Avis Car Rental

- 120 Warren St, New York, NY 10007

Hey, New Yorkers! Living in the greatest city in the world means having unparalleled access to public transportation. But let's be real: sometimes, you just need a car. Whether it's for a weekend getaway upstate, a trip to see family in another borough or state, or simply moving some larger items across town, a car rental can be essential. Today, we're taking a closer look at a well-known name in car rentals, Avis, specifically their location at 120 Warren St in Lower Manhattan. This branch aims to serve the busy needs of downtown residents and visitors alike, offering a pathway to mobility beyond the subway lines.

Navigating car rentals in New York City can be a unique experience, often different from what you might find in other parts of the country. Space is at a premium, and the pace is always fast. Avis on Warren Street is a corporate location, meaning it's directly managed by Avis, and it's situated in a vibrant part of Lower Manhattan. This article will dive into the specifics of this Avis branch, exploring its precise location and how accessible it truly is, the range of services it typically offers, and important considerations for New Yorkers based on real customer feedback. We'll help you decide if this particular Avis is the right choice for your next set of wheels.

The Avis Car Rental at 120 Warren St, New York, NY 10007, USA, is strategically located in the bustling Lower Manhattan area, specifically in Tribeca, near the border of Battery Park City and the Financial District. Its position makes it accessible for residents and businesses within these dense urban neighborhoods. The branch is situated between Greenwich Street and West Street.

Accessibility in Lower Manhattan involves a different set of considerations than in other cities. This Avis location is found within a city parking garage. Customers are instructed to "proceed down Warren St then enter on the left into the city parking garage. Once inside the city parking garage follow the Avis signs to the Avis rental booth where customers will rent and return their vehicles." This means the pickup and drop-off process involves navigating a parking structure, which is common for car rental locations in Manhattan due to space constraints.

For New Yorkers, this downtown location means it's generally reachable via multiple subway lines, including the A, C, E, 1, 2, 3, R, W, J, and Z trains, depending on your starting point, usually requiring a short walk from a station. Its proximity to major roadways like West Street and the entrance to the Holland Tunnel also makes it convenient for those driving in from New Jersey or heading out of the city quickly. However, traffic in this area can be heavy, especially during peak hours, and street parking is almost nonexistent, reinforcing the need to use public transit or ride-sharing to get to the location if you're not driving in.

Avis Car Rental at 120 Warren St provides a range of services typical of a major car rental corporation, designed to meet the diverse needs of its New York clientele.

• Standard Vehicle Selection: The location generally offers a variety of vehicle classes to choose from, including compact cars (like a Kia Rio or Soul) for easy city navigation and parking, midsize options (Chevrolet Cruze, Volkswagen Jetta) for more comfort, and full-size sedans (Toyota Camry). Depending on availability, they may also offer SUVs (Jeep Grand Cherokee, Toyota RAV4) for families or those needing more space.

• Flexible Rental Durations: Customers can book rentals for various durations, from daily rentals for quick trips to longer-term options for extended stays or specific projects. Online booking platforms like Expedia and Travelocity confirm availability for different rental periods.

• Online Reservation and Management: Avis provides robust online platforms (Avis.com, mobile app) for booking, modifying, or canceling reservations, allowing customers to manage their rentals conveniently from anywhere.

• Optional Add-ons and Protection: To enhance the rental experience, Avis offers various add-ons such as GPS navigation systems, child safety seats, and SiriusXM® satellite radio. Customers can also opt for different protection products, including Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS, also known as Supplemental Liability Protection).

• Avis Preferred Service: For loyalty program members, Avis Preferred offers expedited service, potentially allowing for quicker pickups and express checkouts upon return, bypassing lines at the counter. Benefits often include automatic upgrades when available.

• Fuel Service Options: Customers typically have choices for refueling, including pre-paying for a full tank, refueling themselves before return, or having Avis refuel the vehicle upon return (for a service charge).

• After-Hours Returns: The location typically facilitates after-hours returns, allowing customers to drop off their vehicle even when the counter is closed, which can be crucial given the city's 24/7 nature (though specific instructions for key drop-off must be followed).

Based on general Avis corporate offerings and the provided customer feedback, here are some features and notable aspects of the 120 Warren St location:

• Central Downtown Location: Its presence in Lower Manhattan makes it highly convenient for residents and businesses in the Financial District, Tribeca, and Battery Park City, minimizing travel time within the city to pick up a rental car.

• Corporate Location Benefits: Being a corporate-owned Avis branch, it theoretically should adhere to standard corporate policies and procedures, offering a consistent brand experience across its services.

• Operating Hours: The location generally operates seven days a week, from 6:30 AM to 3:00 PM, which covers standard business and early weekend travel needs, though it's important to note the relatively early closing time.

• In-Garage Pick-up/Return: The feature of being located within a city parking garage simplifies the actual vehicle transfer, keeping it off the busy street. Customers are directed to follow Avis signs once inside the garage to the rental booth.

However, it's crucial for prospective renters to consider significant challenges highlighted by recent customer reviews:

• Vehicle Availability Issues: Multiple reviews strongly indicate frequent problems with car availability, where customers with confirmed 10 AM reservations were told cars wouldn't be available for "hours later" or "no cars available for hours on a Saturday." This points to potential logistical challenges or overbooking, leading to significant delays and frustration.

• Unresponsive/Unprofessional Staff: One review mentions employees leaving early ("attendants already left for the day" at 2:30 PM on a 3 PM closing day) and charging customers unfairly for returns at new locations due to their own operational failures. This suggests inconsistencies in customer service and professional conduct.

• Billing Discrepancies: Being "charged for returning Nd at a new location even though it was their fault" is a major concern, indicating potential issues with billing accuracy and accountability for service failures.

• Overall Negative Experience: The strong recommendations to "Do not recommend Avis especially this location" and "Rent elsewhere" from dissatisfied customers highlight a pattern of negative experiences that potential renters should be fully aware of.

For New Yorkers looking to inquire about or manage a rental with Avis Car Rental at 120 Warren St, here is their contact information:

Address: 120 Warren St, New York, NY 10007, USA

Phone: (917) 591-9977

Mobile Phone: +1 917-591-9977

Given the customer feedback regarding availability and responsiveness, it is highly advisable to call the branch directly to confirm your reservation details and vehicle readiness before traveling to the location, especially if you have a tight schedule.

For New Yorkers, the decision of where to rent a car is heavily influenced by convenience, reliability, and the unique challenges of urban logistics. Avis Car Rental at 120 Warren St in Lower Manhattan offers a physically convenient location for those living or working in the Financial District, Tribeca, and Battery Park City. Its presence within a city parking garage simplifies the actual car exchange process, removing it from busy city streets. For someone needing a vehicle for a quick escape from downtown or an intra-city transport of goods, this direct access can be appealing. The availability of various car types, typical of a major brand like Avis, provides options for different needs, from compact city cars to larger SUVs.

However, based on recent customer experiences, New Yorkers should approach this specific Avis location with caution and perhaps a backup plan. The recurring issues with car availability, even for confirmed reservations, and reports of unresponsiveness or problematic billing, suggest potential operational inconsistencies that could significantly impact a local's plans. In a city where time is precious and schedules are tight, disruptions like these can be particularly frustrating.

While the location itself is strategically beneficial for lower Manhattan residents, the service quality, as indicated by recent reviews, appears to be a significant concern. For locals prioritizing a seamless and guaranteed rental experience, it might be prudent to confirm vehicle availability verbally before heading to the branch or consider alternative Avis locations or other rental companies in NYC if flexibility allows. Ultimately, this Avis location could be suitable for those in the immediate vicinity who are prepared for potential logistical hurdles, but it may not consistently deliver the smooth, reliable service that New Yorkers often expect and depend on for their mobility needs.

Avis Car Rental

120 Warren St, New York, NY 10007, USA