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Avis Car Rental Introduce
For residents across Georgia, the need for a rental car can arise from various situations—whether it's for a planned family vacation, a crucial business trip, or an unexpected personal vehicle repair. Finding a car rental service that is not only conveniently located but also reliable and customer-focused is paramount. In Marietta, Georgia, one such option is the Avis Car Rental branch situated in the Windy Hill Village Shopping Center. This article aims to provide a clear, engaging, and informative overview of this specific Avis location, offering insights from a local Georgian perspective.
Avis is a globally recognized name in the car rental industry, known for its wide selection of vehicles and comprehensive services. However, as with any service provider, individual experiences can vary significantly from one location to another. Our goal here is to give you a factual look at this particular Avis branch, drawing on publicly available information and customer feedback to help you make an informed decision for your car rental needs in the Peach State. Understanding both the standard offerings and potential challenges can empower you to have a smoother rental experience.
The Avis Car Rental branch we are focusing on is conveniently located in the Windy Hill Village Shopping Center at 2359 Windy Hill Rd SE, Marietta, GA 30067, USA. This address places it in a highly accessible area within Cobb County, making it a practical option for residents in Marietta, Smyrna, Vinings, and the surrounding communities. Windy Hill Road is a significant thoroughfare, connecting various parts of the area and providing relatively straightforward access from major highways.
Being situated within a shopping center offers an added layer of convenience. Customers might find it easy to combine their car rental pick-up or drop-off with other errands, such as grocery shopping or visiting nearby retail establishments. While direct public transportation links might require a short walk or a ride-share service, the overall ease of access by car is a major benefit for local users in Georgia. The location's proximity to I-75 and I-285 further enhances its accessibility for those traveling from other parts of the Atlanta metropolitan area or even across the state.
The typical operating hours for this Avis location are generally Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 10:00 AM to 3:00 PM, and Sunday from 12:00 PM to 4:00 PM. These hours allow for flexibility for both weekday and weekend rental needs, accommodating various schedules for Georgian residents. It's always advisable to confirm current operating hours, especially around holidays, directly with the branch to avoid any inconvenience.
Services Offered:
- Standard Car Rentals: A variety of vehicles ranging from economy and compact cars for efficient city travel to full-size sedans for more comfort and space.
- SUV Rentals: Options for those needing more passenger and cargo capacity, suitable for family trips or navigating different types of terrain across Georgia.
- Minivan Rentals: Ideal for larger families or groups requiring maximum seating and storage.
- Luxury and Premium Car Rentals: For customers seeking a higher-end driving experience.
- Optional Insurance Coverage: Various protection plans (such as Loss Damage Waiver) are available to provide peace of mind during the rental period, though it's crucial to understand their terms.
- GPS Navigation Systems: Available as an add-on to assist with unfamiliar routes.
- Child Safety Seats: Offered for rent to ensure the safe travel of young passengers.
- One-Way Rentals: The possibility to pick up a vehicle at this location and return it to a different Avis branch, subject to availability and associated fees.
Features / Highlights:
- Brand Recognition: As a globally recognized brand, Avis typically offers a standardized rental process and a wide range of vehicle options.
- Online Booking: Customers can conveniently reserve vehicles through the Avis website, often allowing for pre-selection and potentially faster pick-up.
- Avis Preferred Program: This loyalty program provides benefits for frequent renters, such as expedited service and potential upgrades, though eligibility and benefits vary by tier.
- Debit Card Acceptance: Avis locations generally accept debit cards for payment, though specific requirements, including credit checks and holding amounts, may apply and should be confirmed at the time of rental.
Contact Information:
Address: Windy Hill Village Shopping Center, 2359 Windy Hill Rd SE, Marietta, GA 30067, USA
Phone: (770) 955-2416
Mobile Phone: +1 770-955-2416
For residents of Georgia, especially those in the Marietta area, Avis Car Rental at Windy Hill Village Shopping Center offers a conveniently located option for their car rental needs. Its presence in a popular shopping center with easy access from major roads is a clear advantage for local users seeking efficiency in their rental process. The wide array of vehicle types generally available through Avis means that whether you need a compact car for a quick city trip or a larger SUV for exploring the beautiful Georgian countryside, you should find a suitable option.
However, it is crucial for local users to approach this specific location with a clear understanding of potential challenges, as indicated by some customer feedback. Reports of issues such as receiving dirty vehicles with mechanical problems (e.g., leaking tires), lack of available replacement cars, difficulties with staff responsiveness, and discrepancies in pricing highlight the importance of proactive measures. To ensure a smoother experience, it is highly advisable to:
- Thoroughly inspect your rental vehicle before leaving the lot, documenting any existing damage, cleanliness issues, or mechanical concerns with photos or videos.
- Confirm all quoted prices, terms, and conditions in writing or via email before finalizing your rental.
- Clarify policies regarding vehicle exchanges, extensions, and late returns to avoid unexpected issues.
- Be prepared to escalate concerns to management if initial interactions with staff do not resolve issues satisfactorily.
While the presence of an "exceptional" individual like "Anthony" suggests that positive customer experiences are possible, the recurring issues mentioned by other customers indicate that consistency in service delivery can be a concern. By being diligent and prepared, residents of Georgia can still utilize the convenient location and diverse fleet offered by Avis Car Rental at Windy Hill Village, but with a heightened awareness that active participation in ensuring a smooth rental process may be necessary. For those who prioritize a seamless experience and clear communication, taking these precautions will be vital to making this location a suitable choice for their car rental needs in Georgia.
Avis Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Avis Car Rental Location
Avis Car Rental
Windy Hill Village Shopping Center, 2359 Windy Hill Rd SE, Marietta, GA 30067, USA
Avis Car Rental Reviews
pick uppaymentreviewscallnamesystemdeskcleanwindyowner
★ 5★ 4★ 3★ 2★ 1The worst customer service I’ve ever experienced. When I came to pick up the car, everything seemed fine, but they gave me a car that smelled terrible, was dirty, and had a tire leaking air.The next day, I came back to exchange the car because of the smell, and they told me there were no other cars available — that I should go get it washed or replace the air filter myself and they would reimburse me later. Obviously, that is not a proper solution.Now I’m returning the car a day early, and I’ve been waiting for over an hour for someone to show up and open the place. According to their business hours, they are already an hour late.This is outrageous and a complete lack of respect for the customer!By far the worst car rental experience I’ve ever had. IF YOU CAN, AVOID THIS PLACE — YOU’LL JUST END UP FRUSTRATED BY THEIR NEGLECT AND DISREGARD!
Jul 13, 2025 · Lucão RASI wanted to give this place a better review, I really did. The first couple times I went in, I spoke with Anthony who identified himself as the owner and he was exceptional. He gave the best customer service and explained my options thoroughly. But on three different occasions, I came into the location to extend my rental and had to have the extreme displeasure of attempting to work with a young woman named Brittani. Her attitude and customer service are deplorable. I mean, absolutely horrible. Initially, I came into the store and she refused to honor the rate that Anthony quoted me the day before and was forced to do so by finally, after much back and forth, getting him on the phone. Today, I went in and much like the other instances she was very rude but far and above being rude she misrepresented the pricing and charged my card a different price than what she told me in the store and when I called back to ask her what occurred and why she misrepresented the pricing, she refused to explain, refused any effort toward a resolution, told me that if I started with Anthony that I should have finished with him, and HUNG UP IN MY FACE. She charged me over $150 more than what she said she was charging my card. I have called back and asked to speak to the manager and a much more personable person answered. But if you’re looking to rent a car, go somewhere else. The customer service at this location is not worth the pricing at all. I can’t imagine that Anthony knows exactly who’s representing his business while he’s away if this is who he’s comfortable trusting to do so.
May 01, 2025 · Chatyra Harper-ColemanI just love this location. If I could give them my own score it would be 1,000🌟🌟🌟🌟🌟.They are 1st clean. They location is in a great spot open and lit area. They great you with a welcoming smile. They do not have attitudes at all. The variety of vehicles are nice. If you need to extend your rental you can. I have already reserved another car with them. Thank you for caring about your customers and bring very professional and personal. You all are amazingKinyata
Jun 05, 2025 · Pynk Love IncPlease DO NOT rent from this location. I have reservation this morning and told me they don’t have cars when went there to pick up my car. I have been renting with Avis for 15 years with my corporate account and rent at least 60 times a year. Very loyal to Avis. This location is terrible and didn’t honor my reservation. I need to change my plans at the last minute. The guy is very rude and not even apologetic- he lied that he didn’t find my name. They have Uber rentals going. Called Avis and they agreed with me 100%- Avis customer should have given priority than their Uber rentals. I am not complaining on Avis- but this location. I would have given negative rating. Rating of 1 is too much.
May 03, 2025 · Sat NistalaI came here and rented a car on Sunday for the first time and the place was packed! There was a lot going on so I was worried but Max Oberle was doing his best to keep customers happy and delivered great customer service. Even with one customer that was being difficult about dropping off and another that was having pre-booking or corporate issues. Great job Max! Way to hang in there, stay calm, and still deliver good customer service.
Jun 23, 2025 · Charla J.
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