Beating Hearts Transportation and Training LLC

- 261 W Johnstown Rd #105, Columbus, OH 43230

For residents of Ohio, particularly in the Columbus area, accessing reliable and compassionate transportation can be a critical need. This is especially true for individuals requiring non-emergency medical transport or specialized assistance to get to appointments and other destinations. Beating Hearts Transportation and Training LLC, located on West Johnstown Road in Columbus, aims to serve this vital need within the community. This article will provide an overview of this local business, detailing its stated services and providing crucial insights from customer experiences, essential for anyone in Ohio considering their transportation solutions.

Beating Hearts Transportation and Training LLC appears to be a local business focused on providing transportation services, likely specializing in non-emergency medical transportation (NEMT) given the nature of some of the reviews. While the name also includes "Training," public information primarily highlights its transportation services. In the context of local Ohio communities, such services play a crucial role in ensuring access to healthcare and other essential services for individuals who may face mobility challenges or lack alternative transportation options.

Beating Hearts Transportation and Training LLC is located at 261 W Johnstown Rd #105, Columbus, OH 43230, USA. This address places it within a commercial area in Columbus, generally accessible for residents in the city and surrounding areas. West Johnstown Road is a well-trafficked route, which should make the physical location relatively easy to find.

As a transportation service rather than a traditional car rental agency with a fleet for self-drive, accessibility is primarily defined by their operational model. This typically involves drivers picking up and dropping off clients at their desired locations, making the physical office address more of an administrative hub than a public-facing rental counter. Their phone number, (614) 809-9530, serves as the primary point of contact for booking and inquiries. Given the nature of services like non-emergency medical transport, accessibility would also depend on their scheduling flexibility and ability to accommodate specific time windows, which is a key point of contention in customer feedback.

Based on available information and customer feedback, Beating Hearts Transportation and Training LLC primarily offers transportation services, likely with a focus on serving individuals who require assisted or scheduled transport.

• Non-Emergency Medical Transportation (NEMT): This appears to be a significant part of their service offering. NEMT involves providing rides for individuals to and from medical appointments (e.g., doctor's visits, therapy sessions, dialysis), who may not have their own transportation or require specialized assistance during transit.
• Assisted Transportation: Reviews suggest that employees assist clients "to and from the buildings," indicating a level of support beyond just driving. This could include helping individuals with mobility challenges, ensuring safe entry and exit from vehicles, and providing a courteous experience.
• Scheduled Appointments: The nature of NEMT often involves scheduled pick-ups and drop-offs for appointments. The service aims to provide a reliable way for clients to adhere to their appointment times.

While the business name includes "Training," specific details about the type of training offered are not readily available in public reviews or within the context of their transportation service descriptions. It is possible this refers to internal driver training or other related educational services. However, for the purpose of this review, the primary public-facing service is transportation.

When considering Beating Hearts Transportation and Training LLC for transportation needs in Ohio, particularly in Columbus, there are both positive aspects highlighted by some customers and significant concerns raised by others.

• Focus on Care and Courtesy: One positive review highlights that "Each employee has been friendly and willing to assist to and from the buildings" and describes the business as being "in service to serve those in need of safe, reliable, and courteous transportation." This suggests an intent to provide a compassionate and helpful service, which is crucial for vulnerable populations.
• Addressing a Critical Need: For individuals in Ohio who rely on specialized transportation due to health conditions, age, or lack of personal vehicles, a service like Beating Hearts Transportation fills an essential gap in community support.

However, it is vital to acknowledge and consider the significant negative feedback:

• Unreliability and Missed Appointments: A major and concerning highlight is the claim that the company is "constantly disrespecting" scheduled appointment windows and has failed to provide transportation as promised. One reviewer explicitly states being told "we're busy" just minutes before a crucial 10 AM appointment a half-hour away, leading to cancellation. This directly contradicts the expectation of reliable service, especially for medical appointments.
• Allegations of Overbooking/Insufficient Drivers: The complaint "picking up trips they do not have the driver's to handle" suggests a systemic issue with managing their capacity, leading to last-minute cancellations and leaving customers stranded.
• Impact on Customer Well-being: The reviewer explicitly states having to cancel an appointment due to the service's unreliability and having to "report them to my insurance company," indicating significant frustration and potential negative consequences for clients, especially when dealing with critical medical appointments that often have strict time windows.
• Severe Customer Dissatisfaction: The language used in the negative review, such as "ghetto-money-hungry company who doesn't care about the people they serve," "unacceptable," and strong advice to "PLEASE do not use this... company," reflects a profound level of dissatisfaction and a deeply negative customer experience.

For those in Ohio looking to contact Beating Hearts Transportation and Training LLC in Columbus, here is the essential information:

Address: 261 W Johnstown Rd #105, Columbus, OH 43230, USA

Phone: (614) 809-9530

Mobile Phone: +1 614-809-9530

For residents of Ohio, particularly in the Columbus area, Beating Hearts Transportation and Training LLC at 261 W Johnstown Rd #105 presents a service that aims to address a critical need for accessible transportation, especially for those requiring assistance to and from appointments. The positive feedback highlights instances of friendly and helpful employees who are willing to assist passengers, which is a valuable trait in a service-oriented business catering to individuals in need.

However, it is absolutely crucial for local users in Ohio to be fully aware of the significant and severe negative experiences reported by other customers. The consistent complaints about unreliability, last-minute cancellations for critical appointments (sometimes due to alleged overbooking), and the resulting frustration and inconvenience are major red flags. While the intent to serve those in need is commendable, the execution, as per some reviews, appears to be deeply flawed, potentially causing more stress than relief. Therefore, while a service like Beating Hearts Transportation and Training LLC can fill a vital niche, prospective clients in Ohio should proceed with extreme caution, carefully verifying reliability and perhaps having backup transportation plans, particularly for time-sensitive appointments, given the conflicting nature of the provided feedback.

Beating Hearts Transportation and Training LLC

261 W Johnstown Rd #105, Columbus, OH 43230, USA