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Carvel Car RentalCar Rental Near MeNew JerseyBergen CountyFort LeeCar Rental in Lemoine AvenueBudget Car Rental
Budget Car Rental ico

Budget Car Rental
- 2121 Lemoine Ave, Fort Lee, NJ 07024

Car rental agency, Van rental agency ★4.0

2121 Lemoine Ave, Fort Lee, NJ 07024, USA

4.0
I am not sure if this is the right location to complain but this is where we were. We had taken a Budget rental car from New Hampshire to Virginia for a family wedding. On our way back up, the car broke down on the freeway. We were told we had to get a tow off the freeway into a random parking lot and then Budget would send a tow to pick up their car. Once they picked up the car, we would be able to get an Uber to LaGuardia to pick up a new rental and go home. We got to the parking lot and had to wait there for Budget's tow. We waited for 9 hours before they sent a tow. We kept calling and explaining and asking where the tow is and they just kept lying to us to shut us up! They were treating us like we weren't real people in a tough situation, they were treating us like we didn't exist if they didn't think about it. Instead of getting home at 4pm we got home at 3am. It is UNACCEPTABLE to lie to your customers and completely insane that we had to wait 9 HOURS for you to just pick up your car! We were told that if we chose to leave the car before it was picked up then we would be responsible for anything that happened to it. That means that Budget pretty much just kept us hostage in a broken down car for 9 hours without really trying to fix the problem. Budget will never take our money ever again, and I hope everyone sees this review and chooses never to use them either. Absolutely unacceptable. You should all be ashamed of yourselves. - Olivia Martin
Budget Car Rental Overview Photos Intro Detail Location Reviews

Budget Car Rental Photos

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Budget Car Rental Introduce

For residents of New Jersey, particularly those in Fort Lee and the surrounding areas, having access to reliable transportation is a key part of daily life. While many depend on their personal vehicles, there are times when a rental car becomes essential – perhaps for a road trip, a temporary replacement while your car is in the shop, or for out-of-state visitors. Budget Car Rental is a well-known name in the car rental industry, and their Fort Lee location serves a significant portion of the North Jersey community.

Choosing a car rental company involves more than just comparing prices; it's about trust, service, and peace of mind. For New Jersey locals, understanding the nuances of a rental experience from a major provider like Budget is crucial. This article aims to provide a factual overview of Budget Car Rental in Fort Lee, including its location, services, and important considerations based on real customer feedback. It's important for potential renters to be well-informed to ensure their travel plans go smoothly.

While Budget is a national brand, the local branch experience can vary. For those living in the Fort Lee area, proximity and convenience are often primary factors. However, the quality of customer service, transparency in pricing, and reliability of roadside assistance are equally, if not more, important. We'll delve into these aspects to help you decide if Budget Car Rental in Fort Lee aligns with your expectations for a seamless rental experience in the Garden State. Being prepared and knowing what to ask for can make a significant difference in your journey.

Understanding both the standard offerings and the challenges faced by previous customers can empower New Jersey renters to make informed decisions and take necessary precautions to safeguard their rental experience. This includes being vigilant about additional charges and understanding emergency protocols.

Location and Accessibility

Budget Car Rental in Fort Lee, NJ, is located at 2121 Lemoine Ave, Fort Lee, NJ 07024, USA. This location is situated in a prominent part of Fort Lee, a borough known for its direct access to New York City via the George Washington Bridge. For New Jersey residents, especially those in Bergen County and surrounding areas, this makes it a relatively accessible point for picking up and dropping off rental vehicles.

Lemoine Avenue (Route 67) is a major thoroughfare in Fort Lee, making the branch easy to find for drivers. Its proximity to major highways like US Route 1/9, US Route 46, and the New Jersey Turnpike (I-95) ensures good connectivity for those traveling within New Jersey or venturing into New York and other neighboring states. While direct public transportation might involve local bus routes, most customers arriving at this location are likely driving themselves or using rideshare services. The ease of access to major road networks is a key advantage for this location, allowing for efficient onward travel once you've secured your rental car.

Services Offered

  • Variety of Vehicle Classes: Budget typically offers a wide range of vehicles including economy, compact, mid-size, full-size cars, SUVs, minivans, and sometimes premium or specialty vehicles to suit different travel needs and group sizes.

  • Short-Term and Long-Term Rentals: Options for daily, weekly, and monthly rentals, accommodating various trip durations from short excursions to extended needs.

  • Optional Add-ons: Services such as GPS navigation, child safety seats, and various protection plans (like Extended Roadside Assistance) are typically available for an additional cost.

  • e-Toll Services: Budget offers electronic toll payment solutions (e-Toll) for convenience on toll roads, though charges and specific terms should always be clarified at the time of rental.

  • Fuel Options: Various fuel plans, including pre-paid fuel, self-refueling, or Budget's refueling service, offering choices for how you return the car's fuel level.

  • One-Way Rentals: The possibility to pick up a car at one Budget location and return it to another, which can be useful for interstate travel or specific itineraries.

Features / Highlights

  • Broad Fleet Availability: As a major national chain, Budget generally has a large fleet of vehicles, increasing the likelihood of finding the car type you need.

  • Brand Recognition: Budget is a well-known brand globally, which can provide a sense of familiarity for renters.

  • Online Booking and Management: Customers can typically book, modify, and manage reservations online or through a mobile app for convenience.

  • Member Programs: Budget offers programs like Fastbreak for expedited service and discounts for frequent renters.

  • Roadside Assistance: Standard car rentals usually include basic roadside assistance for mechanical breakdowns, though the scope and responsiveness can vary (as indicated by customer reviews).

Contact Information

Address: 2121 Lemoine Ave, Fort Lee, NJ 07024, USA

Phone: (201) 947-7444

Mobile Phone: +1 201-947-7444

Conclusion: Why this place is suitable for locals (with important considerations)

For New Jersey locals, particularly those in the northern part of the state, Budget Car Rental in Fort Lee offers a convenient option due to its strategic location. Its proximity to major highways like the George Washington Bridge, US Route 1/9, and the New Jersey Turnpike makes it easily accessible for residents needing a vehicle for various purposes, from weekend getaways to business travel or temporary car replacements. The national brand recognition means that many are already familiar with Budget's general offerings and booking processes, which can provide a sense of comfort and predictability.

However, it is crucial for New Jersey locals to approach renting from this, or any, Budget location with careful consideration, as highlighted by recent customer experiences. While the convenience of location and a broad fleet are certainly benefits, the reviews suggest potential challenges with customer service responsiveness and transparency regarding additional charges.

One significant concern raised by a customer involves an extended wait time for roadside assistance (9 hours in one instance) and a perceived lack of empathy from staff during a breakdown situation. For New Jerseyans planning road trips, especially those venturing out of state, this underscores the absolute necessity of understanding the full terms of roadside assistance and emergency protocols. It is vital to confirm what exactly is covered, what the expected response times are, and what your responsibilities are in such scenarios. Carrying personal roadside assistance through your auto insurance or a separate membership (like AAA) could provide an extra layer of security.

Another critical point for locals, especially those who might not be frequent renters or are unfamiliar with all the intricacies of rental agreements, pertains to undisclosed or unclear additional charges. The review mentioning unexpected costs for EZ-Pass and roadside assistance, where the customer felt these were added without clear explanation, is a significant red flag. It highlights the importance of thoroughly reviewing every line item of the rental agreement before signing. Always ask for a detailed breakdown of all costs, including tolls, insurance options, and any other add-ons, and ensure you understand what you are agreeing to. If an employee adds an item, explicitly ask why it's there and if it's mandatory. New Jersey drivers accustomed to their own EZ-Pass or paying cash tolls should be particularly wary of automatic e-Toll charges.

In conclusion, while Budget Car Rental in Fort Lee offers the advantage of a convenient location and a wide range of vehicles, New Jersey locals are advised to prioritize vigilance. Always:

  • Read the contract carefully: Scrutinize all charges and inclusions/exclusions.

  • Ask questions: Do not hesitate to clarify anything you don't understand, especially regarding insurance, fuel plans, and toll services.

  • Confirm roadside assistance details: Understand what happens in case of a breakdown and expected response times.

  • Consider personal coverage: Check if your personal auto insurance or credit card offers rental car benefits that might negate the need for costly add-ons.

By taking these proactive steps, New Jersey residents can better navigate the rental process at Budget and aim for a more satisfactory experience.

Budget Car Rental Details

  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Payments

  • Credit cards
  • Debit cards
  • Credit cards

Budget Car Rental Location

Budget Car Rental

2121 Lemoine Ave, Fort Lee, NJ 07024, USA

Budget Car Rental Reviews

An average rating of ★4.1 from 183 user reviews.

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