Budget Car Rental Photos



Budget Car Rental Introduce
For residents of Massachusetts, particularly those living and working in the vibrant heart of Cambridge, access to flexible and reliable transportation is incredibly valuable. Whether you're heading out for a weekend adventure, need a temporary vehicle while your own is being serviced, or simply require extra wheels for a specific errand, a local car rental service can make all the difference. Budget Car Rental, located at 1 Bennett Street in Cambridge, stands out as a highly regarded option, consistently praised by locals for its professional service, friendly staff, and efficient operations.
Budget Car Rental is a globally recognized brand, celebrated for providing a wide selection of quality vehicles at competitive prices. The Cambridge, MA location, nestled conveniently near Harvard Square, takes these core principles to heart, striving to deliver a seamless and positive rental experience for every customer. We understand the unique needs of Cambridge drivers, from navigating the historic streets to embarking on longer journeys across Massachusetts or beyond. Our commitment is to ensure you receive a clean, comfortable, and perfectly functioning vehicle that suits your specific journey, all delivered with the kind of personal attention that makes you feel valued. From compact cars ideal for navigating city streets to larger vehicles for family trips, Budget in Cambridge aims to get you on the road with ease and confidence.
Budget Car Rental is conveniently located at 1 Bennett St, Cambridge, MA 02138, USA. This address places it within the Charles Hotel complex, just a stone's throw from the iconic Harvard Square. This location is exceptionally central and accessible for residents and visitors throughout Cambridge, as well as those from neighboring communities like Somerville, Boston, and Watertown.
The branch's proximity to Harvard Square is a significant advantage. It is approximately two blocks from the Harvard Square MBTA Red Line subway station, making it highly accessible via public transportation for those who do not have a car or prefer to take the subway. From the Harvard Square stop, a short walk down JFK Street towards the Charles River will lead you directly to the Charles Hotel and the Budget counter inside. This makes it incredibly convenient for students, faculty, and residents of Harvard University and the surrounding areas. For those driving, the location is also well-connected to major roadways, allowing for relatively easy access to Memorial Drive, Storrow Drive, and the Massachusetts Turnpike (I-90). This prime and highly accessible location ensures that picking up or dropping off your rental vehicle is as convenient as possible, saving you time and hassle whether you're staying locally or embarking on a broader New England adventure.
Budget Car Rental, including its Cambridge - Charles Hotel location, offers a comprehensive suite of services designed to meet diverse transportation needs. Their typical offerings include:
Economy and Compact Cars: Ideal for individuals or couples seeking fuel efficiency and easy maneuverability in urban environments like Cambridge.
Mid-size and Full-size Sedans: Offering increased comfort and space, suitable for daily commutes, business travel, or small families exploring Massachusetts.
SUVs: A range of Sport Utility Vehicles, from compact to full-size models, providing ample room for passengers and luggage, perfect for family trips or navigating varying New England weather conditions.
Minivans: The go-to option for larger families or groups, offering significant seating capacity and versatile cargo space for vacations or group outings.
Electric Vehicles (EVs): Budget is expanding its EV fleet, offering electric car rentals. While the specific branch might not have on-site chargers, they do provide access to these increasingly popular vehicles, allowing environmentally conscious renters to experience electric driving.
Trucks and Vans: Available for moving projects, hauling materials, or commercial needs, providing utility for various tasks.
Flexible Rental Durations: Offering daily, weekly, and monthly rental options to accommodate both short-term needs and extended periods, providing ultimate flexibility for residents.
Optional Add-ons: Such as GPS navigation systems, child safety seats, and various protection plans (Loss Damage Waiver, Liability Insurance Supplement, Personal Accident Insurance, Personal Effects Coverage) to enhance your rental experience.
One-Way Rentals: The convenience of picking up a vehicle at one Budget location and dropping it off at another, facilitating flexible travel plans across Massachusetts or beyond.
Free Pick-up Service: Budget offers a free pick-up service. Customers are encouraged to call the rental location directly to arrange this service if needed.
The Budget Car Rental branch at 1 Bennett Street in Cambridge is consistently highlighted by customers for several notable features and advantages:
Exceptional Professionalism and Kindness: Reviewers frequently laud the staff for being "the best and most professional service and people I've ever met." Phrases like "really appreciate their kindness and expertise" and "Dianne is always so helpful, I will be back!" underscore a commitment to outstanding customer interaction.
Fast and Efficient Service: Despite sometimes being busy, customers note "fast service" and commend the staff for doing "the best they can with the resources they have," ensuring a smooth and timely pick-up and drop-off process.
Reliable and Good Cars: Customers generally find the vehicles to be "good cars" that are clean and comfortable, ensuring a pleasant driving experience.
Customer-Centric Problem Solving: A significant highlight is the staff's willingness to help customers "return the car on time," even in challenging situations, demonstrating a proactive and helpful approach to ensure customer satisfaction.
Diverse Fleet, Including EVs: The availability of electric cars is a positive feature for those looking for more sustainable or modern driving options. While a customer wished for on-site chargers, the very presence of EVs in the fleet is a strong point.
Convenient Harvard Square Location: Being situated within the Charles Hotel and just two blocks from Harvard Square and the MBTA Red Line makes this location incredibly accessible for students, faculty, and residents who rely on public transport or wish to avoid extensive travel to other rental spots.
Positive Overall Reputation: Despite the occasional busy period, the overwhelming sentiment from reviews indicates a consistently positive experience, with high ratings for overall service, value for money, and the pick-up/drop-off process.
To make a reservation or for any inquiries regarding car rental services, please contact Budget Car Rental in Cambridge using the following details:
Address: 1 Bennett St, Cambridge, MA 02138, USA (inside The Charles Hotel)
Phone: (617) 661-0523
Mobile Phone: +1 617-661-0523
Operating Hours:Monday - Friday: 8:00 AM - 6:00 PMSaturday: 7:00 AM - 5:00 PMSunday: 7:00 AM - 5:00 PM
Please note that holiday hours may vary; it is always recommended to confirm specific hours, especially during major holidays like Labor Day, Thanksgiving, and Christmas, and to make reservations in advance to ensure vehicle availability. They also offer free pick-up service, which can be arranged by calling the branch directly.
For residents of Massachusetts, particularly those in Cambridge and the surrounding Greater Boston area, the Budget Car Rental branch at 1 Bennett Street stands out as an exceptionally suitable and highly recommended choice for all their car rental needs. Its prime location within the Charles Hotel, just steps from Harvard Square and the MBTA Red Line, offers unparalleled convenience and accessibility for individuals relying on public transportation or those seeking a local solution without needing to travel to an airport.
What truly makes this Budget location shine, however, is the consistent praise for its staff. Customers repeatedly highlight their professionalism, kindness, and expertise, with special recognition for individuals like Dianne. This commitment to superior customer service ensures a smooth, efficient, and genuinely pleasant rental experience, even when the branch is busy. Combined with a reliable fleet that includes popular options and increasingly, electric vehicles, and a clear dedication to customer satisfaction, Budget Car Rental in Cambridge offers a trustworthy and efficient solution. For Massachusetts locals seeking not just a car, but a positive and supportive rental partner, this Cambridge location is highly recommended.
Budget Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Budget Car Rental Location
Budget Car Rental
1 Bennett St, Cambridge, MA 02138, USA
Budget Car Rental Reviews
deskhotelprepaidpick upSUVcallmanagementspellingchargingname
★ 5★ 4★ 3★ 2★ 1Really the best and most professional service and people I've ever met. Thanks a lot for their helps, or I can't return the car on time. Really appreciate their kindnees and expertise!
Jul 18, 2024 · WeiFast service, friendly staff, and good car. Sometimes it is busy and sometimes not, and the staff do the best they can with the resources they have. I really wish they had onsite electric car chargers so I could more easily rent electric cars so hopefully that is something management can consider.Dianne is always so helpful, I will be back!
Oct 13, 2024 · Adrienne Gembala AgarwalI’ve rented from here a few times for work.+ 1 The service is great, the people are very kind.+1 The last rental car was clean and met all of the needs for my week long trip.-1 Star: there’s a really long line and very slow turnover times. Be prepared to wait in a queue for 30-45mins.-1 Star: Came to pick up my reserved car today, and they say they don’t have any available.-1 Star: in my last rental, I got a ticket for an overdue inspection, and had to fill up the tires with air. Shouldn’t these things be included in the car inspection between customers?Again, the people are great, but operations / management needs improvement.
Oct 16, 2022 · Ryan KrahmerI’ve never had a parole officer, but every encounter I’ve had with Budget makes me feel like I’m there because I *have* to be, not because I want to be. I stopped using them for ten years, but I’ve used them twice in the last two months because they had the vehicles I wanted where I wanted at the best price. But customer service is so awful at all three sites I’ve used that I’ll pay more to rent elsewhere.The review that follows is specific to the Bennett St location in Harvard Sq. The office is in the bowels of The Charles Hotel, which is a fine location, but Budget’s office is well-hidden and there’s no signage entering through the lobby. Returning through the garage is not much better, as the office is nowhere close to it. If you can’t make your office visible from the garage entrance, at least provide signs and water!The agent (and it’s always only one) doesn’t answer the phone. I tried four times over a three hour period. Useless. When I did get there to pick up an SUV I was taking to Brooklyn, she didn’t want to let it go, saying it was too nice of a car to be sent one way and she tried to down sell me. Then she told me I shouldn’t have pre-paid for insurance, which was probably right, but it was just part of her need to be in control. PAROLE OFFICEROne star for service, but I’m giving it three because I was happy with both cars I got there and the prices and locations of the agency were the best available.
Sep 05, 2020 · Wallace BachmanVery unresponsive and rude. I rented a car with Budget, picked it up at 1 bennette st location but had to get the car towed because of a small accident. It's been 36 hours since it's been towed and I was not given any update since then. I called them multiple times and the only answer they give me is that they can't give me any information (they themselves don't have any information). A couple of times when I called some representatives said they'll transfer the call to a person who can give me more info and they hung up on me.The towing services was very quick with their work. They returned the car to the location that the rental company asked them to (Budget rental services asked the towing company to return the car to a different location than what I chose as return location while booking). I was told by the towing services that the car was returned to Avis servicing center (apparently Avis and Budget are owned by the same entity). When I called Budget customer service a few minutes back they said they don't know which location the car is (HOW CAN THEY NOT IF IT'S ONE OF THEIR OWN SERVICING CENTERS???) and he also doesn't know when the car will be fixed and returned to the original location. But he had the audacity to tell me that they'll charge me until the car is returned to the return location I chose.Firstly they don't communicate among themselves, they don't give any useful information to the customer and they also charge the customer for their delays.As it is takes me forever to get through the automated service and get a hold of a person every single time I call, and when I do manage to get a hold of a person this is what happens?This is a very frustrating experience and I don't think I'll ever rent a car with them again.
Aug 29, 2022 · Lavanya Kondiparthi
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