Bon Voyage Car Rental

- 9500 Annapolis Rd # B5, Lanham, MD 20706

For residents across Maryland, particularly in the bustling Prince George's County area, having access to convenient and affordable car rental services is often a necessity. Whether you're planning a weekend trip, need a temporary vehicle while your car is in the shop, or simply require an extra set of wheels for an unexpected need, understanding your local options is key. Today, we're taking a closer look at Bon Voyage Car Rental, a business located right here in Lanham, MD. This article aims to provide a clear, engaging, and factual overview of what Bon Voyage Car Rental offers, based on publicly available information and customer feedback, from the perspective of a Maryland local.

Local car rental companies like Bon Voyage can sometimes offer a more personalized experience compared to larger national chains. However, as with any service provider, the quality of service, vehicle condition, and overall customer satisfaction can vary significantly. Our goal is to present a balanced view of this Lanham-based rental service, detailing their location, typical offerings, and important highlights or concerns raised by customers, to help you make an informed decision for your next car rental in Maryland.

Bon Voyage Car Rental is situated at 9500 Annapolis Rd # B5, Lanham, MD 20706, USA. This address places it along Annapolis Road (Route 450), a major thoroughfare in Lanham and a key connection point in Prince George's County. This makes the location relatively accessible for residents from Lanham, New Carrollton, Seabrook, and surrounding communities. Annapolis Road provides direct access to and from areas near the Capital Beltway (I-495/I-95) and other main roads in the region.

Being located in a suite within a commercial building or complex on a main road typically means it's easy to find and reach by personal vehicle, with parking likely available on-site or nearby. For Maryland locals who rely on public transportation, it is advisable to check specific routes for TheBus (Prince George's County Transit) or Metrobus services that operate along Annapolis Road to plan your journey to the location. The accessibility of this branch contributes to its potential convenience for local customers.

While a comprehensive, official list of services for Bon Voyage Car Rental in Lanham, MD, is not extensively detailed in broad public data, a local car rental company like this typically offers a range of vehicles and rental options to meet various customer needs. Based on their business type and general industry practices, their services likely include:

• Standard Car Rentals: They would typically offer various classes of passenger vehicles, such as economy cars for budget-friendly options, compact cars, mid-size sedans, and potentially full-size sedans. These are suitable for daily commuting, local errands, or short trips.
• Diverse Vehicle Selection: While specific models are not detailed, a local rental company often provides a selection that might include SUVs or minivans for families or those requiring more space. One reviewer mentions "all of his cars," indicating a fleet that can vary. (Note: Other Bon Voyage entities in different countries listed various cars including SUVs, luxury cars, and even trucks, suggesting a potential for varied fleet types, but this is not confirmed for the Lanham, MD location specifically).
• Flexible Rental Periods: Car rental services usually accommodate various rental durations, from daily rentals for quick needs to weekly or possibly monthly rentals for longer-term requirements.
• Customer Service Interactions: As highlighted by one positive review, "They were very polite and paid attention to details." This indicates a focus on personalized and attentive customer service in some interactions.
• Pricing: While not explicitly stated in the provided reviews, local rental companies often aim to provide competitive pricing to attract customers who might be looking for alternatives to larger, more expensive chains.

The provided customer reviews present a stark contrast in experiences, highlighting both potential strengths and critical areas of concern for Bon Voyage Car Rental:

• Excellent Customer Service (Positive): One reviewer strongly praises the customer service, stating, "I really enjoyed the customer service. They were very polite and paid attention to details. I will definitely be coming back. Thank you and keep up the excellent service." This indicates that, for some customers, the interaction with staff is a highly positive experience characterized by politeness and attentiveness.
• Affiliation with a Larger Network (Unconfirmed/Potential): The name "Bon Voyage" is used by various transportation and travel services globally. While the Lanham, MD entity is distinct, it suggests a potential connection to a broader travel or rental concept, though specific affiliations relevant to a local Maryland customer are not evident from the provided information.
• Vehicle Condition Concerns (Negative): A significant highlight and major concern is the explicit complaint about vehicle quality. One customer reported receiving a "raggedy car that the alignment was messed up. I MEAN DANGEROUS TO DRIVE!" and noted that "All of his cars are damaged scratched and don't function properly!" This raises serious safety and reliability questions regarding the fleet.
• Issues with Refunds and Billing (Negative): The negative review highlights a severe problem with refunds and billing: "charge me and won't give me my refund. Been going through a dispute for over a month now and when I ask him for a credit receipt all of a sudden he can't find it." This points to potential issues with financial transparency and resolution of customer disputes.
• Unprofessionalism and Lack of Availability (Negative): The customer described the staff/owner as "unprofessional and he's never there to return the car too!" This indicates significant issues with accessibility for returns and general professional conduct, which can lead to considerable inconvenience and stress for renters.
• "Scam" Allegation: The most severe highlight is the direct accusation, "THIS IS A SCAM!!!" This reflects an extreme level of dissatisfaction and a perceived dishonest business practice.

Address: 9500 Annapolis Rd # B5, Lanham, MD 20706, USA

Phone: (202) 696-6487

Mobile Phone: +1 202-696-6487

For Maryland residents, especially those in the Lanham area looking for car rental services, Bon Voyage Car Rental at 9500 Annapolis Rd presents a highly contrasted picture. On one hand, there is clear positive feedback regarding "excellent customer service" and polite, attentive staff, which suggests that some customers experience a high level of personal care and satisfaction. This can be very appealing for locals who value a more direct and personal interaction with a smaller business.

However, it is absolutely critical for prospective renters to acknowledge the severe and alarming negative experiences reported. Claims of "dangerous to drive" vehicles with mechanical issues, alleged "bait and switch" tactics, prolonged refund disputes, and accusations of unprofessionalism and unavailability raise significant concerns about vehicle safety, operational integrity, and financial transparency. The direct accusation of being a "scam" is a serious red flag that cannot be overlooked.

Given these widely divergent experiences, Maryland locals considering Bon Voyage Car Rental should proceed with extreme caution and undertake extensive due diligence. While the positive review hints at a potentially good experience for some, the negative feedback outlines risks that could severely impact travel plans and finances. Therefore, if considering this company, it is paramount to:

• Thoroughly inspect the vehicle: Before driving off, meticulously check the car for *any* and *all* damages, test its functionality (brakes, steering alignment, warning lights), and photograph/video every aspect. Do not accept a vehicle that feels unsafe or appears to have significant issues.
• Clarify all charges and policies in writing: Get a detailed breakdown of rental costs, deposit amounts, and refund policies in writing before signing any agreement.
• Ensure clear return procedures: Confirm who will be present for vehicle return and obtain a signed, detailed receipt of return time and condition. The claim of the manager "never there to return the car too" is a major concern for confirming return and preventing post-rental issues.
• Consider payment method: If possible, use a credit card for better consumer protection in case of disputes over charges or refunds.

In summary, while the customer service could be excellent for some, the grave concerns about vehicle quality and business practices necessitate extreme caution. Maryland locals looking for a reliable and stress-free car rental experience might want to carefully compare Bon Voyage Car Rental with other available options in the area, or if choosing them, ensure they are fully prepared to document every step of the rental process.

Bon Voyage Car Rental

9500 Annapolis Rd # B5, Lanham, MD 20706, USA