Budget Car Rental

- 3845 Rochester Rd, Troy, MI 48083

For residents in Troy, Michigan, and the surrounding Oakland County area, finding a convenient and reliable car rental solution is often a priority, whether for business, pleasure, or an unexpected vehicle need. Budget Car Rental at 3845 Rochester Rd, Troy, MI 48083, is a recognized name in the car rental industry, serving the local community. As a large national brand, Budget aims to provide a wide array of vehicles and services to cater to various transportation demands, from daily commutes to longer road trips across Michigan.

The Troy Budget Car Rental branch is designed to offer a range of options, from compact cars ideal for navigating city streets to spacious SUVs for family adventures. While Budget, as a national chain, strives for consistency in its service, individual branch experiences can vary. This particular location aims to meet the diverse needs of Michigan drivers by providing a selection of well-maintained vehicles and a straightforward rental process, though customer feedback suggests there might be areas where the local experience could be improved.

The Budget Car Rental location at 3845 Rochester Rd, Troy, MI 48083, boasts a highly accessible position within the city. Rochester Road is a significant north-south arterial road in Troy, connecting various residential and commercial areas. Its proximity to major roadways, including the I-75 freeway, makes it a convenient pick-up and drop-off point for residents from Troy, Rochester Hills, Royal Oak, and even those traveling from further afield in Metro Detroit. This central location helps minimize travel time for customers seeking a rental vehicle.

The branch operates with consistent hours: Monday to Friday from 7:00 AM to 6:00 PM, and Saturday and Sunday from 9:00 AM to 1:00 PM. These hours are designed to accommodate typical pick-up and drop-off schedules for both weekday and weekend renters. Additionally, Budget generally offers a free pick-up service for customers within a certain radius, which can be arranged by calling the local branch directly. For after-hours returns, a key drop box may be available, though it’s crucial for customers to understand the liability until the contract is closed on the next business day.

Budget Car Rental offers a comprehensive range of services and vehicle types, catering to various needs of Michigan residents:

• Extensive Vehicle Fleet: Customers can choose from a wide selection including:
  • Economy and Compact cars (e.g., Kia Rio, Chevrolet Spark, Kia Soul) for fuel efficiency.
  • Intermediate and Full-Size Sedans (e.g., Toyota Corolla, Volkswagen Jetta, Toyota Camry, Chevrolet Malibu, Chevrolet Impala) for comfortable travel.
  • SUVs of various sizes (e.g., Toyota RAV4, Ford Escape, Ford Edge, Chevrolet Tahoe, Jeep Grand Cherokee L, Ford Expedition, Chevrolet Suburban) for more space and versatility.
  • Minivans (e.g., Chrysler Pacifica) for larger families or groups.
  • Pickup Trucks (e.g., RAM Pickup, Toyota Tacoma) for hauling needs.
  • Specialty vehicles like Convertibles (e.g., Ford Mustang Convertible), Luxury cars (e.g., Genesis G70, Cadillac XT6, BMW 330i X-Drive), and Electric Vehicles (e.g., Kia EV6, Tesla Short Range Model 3, Toyota Prius Hybrid) for specific preferences or occasions.
• Flexible Rental Durations: Options for daily, weekly, and monthly rentals, including long-term solutions with "Budget by the Month."
• One-Way Rentals: Convenient for travelers needing to pick up in Troy and drop off at a different Budget location.
• Optional Add-ons: Available extras include GPS navigation, child safety seats (infant, toddler, booster), SiriusXM® radio, and additional driver options.
• Fuel Purchase Options: Customers can choose to pre-pay for fuel, refill the tank themselves, or have Budget refuel the car upon return (with a service charge).
• Protection Options: Various forms of coverage, such as Collision Damage Waiver (CDW) and Supplemental Liability Insurance (SLI), are offered to provide peace of mind.
• Disability Services: Budget provides assistive devices such as hand controls, spinner knobs, transfer boards, swivel seats, and panoramic mirrors at no extra cost, requiring 48-hour advance notice.
• Fastbreak Program: For frequent renters, the Fastbreak program offers expedited service and streamlined pick-up and drop-off.

Based on direct customer reviews for this specific Budget Car Rental location in Troy, MI, there are several key highlights and areas of concern to consider:

• Initial Service Quality: One review noted "Good service" generally, suggesting that basic transactional aspects can be handled well.
• Convenient Location: A significant highlight is the branch's accessibility. One customer explicitly stated, "I live close and it’s convenient to pick up and drop off from," which is a major draw for local residents.
• Cleanliness and Vehicle Condition Concerns: Several reviews consistently raise issues regarding vehicle cleanliness. Complaints include cars "reek of cigarettes and weed," a quick "spray a freshener" instead of thorough cleaning, and cars not being "clean well either." This directly impacts the comfort and satisfaction of the rental experience.
• Strict Return Policies & Charges: A recurring concern is the "nick pick EVERYTHING" upon return, with customers facing significant charges for minor issues, such as a "$450 fine" for "a few crumbs on the floor." This suggests a very stringent and potentially unfair approach to post-rental inspections and fees.
• Customer Service Issues: Reviews frequently describe the staff as "ALWAYS rude" and advise, "If you want good customer service, rent somewhere else!" This indicates a significant issue with the in-person interaction and overall professional demeanor at this specific branch.
• Operational Punctuality: One customer highlighted that despite opening at 9:00 AM, the staff are "NEVER there at 9:00am," leading to delays and frustration for those with scheduled pickups.
• Allegations of Unprofessionalism: The combined issues of cleanliness, charges, rudeness, and punctuality lead to strong condemnations, with customers emphatically stating, "Do not, and I repeat, DO NOT rent from here" and calling the overall experience "very unprofessional."

For direct contact with Budget Car Rental at 3845 Rochester Rd, Troy, MI, please use the following information:

Address: 3845 Rochester Rd, Troy, MI 48083, USA

Phone: (248) 528-3206

Mobile Phone: +1 248-528-3206

For Michigan locals in Troy and surrounding areas, the Budget Car Rental on Rochester Road offers a geographically convenient option for vehicle rental, given its strategic location and operational hours. The availability of a wide range of vehicle types, from economy cars to SUVs, theoretically caters to diverse needs, whether it's for a temporary replacement vehicle, a family trip, or a quick commute.

However, it is imperative for local users to be fully aware of the highly mixed and often negative customer feedback specifically concerning this branch. While the convenience of location is a significant draw, consistent complaints about vehicle cleanliness, strict and potentially unwarranted cleaning fees, unpunctual opening times, and particularly, rude and unprofessional staff, paint a challenging picture of the customer experience. Michigan residents considering this location should exercise extreme caution, meticulously document the vehicle's condition both before and after rental with detailed photos or videos, and be prepared for potential customer service issues. While a national brand like Budget offers a broad network and vehicle selection, the local experience at this specific Troy branch suggests that alternatives might be more suitable for those prioritizing reliable customer service and a hassle-free rental process. It's crucial for locals to weigh the convenience against the reported frustrations when making their car rental decision.

Budget Car Rental

3845 Rochester Rd, Troy, MI 48083, USA