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Budget Introduce
For residents across New York, especially those residing on Long Island, having reliable transportation is often a daily necessity. Whether it's for commuting, weekend excursions to New York City or the Hamptons, or simply needing a temporary vehicle while yours is serviced, car rental agencies play a vital role. At Long Island MacArthur Airport (ISP) in Ronkonkoma, Budget Car Rental is one of the options available to local New Yorkers seeking temporary mobility.
Budget Car Rental is a globally recognized brand, known for offering a wide range of vehicles often at competitive prices. Located conveniently at a major regional airport like Long Island MacArthur, their aim is to serve both incoming travelers and local "home city" renters. While the brand strives to provide efficient service and a diverse fleet, as with any high-volume service provider, customer experiences can vary. This article aims to provide a factual overview of the Budget location at ISP, drawing on publicly available information and recent customer feedback to help local New Yorkers make informed decisions about their car rental needs.
Budget Car Rental at Long Island MacArthur Airport (ISP) is located at 150 Arrival Ave, Ronkonkoma, NY 11779, USA. This address places it directly within the airport complex, a common setup for major car rental companies at airports. Being an on-airport location offers significant convenience, especially for air travelers who can simply walk from their flight to the rental counter.
For local New Yorkers in Ronkonkoma and the surrounding areas of Suffolk County, the airport's location is accessible via major Long Island thoroughfares, including Veterans Memorial Highway, which connects directly to the Long Island Expressway (I-495) and Sunrise Highway (NY-27). This allows for relatively straightforward driving access from various points across Long Island. The rental counter is typically found within the airport's Ground Transportation Center or terminal building, with vehicles usually parked in an adjacent lot. While many Budget neighborhood locations offer a "Pick-Up Service Available" for local renters, customers should confirm this specific service directly with the Long Island MacArthur Airport branch, as airport locations often operate differently. The direct airport access can be a considerable advantage for those prioritizing immediate vehicle access upon arrival or for those living nearby.
Budget Car Rental - Long Island MacArthur Airport (ISP) typically offers a variety of services designed to meet diverse customer needs, consistent with the brand's national offerings:
Diverse Vehicle Fleet: Budget generally offers a wide selection of vehicle categories to accommodate different preferences, group sizes, and budgets. This includes economy and compact cars (e.g., Kia Rio, Chevrolet Spark) for fuel efficiency, mid-size and full-size sedans (e.g., Toyota Corolla, Toyota Camry) for comfort, various sizes of SUVs (e.g., Jeep Grand Cherokee, Ford Edge, Nissan Rogue Sport) for more space and versatility, minivans (for larger families or groups, such as 12-passenger vans if available), and sometimes luxury vehicles or pickup trucks. This aims to ensure that customers can find a car suitable for city driving, a family road trip across New York, or specific hauling needs.
Short-Term and Long-Term Rentals: They typically provide flexible rental durations, ranging from daily or weekend rentals to weekly, monthly, or even longer-term rentals, catering to both quick trips and extended needs like temporary vehicle replacements or long-term projects.
One-Way Rentals: Budget commonly facilitates one-way rentals, allowing customers to pick up a vehicle at ISP and return it to another Budget location, which is convenient for those traveling across New York or to other states.
Optional Add-Ons: Customers can generally enhance their rental with various add-ons such as GPS navigation systems (useful for exploring unfamiliar areas), child safety seats, SiriusXM® satellite radio, and various protection plans (like Loss Damage Waiver, Supplemental Liability Insurance) for added peace of mind. Additional fees may apply for these extras, as well as for young drivers (typically those aged 21-24).
Fastbreak Program: This loyalty program allows frequent renters to bypass the counter and proceed directly to their vehicle (where available), offering expedited service for quicker pick-ups and returns.
After-Hours Returns: Being an airport location, Budget at ISP generally offers after-hours return. Customers can park their vehicle in the designated return area and drop keys and rental agreement in a secure drop box at the counter. However, renters are typically responsible for the vehicle until it is checked in during regular business hours the next day.
While the aim is to highlight positive features, recent customer reviews for this specific Budget location at Long Island MacArthur Airport reveal significant areas of concern. It is important to present these factually to provide a comprehensive picture for New York locals:
On-Airport Convenience: The primary highlight of this location is its direct presence at Long Island MacArthur Airport. This offers unparalleled convenience for air travelers and potentially for local New Yorkers who find airport access straightforward, eliminating the need for shuttle services to off-site rental lots.
Brand Reputation (Mixed at this location): Budget is a well-established brand globally, implying a certain level of expected service and fleet quality. However, customer feedback for this specific branch indicates that the local execution of brand standards can be inconsistent, particularly regarding vehicle cleanliness and availability.
Vehicle Variety (Potential): Budget aims to offer a broad selection of vehicles, from economy cars to SUVs and vans (including 12-passenger vans, if available and in good working order). This variety is a key feature of the brand, although recent customer reviews suggest issues with receiving reserved vehicle types or suitable replacements.
Fastbreak Program: For members, the Fastbreak program is designed to expedite the rental process, which can be a valuable feature for those looking to save time at the counter.
Potential for Customer Service Excellence (via phone support): While in-person experiences at this branch have been problematic for some, the positive mention of "Jerome" providing "5 stars" service over the phone for a full refund indicates that external customer support channels can be effective in resolving issues. This suggests that if local renters encounter problems, pursuing resolution via corporate customer service lines may be necessary.
For inquiries or to make a reservation, Budget Car Rental - Long Island MacArthur Airport (ISP) can be reached via:
Address: 150 Arrival Ave, Ronkonkoma, NY 11779, USA
Phone: (631) 981-5041
Mobile Phone: +1 631-981-5041
Typical Operating Hours (Confirm with branch, as hours can vary and are subject to change):
- Sunday: 8:00 AM - 11:00 PM
- Monday - Friday: 7:00 AM - 11:00 PM
- Saturday: 8:00 AM - 11:00 PM
For residents across New York, especially those on Long Island seeking a car rental option near home or for airport travel, Budget at 150 Arrival Ave, Ronkonkoma (Long Island MacArthur Airport) presents a choice. Its primary suitability for locals lies in its convenient on-airport location, offering direct access to vehicles upon arrival or for quick local pick-ups. Being situated within a major regional airport means relatively straightforward access from various parts of Long Island via main highways.
However, recent customer reviews for this specific Budget branch highlight significant and recurring issues that local New Yorkers should be aware of. Problems cited include vehicles not matching reservations, dirty cars, mechanical issues (like low tire pressure or broken doors), unhelpful in-person staff, and extensive wait times. While the brand aims to offer competitive pricing and a diverse fleet (including options like SUVs and passenger vans), the local execution of these offerings has, at times, fallen short of customer expectations. For locals considering this Budget location, it is highly advisable to confirm all reservation details rigorously, inspect the vehicle thoroughly upon pick-up, and be prepared to contact Budget's general customer service line if any issues arise, as positive experiences with external support (like "Jerome") have been noted. Ultimately, while the airport location offers a convenient physical presence, New Yorkers seeking a consistently reliable and stress-free rental experience might consider exploring all available options at ISP, including comparing with other rental companies located nearby.
Budget Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Budget Location
Budget Reviews
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★ 5★ 4★ 3★ 2★ 1We are working on our third vehicle! First of all, they did not have the luxury size vehicle that we reserved two months earlier. We opted for a Jeep grand Cherokee. When we got in the car, not only was it dirty, but two tires needed significant air as stated on the dashboard! The next car they offered to us was not only dirty, but smelled like someone was high as a kite when they dropped it off. This is the worst car rental we have ever been to.
Jun 11, 2025 · Fran ackleyWhere do I begin, If i could give no stars, I would. Worst experience so far in my life . Unorganized,unprofessional the van we rented was broken upon inspection it was filthy as if a group of kids took a field trip in that van. I can understand a couple of minutes late, but 1 hour and 30 minutes is insane. I lost my cool with the staff waiting that long to pull off and have the door get stuck open because nobody who cleaned it did not latch the door shut. The lady behind the desk had no answers, no actual helpful words. Customer service training is definitely needed in this budget branch, especially being at a very good airport. I said this to a very helpful staff member over the phone named Jerome he and his service get 5 stars from me. He helped me get my full refund, especially because the lady behind the desk wasn't even helpful for that. IF YOU WISH TO WASTE YOUR TIME & PATIENCE GO WITH THIS BUDGET. IF NOT!! Please use the enterprise next counter over so much better service, better staff, and patient customer service. I watched them handle business for one and half hours, nothing but great service. I wish they had the 12 passenger van I needed for my family get-together. I would have gone with them 1000%.
Jun 07, 2025 · edwin duranAbsolutely unacceptable experience with Budget at MacArthur Airport. We made a reservation well in advance, expecting to pick up our car smoothly after landing. Instead, we were told that they had overbooked and there were no vehicles available — not even an estimate for when one might be ready.We had a tight schedule after our flight and couldn’t afford this kind of delay, but we were forced to wait over an hour with no real explanation or apology. When we asked the employee why this was happening, she told us — word for word — that it “wasn’t their responsibility” if they overbooked.Rather than try to help or de-escalate the situation, she made it about herself and started going on about how she felt it was unfair to her that customers were frustrated and didn’t get their rental cars. It felt like a complete lack of professionalism and customer service. We weren’t yelling or being rude — we were simply asking for accountability, and instead we were met with defensiveness and no solutions.There’s absolutely no point in making a reservation here if they’re going to hand out more bookings than they have cars. This experience was stressful, disappointing, and entirely avoidable. I would not recommend Budget at this location to anyone — especially if you’re on a schedule or need reliability.
Jun 21, 2025 · R MThis is the worst budget/Avis rental location in the country. I’ve had problems with both. But recently July 3-7. I returned my rental on July 7th at 6pm for a 8pm return. Was told to leave keys in a basket on the counter and they would get to it and email me my receipt. Well it’s July 8th at 1pm and it shows my car is still not returned and definitely no receipt. This happened to me last year with Avis at this location. Also you can’t call the location you have to call the national number and open a case. You do the right thing pay good money return with honesty and good intentions and they never make you feel at ease. Shame on them. Im a loyal customer no more
Jul 08, 2025 · SLiterally just had to call this place while sitting at my desk in Florida at work. I returned the car yesterday, parked it in a budget spot like instructed to do and was told to leave the keys on the counter. Took my flight home to Florida. Just received my email receipt saying I just returned the car today at 12:13 PM. Told the gentleman on the phone, I’m legitimately sitting at my work desk in a whole other state, it’s impossible for me to just return the car today. He then asked for proof, I’m sorry do you want a photo of me sitting at my desk?!?!? Sent an email of my itinerary showing I landed last night in Florida. Worst experience ever, not to mention they tacked on an extra day charge for the vehicle which I now have to wait 3-5 days to get refunded. This is complete BS. I went against my better judgement and gave them a try. Looks like I’ll be sticking with enterprise from here on out when I travel to Long Island. Wish I would’ve read these reviews before giving them any money. You guys should be ashamed of yourselves!
May 06, 2025 · Andrea Moore
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