Avis Car Rental Photos










Avis Car Rental Introduce
Introduction / Overview
For residents of Louisville, Kentucky, and those visiting the area, needing a rental car is a common occurrence, whether it's for business, leisure, or as a temporary solution when your personal vehicle is unavailable. Avis Car Rental, a well-known name in the rental industry, has a branch located at 9040 Taylorsville Rd, Louisville, KY 40299. This particular location aims to serve the community's car rental needs, offering a variety of vehicles and services. However, like any local business, understanding the specific customer experiences and operational nuances of this branch is crucial for a smooth rental process. This article will provide a detailed overview of the Avis Taylorsville Road location, including its accessibility, the range of services typically offered by Avis, and important considerations for locals based on shared customer feedback, aiming to provide a factual and informative guide.
Location and Accessibility
The Avis Car Rental branch is situated at 9040 Taylorsville Rd, Louisville, KY 40299, USA. This address places it within the Stony Brook Shopping Center area, a familiar commercial hub for many Louisville residents, particularly those in the East End of the city. Taylorsville Road is a significant arterial route in Louisville, making the branch relatively accessible by car from various surrounding neighborhoods and even other parts of the city. While it is a "neighborhood" location, distinct from the busier airport branches, its placement within a shopping center area can offer some convenience for those combining errands. For locals, driving to this location is typically straightforward, and it serves as a common pickup point for those who do not require an airport rental. The standard operating hours for this Avis location are Sunday 12:00 PM - 5:00 PM; Monday - Friday 8:00 AM - 6:00 PM; and Saturday 9:00 AM - 1:00 PM. It is highly advisable to verify these hours, especially before making a trip, as holiday hours or unexpected changes can occur. Understanding the local traffic patterns around Taylorsville Road during peak times could also be beneficial for planning your arrival or departure.
Services Offered
- Diverse Vehicle Selection: Avis generally offers a wide range of vehicle categories, including economy, compact, intermediate, standard, and full-size cars, as well as SUVs (various sizes), minivans (e.g., 7-passenger and 12-passenger vans), and sometimes specialty or luxury vehicles. This variety is intended to meet different travel needs, from solo trips to family vacations.
- Flexible Rental Periods: Customers can typically opt for daily, weekly, or monthly rentals, providing flexibility for short-term use, extended trips, or long-term solutions when a personal vehicle is unavailable. Avis also offers specific long-term rental programs with potential cost savings for rentals over 15 days, extending up to 330 days.
- Online Reservations and Pre-check: Avis provides online platforms and a mobile app for making reservations, managing bookings, and often allows for a "pre-check" process to expedite pickup. While convenient, recent customer feedback suggests that confirming vehicle availability directly with the branch, especially for specific vehicle types like SUVs, is critical even after pre-checking.
- Avis Preferred Program: For frequent renters, the Avis Preferred loyalty program offers benefits such as expedited rental processes, priority service, and access to special offers or upgrades. This program is designed to streamline the experience for returning customers.
- Optional Add-ons: Customers can typically select various optional additions to their rental, including GPS navigation systems, child safety seats (infant, toddler, booster), satellite radio, and different fuel plan options (e.g., prepaying for a full tank or having Avis refuel).
- Insurance and Protection Plans: Avis offers various protection options like Loss Damage Waiver (LDW), Personal Accident Insurance (PAI), and others, which can provide coverage for damage to the rental vehicle or personal injury. Renters should always review their personal auto insurance coverage to avoid duplicate costs.
- One-Way Rentals: The option to pick up a vehicle at the Taylorsville Road location and return it to a different Avis branch, either elsewhere in Kentucky or in another state, provides flexibility for travelers with specific itineraries.
- Pick-Up Service: Some Avis neighborhood locations may offer a complimentary pick-up service, where they collect customers from a nearby location (within a specified radius and during business hours) and bring them to the rental office. It is always recommended to call the branch directly to confirm availability and arrange this service in advance.
Features / Highlights
- Broad Vehicle Categories: Avis aims to provide a wide array of vehicle types, ensuring customers in Louisville have options for various uses, from economical city driving to spacious family travel.
- Neighborhood Accessibility: The Taylorsville Road location, being a non-airport branch, is often more convenient for Louisville residents needing a vehicle for local purposes or as a temporary replacement for their own car.
- Online Tools and Loyalty Programs: The availability of online reservation systems and the Avis Preferred program are designed to offer a more streamlined and potentially rewarding experience for renters.
Contact Information
Address: 9040 Taylorsville Rd, Louisville, KY 40299, USA
Phone: (502) 499-9716
Mobile Phone: +1 502-499-9716
Conclusion: Why this place is suitable for locals
For Louisville residents in Kentucky, the Avis Car Rental branch on Taylorsville Road presents itself as a local option for vehicle rental needs. While customer experiences have unfortunately highlighted significant challenges with vehicle availability, particularly when reservations are pre-paid or for specific vehicle types like SUVs, it's crucial for locals to understand these potential issues upfront. Despite these concerns, the convenience of a neighborhood location, as opposed to an airport branch, remains a draw for those whose needs are localized within the city. Avis as a brand generally offers a comprehensive range of vehicles and services, including flexible rental periods and the Avis Preferred program, which could be beneficial for frequent renters. However, based on the provided customer feedback, it is strongly advised for any local planning to rent from this specific Taylorsville Road location to call ahead and confirm the immediate availability of their reserved vehicle, even after receiving a reservation confirmation. This proactive step could potentially save time, money (on alternative transportation), and unnecessary stress, ensuring that Louisvillians can still access the transportation they need, albeit with an added layer of verification. For those who prioritize a nearby rental option for their daily or short-term needs in Louisville, this Avis location is available, but with the clear understanding that direct communication regarding vehicle readiness is paramount for a satisfactory experience.
Avis Car Rental Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Location
Avis Car Rental
9040 Taylorsville Rd, Louisville, KY 40299, USA
Avis Car Rental Reviews
cleaningpricecallpayairportallergicSUVsmokefrustrationrude
★ 5★ 4★ 3★ 2★ 1Do NOT rent from this location. 2.3 rating for a reason. I prepaid my reservation, Uber’d here, and they told me they did not have my or any cars available. Told me to go elsewhere (like several other raters have said). I then had to uber elsewhere. Cost me $40 in Uber rides and I still do not have a rental car. Do not trust or rent from this Avis on Taylorsville Rd in Louisville for ANY reason.
Apr 12, 2025 · Nicolas ChavezA joke! Did not have my SUV, did a pre check on the day before and was not notified that they did not have an suv. This occurred on Sunday and during spring break, what an absolute joke and completely unprofessional. Could not find anything to accommodate me and my family. Absolutely ridiculous and they don’t even deserve a one star. Do better!
Mar 30, 2025 · Stephanie PayneReturned my rental on 10/16/22. The individual, who would not provide his name, greeted me and took my keys to check my car in. Upon looking at the car, he told me there was going to be a $450 cleaning fee for “Lots of Pet Hair” on the floorboards in the car. I told him there was never a pet in the car and there isn’t any pet hair in the car. He insisted there was and said an animal was in the vehicle but there was only hair on the floorboards. After going back and forth he then changed his toon that there were a few pieces but since he is allergic, they have to charge the $450 fee to have someone else detail it, since he can’t do it himself. I asked to see what he was speaking about even though I told him I already took photos before I walked in, which is when he changed his toon. Telling me that it actually was okay, and they will get it when vacuuming and a full detail isn’t needed. I did have him take me back to the car and he couldn’t really point it out specifically where the “lots of pet hair was.” Shady business practice if you asked me. Have yet to see if I will get charged this $450 cleaning fee but very much believe this is a scheme this location runs to bring in more revenue.
Oct 16, 2022 · Adam SchweitzerHorrible from start to finish. Didn’t have Tahoe I reserved 5-6 weeks in advance & I wasn’t contacted beforehand & the only vehicle options they had to offer instead of Tahoe were either too small & didn’t provide the space we needed or insanely huge & awful. So we got stuck with a huge White Chevy Industrial Econoline Van...basically a church bus 🚌. Tried to check out with my van & of course the price/total is wrong & not matching my reservation total...shocker. 2nd attempt at check out....total is still wrong but only higher by $20.00 and he can’t figure out why so he says he will adjust it off upon return. Ready for round 2...the return. Place is packed & only 1 guy working counter & 1 guy cleaning vehicles...geez. Anyway, guy goes out & looks at van for damage etc & comes back & tells me we had a cat in vehicle & they are gonna charge me detail fee. We did not have cat in vehicle but my parents we visited have 2 dogs so hair could have transferred from our bags to carpet. I thought he said detail fee was $50.00 & I was prepared to pay a reasonable fee just to be done with Avis so I said okay. He runs my card & I go to sign & the detail fee is $250.00!!!!...for a couple of hairs & some of which were my own hairs. What a freaking scam & joke this place is. After it was all said & done he removed the fee & I walked out of there only paying $20.00 more than my original quoted price/reservation. Guess he couldn’t figure out how to adjust that off like he said he would but whatever. I will never use them again and hope this saves someone some headache in the future. Oh...and if Avis sees this & wants to verify...my name/reservation was under Theresa Corder...my Gmail still has my married name. Tgearlds@gmail.com
Oct 13, 2020 · Theresa HuntThey will cancel your reservation on the day of your trip even though it's paid for. Then when you go to a different location they have different rules requiring a credit card. Had to cancel everything and booked with Enterprise, a better experience. Avis is poop.
Oct 01, 2024 · Rodrigo Mansilla
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