Car Rental Tours Inc

- 8 Riverbend Dr, Stamford, CT 06907

For many residents across Connecticut, whether planning a local move, tackling a DIY project, or needing to transport larger items, access to reliable equipment rentals is crucial. In Stamford, Car Rental Tours Inc, located at 8 Riverbend Dr, aims to serve these needs. While its name might suggest a broad car rental service, based on available customer reviews, this location appears to primarily function as a U-Haul dealer, specializing in truck, van, and trailer rentals, along with associated moving supplies. This article will provide an overview of Car Rental Tours Inc, its services, location, and important considerations for locals in Connecticut, drawing directly from recent customer experiences.

Car Rental Tours Inc, as a U-Haul affiliate, is part of a vast network dedicated to assisting individuals and businesses with their moving and transportation requirements. While U-Haul generally strives to provide convenient and accessible solutions nationwide, the quality of service can sometimes vary by individual dealer location. This specific Stamford branch, therefore, represents a local point of contact for U-Haul services, aiming to facilitate moving projects for residents in Fairfield County and beyond. Understanding the nature of its offerings and past customer interactions is key for anyone in Connecticut considering their services.

Car Rental Tours Inc is conveniently located at 8 Riverbend Dr, Stamford, CT 06907, USA. Riverbend Drive is situated in Stamford, a prominent city in Fairfield County, Connecticut. This location offers relatively good accessibility for residents throughout Stamford and its surrounding towns. Being a local neighborhood establishment rather than an airport car rental agency, it caters directly to the community's immediate needs for moving and hauling equipment.

For those in Stamford and nearby areas, reaching this location would typically involve driving. Its proximity to local roads makes it a practical option for individuals embarking on personal moving projects or those needing to transport large items. While public transportation options might be limited directly to Riverbend Drive, its accessibility by car ensures that local customers can get to and from the facility to pick up or return their rental equipment. It's designed to be a local solution for specific hauling and moving requirements within Connecticut.

• U-Haul Truck Rentals: This location likely offers a range of U-Haul moving trucks, from smaller 10-foot trucks suitable for studio apartments to larger 26-foot trucks designed for multi-room homes, catering to various moving scales.
• Van and Pickup Truck Rentals: For smaller hauling needs, such as transporting furniture or supplies for a DIY project, U-Haul pickup trucks and cargo vans are typically available.
• Trailer Rentals: Auto transporters (for towing vehicles), utility trailers, and cargo trailers are usually part of the inventory for customers needing to tow items. One customer review explicitly mentions renting an auto transporter.
• Moving Supplies (often advertised by U-Haul): U-Haul locations generally stock a variety of moving essentials, including moving boxes, packing tape, bubble wrap, furniture pads, and dollies (utility dollies, appliance dollies), which are crucial for a smooth moving process. However, customer reviews indicate that availability of these items at this specific location can be an issue.
• Hitch Installation Services (potentially, as a U-Haul dealer): Some U-Haul centers also offer hitch installation services for those needing to equip their personal vehicles for towing. It's advisable to confirm if this service is available at this specific branch.

Based on the provided customer reviews, it is important to present the features and highlights of Car Rental Tours Inc with transparency, reflecting the customer experiences:

• Local Accessibility for Moving Needs: Its location in Stamford makes it a convenient spot for local residents who need to rent U-Haul equipment for moving or hauling tasks within Connecticut or for longer distances.
• Range of U-Haul Equipment (when available): When trucks, vans, and trailers are in stock and functioning correctly, the location offers the necessary tools for various moving projects.

However, the customer reviews highlight significant negative features and areas of concern:

• Equipment Malfunctions and Lack of Support: A major issue reported was a "bad lever/jack" on an auto transporter, leading to significant delays and a complete lack of roadside assistance despite attempts to contact them for "over 3 hours." The refusal to simply replace the faulty equipment was also a critical point of frustration.
• Poor Customer Service and Management: The most prominent highlight of concern is the "nasty manager who refused to provide the credit" for a faulty rental and even claimed to have done the customer "a favor." This indicates a severe breakdown in customer relations and problem resolution, leading to a "horrible experience."
• Disorganized and Messy Environment: The physical premises are described as "a mess" and looking "like a hoarders place, super messy & unorganized," which can deter customers and make for an unpleasant experience.
• Lack of Essential Moving Supplies: Despite reservations, customers were reportedly told upon arrival that essential items like "dollys and pads and blankets" were "ran out," making it impossible to complete a planned move effectively. This highlights a significant issue with inventory management and preparation for reservations.
• Unhelpful and Unprofessional Interactions: The overall tone of the reviews suggests unhelpful staff interactions and a lack of empathy or willingness to "take a bad situation and make something positive out of it."

Since the provided information only includes the address and name, and given the nature of the business as primarily a U-Haul dealer, direct contact would typically be through U-Haul's general customer service or their location-specific numbers if available. However, based on the provided data:

Address: 8 Riverbend Dr, Stamford, CT 06907, USA

It is important to note that no phone number was provided in the initial prompt for "Car Rental Tours Inc" directly. For U-Haul specific inquiries, customers in Connecticut would typically use the U-Haul central reservation line or find the specific phone number for this dealer via the U-Haul website.

For residents of Connecticut, particularly those in Stamford and surrounding areas, who are considering Car Rental Tours Inc at 8 Riverbend Dr for their car or, more accurately, U-Haul rental needs, a careful assessment is highly recommended. In theory, a local U-Haul dealer provides a convenient resource for moving projects, offering trucks, vans, trailers, and essential supplies right within the community. This accessibility is valuable for locals embarking on home moves, large item transportation, or DIY endeavors without having to travel far.

However, the suitability of this particular location for locals is significantly undermined by the consistent and severe negative feedback from recent customers. The reports of faulty equipment, complete lack of effective roadside assistance, and an unhelpful, even "nasty," managerial response are critical red flags. For Connecticut residents, reliability and effective problem resolution are paramount when dealing with rentals, especially for important tasks like moving. Furthermore, the descriptions of a "messy & unorganized" environment and the stated unavailability of pre-reserved essential moving supplies (dollies, pads, blankets) directly impact the ability of locals to complete their tasks efficiently and as planned.

Given these serious concerns, while the location itself offers local accessibility, the overall customer experience reported suggests that Car Rental Tours Inc at 8 Riverbend Dr may not consistently provide the reliable and professional service that locals expect and deserve. For critical moving needs, residents of Connecticut might find it more suitable to consider alternative U-Haul locations, such as the "one on Jefferson st." mentioned in a review, which was described as "clean, organized and actually have the items you request," or explore other moving truck rental providers in the Stamford area to ensure a smoother and less stressful experience.

Car Rental Tours Inc

8 Riverbend Dr, Stamford, CT 06907, USA