), may be strictly subject to payment methods, such as a requirement for a major credit card over a debit card for certain groups. Renters are advised to confirm these specific terms, along with the availability of their reserved vehicle class, by calling the branch directly prior to arrival to ensure a seamless rental experience.
Location and Accessibility
The Avis Car Rental branch is strategically located at 9711 Southwest Fwy in Houston, TX 77074, USA. This placement is highly advantageous for local customers, situated between Beltway 8 (Sam Houston Tollway) and Bissonnet Street, right on the southbound frontage road of the bustling Southwest Freeway (I-69/US-59). Its positioning makes it easily reachable from the surrounding residential and commercial areas, making it a true 'neighborhood' location rather than a busy airport counter.
Accessibility is a notable feature of this branch, reflecting a commitment to serving all members of the Texas community. The facility offers both a Wheelchair accessible entrance and a Wheelchair accessible parking lot, ensuring that customers with mobility limitations can comfortably and conveniently access the rental counter and vehicle staging area. The easy highway access, combined with these thoughtful accessibility features, positions this branch as a straightforward and practical choice for reliable ground transportation in the southwestern quadrant of Houston.
Services Offered
This Avis location operates as a dual agency, specializing in both standard car rentals and larger capacity vans. Their services are structured to provide maximum flexibility and convenience for the local market:
- Broad Vehicle Selection: Offers vehicles across multiple classes, including Economy, Compact, Intermediate, Standard, Full-Size, Premium, and Luxury Sedans. The selection typically includes models like the Toyota Corolla, Volkswagen Jetta, Toyota Camry, and more.
- SUV and Specialty Vehicles: Provides a range of SUVs (Intermediate, Standard, Full-Size, and Premium SUVs like the Toyota Rav4 or Chevrolet Suburban) and specialty vehicles like Convertibles and Pickup Trucks, catering to all travel styles.
- Van Rental Services: Dedicated as a Van rental agency, stocking Minivans (e.g., Chrysler Pacifica) and Passenger Vans (e.g., Ford Transit 12- or 15-passenger vans) for group travel or large family use.
- Flexible Payment Acceptance: Accepts major Credit cards and Debit cards for the rental transaction. It is essential to note that debit card usage may be subject to additional scrutiny, credit checks, and restrictions on certain vehicle classes, such as premium or luxury cars, often requiring a standard credit card instead.
- Reservation and Booking: Facilitates both walk-in rentals and reservations made through the Avis global booking system, with options for 'Pay Now' discounted rates or 'Pay Later' flexibility.
- Optional Rental Products: Customers can add various supplementary services and products, including GPS navigation systems, child safety seats, optional loss damage waivers, and supplementary liability insurance.
Features / Highlights
The Avis Car Rental on the Southwest Freeway provides several specific features that are beneficial to the local Texas customer:
- Active Military Discounts: The branch honors Active military discounts, providing savings for U.S. military veterans, active-duty service members, National Guard & Reservists, and their immediate families, often through programs like WeSalute (Veterans Advantage).
- High Accessibility Standards: Features a Wheelchair accessible entrance and a Wheelchair accessible parking lot, ensuring ease of access for customers with disabilities.
- Debit Card Acceptance: Accepts both Credit cards and Debit cards for payments, offering flexibility, though customers using a debit card must confirm the policy regarding holds on funds and vehicle class restrictions.
- Local Neighborhood Location: Being situated off the Southwest Freeway’s frontage road, it provides a convenient alternative to the busy airport locations, often translating to quicker in-and-out service.
- Broad Fleet Access: Access to Avis’s wide-ranging fleet means customers can secure vehicles from economy to premium segments, as well as necessary larger vans.
- Customer Service Excellence: While individual experiences vary, a customer review specifically highlighted a staff member's "awesome" customer service, patience, and ability to help a renter close to the branch's closing time, suggesting potential for personalized attention.
Contact Information
To inquire about reservations, specific vehicle availability, or the current debit card policy, you may contact the Avis Car Rental branch directly:
Address: 9711 Southwest Fwy, Houston, TX 77074, USA (Located between Beltway 8 & Bissonnet)
Phone: (713) 271-2215
Mobile Phone: +1 713-271-2215
What is Worth Choosing
For Texas users in the Houston area, choosing the Avis Car Rental on the Southwest Freeway is an advantageous decision for several reasons, particularly if you are seeking a diverse fleet and specific discounts. The availability of Active military discounts through partnered programs provides a substantial benefit to service members and their families. This commitment to the military community is a major draw for eligible renters. Furthermore, the agency’s acceptance of both Credit cards and Debit cards adds a layer of convenience, although customers planning to use a debit card must be fully aware of the distinct policies—including credit checks, potential holds on funds, and restrictions on renting certain specialty or premium vehicles—to avoid disappointment at the counter, as highlighted by prior customer feedback.
The location’s excellent physical accessibility, with a Wheelchair accessible entrance and parking, ensures that the process of picking up or dropping off a vehicle is barrier-free. Unlike large airport hubs, this neighborhood location can often provide a more personal and quicker service experience. One customer's positive review highlights the potential for dedicated, patient service, a critical factor when dealing with travel plans. To make the most of your rental, it is highly recommended to call the branch using the provided phone numbers after booking online to confirm your vehicle class (especially for premium options) and to double-check that your payment method meets all the branch's requirements before making the drive to the Southwest Freeway location. This proactive step will ensure you benefit from Avis’s quality fleet and competitive pricing without encountering unexpected issues.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Location
Avis Car Rental
btwn Beltway 8 & Bissonnet, 9711 Southwest Fwy, Houston, TX 77074, USA
Avis Car Rental Reviews
pricesmanagementstarsmoneyelectric carunderstandingcredit cardcheckrespectfalse advertisement
★ 5★ 4★ 3★ 2★ 1Horrible experience.. I reserved a Mach E and ubered to this location after calling and confirming that they had the car available only to be told I had to chose between two identical compact cars because I only needed a debit card and for the Mach E I needed a credit card.. I felt judged as soon as I walked through the door and don't believe anything they said.. Thanks a lot Avis for wasting my time and money.. definitely false advertisement and profiling
Jun 14, 2025 · Oscar ScottAfter coming from and dealing with hertz all day they had no cars at all Courtney was awesome with her customer service everything was smooth sailing and she helped us out within an hour of closing she had so much patience and we appreciate you thanks again!!
Jun 06, 2025 · Cici LerchHere’s a Google review that captures your frustration and experiences with the company:---I **do NOT recommend** Avis Rental Car, and here's why:I booked a **gas vehicle** almost **20 weeks ago**, knowing I am currently homeless and away from my children, and I’ve had nothing but trouble ever since. I was told every single week, for the past **18 weeks**, that “sorry, we don’t have any cars for you.” For **5 months**—yes, five months—this went on. The lack of integrity from this location raises questions about the integrity of the entire company. They can’t even provide the car I **reserved and paid for**. This is beyond unacceptable.In addition to this, the issue with the **electric vehicles** is significant. If you’re planning to drive long distances, **do not rely on these electric cars**. The charging stations are few, and many don’t work properly, leaving you stranded or with limited options.I’ve paid **$7,434** over the past **18 weeks**, on time, but instead of getting what I reserved, I’ve been given excuses. **This is NOT acceptable** for a rental company. The women at the counter were kind, but the company's poor management and lack of follow-through is appalling.Moreover, **on January 25th**, I reported that the tires on my rental were dangerously low. The next day, the tires wouldn't hold air, and it turned out they were just worn out from the mileage. Yet the company **did nothing** to help—no tow, no reimbursement for the tolls I had to pay just to get the car back.The **lack of response** and care for safety is disturbing. Avis needs to realize that their renters are **real people** facing real problems. We deserve the **vehicles we reserved**, not misleading advertising, empty promises, and frustration.If this situation isn't resolved soon, I will be seeking legal counsel. **I am not asking for much**, just the car I was promised, and some accountability for this **unprofessional behavior**.I strongly advise you to **avoid Avis Rental Car**. This entire experience has been a nightmare, and **no one should have to go through this**.
Feb 13, 2025 · Kay WellsThey have had me on the road working for the past 6months now. My girl Carter always takes care of me, makes me feel right at home when I come into the location. Her and Carlos, best Avis team in Htown 💪🙏
Jan 10, 2021 · Steven Andrew MastroianniThey never have vehicles, doesn’t do courtesy calls for the people that have reservations . They short man just tells you he will call and never calls tell you pull up
Mar 29, 2024 · Bre Clay
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