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Avis Car Rental
- 639 Thornton Rd, Lithia Springs, GA 30122

Car rental agency, Van rental agency ★3.0

639 Thornton Rd, Lithia Springs, GA 30122, USA

3.0
Never Again!!My family has rented from this Avis location for years and dealt with the manager, Ms. Cynthia, many times — unfortunately, the service has declined significantly over time. After this experience, we won’t be returning to this location and may be done with Avis altogether.Just like many of the other reviews mention, I found Ms. Cynthia to be rude, dismissive, and unprofessional — qualities that are unacceptable in a customer service manager.I booked a rental in early June for a 6/19 pickup. When I arrived, I was told there were no vehicles available and that none would arrive until the following day. I had a trip planned that I had to rearrange because only vehicle available was an SUV — but only if I paid $1,200 more. LOL.I was understandably frustrated, but I agreed to return the next day when they said a vehicle would be ready. I contacted Avis customer service, and they adjusted the reservation and refunded me for the missed day.As I was leaving, Cynthia actually said: “Please make sure you give me a good review on Google, I really need them.” Now I understand why.When I returned the car on the scheduled date with no issues, I assumed everything was settled. But days later, I noticed an additional $73 charge on my credit card. After multiple calls to Avis, I was told part of the charge was a $30 insurance fee — supposedly authorized by my husband when he picked up the car. However, he was misled. Cynthia asked him to agree to a $2.95 charge “just to help her out,” not disclosing it was a daily fee — something she conveniently failed to mention.Even worse, nobody — not even Avis corporate — could explain where the remaining $43 came from. After more calls and frustration, customer service agreed to refund the full amount and said Cynthia would be reported. I was also asked to send in a recording of the phone call where Cynthia was confrontational, loud, and downright disrespectful.I’ve never had such a terrible experience with any rental agency. If you value your time, money, and sanity — go to Enterprise or choose a different Avis location.Adding unauthorized charges to a customer’s credit card isn’t just bad service — it’s unethical. Even if it’s “only” $73, it’s the principle that matters.Please pay attention to the negative reviews…they are definitely telling the truth!!! - Shelley Faulk
Avis Car Rental Overview Photos Intro Detail Location Reviews

Avis Car Rental Photos

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Avis Car Rental Introduce

For many residents across Georgia, particularly in the bustling metro Atlanta suburbs like Lithia Springs, having reliable and accessible car rental options is fundamental. Whether it’s for a family vacation, a business trip, a temporary vehicle while yours is in the shop, or simply exploring the beautiful sights of our state, the need for a dependable rental car often arises. Avis Car Rental in Lithia Springs, GA, located on Thornton Road, stands as a well-known name in the industry, offering a wide array of vehicles and services designed to meet these diverse local needs. This article aims to provide a comprehensive and factual overview of this Avis location, helping Georgians understand what they can expect from their rental experience.

Avis is a globally recognized brand, synonymous with car rental services, and their presence in Lithia Springs extends their reach directly into the heart of Georgia's communities. While the brand is large, the local branch strives to cater to the specific demands and expectations of its immediate patrons. The blend of national strength and local service is what many Georgians look for when making their transportation choices, aiming for both reliability and convenience.

The choice of a car rental company is often influenced by factors such as vehicle availability, pricing transparency, and, crucially, customer service. For locals, these elements contribute significantly to a seamless and satisfactory experience. A local branch, being part of the community, often has a deeper understanding of regional travel patterns and preferences, which can sometimes lead to more tailored advice and quicker solutions.

This article will delve into the specifics of the Avis Car Rental branch at 639 Thornton Rd, Lithia Springs, GA 30122. We will cover its strategic location and accessibility within the Georgia landscape, detail the various services and vehicle types that are typically offered by Avis, highlight the features that are generally promoted by the brand, provide essential contact information, and finally, offer a balanced perspective on why this particular Avis location is suitable for local Georgians, drawing insights from both general brand reputation and specific customer feedback.

It's important for any local customer to have a clear picture of the services they are engaging with. By providing a factual and engaging narrative, we aim to equip you with the information needed to make an informed decision for your next car rental in Georgia. Avis, with its long-standing history, aims to provide a consistent service, adapting its offerings to the local market as much as possible.

Location and Accessibility

Avis Car Rental in Lithia Springs, GA, is strategically situated at 639 Thornton Rd, Lithia Springs, GA 30122, USA. This location is particularly advantageous for residents of Lithia Springs and surrounding areas in Douglas County, as well as those in the western suburbs of Atlanta.

Thornton Road (State Route 6) is a significant roadway that traverses Lithia Springs, providing direct access to the Avis branch. Its connection to major highways like Interstate 20 (I-20) makes it highly accessible. I-20 is a primary east-west interstate that links Lithia Springs directly to downtown Atlanta to the east and to other parts of Georgia and beyond to the west. This means customers traveling from Atlanta, Douglasville, Austell, or even further afield within the state, can reach the location with relative ease.

The 639 Thornton Rd address is typically part of a commercial area, which often includes other businesses and services, making it a familiar landmark for many locals. The facility itself is designed for efficient customer flow, with parking available for personal vehicles during the rental process. For those relying on GPS, the address is precise and leads directly to the Avis office.

While public transportation in Lithia Springs might not be as extensive as in the heart of Atlanta, the accessibility via major road networks ensures that the Avis branch is well-connected for those arriving by personal car, taxi, or ride-sharing services. Its proximity to Sweetwater Creek State Park, a popular local natural attraction, also makes it a convenient pick-up point for visitors planning to explore the area.

The operational hours for this Avis location are typically customer-friendly, with extended hours on weekdays and reduced hours on weekends, allowing flexibility for pick-ups and returns. It also generally offers a free pick-up service, where you can call the location directly to be picked up from a nearby area and brought to the rental office, a useful feature for locals who need transport to the Avis branch.

Overall, the Lithia Springs location of Avis Car Rental is designed for maximum convenience, allowing Georgians easy access to a broad range of rental vehicles without the complications often associated with airport locations.

Services Offered

Avis Car Rental in Lithia Springs, GA, provides a wide array of car rental services typical of a major national brand, catering to various transportation needs for both individuals and businesses in Georgia.

  • Diverse Vehicle Fleet: Avis offers a comprehensive selection of vehicles across various categories. This includes fuel-efficient economy and compact cars (like a Kia Rio or Chevrolet Spark) for budget-conscious travel, intermediate and full-size sedans (such as a Toyota Corolla or Chevrolet Malibu) for comfort, and premium or luxury cars (like a Chrysler 300 or Cadillac XTS) for enhanced style.

  • SUVs and Crossovers: For families, groups, or those needing extra space and versatility, Avis provides a range of SUVs, from standard (Ford Escape or similar) to full-size (Chevrolet Tahoe or similar) and premium models (Chevrolet Suburban or similar), many equipped with features like all-wheel drive.

  • Vans: Minivans (Chrysler Pacifica or similar) are available for larger families or small groups, and larger passenger vans (like 12- or 15-passenger Ford Transit vans) are typically offered for group events, sports teams, or corporate outings.

  • Trucks and Specialty Vehicles: Depending on the location and availability, pickup trucks (such as a Ford F-150) may be an option for hauling needs. Convertible sports cars or other specialty vehicles (like a Ford Mustang Convertible or similar) might also be available for leisure or special occasions.

  • Short-Term and Long-Term Rentals: Customers can rent vehicles for a single day, a weekend, a week, or even extended periods, with flexible long-term and monthly car rental options to suit various project durations or temporary transportation needs.

  • One-Way Rentals: Avis facilitates one-way rentals, allowing customers to pick up a vehicle in Lithia Springs and drop it off at a different Avis location within Georgia or across the United States, offering flexibility for interstate moves or travel plans.

  • Optional Extras and Add-ons: To enhance the rental experience, customers can choose from various add-ons such as GPS navigation systems, child safety seats (infant, toddler, booster), satellite radio, and various protection and insurance coverage options for peace of mind.

  • Avis Preferred Program: This loyalty program offers expedited service, allowing members to bypass the counter at many locations, choose their car from the lot, and earn points towards free rental days. This is a significant convenience for frequent renters.

  • Pay Now Options: Avis often provides discounts for customers who choose to pay for their rental online at the time of reservation, offering potential cost savings.

Features / Highlights

  • Extensive Fleet Options: Avis in Lithia Springs benefits from a large, nationally supported fleet, meaning customers generally have a wide selection of vehicle types to choose from, from economy cars to full-size SUVs and vans, ensuring a vehicle for almost any purpose.

  • Global Brand Reliability: As an internationally recognized brand, Avis typically adheres to certain standards of vehicle maintenance, cleanliness, and customer service, aiming for a consistent rental experience. Their vehicles are generally newer models and well-maintained.

  • Convenient Location and Accessibility: The 639 Thornton Rd address offers easy access for residents of Lithia Springs and surrounding areas, avoiding the complexities and often higher costs associated with airport rental counters. The availability of a pick-up service further enhances local convenience.

  • Avis Preferred Program Benefits: For frequent travelers or those who prefer expedited service, the Avis Preferred program is a major highlight, offering time-saving benefits like bypassing the counter and choosing your vehicle.

  • Flexible Rental Terms: The ability to rent for various durations (hourly, daily, weekly, monthly) and to arrange one-way rentals provides significant flexibility for diverse travel plans and specific needs of the Georgian community.

  • Roadside Assistance: Avis typically includes 24/7 roadside assistance with rentals, providing a safety net in case of unexpected issues during the rental period.

  • Digital Tools: The Avis app and online booking system allow for convenient reservations, modifications, and access to receipts, streamlining the rental process for tech-savvy users.

Contact Information

For inquiries, reservations, or any assistance regarding your car rental, you can contact Avis Car Rental in Lithia Springs, GA, using the following details:

Address: 639 Thornton Rd, Lithia Springs, GA 30122, USA

Phone: (770) 739-6811

Mobile Phone: +1 770-739-6811

Conclusion: Why this place is suitable for locals

For residents of Lithia Springs and the wider Georgia community, the Avis Car Rental location at 639 Thornton Rd offers a viable and often suitable option for their diverse transportation needs. Despite some noted customer service challenges in isolated incidents, the overall framework of Avis as a global brand, combined with the convenience of this local branch, makes it a relevant choice for Georgians.

Firstly, the sheer variety of vehicles available is a significant draw. Whether a local needs a compact car for daily errands around Lithia Springs, a spacious SUV for a family trip to a state park, or a large van for a community event, Avis's extensive fleet can generally accommodate. This versatility is crucial for the varied lifestyles and travel requirements prevalent across Georgia.

Secondly, the physical location on Thornton Road provides a distinct advantage for locals. It offers easy access from major arteries like I-20, making it a convenient pick-up and drop-off point that bypasses the often more crowded and expensive airport rental counters. For many Georgians, having a reliable car rental option close to home or work saves valuable time and simplifies logistics, especially when their personal vehicle is unavailable.

Thirdly, the benefits of being part of a large, established brand like Avis come with inherent advantages. These typically include a commitment to fleet maintenance, established protocols for cleanliness, and the availability of features like 24/7 roadside assistance, which provides a layer of security and confidence for renters on Georgia's roads. Programs like Avis Preferred also cater to frequent renters, offering expedited services that can make the rental process much smoother.

While some customer experiences, as highlighted in specific reviews, can present challenges, it's important to remember that such occurrences are not necessarily representative of every transaction. The general aim of a major brand like Avis is to provide a consistent service. For many loyal customers, the overall convenience and reliability often outweigh isolated issues, especially when considering the range of vehicle choices and the flexibility in rental terms.

Ultimately, for a local in Georgia, Avis Car Rental in Lithia Springs remains a practical solution. It offers the breadth of choice and the foundational reliability of a global enterprise within a locally accessible setting. This combination makes it a strong contender for anyone in the community seeking a dependable car rental service for personal or business use, catering to the flow of daily life and special travel plans across our beautiful state.

Avis Car Rental Details

  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • Credit cards

Avis Car Rental Location

Avis Car Rental

639 Thornton Rd, Lithia Springs, GA 30122, USA

Avis Car Rental Reviews

An average rating of ★3.2 from 325 user reviews.

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