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Carvel Car RentalCar Rental Near MeCaliforniaOrange CountyAnaheimAnaheim ResortCar Rental in West Katella AvenueAvis Car Rental
Avis Car Rental ico

Avis Car Rental
- 200 W Katella Ave, Anaheim, CA 92802

Car rental agency, Van rental agency ★3.0

200 W Katella Ave, Anaheim, CA 92802, USA

3.0
Extremely rude customer service from Luis, as well as inadequate cleaning up on pickup of vehicle. At first, I thought I was getting good service as I was upgraded from a Kia sedan to a VW crossover, however, I realized the reason I was given the "upgrade" was because the car wasn't clean. I picked it up dirty and I figured it was fine, I took pictures.I ended up using the car for a band practice, and when I moved the seats to load my gear, I found a BULLET. .223 Calibur to be exact.Driving around with that, unknowingly, could have been highly problematic for me as their customer, especially in California.Upon return I informed Luis, who may I add was already rude to the customers ahead of me, and he seemed very dismissive. Didn't apologize or say anything really.After giving the keys back, he just gave me a receipt. Didn't really explain anything to me about the $300 hold that they put on my credit card and when it would be coming back, and also didn't want to do a walk around with me. I found that very odd because every time I rented a car they have walked around with it and did a checklist. He told me just to take pictures of it myself.I informed him I didn't want to be charged later because Of inability to check on their part due to the fact I found A BULLET in the back.Once again he just repeated to take pictures of it myself and I said okay, I will and I will definitely be leaving a review.After reading some of the other reviews here and on yelp, it seems like Luis is a consistent problem. I'm not sure why he's still allowed to behave like this without being talked to. They're also wasn't any soap in the bathroom which leaves me to believe that the employees wash hands with no soap. So I would definitely use antibacterial wipes on the cars when you receive them. I also noticed that the air conditioning was not working and everyone inside seemed set which I totally understand, But that sounds like that should be a complaint brought up to the owners and not pushed down on your customers.Please see attached for the photo of said bullet (as well as the trash they did not vacuum) - Scarlett Rivera
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Avis Car Rental Photos

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Avis Car Rental Introduce

For residents and visitors alike, a car rental can be an essential tool for exploring the vast and dynamic landscape of Southern California. Whether you’re heading to the iconic theme parks of Anaheim, navigating business meetings across Orange County, or simply need a temporary vehicle while yours is in the shop, choosing the right car rental provider is a key decision. This article aims to provide a clear, engaging, and informative overview of Avis Car Rental at their Fullerton - South Harbor Boulevard location, offering insights from the perspective of local users in California.

Avis is a globally recognized brand in the car rental industry, known for its extensive fleet and widespread locations. The Anaheim branch at 200 W Katella Ave is strategically positioned to serve a bustling area, including tourists drawn to nearby attractions and locals requiring convenient transportation solutions. While Avis aims to provide a seamless experience, understanding both their standard offerings and potential considerations highlighted by customer feedback is crucial for a smooth rental process here in the Golden State. We'll delve into what this particular location offers and what you, as a local user, should be aware of to ensure your car rental meets your expectations.

Location and Accessibility

Avis Car Rental - Fullerton - South Harbor Boulevard is prominently located at 200 W Katella Ave, Anaheim, CA 92802, USA. This address places it squarely on Katella Avenue, a major east-west thoroughfare in Anaheim. This location is particularly notable for its extreme proximity to the Disneyland Resort, making it a potentially convenient option for tourists staying in nearby hotels.

Anaheim is a central hub in Orange County, with excellent connectivity to major freeways. Katella Avenue itself provides direct access to the I-5 (Santa Ana Freeway), a primary artery for traveling throughout Southern California. This allows for relatively straightforward commutes from surrounding cities like Garden Grove, Orange, and Santa Ana. While its "walking distance" appeal to adjacent hotels is a clear advantage for visitors, locals will find its position on a main road convenient for pick-up and drop-off, regardless of their starting point in Orange County. Public transportation options in the immediate vicinity might include local bus services, but for most car rental users, personal vehicle access is the primary mode of approach to this accessible location.

Services Offered
  • Diverse Vehicle Fleet: Avis typically offers a wide variety of vehicle classes to suit various needs and budgets. This includes fuel-efficient economy and compact cars, comfortable mid-size and full-size sedans, spacious SUVs for families or additional cargo, minivans for larger groups, and often specialty vehicles like convertibles, sports cars, and luxury sedans. They aim to cater to diverse travel plans across California.
  • Flexible Rental Durations: Customers can generally choose from daily, weekly, or monthly rental periods, providing adaptability for short excursions, extended vacations, or temporary vehicle needs.
  • One-Way Rentals: For those planning to pick up a car in Anaheim and drop it off at a different Avis location (within California or beyond), one-way rental options are typically available, though specific fees and conditions may apply.
  • Optional Protection Products: Avis offers a range of supplemental protection products, such as Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), and Personal Effects Protection (PEP), which renters can choose to purchase for added coverage.
  • Additional Driver Options: Generally, a spouse or domestic partner meeting the same age and licensing requirements can be an authorized additional driver at no extra charge. Other additional drivers may be permitted with specific terms and fees.
  • GPS Navigation Systems: For easier navigation around California, GPS devices are typically available for rent as an optional add-on.
  • Child Safety Seats: Various types of child safety seats (infant, toddler, booster) are usually available for rent to ensure safe travel for younger passengers.
  • Fuel Service Options: Renters have choices regarding fuel, including pre-purchasing a full tank, having Avis refuel the vehicle upon return (for a charge), or refueling the vehicle themselves before dropping it off.
  • Avis Preferred Program: This loyalty program offers benefits such as expedited service, skipping the counter at select locations, earning points for free rental days, and potential vehicle upgrades for frequent renters.
Features / Highlights
  • Proximity to Disneyland Resort: The location's primary highlight is its extremely close proximity to Disneyland and surrounding hotels, making it a very convenient choice for tourists seeking rental cars within walking distance.
  • Broad Vehicle Selection: As a major national brand, Avis generally maintains a diverse fleet, providing customers with numerous options for vehicle size and type to fit their specific needs, from economy cars for solo trips to spacious SUVs for family adventures.
  • Online Booking and Management: Avis offers a robust online platform and mobile app for convenient reservations, modifications, and management of rental details, streamlining the planning process for renters.
Contact Information

For direct inquiries, reservations, or any assistance regarding your car rental needs, you can contact Avis Car Rental - Fullerton - South Harbor Boulevard using the details below:

  • Address: 200 W Katella Ave, Anaheim, CA 92802, USA
  • Phone: (714) 780-1024
  • Mobile Phone: +1 714-780-1024

It is highly recommended to call ahead for specific inquiries regarding vehicle availability, particularly for time-sensitive bookings, and to clarify any specific rental policies or after-hours procedures.

Conclusion: Why this place is suitable for locals

For residents of Anaheim and the broader Orange County area in California, Avis Car Rental at 200 W Katella Ave presents a geographically convenient option for their car rental needs. Its location near major attractions and on a well-known thoroughfare offers easy access for locals requiring a vehicle for various purposes, whether it's a weekend getaway, a temporary replacement for their own car, or additional transportation for visiting family. The established brand name of Avis typically suggests a wide range of vehicle options and a comprehensive service structure.

However, it is imperative for locals to approach this particular branch with careful consideration, especially in light of the highly critical customer reviews provided. These reviews highlight significant issues including extremely rude customer service, inadequately cleaned vehicles (with one alarming instance of a bullet found in the car), lack of walk-around inspections upon return, and difficulties with after-hours drop-off. Such experiences, particularly the safety concern of an unclean vehicle and the dismissal of a serious finding, are considerable red flags for any renter, local or otherwise. The lack of clarity on credit card holds and the general unhelpfulness cited by multiple customers can lead to significant frustration and wasted time.

While the location’s physical convenience is undeniable, the consistently negative feedback regarding staff behavior and service quality means that local users, who depend on reliable and professional interactions for their daily lives, should exercise caution. If choosing this Avis branch, it is strongly advised that Californians meticulously inspect their rental vehicle upon pickup, document any existing damage or cleanliness issues with photos, clarify all hold amounts and return procedures with the counter staff, and ideally, plan to return the vehicle during business hours to ensure a direct inspection. For those with alternative options, comparing experiences at other local car rental providers might be a prudent step to ensure a smoother and more satisfactory rental experience in California.

Avis Car Rental Details

  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • Credit cards

Avis Car Rental Location

Avis Car Rental

200 W Katella Ave, Anaheim, CA 92802, USA

Avis Car Rental Reviews

An average rating of ★3.5 from 386 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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