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For residents and visitors alike, exploring the diverse landscapes and vibrant communities of Massachusetts often requires the flexibility and independence that only a personal vehicle can provide. From the historic streets of Boston to the picturesque coastline, or the tranquil beauty of the Berkshires, having a reliable car at your disposal can truly enhance your experience. Budget Car Rental, a nationally recognized name, offers a convenient point of access for car rentals right at Boston Logan International Airport, serving as a key gateway for those looking to traverse the Bay State.
Budget Car Rental at Logan Airport aims to provide a broad selection of vehicles and a streamlined rental process. While online booking and national brand recognition offer a degree of predictability, it's always helpful for local users to understand the specifics of this particular location, especially given its high-traffic airport environment. This article will provide an overview of Budget Car Rental at Boston Logan, detailing its location, services, and key considerations for those in Massachusetts seeking a rental vehicle.
Whether you're planning a family vacation, a business trip, or simply need a temporary car while yours is serviced, a well-informed decision about your car rental provider can make all the difference in your travel experience. Understanding the amenities and procedures at this specific Budget location can help you prepare for a smoother pick-up and drop-off.
Budget Car Rental at Boston Logan International Airport is conveniently located within the consolidated Rental Car Center (RCC) at 15 Transportation Way, Boston, MA 02128, USA. This centralized facility houses several car rental agencies, making it a primary hub for travelers arriving at Logan. The RCC is designed to offer a streamlined experience, separating car rental operations from the bustling airport terminals.
For passengers arriving at Boston Logan, accessing the Rental Car Center is made easy through a dedicated on-airport shuttle bus service. These blue and white shuttle buses (Routes 22, 33, or 55, depending on the terminal) operate frequently, typically every 5 to 6 minutes, picking up passengers curbside on the lower level of each terminal. This means that once you've collected your luggage, a short shuttle ride will take you directly to the RCC where the Budget counter is located. This direct connection significantly simplifies the process of picking up your rental vehicle immediately upon arrival, eliminating the need for off-airport shuttles or long walks with luggage.
The location at 15 Transportation Way also offers excellent accessibility to major roadways. Once you have your vehicle, you can quickly connect to key highways such as I-90 (Massachusetts Turnpike) and I-93, facilitating travel to downtown Boston, the North Shore, South Shore, or beyond. This strategic positioning is a significant advantage for both inbound travelers and local Massachusetts residents needing quick access to a rental car for regional travel.
Diverse Vehicle Fleet: Budget Car Rental at Boston Logan typically offers a wide array of vehicle classes to meet various travel needs. This can include economy and compact cars for fuel efficiency and city driving, mid-size and full-size sedans for comfortable longer journeys, and larger vehicles such as SUVs, minivans, and even specialty cars like convertibles or luxury models for groups, families, or those seeking a more premium experience. Availability of specific models will vary, so advance booking is recommended to secure your preferred vehicle type.
Flexible Rental Periods: Customers can typically rent vehicles for short durations, such as a single day or a weekend, or for extended periods like a week, a month, or longer, depending on their travel plans. This flexibility allows both short-term visitors and Massachusetts residents needing temporary transportation to find suitable options.
Online Reservation and Check-in: Budget offers an online booking system, allowing customers to reserve their vehicles in advance. Many locations also support online check-in services, potentially speeding up the pick-up process upon arrival at the counter. Programs like "Fastbreak" are designed to offer an expedited experience for frequent renters.
Add-on Services: Customers can often opt for additional services and equipment to enhance their rental experience. These might include GPS navigation systems, child safety seats (infant, toddler, booster), satellite radio, and various protection plans (such as Liability Insurance Supplement, Personal Accident Insurance, Roadside Assistance, etc.). It's important to review the terms and costs of these add-ons carefully.
One-Way Rentals: For those planning to travel across the state or to other regions, Budget generally offers one-way rental options, allowing customers to pick up a vehicle at Logan and return it to another Budget location, either within Massachusetts or in a different state.
24/7 Operation at Airport Location: The Budget counter at 15 Transportation Way, Boston Logan International Airport, typically operates 24 hours a day, 7 days a week, accommodating arrivals and departures at all times. This is a significant convenience for travelers with early morning or late-night flights.
Airport Convenience: Being located directly within Boston Logan's consolidated Rental Car Center is a major highlight. This means a seamless transition from your flight to your rental car via dedicated airport shuttles, eliminating the need to travel off-site to a separate rental facility.
Wide Range of Vehicles: The diverse fleet allows customers to choose a vehicle that precisely fits their needs, whether it's an economical car for solo travel or a spacious SUV for a family adventure through the Massachusetts countryside.
Brand Recognition and Network: As a well-established national brand, Budget offers a certain level of familiarity and typically has a broader network of locations for potential one-way rentals or roadside assistance if needed, though customer service experiences can vary as noted in public reviews.
Direct Airport Access: The ease of getting to the rental counter from any terminal via the dedicated airport shuttle bus system is a significant logistical advantage, saving time and simplifying the arrival process.
Dedicated Rental Car Center: The RCC is a purpose-built facility designed to handle the volume of airport renters, which can lead to more organized pickup and drop-off procedures compared to smaller, off-airport locations, despite potential wait times during peak periods.
Address: 15 Transportation Way, Boston, MA 02128, USA
Phone: (617) 568-6601
Mobile Phone: +1 617-568-6601
For reservations or specific inquiries, it is always recommended to call the location directly or utilize Budget's official website.
For residents of Massachusetts, particularly those living in the greater Boston area, Budget Car Rental at 15 Transportation Way at Boston Logan International Airport offers a practical and often necessary solution for their transportation needs. While the convenience of a major airport rental facility is primarily highlighted for inbound travelers, it holds distinct advantages for locals as well.
Firstly, its location within the Logan Airport RCC means residents can easily access a wide variety of vehicles, often more readily available than at smaller, neighborhood Budget branches. For those living near public transit lines that connect to Logan (like the Silver Line or Blue Line), getting to the airport to pick up a rental can be more convenient than driving to an out-of-the-way local branch. This is particularly useful for residents whose personal vehicles might be undergoing maintenance, or for those who don't own a car but occasionally need one for specific trips.
Furthermore, for Massachusetts residents planning outbound travel from Logan, picking up a car directly at the airport before or after their flight simplifies logistics significantly. Instead of arranging separate transportation to and from an off-site rental agency, they can seamlessly transition between air travel and ground transportation.
While some public reviews indicate challenges with customer service and vehicle condition at times, common with high-volume rental operations, Budget's national presence and the inherent convenience of its airport location remain compelling factors. For local users, it represents a readily available option for accessing a diverse fleet of vehicles, whether for a weekend escape to the Cape, a winter trip to a ski resort, a business meeting across the state, or simply supplementary transportation when needed. The 24/7 operation is a crucial benefit, accommodating flexible schedules that local life often demands. By utilizing this central location, Massachusetts residents can leverage the extensive resources of a major car rental provider to meet their varied driving needs across the state and beyond.
Budget Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Budget Car Rental Location
Budget Car Rental
15 Transportation Wy, Boston, MA 02128, USA
Budget Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1Worst experience I’ve ever had with budget rental. They gave me an unsafe car to drive and refuse to fix it. I’ve submitted tickets and talked with supervisors and they refuse to fix the issue. I also asked for a refund and they told me they would have to pick up the car and I would not be able to rent another. They would like me to purchase 4 new tires and then request a reimbursement after I drop the car off. Very disappointing and very unprofessional. There was no option for zero stars.
Jun 20, 2025 · Dustin HaleBudget rents death traps and farms out customer service to an out of country call centers. They left my family stranded for 24+ hours. I don’t recommend them. Keep your loved ones safe and rent from someone reputable, and reliable like Enterprise.6-13-2025Added info:We were on the phone with “customer service” for 6 hours on the day it was towed and 3 hours the day after with no way back to get a budget car.
Jun 13, 2025 · Lauren RuizIt is a terrible business, and worst of all, it is lazy, dishonest, and arrogant. I would give 0 star if I can. The business tries to make me pay extra $80 for a leaking tire, which was already leaking before me and ignored by their staff. I took a picture to record milage, which fortunately can serve as evidence. But this company ignores my evidence and chooses to charge me anyway!After landing in Boston, I showed up on time for our reservation and had to wait for 2+ hours to get our car. When it was my turn, they were far from ready and had to rush to give me a car that had a leaking tire. Before driving the car out of the parking lot, the right front tire was showing 31 for pressure, the other three were 35-ish. I thought "no big deal. The standard is 32 anyway, I will just pump it up at a car repair shop". What a happy coincedence it is that I took a picture of the dashboard for recording milages!The tire kept leaking throughout my three-day trip. Everyday I had to pump it two or three times to keep driving it. You can imaging what a diseaster that was, having to worry about a leaking tire in the cold winter in the mountains of Maine. Thanks to all the nice autoshop, I was able to returen the car after three days.I told the staff that the tire was leaking upon returning the car, and told him it was already there before I got the car. He did not ask any questions, just told me to leave the keys in the car. I reveived a bill for about $80 for "tire damage" one month after my trip. Nobody reached out to me asking what happened, despite the fact that I told the staff it was not caused by me.I emailed back explaining what happened, along with the pictures showing the low tire pressure before and after returning the car. I also attached the photos to this comment. At first they chose to ignore my evidence and said my charges are valid. Eventually they responded saying "Our records still indicate this charge are valid. Also we sincerely appreciate your business with us and as one time courtesy I have refunded the charge to your card." Seriously?! Despite the evidence, you find it "valid" to charge me for your negligence, and it is refunded to me "as a one time courtesy"?! What a generous gesture of you!!!Terrible and dishonest business. Don't rent cars here, it will ruin your trip and even after.
Feb 05, 2025 · Zifan KangUPDATE #2 - They responded again offering a 1 day rental covered by them as an apology for what happened. I explained this really does not right the situation of a dirty car, bad customer service, and a car that beeped continuously every time it rained for 7 days, due to a faulty blind spot monitor, and they wrote back:“We carefully read and listened to your complaints, and the offer made is what we have decided to compensate for the situation. We believe this is a fair offer.”I am glad they believe this is a fair offer. I however, do not. Their star rating will clearly not be going up any time soon, and my business is going to Hertz now.UPDATE - Budget Responded to review, requesting I send a email with all information. Done. Let’s see how they handle it from here. If they offer any resolution, I’ll update review.Worst experience renting a car ever. There was 1 associate working the counter, no other customers but she continued to talk to other associates and ignore me while I was waiting. She then charged a $300 deposit, which is not a huge deal. After that, she sent me to the completely wrong floor of the parking garage to pick up my car, pointing me to the escalator and out through the sliding doors. This was the direction to National Car Rental. Got out there, and even the associate there told me how terrible the service is at Budget - he then sent me in the right direction. When I arrived to pick up my car, I was told it was going to take about 20 minutes to get the Truck I had reserved, or I could take the Expedition Max that they had waiting. It was already late so I took it. Instant regret. The taillight/BLIS sensor was smashed so the blind spot monitor blinked and beeped non stop when raining, the rear bumper was scratched terrible, and the hitch cover missing. Interior was dirty with leftover gum wrappers, hotel room keys, etc. They sent me a survey that I filled out, but no one could even be bothered to reach out. I have another trip into Boston on the 24th and based on cost, I am forced to still book with them but all I can hope for is a slightly better experience. The first was terrible, so hopefully it can only go up from here.
Jan 20, 2025 · ALEX PETERSIf I could, I would have given no star at all. Do not use their service. They're are plenty of companies that offer cheaper prices with much better services.Staff and the manager were not helpful at all solving my issue.When I reserved, the price was about $150 cheaper than when I got the confirmation email. When I called the customer service, they claimed fixed the issue and returned some of the money I paid in advance. But I never received another email worth the price change. I called again the next day, and the customer service claimed they did not see the note of the changed price. They told me to see the representative to fix the problem when I pick up the car. Well, they were no help, and the manager let me wait more than half an hour. But when he showed up, he said he couldn't do anything about it, and l needed to cancel the reservation. The refund that promised to be in my account at the end of the day did not show up until a week later when my bank contacted them about the refund.
Jun 16, 2025 · L O
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