B & R Transportation, Inc.

- 303 Coggeshall St, New Bedford, MA 02746

For many residents across Massachusetts, particularly in the New Bedford area, access to reliable transportation is crucial for various daily needs, especially when it comes to medical appointments. While the term "car rental" often brings to mind vehicles for leisure or business trips, local communities also rely heavily on specialized transportation services. B & R Transportation, Inc. in New Bedford, MA, falls into this category, primarily serving as a medical transportation provider. Understanding their specific services and what to expect is vital for local users seeking assistance with their transportation needs.

This article aims to provide a clear, factual, and informative overview of B & R Transportation, Inc., focusing on its role within the Massachusetts community, particularly for individuals requiring non-emergency medical transport. We'll delve into their location, the services they offer, key features, and important considerations for those in the New Bedford region.

B & R Transportation, Inc. is located at 303 Coggeshall St, New Bedford, MA 02746, USA. This address places the company within the heart of New Bedford, making it a locally accessible option for residents of the city and surrounding South Coast communities. Coggeshall Street is a key thoroughfare in New Bedford, which can contribute to ease of access for clients needing transportation to and from various medical facilities, homes, and other destinations within the region.

For individuals in New Bedford and nearby towns like Fairhaven, Dartmouth, and Acushnet, this local presence is a significant advantage. It means less travel time to reach a central dispatch or pickup point, and potentially more localized knowledge from drivers navigating the area's streets. The accessibility of a service provider within one's own community can be incredibly reassuring for those who rely on external transportation for critical appointments.

Based on the provided customer reviews, B & R Transportation, Inc. primarily operates as a medical transportation service. This means their core offering is to provide transport for individuals who need to get to and from medical appointments, treatments, or other healthcare-related destinations. Key aspects of their services, as inferred from their operational nature and customer feedback, would include:

• Non-Emergency Medical Transportation: This is their core service, assisting patients with scheduled appointments who do not require an ambulance for urgent medical care. This can include transport to doctor's offices, clinics, hospitals for outpatient procedures, dialysis centers, rehabilitation facilities, and more.
• Scheduled Pick-ups and Drop-offs: Clients would typically schedule their transportation in advance, relying on the service to arrive at a specified time for pick-up and then for a return journey after their appointment.
• Vehicle Type (Likely Vans): Given the nature of medical transportation, it's highly probable that their fleet consists primarily of vans, which can accommodate individuals who may have mobility challenges or require more space than a standard car. The reviews specifically mention "the van smells like smoke," which reinforces the use of such vehicles.
• Dispatch Services: Like any transportation company, they would have a dispatch system for coordinating rides, taking bookings, and communicating with drivers and clients.

It's important for potential clients to clarify the specific types of medical transportation they provide (e.g., ambulatory, wheelchair accessible, stretcher capable) as this information is crucial for matching the service to individual needs.

While a service like B & R Transportation, Inc. aims to provide essential support for the community, it's equally important to consider the customer experience. Based on the provided customer reviews, which are critically negative, here are the reported features and highlights, though mostly presenting challenges:

• Local Presence in New Bedford: As highlighted earlier, their physical address in New Bedford is a significant feature for local residents needing medical transportation within their immediate area. This geographic convenience could theoretically reduce travel times for shorter local trips.

However, the overwhelming majority of customer feedback points to significant issues that overshadow any potential benefits of their local presence. These critical highlights include:

• Consistent Lateness and Missed Appointments: Multiple reviews stress extreme unreliability, with clients being consistently late for or entirely missing medical appointments due to delayed or absent pickups. This is a critical issue for medical transportation, where timeliness can directly impact health outcomes and access to care.
• Extended Wait Times for Return Pickups: Customers reported waiting "almost an hour" for return pickups, indicating a lack of efficiency in their scheduling and dispatch.
• Poor Vehicle Condition: Reviews describe vans that "smell like smoke" and are "dirty," raising concerns about hygiene, passenger comfort, and overall professionalism.
• Unprofessional Driver Behavior: Reports of drivers having their "family" in the vehicle during client transport suggest a lack of adherence to professional conduct and privacy standards.
• Rude and Unresponsive Dispatch/Staff: The dispatcher is explicitly described as "extremely rude" and known to "hang up on you then doesn't answer the phone," indicating severe deficiencies in customer service and communication, which is crucial for a service dealing with vulnerable individuals.
• Safety Concerns: While not explicitly stating accidents, the descriptions of unreliability and unprofessional conduct could implicitly raise concerns about the overall safety and care provided.

These are critical points of concern for any transportation service, especially one dedicated to medical needs. Potential users in Massachusetts, particularly in the New Bedford area, should be aware of these reported issues when considering B & R Transportation, Inc.

For those in Massachusetts seeking to contact B & R Transportation, Inc. in New Bedford, here is the direct information:

• Address: 303 Coggeshall St, New Bedford, MA 02746, USA
• Phone: (774) 202-3834
• Mobile Phone: +1 774-202-3834

Given the severe customer feedback regarding unresponsiveness, it is advisable for individuals to try all provided contact methods and be persistent, or consider alternative transportation providers if immediate and reliable service is paramount.

For locals in the New Bedford, Massachusetts area, B & R Transportation, Inc. is positioned as a local provider of medical transportation services. The advantage of its physical location at 303 Coggeshall St means it is geographically convenient for residents within New Bedford and neighboring communities, potentially offering shorter travel distances for pick-ups and drop-offs compared to companies located further away. This local presence can be a critical factor for individuals who require specialized transport to regular medical appointments and prefer a service with community roots.

However, it is imperative for potential clients in Massachusetts to weigh this geographical convenience against the significant and repeated negative feedback from customers. The severe reports of unreliability, consistent lateness leading to missed appointments, poor vehicle condition, and highly unprofessional and unresponsive staff are critical factors that directly impact the suitability and safety of the service. While a local option is always appealing, the documented challenges suggest that individuals reliant on timely and professional medical transportation should exercise extreme caution, verify service standards thoroughly, and potentially explore all available alternatives to ensure their health and safety are not compromised. The paramount concern for locals seeking medical transport must be reliability and care, and the existing public data raises serious questions in this regard for B & R Transportation, Inc.

B & R Transportation, Inc.

303 Coggeshall St, New Bedford, MA 02746, USA