Budget Car Rental Photos










Budget Car Rental Introduce
For residents of Horn Lake and the wider Mississippi region, reliable transportation is often a necessity, not a luxury. Whether your personal vehicle is temporarily out of commission, you need extra space for a family vacation, or you're visiting the area and need a convenient way to explore, car rental services play a crucial role. Budget Car Rental, a widely recognized name in the industry, has a local branch conveniently located at 1421 Goodman Rd in Horn Lake, MS, aiming to provide a range of vehicles to meet your diverse travel demands.
Budget Car Rental strives to offer accessible and affordable vehicle solutions for daily commutes, weekend trips, or longer-term needs. As a part of a national network, this Horn Lake location benefits from a broad fleet and established operational procedures. Their goal is to get you on the road efficiently, allowing you to navigate Mississippi's scenic routes, visit local attractions, or simply manage your day-to-day responsibilities with ease.
However, it's important for potential renters to be aware that customer experiences can vary. Some past customers at this specific location have reported challenges, including concerns about misleading pricing, issues with hold refunds, vehicle cleanliness, and insufficient fuel upon pickup. For instance, one customer mentioned, "My recent experience with Budget Rental Car, involved misleading pricing, poor customer service, and the failure to return a $194.20 hold that I was assured would be refunded. When I contacted Budget customer service to resolve this issue, I was falsely told that the additional charge was due to insurance." Another reviewer stated, "And before we even step foot in it. It’s absolutely a mess in it. Loose potato chips all over the floor, weave (legitimately weave on the floor) some balled up tissue and scratch marks all over the exterior." These comments highlight the critical importance of thoroughly reviewing your rental agreement, inspecting the vehicle before driving away, and directly communicating any discrepancies or concerns with the staff at the time of rental. It is always advised to take photos or videos of the vehicle's condition, including the fuel level, at both pick-up and drop-off to safeguard against potential disputes.
While these experiences can be frustrating, they underscore the need for vigilance when renting from any service, local or national. Budget Car Rental, as a large company, generally has processes for addressing customer complaints and encourages direct communication to resolve issues. By being prepared and informed, locals can better navigate their rental experience at this Horn Lake location.
Location and Accessibility
The Budget Car Rental branch in Horn Lake is situated at 1421 Goodman Rd, Horn Lake, MS 38637, USA. This location offers significant accessibility for residents of Horn Lake and neighboring communities in North Mississippi, as well as those traveling to or from the Memphis metropolitan area. Goodman Road (Highway 302) is a major commercial thoroughfare that runs east-west, connecting various parts of Horn Lake and extending into Southaven and other surrounding areas.
Its proximity to Interstate 55 (I-55) is a key advantage. I-55 is a vital north-south interstate that provides direct access to Memphis, Tennessee, just across the state line, and connects to other major cities throughout Mississippi, such as Southaven, Olive Branch, and even down to Jackson. This makes the Horn Lake Budget location particularly convenient for individuals who need easy access to the interstate system for business travel, family visits, or leisure trips across the region.
The area around 1421 Goodman Rd is typically a commercial hub, which means the location is generally easy to find with GPS navigation and benefits from a visible presence. For local residents, this means less travel time and hassle compared to driving to airport rental facilities, offering a practical solution for everyday car rental needs.
Services Offered
- Diverse Vehicle Selection: Budget Car Rental typically maintains a broad fleet to cater to a variety of customer needs. This includes popular options like economy cars for fuel efficiency and city driving, compact and intermediate sedans for general use, full-size cars for more comfort, SUVs of various sizes for families or those requiring extra cargo space, and potentially minivans or passenger vans for larger groups. This variety aims to ensure that customers can find a vehicle suitable for their specific trip or purpose.
- Short-Term and Long-Term Rentals: Whether you need a vehicle for a single day, a weekend excursion, a full week, or an extended period of a month or more, Budget aims to provide flexible rental durations. This caters to diverse local needs, from temporary vehicle replacements to longer-term projects.
- Optional Add-ons: To enhance your rental experience, Budget often offers various optional add-ons. These can include GPS navigation systems for easier travel, child safety seats for families, roadside assistance plans for peace of mind, and satellite radio. These can typically be selected during the booking process or at the counter.
- Online Booking and Management: As a major rental brand, Budget provides robust online platforms and mobile apps for convenient booking, modification, and cancellation of reservations. This allows customers to manage their rental details from anywhere, at any time.
- Customer Service and Support: While individual experiences may vary, Budget aims to provide customer support through their local branch staff and a broader corporate customer service network. This includes assistance with reservations, billing inquiries, and roadside support if needed during a rental.
Features / Highlights
- National Brand Reliability: Being part of the Budget Car Rental global network offers a certain level of brand recognition and established operational standards. This typically means access to a regularly maintained fleet and standardized rental procedures.
- Convenient Local Access: The Horn Lake location on Goodman Road is easily accessible for residents across North Mississippi, offering a convenient alternative to potentially busier airport rental locations. Its proximity to major highways like I-55 simplifies travel.
- Variety of Vehicle Types: The ability to choose from a wide array of vehicle classes, from economical sedans to spacious SUVs, allows customers to select the most appropriate car for their specific journey or passenger needs. This versatility is valuable for both personal and business use.
- Flexible Rental Periods: The option for short-term and long-term rentals provides flexibility, accommodating various schedules and temporary transportation requirements for individuals and businesses in the area.
- Online Convenience: The availability of online booking and account management tools allows for a streamlined rental process, from reservation to potentially checking in or out digitally, although direct interaction at the counter is also common.
Contact Information
For reservations, inquiries, or assistance with your car rental needs, you can contact the Budget Car Rental branch in Horn Lake using the following details:
Address: 1421 Goodman Rd, Horn Lake, MS 38637, USA
Phone: (662) 990-4092
Mobile Phone: +1 662-990-4092
It is highly recommended to call the branch directly to confirm your reservation, inquire about specific vehicle availability, or address any concerns you may have prior to your pick-up. This direct communication can help clarify policies and ensure a smoother rental experience.
Conclusion: Why this place is suitable for locals
For residents of Horn Lake and surrounding areas in Mississippi, the Budget Car Rental at 1421 Goodman Rd offers a convenient and accessible option for their temporary transportation needs. Its strategic location on a major road like Goodman Road, coupled with easy access to Interstate 55, makes it a practical choice for locals. Whether you're commuting within the tri-state area, planning a family trip, or simply need a vehicle while yours is serviced, the ease of reaching this branch is a significant advantage.
The broad selection of vehicles, characteristic of a major brand like Budget, means that locals can find a car that fits their specific requirements, from fuel-efficient economy models for quick errands to larger SUVs for more passengers or cargo. This versatility is crucial in Mississippi, where personal vehicles are often essential for getting around and connecting with various communities.
While some customer feedback indicates areas where the service could be improved, particularly concerning transparency in pricing, hold refunds, and vehicle preparation, being a local branch of a national company means there are established channels for feedback and dispute resolution. For Mississippi residents, it underscores the importance of being a proactive consumer: confirming all charges, inspecting the vehicle thoroughly, and understanding the rental terms at the counter. However, for many, the brand recognition and the sheer convenience of a well-located rental outlet outweigh these concerns.
In essence, Budget Car Rental in Horn Lake provides a foundational service for local mobility. It offers the flexibility to rent a car for various durations, backed by the resources of a large company. For those living in and around Horn Lake who need a reliable vehicle without the commitment of ownership, this Budget location remains a relevant and often utilized choice, enabling them to navigate their daily lives and explore the beauty of Mississippi.
Budget Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Budget Car Rental Location
Budget Car Rental
1421 Goodman Rd, Horn Lake, MS 38637, USA
Budget Car Rental Reviews
pick upnumberphonepricesemployeecleancredit cardrefundbusiness daysunderstanding
★ 5★ 4★ 3★ 2★ 1My recent experience with Budget Rental Car, involved misleading pricing, poor customer service, and the failure to return a $194.20 hold that I was assured would be refunded.When I booked the rental, I was told that the total cost would be $257.75. I paid this amount in full with the understanding that an additional $194.20 hold would be placed on my card temporarily and refunded upon return of the vehicle. However, the total charge to my account ended up being $451.95, and I was never refunded the $194.20 hold, despite being told otherwise at the time of rental.When I contacted Budget customer service to resolve this issue, I was falsely told that the additional charge was due to insurance. This is not accurate, as I have my own personal insurance and declined any additional coverage at the time of rental.This experience was not only misleading but also unprofessional. Had I known the total cost would be over $450, I would have gone with my existing reservation at Enterprise. The location I visited provided poor service, and the misrepresentation of costs is unacceptable.I am requesting an immediate refund of the $194.20 that was improperly withheld and a written explanation for this overcharge.I requested that the company respond within 7 business days before I escalate this complaint to consumer protection agencies and consider taking further action.
Jul 15, 2025 · Kim FosterALSO forgot to add, the car didn’t even have gas in it when we went there for pickup.Just got a rental car here. And before we even step foot in it. It’s absolutely a mess in it. Loose potato chips all over the floor, weave( legitimately weave on the floor)some balled up tissue and scratch marks all over the exterior. For a 315 dollar deposit I was hoping for a better service being done to the vehicleAlso things are not properly communicated there with the processs as a whole would not ever recommend going here.You better off walking to your destination then fooling with these folks
Feb 16, 2024 · quavius allenWhere do I start: The employees are truly set up to fail with the style and operating procedure of budget rental car Memphis. After witnessing two different reservations walk out and cancel their reservations I entered the store.. then I understood why very quickly, The policies for the Memphis area locations are different than the national policies for the rentals (which none of this information was posted on any website) this includes things like required documents if using a debit card, state,restrictions for travel and not being able to use a roof rack for any purpose at all even if it is on the vehicle (my wife was not planning on using the roof rack but I thought it was a little weird that we would go that specific of a restriction). In total there was six additional “non-sanctioned” national budget rental car documents that was required for signature to rent a car. After completing all of this I was then told that I needed to swing by the airport location to pick up the Rental car tag and registration. That’s right the license plates were expired on the vehicle. I get it DMV’s are currently shut down due to all of the issues going on but I soon realized that every car on the lot had an expired license plate.. question: why would an employee not just bring all of them over at the same time and get it knocked out?? The best part is I got to drive a vehicle across state lines with no current tag on it which took an extra two hours to complete my rental process because they we’re busy at the airport and could not get to me quickly. But hey he was quick to tell me that there was no other vehicles available for anyone else to rent and those blanks that walked out earlier are going to find that out very quickly.. so with that information I kept my mouth shut because at the end of the day we needed a rental. After looking at the vehicle it was obvious that it was never cleaned inside or out but Time was of the essence and I knew that I needed to go to another location I just asked him to quickly wash the outside. Which he happily did with a bucket of water and a brush in the back of the building I have posted a picture below. Well back in the back I got to witness all sorts of extra things including liquor bottles elegantly placed by the back door. (Picture included).. when we got to our house after picking up the license plate registration and a quick outside bath of the vehicle I got the pleasure of removing child hair ties and french fries from the inside. Obviously the corporate policy for Covid cleaning was not completed. After they got on the road I called the one 800 number to report what I had seen I left a message and no one returned my call... at this point whatever we have come this far why I go back.. It wasn’t till they were on their way back and was not going to make the drop off time by an hour and 15 minutes we had the next set of issues. After six hours of phone calls not an exaggeration, and not being able to add an extra day via phone through the call center in Tijuana Mexico. We ended up with finding out that they have attached the previous person‘s credit card to our vehicle rental, that since we paid in full online they could not extend our rental for an extra day or give us a grace period of an hour (traffic) because I had picked it up from the original location at that time... just a reminder it took extra 2hrs To complete the budget car punch list of issues to even drive the vehicle home. In the end no Grace told us just rent a car for another day because the hour late would be charge the same. Customer service center told us the extra day would cost 3X the original rate. After turning the car in the day late as instructed the only thing that they would do for us is reduce the rate back to the original day rate on the original rental agreement.. know if you’ve read this far you’re probably asking yourself why on earth is this gentleman putting so much information on a Google nobody will pick up their phone. Never rent from budget
Jul 08, 2020 · Jason NeelDo not rent from this run down place, they only have one person working check-in and cleaning cars as they are turned in..customer service is terrible and if u rent please video every inch of the car because the guy with dark shades on will try to charge u for crack windows, very weird
Jun 25, 2025 · tina Marie ThomasWas there on March 5th, 2024, at Horn Lake, Mississippi, to pick up a car that I pre booked to rent and prepaid the rental as suggested. Received confirmation that the car will be ready and they're looking forward to seeing me there. I get there, there was a young lady there at the desk looking swamped. They told me at the last minute that they weren't gonna rent the car to me because they needed at least 3 proof residency paperwork,.....a copy of rent, or bank statement, or mortgage, etc....I told her that no one called me to tell me that, but I am on record from renting at Budget Car Truck rental in Illinois. She said she was busy and forgot to call me, and I still couldn't get the car rental. I mentioned that I had a very important appointment to be at tomorrow, but still wouldn't rent me a car. I asked for my money back that they took out of my account. She said that I had to call a 1 800 number and talk them to get my money back into my account. Unbelievable. I left, called the number and spoke with a lady to return my money, but she kept saying that they still gonna keep $150.00 dollars instead of refunding me my entire $255.00 because I was a no show there. I of course got upset at her and asked to speak to the manager. At first he was trying to say the same thing, and after much yelling and mentioning for the upteenth time that we were there on time, but they wouldn't rent the car to me because she keep saying that I'm a first time customer in which I am NOT, I rented from them before at an Illinois location about 6 to 7 months ago, but still insisted that I couldn't get the rental until I bring all of the above mentioned documents, and we had stood in line for at least 30 minutes until we were seen. Finally, he agreed to refund all of my money. Unbelievable. I refuse to rent from them again and will NOT recommend them for any rentals.
Mar 11, 2024 · K C
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