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Budget Car Rental
- 304 West 49th Street, between 8th &, 9th Ave, New York, NY 10019

Car rental agency, Van rental agency ★2.0

304 West 49th Street, between 8th &, 9th Ave, New York, NY 10019, USA

2.0
We stood in line for 40 minutes, even though we had booked the car in advance. We had a nice chat with the manager (an elderly man in glasses) and told him that we were planning to go far — to Niagara Falls with kids. We booked a Toyota RAV4 but received a Dodge Hornet instead. They handed it over quickly; we noticed damage, and the guy said everything was okay and already documented. I asked where our Toyota was, and he said there was none — this is “the equivalent.” What equivalent?! The trunk was much smaller — and we had suitcases!We didn’t argue because there were a lot of people, it was hot, and very inconvenient to take the car since there was a traffic jam there. We took the car and left. The manager said we had to return the car with a full tank, but we had booked it in advance through Booking.com and paid for a full tank already. Booking.com warned us that we were not obligated to return it with a full tank since it was already paid. That was the first red flag!On our way back from the falls, with about three hours left to drive to New York, we were traveling as a family with two kids. Suddenly, the car began to swerve; my husband managed to control it and we stopped. We had been driving carefully, not speeding — everything was fine.The rear tire burst! We took the suitcases out of the trunk, but there was no spare tire anywhere in the car. By then, it was already 8:30 PM. The kids were very scared, and we were alone on the highway.We got out the documents and started calling the phone numbers listed — but couldn’t get through for a whole hour! It became dark and cold. Some people stopped and wanted to help us change the tire — but we didn’t have a spare! They couldn’t understand how we were given such a car with such an old, patched-up tire. In other words, the tire was already defective from the start!Eventually, we reached customer service. While we were explaining everything, a man driving a tow truck stopped — he was just passing by. He helped us arrange with customer service for him to take us to the Pennsylvania airport where Budget employees would replace the car and wait for us.By then, it was already 11:00 PM, and the ride took another hour. The tow truck only had two seats, so I and my daughter rode in the cab while my husband and son went in the broken car on the tow truck, risking their lives.We arrived at the airport, unloaded the car, the kind man left, and we went to the Budget office — but there was no one there at all. I found a security guard, and he said everyone had left and would only be back at 10:00 AM. We were hungry, tired, and one child wasn’t feeling well — he caught a cold while we stood on the highway. We tried calling customer service again, but again no one answered — we called for two hours. The kids were exhausted and wanted to sleep. By then, it was already 1 AM.I attached videos and photos showing that no one was waiting for us and no one was there!We ended up calling a taxi at our own expense — $311 — and went to New York to our hotel. We arrived at the hotel around 4 AM!The next day we came to the office and started expressing our complaints to the manager (the elderly man in glasses who had handled our paperwork). He pretended not to know us and told us to call customer service, saying they were just managers who handed out cars — that’s all. I said, “How could you give us a car without a spare tire?!”We sent several complaints to customer service but got different responses: in one they offered to refund 30% of the rental (about $30 😂), in another they claimed it was our fault and we damaged the tire, and in a third they were willing to compensate $107.I’m shocked! We’ve often rented cars in Europe from SIXT and Hertz — everything was great. This was our first time in America, so we decided to rent from a big American company — Budget. We asked to return our $300 deposit and compensate us for the taxi to New Yorkthey didn’t refund us anything at all — on the contrary, they even charged $500 from our card for the tow truck! - Ekaterina Bilkei
Budget Car Rental Overview Photos Intro Detail Location Reviews

Budget Car Rental Photos

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Budget Car Rental Introduce

For many residents of New York City, personal car ownership is often a complex and expensive endeavor, often overshadowed by the convenience of the extensive public transportation network. However, there are numerous times when the flexibility and freedom of a private vehicle become essential. Whether it’s for a family trip to the suburbs, a business meeting outside the five boroughs, or simply needing to transport items too large for the subway, a reliable car rental service in a convenient location is invaluable. Budget Car Rental at 304 West 49th Street aims to serve this critical need for New Yorkers right in the heart of Midtown Manhattan.

Budget Car Rental is a well-known name in the car rental industry, often appealing to customers looking for cost-effective transportation solutions. The Manhattan West 49th Street branch strives to meet the high demand for mobility in one of the world's busiest urban centers. While the brand is known for its wide selection of vehicles and competitive pricing, it's also important for potential renters to be aware that individual branch experiences can vary significantly, as some customer feedback indicates. This article will provide an in-depth look at the Budget Car Rental location on West 49th Street, detailing its strategic accessibility, the range of services it typically offers, and key considerations for New Yorkers choosing this option for their temporary transportation needs.

Budget Car Rental at 304 West 49th Street, between 8th & 9th Ave, New York, NY 10019, USA, boasts an exceptionally central and accessible location in Midtown Manhattan. This prime spot makes it remarkably convenient for a vast number of New Yorkers. The branch is within easy walking distance of several major subway lines, including the C and E lines (at 50th Street/8th Avenue), and the 1 line (at 50th Street/Broadway). Additionally, the bustling Times Square-42nd Street hub, serving numerous lines including the N, Q, R, W, S, 1, 2, 3, and 7, is just a short walk south. This extensive subway connectivity ensures that residents from various parts of Manhattan, Brooklyn, Queens, and other boroughs can reach the rental office with minimal hassle. Multiple bus routes also traverse the avenues near the location, providing further public transport options.

Beyond its strong public transport links, the West 49th Street location offers practical advantages for those planning to drive out of the city. Being situated between 8th and 9th Avenues provides relatively straightforward access to major cross-town streets, which in turn lead to the West Side Highway. This vital artery allows for direct routes north and south, and facilitates connections to the Lincoln Tunnel for travel to New Jersey, or the George Washington Bridge for destinations north of the city. This blend of strong urban accessibility and convenient exit routes makes the 49th Street branch a strategic hub for New Yorkers needing a vehicle for various purposes, from short trips to extended road journeys beyond the city limits.

Budget Car Rental, as part of a major global rental group, typically offers a comprehensive array of services designed to cater to diverse customer requirements, often emphasizing affordability.

  • Diverse Vehicle Fleet: Customers can generally choose from a wide range of vehicle classes. This typically includes economy cars for budget-conscious and fuel-efficient travel, compact and mid-size sedans for general use, spacious SUVs for families or those needing more cargo space, minivans for larger groups (up to 15 passengers), and even luxury vehicles for a more premium experience. They also offer electric vehicles and trucks/vans.
  • Flexible Rental Durations: Budget accommodates various rental periods, from daily rentals for quick tasks or short trips to weekly, monthly, and even long-term rentals (up to eleven months), providing extensive flexibility to match different travel plans.
  • Optional Equipment and Services: To enhance the rental experience, customers can often opt for additional features such as GPS navigation systems, child safety seats (various types available), and roadside assistance programs, providing added convenience and peace of mind.
  • Protection Plans: Various insurance and waiver options are usually offered, including Loss Damage Waiver (LDW) and liability coverage, allowing customers to choose the level of protection that suits their needs.
  • Fastbreak Service: For frequent renters, the Fastbreak program aims to expedite the rental process, allowing members to bypass the counter at participating locations and quickly get to their vehicle.
  • One-Way Rentals: Budget frequently facilitates one-way rentals, allowing customers to pick up a vehicle at the West 49th Street location and return it at a different Budget branch across the country, which is highly convenient for specific travel itineraries.
  • Deals and Discounts: Budget often provides promotions, discounts (like Pay Now options), weekly deals, and free upgrades, especially for members or those booking in advance.

When considering Budget Car Rental - Manhattan West 49th Street, several features and highlights are generally associated with the brand, though individual branch experiences can significantly vary, as indicated by some customer reviews.

  • Affordability Focus: Budget is often chosen for its competitive pricing, making it an attractive option for New Yorkers looking for cost-effective car rental solutions. They frequently offer various discounts and deals.
  • Excellent Midtown Location: The address on West 49th Street, positioned between 8th and 9th Avenues, is a major advantage. It provides exceptional access via numerous subway lines, making it incredibly convenient for residents throughout the city to reach the branch.
  • Diverse Vehicle Availability: A large Budget location typically aims to offer a broad selection of vehicle types, from economy cars suitable for city errands to larger SUVs for family trips, providing options for various needs.
  • Fastbreak Program: For repeat customers, the Fastbreak service is designed to streamline the pickup process, potentially saving significant time by reducing counter interactions.
  • Long Operating Hours: The location typically operates from 7:00 AM to 11:00 PM, seven days a week, offering extended hours for pickups and returns that can accommodate varied schedules.

For direct inquiries, reservations, or assistance, you can contact Budget Car Rental - Manhattan West 49th Street using the following information:

Address: 304 West 49th Street, between 8th & 9th Ave, New York, NY 10019, USA

Phone: (212) 397-4375

Mobile Phone: +1 212-397-4375

For locals in New York, Budget Car Rental at 304 West 49th Street can be a suitable option for addressing their temporary transportation needs, particularly if their priority is an affordable rental from a centrally located branch. Its exceptional accessibility in Midtown Manhattan, easily reachable via numerous subway lines, is a significant advantage for busy New Yorkers who do not own cars. This means less travel time within the city to pick up a vehicle. Furthermore, its position allows for relatively quick access to major routes out of the city, such as the West Side Highway and tunnels, making it practical for weekend trips or travel beyond the five boroughs. While some customer reviews highlight significant challenges with wait times, vehicle availability, and specific service issues, others indicate positive experiences with efficient pickups and well-equipped vehicles. For residents who meticulously plan their rentals, confirm all details in advance, and understand the potential for operational fluctuations, Budget on West 49th Street offers a convenient and potentially cost-effective way to gain temporary mobility, providing the essential flexibility needed in New York City.

Budget Car Rental Details

  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • Credit cards
  • Parking

  • Paid street parking

Budget Car Rental Location

Budget Car Rental

304 West 49th Street, between 8th &, 9th Ave, New York, NY 10019, USA

Budget Car Rental Reviews

An average rating of ★2.6 from 944 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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