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Arizona's captivating blend of sprawling desert landscapes, majestic mountains,and vibrant urban centers calls for convenient and reliable transportation.For residents of Northwest Tucson and the Marana area, having a local carrental option that caters to their everyday needs, weekend getaways, ortemporary vehicle requirements is essential. This article takes a comprehensivelook at the Avis Car Rental location at 3924 W Ina Rd, Tucson, offering insightsinto its services, accessibility, and important considerations based on localcustomer experiences, to help you make an informed choice for your next Arizonajourney.
Avis Car Rental is a globally recognized brand, a major player in the carrental industry with a widespread network of locations. The Avis branch at3924 W Ina Rd in Tucson is strategically positioned to serve the communitiesin Northwest Tucson and Marana, distinguishing itself from airport-basedrentals that cater primarily to air travelers. This neighborhood locationis designed to meet the diverse needs of local residents, whether they requirea temporary vehicle while their own is undergoing repairs, an extra car forfamily visitors, or a larger vehicle for a special trip. Avis aims to offera variety of vehicles and service options, making it a potentially convenientand accessible choice for Tucsonans seeking ground transportation solutionsclose to their homes and workplaces.
The Avis Car Rental at 3924 W Ina Rd, Tucson, AZ 85741, USA, is located inNorthwest Tucson, near the intersection of Ina Road and Thornydale Road. Thisputs it within the Embassy Plaza-NW Tucson/Marana area, making it a keyresource for those in the surrounding communities.
For locals, the accessibility of this specific Avis branch is a significantadvantage. Situated just east of Interstate 10, it's easily reachable via theIna Road exit. This strategic placement allows residents from various partsof Northwest Tucson, including Marana, to access the location withoutnavigating through heavy city traffic or making a long drive to the airport.The presence of the branch within a shopping center (the Office Depotshopping center) also adds to its convenience, often providing ample parkingand making it easy to combine a rental pickup or drop-off with other errands.This "neighborhood" location is ideal for those whose vehicles are in the shop,who need a larger car for a specific event, or who simply prefer a morelocalized and less hectic rental experience compared to larger airport facilities.
Avis Car Rental on West Ina Road, like other Avis locations, generally offersa comprehensive array of services tailored to meet various customer demands.These commonly include:
- Diverse Vehicle Fleet: Customers can typically choose from a broad selectionof vehicles, including fuel-efficient economy and compact cars, comfortablemid-size and full-size sedans for daily commutes, and a range of SUVs andminivans suitable for families or groups needing more space for passengersand luggage – perfect for exploring Arizona's diverse terrains. Premium,luxury vehicles, and even pickup trucks may also be available.
- Flexible Rental Durations: Avis caters to various needs with options fordaily, weekly, monthly, and long-term rentals, providing solutions forshort visits, extended stays, or ongoing transportation requirements.
- Avis Preferred Program: This loyalty program allows members to enjoyexpedited service, potentially bypassing the counter and heading straightto their vehicle at many locations, or benefiting from quicker counterservice. This can be a significant time-saver.
- Optional Equipment and Add-ons: Common extras available for rent includeGPS navigation systems, child safety seats (infant, toddler, and boosteroptions), and SiriusXM® satellite radio.
- Protection Products: Avis provides various levels of protection plans,such as Loss Damage Waiver (LDW) and Supplemental Liability Insurance (SLI),which can reduce your financial responsibility in case of vehicle damage,theft, or third-party claims. Customers are always encouraged to verifytheir personal auto insurance or credit card benefits for existing coverage.
- Fueling Options: Customers typically have choices for managing fuel, suchas prepaying for a full tank, refilling the vehicle themselves beforereturning, or opting for Avis to refuel it (which usually includes aservice charge).
- One-Way Rentals: The ability to pick up a car at this Tucson location anddrop it off at another Avis location (in Arizona or another state) offersflexibility for various travel itineraries.
- After-hours Returns: The location typically offers options for after-hoursreturns, providing flexibility for customers whose schedules extend beyondnormal business hours.
The Avis Car Rental location on West Ina Road offers several features thatare particularly appealing to local residents, though it's important toconsider the full picture based on customer experiences:
- Neighborhood Convenience: The most significant highlight is its strategicplacement in Northwest Tucson, making it highly accessible for residentsin Marana and surrounding areas. This avoids the longer drives and greatercongestion often associated with airport or downtown rental locations.
- Diverse Fleet for Local Needs: With options from economy cars to SUVs andvans, the fleet caters well to various local requirements, whether it'sa temporary replacement vehicle or a larger option for family outings inArizona.
- Avis Preferred Benefits: For loyal customers, the Avis Preferred programcan streamline the pickup process, potentially leading to quicker serviceand enhanced convenience.
- Operating Hours: The location's hours (Sun 9:00 AM - 1:00 PM; Mon - Fri8:00 AM - 5:00 PM; Sat 9:00 AM - 1:00 PM) are typical for a neighborhoodbranch, accommodating standard daytime rental needs.
However, it is crucial for potential renters to be aware of the significantconcerns raised in customer reviews. These highlight issues such as vehiclesnot being available despite confirmed reservations, leading to considerableinconvenience and a lack of timely communication from the branch. There arealso reports of poor customer service, including rude staff, difficulty inobtaining refunds for services not rendered, and challenges with accuratefuel charges upon return, even when the tank was full. These experiencessuggest potential inconsistencies in inventory management, communication,and transparency in billing. It is highly advisable for customers to confirmvehicle availability before arrival, meticulously document the fuel level andvehicle condition with photos upon both pickup and drop-off, and to verifyall charges on the receipt before leaving the premises to mitigate potential issues.
For reservations or any inquiries regarding Avis Car Rental at 3924 W InaRd in Tucson, Arizona, please use the following contact details:
Address: 3924 W Ina Rd, Tucson, AZ 85741, USA (located in Embassy Plaza-NWTucson/Marana, Suite 306)
Phone: (520) 579-1857
Mobile Phone: +1 520-579-1857
For residents of Arizona, particularly those residing in Northwest Tucsonand the Marana area, Avis Car Rental at 3924 W Ina Rd presents itself as alocal option for their vehicle rental needs. Its convenient neighborhoodlocation is a clear advantage, significantly reducing the travel time andlogistical effort often associated with renting from busy airport hubs. Thismakes it an attractive choice for various local scenarios, such as needinga temporary vehicle while your own is being serviced, accommodating out-of-townguests, or simply requiring a different type of vehicle for a specific outingor project.
While customer reviews highlight areas where operational consistency, vehicleavailability, and customer service could be improved, the fundamental benefitof having a major rental brand accessible within one's local community remains.For locals prioritizing convenience and a diverse fleet for their day-to-dayor special occasion transportation needs, this Avis branch offers a valuableresource. By proactively confirming reservations, thoroughly documenting vehiclecondition and fuel levels, and carefully reviewing all charges, Arizonans canleverage this local Avis location to maintain their mobility and fully enjoythe diverse experiences our state has to offer.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Location
Avis Car Rental
3924 W Ina Rd, Tucson, AZ 85741, USA
Avis Car Rental Reviews
priceairportmoneyfuel gaugereceiptexpediawindshielddoorrefundclean
★ 5★ 4★ 3★ 2★ 1I enjoyed my vehicle 100% . Everything on m uh trip went well.I returned my vehicle with a Full tank and then I'm checking my receipt and low and behold I'm getting charged 71 dollars for fuel.I had a feeling that I should have taken a picture of the fuel gage. But I did not because what could possibly go wrong. The tank was Full.Then I'm asked if I wa t a receipt! Well yeah of course.He didn't even let me do a walk around with him.I even specifically told him I am returning with a Full tank.If it wasn't full. Before letting me go he should have mentioned that "since I'm returning it not full " that I would be charged Xamount of money.Never once did he mention anything wrong . I was just "scooted" out the door.Fishy Fishy FishyEspecially since now I'm going g through the reviews and apparently I am not the first!!!Not cool
May 14, 2025 · Valeria AcevedoPaid and reserved a vehicle. When we arrived to pickup, the employee said there’s no vehicles available and this happens numerous times a day. Even after anticipating customers to arrive and not have a vehicle, this employee doesn’t even bother to call the customers ahead of time. He told us how two more people are on their way and he has no vehicles for them either.Absolutely no customer service! Avis took our money and the employee claimed he can’t refund us (only corporate). He would not call anyone to help fix the issue. He said we could try the Avis at the airport and left us to figure everything out. He also continuously spoke down about Avis and called them fraudulent, and even though this employee is terribly unprofessional, he’s not wrong.Now we have driven out of our way even more to arrive at a second Avis location and it doesn’t sound like our issues are going to be resolved. The original employee claimed there were “tons” of vehicles available here and now we’re here and told there aren’t any!! They’ve taken our money and haven’t provided a vehicle at two locations now, but even worse, there’s no been absolutely NO ATTEMPT TO RESOLVE THEIR MISTAKE!Called “corporate” and it’s just an international line and they again said they cannot guarantee a third location would have a car and they blamed the local locations for not keeping up their inventory in the system. They claim they cannot get you to a supervisor or anyone in the USA.And before Avis responds below my bad review and says “email us” I already did and you haven’t resolved anything! We’ve gone to Enterprise now and AVIS HAS NOT REFUNDED US!!!This company is an absolute joke and we will never do business with them again.
Aug 18, 2024 · Michelle WareThese guys have always helped me out whenever I've been in a bind. Great customer service and great personality! Thanks Jr. 👋
Apr 19, 2025 · Az RoseMOST GARBAGE CAR RENTAL PLACE IN TUCSON!! We made a reservation yesterday! Management knew about our reservation and others (who were with me in store) and did not accurately plan for car rentals. Down SIX CARS??????? UHM? No plans or help to fix the problem. NO CALL TO TELL YOU? THEY WASTE YOUR TIME AND MONEY!! TRAVELERS AVOID AT ALL COST. Save your money and go to the enterprise down the street. So much nicer, better location, and WAYYY better management and staff! :)
Oct 26, 2024 · LynniVery bad reaction with customers , bad customer service, I add my insurance company to the deal bat they charged me$82 to my card for other insurance, l reserved other car same day of me return the first one and paid with a card ,but thye said my card is no good for the new one!!!!!, I called the bank they said no problems, so Avis let me out without car in sunday closing time.😡I checked with Expedia later they told me the problem was I came to the pick-up office before the time , I was there at 11:17 am , I should be there at 11:30 am , that why the process didn't go through and let me without car on Sunday.
Oct 01, 2024 · sam sam
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