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Avis Car Rental Introduce
For residents, students, and visitors in the heart of Northeast Georgia, securing reliable transportation is essential, whether navigating Athens-Clarke County or heading out on a road trip. The Avis Car Rental branch located at 1870 W Broad St, Athens, GA 30606 serves as a key local provider for both private and corporate vehicle needs. Operating as a full-service Car rental agency and a Van rental agency, the location aims to offer the convenience and fleet diversity associated with a major national brand.
The experience at this Athens location is highly valued by some local Georgia customers for its efficiency and positive service. One recent customer praised the "super kind office staff" and the "quickest pick up" they had ever experienced, noting that a last-minute reservation was handled with ease and that the return process was very easy, with the added benefit of after-hours drop off when needed. This highlights a team capable of providing an incredibly smooth and professional transaction for those needing swift service. The commitment to vehicle quality is also noted, with the rented car being described as "clean and on the newer side of things."
However, potential Georgia renters should be aware of inconsistencies in vehicle availability, particularly when booking in advance. One detailed customer review documented two separate occasions where an SUV, reserved months ahead, was unavailable upon the day of pick-up, necessitating a frantic last-minute scramble to find an alternative. This suggests that while the front-end service can be excellent, those relying on specific vehicle classes for critical family or travel needs should contact the office directly near their pick-up date to confirm the physical presence of their reserved car type. Transparency and proactive communication from management in addressing these availability issues appear to be an area for improvement, as one long-term customer was forced to take their business elsewhere after multiple disappointing experiences.
Despite these operational concerns regarding pre-booked specialty vehicles, the Avis Athens branch is dedicated to broad customer accessibility. It features key highlights such as Active military discounts and physical accommodations like a Wheelchair accessible entrance and Wheelchair accessible parking lot, ensuring that the needs of many members of the Georgia community are met.
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The Avis Car Rental office is strategically situated on West Broad Street, a major thoroughfare in Athens, Georgia, offering easy access for residents and those visiting the area, including the nearby University of Georgia campus.
- Physical Address: The location is 1870 W Broad St, Athens, GA 30606, USA. This address places it conveniently at a junction near Hodgson Drive, making it a familiar landmark for those in Athens-Clarke County.
- Typical Hours of Operation: The operating hours are designed to accommodate a busy schedule:
- Monday – Friday: 7:30 AM – 5:30 PM
- Saturday: 8:00 AM – 12:00 PM
- Sunday: 8:00 AM – 12:00 PM
- After-Hours Returns: A valuable service offered at this branch is the provision for after-hours returns. This flexibility is essential for customers whose travel schedules don't align with the morning closing time, allowing for a key drop-off. Customers should be aware that they remain responsible for the vehicle until the office officially reopens and the contract is closed the next business day.
- Accessibility Commitment: The location is physically inclusive, providing a Wheelchair accessible entrance and a designated Wheelchair accessible parking lot, making it an accessible option for all members of the local community.
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The Athens Avis branch provides a comprehensive range of rental services to meet various Georgia transportation needs, from compact cars for city driving to larger vehicles for group outings or family trips.
- Extensive Vehicle Categories: The branch functions as both a Car rental agency and a Van rental agency, offering a fleet that includes:
- Economy, Compact, Midsize, and Full-Size Sedans (e.g., Kia Rio, Toyota Corolla, Toyota Camry)
- SUVs (e.g., Toyota RAV4, Ford Edge, often including specialty 7-passenger models like the Chevrolet Suburban)
- Minivans (e.g., Chrysler Pacifica)
- Passenger Vans (often 12-passenger models for group travel)
- Luxury and Premium Car Rentals (e.g., Genesis G70, Signature Series options)
- Specialized Discounts: The branch offers Active military discounts, which are a valuable benefit for service members, veterans, and their immediate families in the area. These discounts often provide savings of up to 35% off Pay Now rates, typically requiring enrollment in a partner program like WeSalute+.
- Flexible Payment Options: To streamline the rental process, the location accepts two primary forms of identification for credit worthiness at the time of pick-up, though specific restrictions apply:
- Credit cards (Visa, MasterCard, American Express, Discover)
- Debit cards (Visa or MasterCard logo required). Renters using a debit card must generally be at least 25 years old and may be subject to a credit check and a security hold ($200 to $300 USD or more, plus estimated rental charges). Debit card users are strongly advised to call the branch directly to confirm their individual requirements before arrival.
- Local Pick-up Service: Avis typically offers a free pick-up service for customers within a limited radius of the non-airport location, an excellent convenience for Athens residents whose personal vehicle is unavailable. Customers must call the location phone number directly to arrange this service.
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The key features of the Avis Athens branch demonstrate its focus on streamlined transactions and support for key customer groups within Georgia.
- Speed and Staff Efficiency: Multiple customer accounts confirm that the office staff are kind, the pick-up process is often the "quickest" they have experienced, and the return process is very easy, making it ideal for time-sensitive travel.
- Support for Service Members: The availability of Active military discounts is a significant highlight, reflecting a commitment to providing value to the military community in Georgia.
- Accessibility: Full Wheelchair accessible entrance and parking ensure that the facility is user-friendly and inclusive for all customers.
- After-Hours Convenience: The option for After-hours drop off provides much-needed flexibility for renters with late or early departure times, a considerable advantage over locations that enforce strict return times.
- Modern Fleet Quality: Rentals are generally described as "clean and on the newer side of things," which contributes to a more pleasant and reliable travel experience.
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To check on the status of a specific reservation, confirm vehicle type availability (especially for SUVs or vans), or discuss debit card rental requirements, Georgia customers should contact the branch directly.
- Address: 1870 W Broad St, Athens, GA 30606, USA
- Phone (Local): (706) 543-3904
- Phone (Mobile/Primary): +1 706-543-3904
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The Avis Car Rental location on W Broad St in Athens is a solid choice for local Georgia users who value speed, efficiency, and a good vehicle selection, but it requires proactive steps from the customer to ensure a seamless experience.
This branch is most worth choosing if:
- You Need a Quick, Efficient Transaction: Customers consistently praise the office staff and the speed of the rental process, making it ideal for those who need to pick up and go with minimal delay.
- You Require Weekend Access or After-Hours Return: The availability of limited weekend hours and the option for after-hours drop-off provides essential flexibility that many competitors lack in non-airport locations.
- You Are an Active Military Member or Veteran: The significant Active military discounts offered by Avis, though often tied to third-party membership, make this a highly advantageous choice for the armed forces community.
- You Need a Variety of Vehicle Types: From passenger vans for large groups to luxury cars and standard SUVs, the large Avis fleet ensures a wide range of options are theoretically available.
A Word of Caution for Renters: Given the strong, repeated customer feedback regarding the failure to honor advanced reservations for specialty vehicles like SUVs, all customers—especially those booking critical, larger vehicles—are strongly advised to call the branch (706-543-3904) at least one or two days before their pick-up date to verbally confirm that the specific vehicle class is physically on the lot and staged for their reservation. Doing this extra step can prevent the stressful, last-minute travel delays experienced by other Georgia customers. When this confirmation is secured, the Avis Athens team is well-equipped to deliver an otherwise kind, efficient, and professional rental experience.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Location
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1I will not use this location again. On two separate occasions, I booked vehicles months in advance only to find out the day of that they didn’t have the vehicles I booked. I received multiple reminders leading up to my reservation, but never a call to let me know there wasn’t a SUV available. The management here could care less. In March, I made 2 reservations- one for June and July. This happened both times. In June, I had to frantically rush and find another SUV available that could accommodate my family and this delayed our travels. In July, I was so anxious that I rode past the lot on two occasions. One day they had a vehicle and two days later it was gone. We went inside to ask if there would be one the next day for our pickup and found out they didn’t have anything. Both times I had to rush to find something last minute. Thank you, Enterprise, for coming through. If you are not going to reserve cars for upcoming reservations, what’s the point of making a reservation? I consistently used their vehicles but I will no longer be giving them my business.
Jul 31, 2025 · Ariana ThompsonThis is the best car rental experience I've had in awhile and I've rented from multiple companies and various locations. Made a last minute reservation and they made picking up my rental easy. Super kind office staff and efficient! Quickest pick up i've had! Returning the car was very easy as well and they offer after hours drop off if needed. Car was clean and on the newer side of things. Would recommend and rent from here again. Thank you for restoring faith in rental car companies after my last few were nightmares.
Apr 23, 2025 · Nicole CzuhajewskiMe and my boyfriend booked a car almost 2 month ahead of time and had it payed for. Our pick up time was for 12:00. When we got there they said it would be an hour bc the cars were otw. When I called back an hour later, the Avis associate hung up on me because she didn’t have the car. I then called the number back multiple and received no answer. When we went up there for a second time, they told us that they had no clue when our car would be there. They didn’t even know if it would arrive that day. The lady that I was speaking to was very rude and was very dismissive to me and my boyfriend. I was simply trying to find out when our car would be there and she told me to call the 1(800) number and get a refund. That refund would not be back in my account for 7-10 business days. While I was on the phone with the Avis hotline, the cops show up and ask for mine and my boyfriend’s IDs. The cop was very rude and would not let me or my boyfriend speak at all. They Avis workers told the cops that my boyfriend was acting a fool and being aggressive. When we asked to see the footage of the things they were saying, they ignored our request and told us we had to leave. This was most definitely racially motivated. The officer laughed in my boyfriends face and told us that our reservation was canceled and that if we didn’t leave that we would be arrested. When the officer told us the reservation was canceled he said that the lady he was speaking to was the manager, yet when we asked to speak to the manager, we were told she wasn’t there. We will never use this company again and I hope that this as well as everyone else’s review warns other people.
Aug 23, 2025 · Nevaeh EdwardsThis one star is only because Google requires it. Let me be clear: this location deserves ZERO stars for the unacceptable and discriminatory treatment we received.I am the husband of the person who originally made the reservation at Avis Car Rental in Athens, GA (1870 W Broad St), and what we experienced was humiliating, traumatic, and clearly marked by racial discrimination.We made an online reservation to pick up a vehicle on July 3rd. When we arrived, we were told that the debit card used for payment was not accepted and that it had to be a credit card. A family member offered to help with their credit card, but it was declined. The woman who assisted us showed absolutely no willingness to help and told us that we could no longer rent because we had made “two attempts” that day.We left and tried to find other options (everything was sold out due to the holiday), then called Avis again. A phone agent helped us create a new reservation under my name and using my credit card, and confirmed the reservation was fully paid and ready for pickup. He specifically said the vehicle would be released without issue.When we returned to the same location, the same woman immediately stopped us again — this time even ruder, colder, and completely dismissive. She refused to hear us out and said we were not allowed to rent, despite this being a new reservation under my name and card. My 10-year-old daughter and 14-year-old son were with us and witnessed everything. She treated us with complete disregard and only processed the refund after her assistant stepped in.My wife tried to explain the situation to other customers, and this woman falsely accused her of harassment and called the police, in front of our children. The entire experience was deeply upsetting for them, and left all of us shaken.This was not just bad customer service — it was racial discrimination. Avis should be ashamed of this behavior. We will never rent from this company again, and we will make sure others know what happened.
Jul 03, 2025 · Joseph GonzalezReserved 12 passenger van 2 weeks in advance. Taking son and friends to Braves baseball game.The morning of my scheduled pickup, I receive a call from manager of this location informing me that she was sorry but they did not have my reserved van or an adequate substitute vehicle.When I informed her that her apology was meaningless and I needed a van, she became defensive and made her feelings the most important issue. Not her failure, her feelings.How dare I not accept her apology.When I arrived at the location to express my frustration and find out what could or would be done to make things right, she proceeded to inform me that I would be banned from property and would not rent to me again.To add insult to injury, I got charged $50 on my credit card for failure to pickup my reserved vehicle.The manager her is an angry, unhappy woman who should be avoided in business and life.Avis has some issues to address.Enterprise Rental solved my problem.
May 27, 2025 · Michael Williams
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